Comcast Reviews

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2.9
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Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
7 Ratings

Pros
  • you get free cable and internet (in 172 reviews)

  • Other than free cable that goes out constantly nothing else really appeals to me (in 356 reviews)

Cons
  • It's as if the only idea they could think of was to hire retail managers with experience in customer service (in 153 reviews)

  • Work life balance is not important (in 46 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Helpful (1)

    Had a Great experience working at Comcast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Morgan Hill, CA
    Former Employee - Executive Assistant in Morgan Hill, CA

    I worked at Comcast full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My Sr. Director as well as my VP were Awesome!!! Very Excellent Management skills. Comcast had a very good benefits package and Great perks!!!

    Cons

    Before I left Comcast hired a Sr Director that little to no people skills at all. Not good in a Call Center environment...


  2. Helpful (1)

    Constant politics & confusion by managers/supervisors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive/Sales in Morgan Hill, CA
    Former Employee - Account Executive/Sales in Morgan Hill, CA

    I worked at Comcast full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, compensation & training

    Cons

    Corporate/managers are constantly changing matrix/procedures/reorganization. Call it "management by confusion." Job security is uncertain as next month they might decide to move your group to a different city or state. Things hopefully have changed. The last year I worked there I had 5 different bosses and was laid off as my job moved to another state.

    Advice to Management

    Put together a team or hired a consultant to find out what is really going on in the different operations. When I first started you were rated "best company to work for" and after 5 years you were rated "the worst company to work for." What's wrong with this picture.


  3. Awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Morgan Hill, CA
    Former Employee - Customer Account Executive in Morgan Hill, CA

    I worked at Comcast full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, great co-workers, great company

    Cons

    No California West Division- moved out of state


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  5. Helpful (1)

    Dont ever work here, it is horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Morgan Hill, CA
    Former Employee - Customer Service Representative in Morgan Hill, CA

    I worked at Comcast full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Compensation, the base plus commission aint bad Free Cable Your own cubicle Diverse

    Cons

    Everything ELSE, they work you like a lab rat!

    Advice to Management

    Quit and do something more constructive.


  6. Decent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Morgan Hill, CA
    Former Employee - Account Executive in Morgan Hill, CA

    I worked at Comcast full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers and immediate management were great! Can't say enough about them. Compensation was very good but declined as a result of the economy at the time.

    Cons

    No mobility within the company with little mobility within the call center ranks (leads, supervisors, etc). The hours and days worked, but its to be expected in a call center environment. Mid management seemed disorganized due to being "out of the loop" with upper management at times.


  7. Great company but there is still a lot of work to be done to improve customer satisfaction

    Former Employee - Customer Account Executive in Morgan Hill, CA
    Former Employee - Customer Account Executive in Morgan Hill, CA

    I worked at Comcast full-time (More than a year)

    Pros

    Great benefits and perks like free cable and internet service.

    Cons

    Be prepared to be yelled at and verbally abused by upset customers

    Advice to Management

    Improve customer service


  8. This company is only still in business as it is a monopoly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Morgan Hill, CA
    Former Employee - Sales Representative in Morgan Hill, CA

    I worked at Comcast full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits, good salary, employee perks for performance

    Cons

    If you like management by confusion, constant reorganization this is the place for you.

    Advice to Management

    More consistant company goals and philosophy. Stop "topic for the week" or todays new crisis.


  9. Helpful (1)

    Not the best experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Morgan Hill, CA
    Former Employee - Customer Service Representative in Morgan Hill, CA

    I worked at Comcast full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Money was good when we were allowed to make it. Working conditions were satisfactory. Ability to be promoted was there. Enticements were decent. Training was very good.

    Cons

    Managers were very uneducated and unfair at times. Information was not passed down in a timely manner. Policies were changed way too often. Hours were not very flexible.

    Advice to Management

    Put yourselves in the shoes of your underlings, so that you can know better how to manage.


  10. Good Company, bad lazy management at Morgan Hill Location.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Morgan Hill, CA
    Current Employee - Customer Service Representative in Morgan Hill, CA

    I have been working at Comcast full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits (health, dental, etc). This rec=view is of he CALL CENTER.

    Cons

    Overall good company. This Morgan Hill location however had many lazy managers and supervisors who didn't give CSR's proper sales support. Annual rotation for select days/hours (shift bid) didn't happen.

    Advice to Management

    Not much to say now that Morgan Hill, CA location is now shut down.


  11. Account executive

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Morgan Hill, CA
    Current Employee - Account Executive in Morgan Hill, CA

    I have been working at Comcast full-time (More than a year)

    Pros

    Decent starting pay, good company benefits, discounted services, room for advancement. Good people to work with. Countless incentives for good prizes on a regular basis.

    Cons

    Constant changes to policies procedures, some degree of micro management, metric system does not take trends into consideration, example day shift vs night shift. You get more out of working the day shift then you could ever get during the night shift. Not much help from supervisors, any questions are met with push back in a very political way of course.

    Advice to Management

    Company should update its database management system for better efficiency. Explore solutions to coordinate better with the in field reps. And take into consideration the trends of customer contact are an important factor in meeting metric goals.



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