Comcast Reviews in Philadelphia, PA Area

Pros

Comcast promoted independence and contribution of professional staff. I enjoyed collaborating with team members and management. Overall, it was a good experience for a technical writer.

Cons

No opportunity to obtain permanent employment even when given high recommendations. Most of staff are contractors also with little opportunity for permanent employment.

Advice to Senior Management

Use contract employment as a step to hire permanent employees. There are too many excellent professionals who are let go for no apparent reason.

Pros

Work/Life balance, the product audience scale and access to progressive technology

Cons

Bureaucracy, lack of vision, hierarchical management, culture focused on reporting structure, lack of maturity in product development

Advice to Senior Management

Stop getting in your own way. Allow for innovation and take advantage of opportunities.

Pros

As an Intern, you can be treated as a full time employee with your own cubicle which helps you feel that you are capable of contributing just as much.

Cons

Unfortunately, it can be hard to stay busy most of the time.

Advice to Senior Management

Pay more attention to culture and be more approachable.

Pros

The benefits: discounted services, employee stock purchase plan 15 percent, 401k matches 4.5 percent, discounted services to other companies, also have employee reimbursement for school, 8 sick days a year, 3 floating holidays and 10 vacation days until your 5th year it goes to 15 days and 10th year it goes to 20 days.

Cons

Moving up is hard to do from the front line which is customer service which happens to be 70 percent of the jobs in the company. If you have a degree it's almost frowned upon because some managers and supervisors don't have.

Advice to Senior Management

Think outside the box and stop losing what got you where you are in the ridiculous titles the company has for leadership.

Pros

I enjoy the fact that Comcast treats it's employees well and genuinely seems to care about them. In addition I enjoy the fact that I am constantly challenged with new issues/problems.

Cons

Being such a large company there are many times when projects stall due to the politics involved between different teams.

Advice to Senior Management

Keep your employees engaged and happy. Communicate changes which impact multiple projects so that everyone is on board and working toward a similar goal.

Pros

Fair work life balance management could improve

Cons

Management does not take responsibility

Pros

Free Internet, TV, and Phone; also tickets into Universal Studio

Cons

The SLT members seem to be fumbling because the business is growing so quickly; the individual departments are having a hard time maturing at the same rate.

Advice to Senior Management

Don't assume Powerpoint graphs and statistics presented in leadership meetings are accurate; some people are very good at creating statistics (as opposed to using creative statistics)

Pros

The very best thing about comcast was the heavily discounted cable/Internet services. The health benefits weren't bad either. The office was a reasonable distance from my home.

Cons

For such a large company, I find it deplorable that they would allow some employees to sit in system failure for months on end. You come to work to essentially sit at your cubicle for 8 hours and do nothing else. During this time period that you are obviously not on the phone, you can't sell services to anyone, therefor you earn no commission. Also, you can't do overtime for the same reason. I was screwed out of thousands of dollars. And when I found another job, my supervisor decided to reject all my time that I worked. So I missed out on two weeks worth of pay. Also since I was present for the entire quarter, I earned the bonus that was also withheld. Someone needs to get their act together there when it comes to solving system issues. I can understand the occasional glitch, but to be off the phone for 6+ months, unacceptable. I'd never advise anyone to work there. Also, in regards to promotions, I watched one individual who constantly was rude on the phone, disrespectful to fellow employees, including management, get promoted. She would also constantly transfer calls back into the call queue when she didn't feel like doing her job.

Advice to Senior Management

Help the people who actually are there to give customers top notch service. Learn how to resolve system issues so great employees don't get pulled off the phone. Promote folks that actually deserve it. And finally, pay me the money I am owed!

Pros

Recognizes talent
Rewards innovation
Culture of growth not blame
Great benefits to all employees
Good communication in times of change

Cons

Big company with many cultures
Hard driving and demanding
Lack of planning within individual business units
Difficult to gain skills at university programs

Pros

Colleagues and peers are very good to work with.

Cons

Upper management and organization nightmares made it difficult to achieve a good working balance. Comcast's trend for system engineering is to move to third party partners. Opportunities in this area are and will continue to shrink. A migration of AOL managers have come to Comcast to build a simiilar model.