Comcast Reviews in Portland, OR Area

Pros

Great benefits, Employee discounts of services, local management treats employee's with respect. A friendly atmosphere around the office when everyone is around.

Cons

I see more and more emphasis on bottom line, when it comes from higher senior management. Felt like I was part of something great 5 years ago, now I feel like just a cog in a big machine. Ever interchangable with anyone else. More deparments are being consolidated/outsourced because of "standardization" of practices across the country. A lot of these standards must have been passed on by a bynch of "yes men" because several of them make little to no sense.

Pros

The company offers excellent benefits after 90 days, including 5 weeks paid vacation, discount (almost free) cable services, opportunities to learn about computers and business.

Cons

Managers who are only concerned with sales numbers even though you work in the technical support department (pretty typical for call centers nowadays), rude customers who love to complain or whose only problem is that they don't know how to work a computer, the pay is a few cents more than you might get doing tech support at another call center, but it is still quite low. The worst part for me: if you have a customer who wants a special request or has a unique issue that you don't know how to resolve, you are forbidden from asking a supervisor or manager for advice, instead you must place the customer on hold and then open a second line and call over to a support team or a supervisor line, then wait on hold for the next available agent, and usually get an unhelpful answer. Make sure to clean your personal items out of your desk when you decide to quit, they might conveniently "forget" to send these items to you.

Advice to Senior Management

Quit, your job sucks.

Pros

Comcast does offer superior products and they do ensure their employees have access to those services for free in an effort to be more knowledgeable for their customer base.

Cons

Employees are rarely backed up by supervisors when complex customer service situations arise, which discredits the employee in the eyes of the customer. Customers are frequently rude and abusive; Comcast's policy on such behavior does little to alleviate such interactions as employees are not empowered to disconnect the line with any customers under any circumstances. In addition, employees are monitored every moment of their workday. The times they clock in and out for lunch, breaks, personal time, etc is all closely scrutinized.

Advice to Senior Management

If employees believed that Comcast truly cared about them as individuals, it is likely that more employees would act as company advocates. Currently, because Comcast requires mandatory overtime, rigid sales metrics and unreasonably clock-in/clock-out policies, they lose the respect of their employees and therefore employees are less likely to offer superior customer service on their behalf.

Pros

good company, good benefits, would come back if cant find anything better

Cons

after awhile comcast customer will drive you crazy

Advice to Senior Management

leadership was great

Pros

Good benefits; medical, dental etc. As well as free cable/internet/tv. Everything is very professional. They have comfortable facilities and good coworkers. If you are okay with working at a call center, this is a good place to do it.

Cons

Once I got on the floor it appeared to me that advancement from my position seemed less likely or a longer road then I believed from my interviews. It's a call center, plain and simple. I didn't like the pressure for sales, especially from a customer service position.

Advice to Senior Management

I would suggest being a little clearer about exactly what the position is, and a little more realistic with applicants about advancement opportunities.

Pros

- Great benefits
- Awesome Time Off
- Tuition Reimbursement
- Great team members
- Free cable & internet
- Closed Sunday

Cons

- Customers felt entitled to get service for free
- Call Center
- Stressful Environment
- Always Understaffed
- Shift bids every 6 months

Advice to Senior Management

Get rid of the shift bids! It is way too difficult to plan your life when you are constantly having to change your schedule every 6 months!

Pros

Good health plan and free CHSI and Cable, management is friendly and makes sure that everything is working for you.

Cons

This is big business, not sales. This is customer service, not sales. This is how Comcast got to be so big. You can meet all product goals in a month and get written up. You need to make a “sale” on every call (its impossible). People call in and hang up, call from the wrong market, unauthorized people call in to ask misc questions, your own collection, billing and repair reps call you to ask questions, people that are having a missed install date and time, people that just want to talk to a live person that have a billing or repair issue call you… all of these calls count against you and if you work later in the day (after 7:00pm) they become the majority of the calls.

If you don’t make close rate or revenue for a month, but you destroy the production numbers (phone Tv (D1) and internet) then you still get written up and threaten to be fired. This means they are going to get rid of you in 2 months. The company has to go through all checks and balances to show that they give everyone an opportunity.

I understand this concept, its something we learned about at college. You don’t want to pay full time employees, so you add in metrics that don’t mean anything so you can turn them. The new employees wont have bennies for 90 days and it saves the company money because they can higher at the lowest wage. I was encouraged by two supervisors to stay off the phone as much as possible after 7:00 pm because it hurt my close rate. Or to stay on an individual call as long as possible. This tells me that they know the system is flawed.

People that slam are fired, people that bend the rules and or make their own bundles are told not to but when their numbers come out, they are ones that are used as examples for paychecks.
The prices that Comcast quotes are dumb for boxes compared to its competitors.

Advice to Senior Management

I get it, but I don't like it, you drank the cool-aid and believe what there doing it right but I think if a person is honest about what Comcast does then you would see that its running its own course and turning people as fast as it can. It doesn't need to change to work, it does work, it just turns people to help the company.

Pros

great pay/ benefits
weekly and monthly spiffs

Cons

the commission pay structure is flawed, as your pay goes down significantly if you miss any time.

Advice to Senior Management

Revise pay structure to match that of other comcast offices

Pros

The pay is fair for a call center position.

Cons

You have to constantly be playing office politics to get anywhere or even to just get an achievement award.

Advice to Senior Management

Plan your changes and transitions better.

Pros

The vacation time is great, the leadership is awesome and the pay is good. The benefits are among the best in the state. I have complete confidence in the job security and I have no worries about the company taking care of their employees. Growth and advancement are always easy if one is self motivated to do so. There are many different career paths one can take for success.

Cons

Some positions such as feild techs are required to work one weekend day i.e. either Saturday or Sunday. Its not a down side but some other comany's doing the same type of work get paid more than we do...however, Comcast does offer great discount and benefits package which out weighs that.

Advice to Senior Management

None