Comcast Reviews in Reston, VA

Updated September 30, 2014
Updated September 30, 2014
2,186 Reviews
3.1
2,186 Reviews
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,114 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 160 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 345 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 150 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 45 reviews)

More Highlights

6 Employee Reviews Back to all reviews

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  1.  

    Great company if you're in the right place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Reston, VA
    Current Employee - IT Analyst in Reston, VA

    I have been working at Comcast full-time (more than an year)

    Pros

    A great benefit package for a private company. Good middle managers and a "family" atmosphere. Company is going places and doing well. Decent pay.

    Cons

    Despite the company having an excellent balance sheet, they are stingy with funds for training or headcount. My position is understaffed by a factor of 2:1 or more. This results in problems for the customers and business areas. In their defense, this is a particular problem with IT where snake oil salesmen with Cloud computing and management pandering Gartner group make unrealistic claims so they think anything is possible.)

    Advice to ManagementAdvice

    Be ahead of the curve on IT rather than following industry trends and claims from 10 years ago promising magical results that are not happening. Listen to your customers and business areas.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    What do you expect from a cable company?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at Comcast full-time (more than 3 years)

    Pros

    Great location in Reston Town Center. Fun, smart people. Job security. Great work-life balance.

    Cons

    If you really want to get things done, forget about it. Red tape, processes, finance, make being nimble impossible. A lot of time is spent maneuvering process, not actually working. Pay and benefits are low for a fortune 100 company in this area. Promotions are rare.

    Advice to ManagementAdvice

    Keep making the office environment a great place to be. It is all that place has going for it.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Mixed feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive Comcast Business in Reston, VA
    Current Employee - Senior Account Executive Comcast Business in Reston, VA

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Yes you can make some good money here. The commission structure is one of the best around for this industry, especially with the multipliers. Benefits are obviously good as this is a huge company

    Cons

    There are several. Very few reps ever hit quota. You can be a master of this industry, but it means nothing if you don't know how to do it the "Comcast way". Training is a joke. Sales management is a revolving door. 1 year average lifespan for a new sales rep. Tenured reps have most things locked up. To succeed, you need to live and breathe this company. Personal life will no longer exist. All companies have their issues, but it seems like most employees just deal with it because of the benefits like free cable.

    Advice to ManagementAdvice

    Train on systems and processes. All of the business reps know sales 101. A small fraction actually know how to navigate through the Comcast systems to actually be effective at this job. Velocity training is a waste of company money and time. Most reps return from the nice free trip to Philadelphia, with no idea how to really do this job. This machine could run much more smoothly if you actually listened to the reps in the field. The problem is that most reps and managers are too weak to actually speak up and admit how messed up the system really is. Oh well, I guess I am just one of those people who will just deal with it for the free cable!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    EAE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EAE in Reston, VA
    Current Employee - EAE in Reston, VA

    I have been working at Comcast full-time (more than an year)

    Pros

    Great Company to work for, good pay and benefits

    Cons

    Hard to sell their products as the market is saturated with too many sales reps

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Classic corporate brainwashing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at Comcast (more than 3 years)

    Pros

    Large monopoly thus jobs are mainly secure if you are performing ok or good.

    Cons

    Senior Management dreams to compete with certain companies are making already messed up processes get even worse, and brainwashing with agile and lean processes combined with fake care for employees is sometimes pushing great talents to walk away!

    Advice to ManagementAdvice

    Get real, provide better vision since one you are propagating now is often ridicules, and start appreciating hard work by your employees or you will loose even more good talent which is now days actually harder to find and retain! Be more fair when it comes to annual reviews and rewards for the employees! Reduce number of management, company is extremely top heavy!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Very good pay package

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer in Reston, VA
    Current Employee - Senior Software Engineer in Reston, VA

    I have been working at Comcast

    Pros

    Pay package is good; free cable and internet services for employees; free Universal Park tickets; flexible days

    Cons

    Employees at some remote offices may not have opportunities to visit headquarter

    Recommends
    Approves of CEO

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