Comcast Reviews

Updated June 29, 2015
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3.2
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Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,396 Ratings

Pros
  • you get free cable and internet (in 172 reviews)

  • Other than free cable that goes out constantly nothing else really appeals to me (in 356 reviews)

Cons
  • It's as if the only idea they could think of was to hire retail managers with experience in customer service (in 153 reviews)

  • Work life balance is not important (in 46 reviews)

More Pros and Cons

2,885 Employee Reviews

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  1. Helpful (55)

    Tons of Opportunity, in your Hands

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA

    I have been working at Comcast full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.


  2. Helpful (1)

    Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Yuba City, CA
    Current Employee - Sales Representative in Yuba City, CA

    I have been working at Comcast full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, coworkers, and the company really takes care of you.

    Cons

    Customers can be difficult, sometimes conditions could be better. Training could also use some refreshment.


  3. Tech Ops Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Operation Manager in Arlington, VA
    Current Employee - Technical Operation Manager in Arlington, VA

    I have been working at Comcast

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Growth, fun company to work for. Opportunity to show your skills in many different ways. The business model changes rapidly and have the chance to be apart of the results are awesome. The benefits and perks are great

    Cons

    Senior management style of rolling out policy or process is sometime, confusing. At times the process can be very difficult to achieve with out knowing the correct way of doing things.

    Advice to Management

    I'm very hands on employee, I know who to build great moral within the team. Hard worker


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  5. Very good pay and easier work with more tenure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comm Tech IV in Sunrise, FL
    Current Employee - Comm Tech IV in Sunrise, FL

    I have been working at Comcast (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, Vacation time, Benefits, Working independently

    Cons

    Always that 1 brownnoser that kisses butt and gets things before the senior techs. Not much diversity when it comes to supervisors. Can't really complain cause I have seen that the grass is definetly not greener wherever you do go.

    Advice to Management

    Be more diverse when hiring/promoting supervisors. Don't let the good minorities candidates go to different systems. Keep them in house.


  6. System administator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Denver, CO
    Former Employee - Systems Administrator in Denver, CO

    I worked at Comcast (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great work life balance within the company

    Cons

    Contract work mostly not alot of direct hire

    Advice to Management

    Enjoyed my time working with comcast as a contractor. Wish I could have stayed longer but the contract ended. Will consider working for the company anytime in the future.


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Atlanta, GA
    Current Employee - Financial Analyst in Atlanta, GA

    I have been working at Comcast full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Laid back work environment. As long as you do your job, no one is looking over your shoulder and micromanaging.

    Cons

    Slightly below average pay. Poor communication from upper management.

    Advice to Management

    Better communication.


  8. Helpful (2)

    Billing Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Executive in Miramar, FL
    Former Employee - Customer Account Executive in Miramar, FL

    I worked at Comcast

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive Pay. Comcast has reasonable pay hours and commission even for billing positions

    Cons

    Things change rapidly within the company, sometimes it may be hard to remember new policies after memorizing the old

    Advice to Management

    Great job on improving employee benefits and customer service as a company


  9. Customer Service Technical Support Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Technical Support Representative in Centennial, CO
    Current Employee - Customer Service Technical Support Representative in Centennial, CO

    I have been working at Comcast full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Friendly people, great perks, bonus structure, Competitive wages + commission and a bonus structure, Paid time off,

    Cons

    Training is long and a little tedious.


  10. Three CAREERS in 12 years - tons of opportunity!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Human Resources in Philadelphia, PA
    Current Employee - Director Human Resources in Philadelphia, PA

    I have been working at Comcast full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great culture, great career opportunities... You do not get stuck in a job here. The company, despite its size, still feels like a family company. I've had three different CAREERS at Comcast. They allow and encourage employees to bravely step out of their comfort zones and try new things.

    Cons

    Lean staffing - lots of work, not great work life balance.

    Advice to Management

    Find ways to make working here more flexible and attractive for parents especially


  11. SAE 1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acquisition Outside Sales Executive in Lakewood, CO
    Former Employee - Acquisition Outside Sales Executive in Lakewood, CO

    I worked at Comcast (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and good compensation plans

    Cons

    Good compensation plan and great beneftis



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