Comcast Reviews

Updated September 29, 2014
Updated September 29, 2014
2,116 Reviews
3.1
2,116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,076 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 157 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 341 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 145 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    I have the toughest sales job in Comcast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSR Winback Representative  in  Plymouth, MA
    Current Employee - DSR Winback Representative in Plymouth, MA

    I have been working at Comcast full-time for less than a year

    Pros

    Great people and great pay. They offer a great product

    Cons

    Every time they upgrade the sales software it doesn't work right for about 3 months.

    Advice to ManagementAdvice

    Stop upgrading the sales software. You are not fooling anyone, you upgraded the software to track us. I don't care if you track us just stop telling us you did it for another reason. No one is fooled.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Great at first and with time became exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Sales  in  Plymouth, MI
    Current Employee - Customer Service Representative Sales in Plymouth, MI

    I have been working at Comcast full-time for more than 5 years

    Pros

    Benefits and perks. Like discounted cable and high speed Internet.

    Cons

    Management acts like they care for their Sales people but in reality this is far from the truth.

    Advice to ManagementAdvice

    Pay fairly. Commission is supposed to motivate you to work harder. The current commission structure doesn't do that. The is the only sales environment that I have ever worked in where working overtime can lead to less commission.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Great company to work at, still work in progress on customer experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Collaborative, supportive work culture
    Exciting, growth-oriented company
    Lots of employee development opportunities

    Cons

    High work ethic required, not for faint of heart
    Leaders need to embrace a matrix organization in order to get things done
    Customer experience is still a major work in process

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  5.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive  in  Newark, DE
    Former Employee - Customer Account Executive in Newark, DE

    I worked at Comcast full-time for more than a year

    Pros

    The work place and staff

    Cons

    The customers could be so very rude.

    Advice to ManagementAdvice

    Don't change

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support  in  Elmhurst, IL
    Current Employee - Sales Support in Elmhurst, IL

    I have been working at Comcast full-time for more than a year

    Pros

    Great pay and benefits and opportunities

    Cons

    Poor public opinion amongst customers

    Advice to ManagementAdvice

    Try to be better to customers

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work at!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at Comcast full-time for more than a year

    Pros

    Comcast Silicon Valley Innovation Center is an amazing place to work at! The people are amazing and you are always working on latest tech and coming up with new cool ideas. The general feel of the office is like a big happy family, where everyone is looking out for each other.
    Some of the benefits include an access to an on-site gym, stocked pantry and lunch twice a week.

    Cons

    Nothing that I could think of at the moment.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive  in  Alpharetta, GA
    Current Employee - Customer Account Executive in Alpharetta, GA

    I have been working at Comcast full-time for more than 3 years

    Pros

    Has so many incentives! Commission is great!

    Cons

    The pressure of meeting goals and stress of not having control on how your calls are judged

    Advice to ManagementAdvice

    Management is great!

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Unstable enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time for more than 3 years

    Pros

    Worked with great people... personally I had a great work-life balance

    Cons

    No one is on the same page, no standard process of doing anything, there is no real job security and the company does not pay well, and gives very small yearly raises

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Hard Work and Under Appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing CAE  in  Memphis, TN
    Current Employee - Billing CAE in Memphis, TN

    I have been working at Comcast full-time for more than a year

    Pros

    Commission, great co workers, pay structure recently changed, free cable,good insurance. Incentives are always there and always a driver

    Cons

    Change happens daily. No accountability with management. Some incentives are paid out through a website that you have to order from. It can take 2-3 months to get the points, but it's taxed on your paycheck.

    Advice to ManagementAdvice

    Be more supportive of the people who are working and trying to make a difference. Listen to the thoughts that they bring to the table. The new direction that you guys are headed in should make for happier employees and feel appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It has been an excellent 5 years so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer  in  Philadelphia, PA
    Current Employee - Systems Engineer in Philadelphia, PA

    I have been working at Comcast full-time for more than 5 years

    Pros

    You have the freedom to bring in good changes to your team/the company.

    Cons

    Frequent org changes which is disrupting the winning teams.

    Advice to ManagementAdvice

    Reduce the frequency of the org changes.

    Recommends
    Positive Outlook
    Approves of CEO

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