Comcast Reviews

Updated October 22, 2014
Updated October 22, 2014
2,173 Reviews
3.1
2,173 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,109 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 160 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 345 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 150 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 45 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    You get out what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Chicago, IL
    Former Employee - Direct Sales Representative in Chicago, IL

    I worked at Comcast full-time (more than an year)

    Pros

    Pay is fantastic in training, you receive $3k gross your first 3 paychecks. IF you hit your quota in sales you will continue to make great money. Big IF. Generous paid time off policy and not a bad atmosphere to work in. Generous benefits and perks, you get 22% off of your verizon bill and free premium cable and internet.

    Cons

    The problem I had, was that to be a top producer you have to do all of the things they tell you not to do. Everybody who continually has high sales does the things you are supposed to be fired for, they just don't get caught. Not only do they do it, management knows they are doing it!!! Unless it comes down from up top, middle management doesn't care because they get paid more for the production of their team. And then you stand up every Tuesday and applaud the people who are breaking all the rules. The hours suck, Tue-Sat 11-8. O yea, and if a customer cancels within 90 days, you get to pay comcast back every dime they paid you for a sale.

    Advice to ManagementAdvice

    If you want the employees to follow the rules, start holding supervisors and management somewhat accountable for the actions of their respective teams. Make the sales quota realistic and you might avoid the revolving door that is the 'highest paid channel' at Comcast.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Senior Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Philadelphia, PA
    Current Employee - Senior Software Engineer in Philadelphia, PA

    I have been working at Comcast full-time (more than 8 years)

    Pros

    worked for comcast for 7 years as a employee and 1 year as a contractor
    employee pros
    - compensation is fair
    - benefits (free cable, stock options and ability to buy discounted comcast stock) is a very good ! great incentive to add value to company as well as stay at the company

    contracting pros
    - don't have to deal with performance reviews
    - they usually keep extending contracts as long you don't do anything stupid or make someone else look stupid

    Cons

    employee cons
    - performance reviews provide little to no value to employees and managers
    - posting for another position within the company is slow and difficult to accomplish. often easier and quicker to use an outside consultant when looking for positions within the company
    - reorgs happen often ( every 2-3 years)

    contracting cons
    - most employee events exclude contractors (maybe i should put this down as a pro ?)
    - reorgs could affect you employment

    Recommends
    Positive Outlook
  3.  

    field engineer, communications technician 4

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Technician IV in Union, NJ
    Former Employee - Communications Technician IV in Union, NJ

    I worked at Comcast full-time (more than 10 years)

    Pros

    solid and stable company, good benefits, incentive programs, hard , challenging but satisfying work .

    Cons

    all season outdoors work, very physically demanding, typical big cooperation cut backs on employee benefits

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    One of the worst jobs ever....even when I was a top-producer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fife, WA
    Former Employee - Customer Service Representative in Fife, WA

    I worked at Comcast full-time (more than an year)

    Pros

    Good benefits and pay was good from 2008 to 2012

    Cons

    commission restructure every year. constantly raised metrics, making it harder to hit quotas.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Benefits, progression, van, 401k, uniforms

    Cons

    Pay, gps, management, customers, metrics

    Advice to ManagementAdvice

    Focus on techs

  7.  

    Good program with lots of opportunities to learn

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Engineering Intern in Philadelphia, PA
    Former Employee - Product Engineering Intern in Philadelphia, PA

    I worked at Comcast as an intern (less than an year)

    Pros

    Great projects, good freedom, good perks

    Cons

    Hugely corporate, hard to find resources, rigid

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Inside Business Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insude Business Sales Representative in Greenwood Village, CO
    Current Employee - Insude Business Sales Representative in Greenwood Village, CO

    I have been working at Comcast full-time (less than an year)

    Pros

    Fully vested for 401k date of hire, great incentives, work schedule flexability

    Cons

    different department segmentation, and time line for services

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Stability, Great Benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive II in Newark, DE
    Former Employee - Customer Account Executive II in Newark, DE

    I worked at Comcast full-time (more than 10 years)

    Pros

    Free or discounted service makes all the cons to working here small. Salary is Great! compared to other employers!

    Cons

    Communication and training is lacking, effident by the embarassing media attention on individual conversations with random Customer Accounts Executive.
    As a rep, I felt powerless to truly resolve chronic issues that my customers may have experienced.
    Outsourced calls generated future IRATE calls to my que.
    Genuine customer service was not rewarded only making the numbers or set goals.
    Effective ongoing training in the industry is a must to keep up with best practices for streamlining troubleshooting.

    Advice to ManagementAdvice

    Value, reward and honor Good Customer Service as opposed to meeting the sales goals. Too many customers really hate Comcast.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Loved my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Paul, MN
    Former Employee - Anonymous Employee in Saint Paul, MN

    I worked at Comcast full-time (more than 10 years)

    Pros

    The benefits are very good, including heavy discounts on all Comcast products and services.

    Cons

    Centralization...trying to make all the regions the same...same number of employees, same processes.

    Advice to ManagementAdvice

    Each region should be treated independently. It would make things more efficient and would be more customer friendly.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great at first and with time became exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Sales in Plymouth, MI
    Current Employee - Customer Service Representative Sales in Plymouth, MI

    I have been working at Comcast full-time (more than 5 years)

    Pros

    Benefits and perks. Like discounted cable and high speed Internet.

    Cons

    Management acts like they care for their Sales people but in reality this is far from the truth.

    Advice to ManagementAdvice

    Pay fairly. Commission is supposed to motivate you to work harder. The current commission structure doesn't do that. The is the only sales environment that I have ever worked in where working overtime can lead to less commission.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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