Comcast Reviews

Updated September 15, 2014
Updated September 15, 2014
2,078 Reviews
3.1
2,078 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,053 Ratings

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet) (in 140 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate (in 318 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 130 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Pro-employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Miami, FL
    Current Employee - Customer Service Representative in Miami, FL

    I have been working at Comcast full-time for less than a year

    Pros

    This company takes care of their employees. Benefits are great. Salary is good and they guide you step by step to enhance your career.

    Cons

    You have to be ready and able to adapt on constantly changing policies and procedures.

    Advice to ManagementAdvice

    Please don't stop your generous support to all your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Overall its a good job but has its cons. I wouldnt make it career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive  in  Harrisburg, PA
    Current Employee - Customer Account Executive in Harrisburg, PA

    I have been working at Comcast full-time for more than a year

    Pros

    Great benefits, basically free tv/phone/internet, onsite gym & cafe, commission, incentives, 3 weeks of vacay days

    Cons

    Very metric driven, must meet sales #s!, irate customers, back to back calls, desired shifts are hard to get

    Advice to ManagementAdvice

    Realize that during the 8hrs of calls sales is just 1 part of the whole so dont let go of good agents who excell in other areas just because sales # not high

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great company to work at, still work in progress on customer experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Collaborative, supportive work culture
    Exciting, growth-oriented company
    Lots of employee development opportunities

    Cons

    High work ethic required, not for faint of heart
    Leaders need to embrace a matrix organization in order to get things done
    Customer experience is still a major work in process

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  5. 1 person found this helpful  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time

    Pros

    Benefits and i love the culture

    Cons

    schedule is sometimes challenging but i love it

    Advice to ManagementAdvice

    keep up the great job

    Recommends
    Approves of CEO
  6.  

    Great people working on exciting projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director  in  Philadelphia, PA
    Current Employee - Senior Director in Philadelphia, PA

    I have been working at Comcast full-time for more than a year

    Pros

    Work life balance, benefits, and opportunity to work with meaningful projects. The people here are amazing. I really enjoy who I work with and have fun while producing results at a rapid pace. Comcast moves very fast as it is on the bleeding edge of media and technology.

    Cons

    The extremely fast pace can be a pro or a con. The speed of change feeds what I personally look for in a company, but see that it can be a challenge for others.

    Advice to ManagementAdvice

    Keep moving on the path towards innovation. Exciting to be a part of a company that is leading/creating an industry.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech  in  Washington, DC
    Former Employee - Tech in Washington, DC

    I worked at Comcast full-time for less than a year

    Pros

    the consistent work load daily

    Cons

    thnking on your feet all the time

    Advice to ManagementAdvice

    work with dispatch better

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time for more than a year

    Pros

    great benefits, and perks. Depending on direct management will give you a good or bad daily experience. Mine over all is good.

    Cons

    Not sure about personal growth for myself since I do not have a college degree

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    I love working at Comcast. The benefits are great, the pay is fair, and the perks are a huge bonus.

    Cons

    I don't have too much to say bad. The biggest thing is the unknown. Since Comcast is a very large company in an ever evolving industry you never know what tomorrow will bring but that isn't always a bad thing.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Awesome Place to Work & Equally Awesome Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, Human Resources  in  Huntsville, AL
    Former Employee - Senior Manager, Human Resources in Huntsville, AL

    I worked at Comcast full-time for less than a year

    Pros

    Autonomy to influence organizational changes - work/life balance and pay and benefits are highly competitive

    Cons

    I had no cons during my tenure.

    Advice to ManagementAdvice

    Keep empowering subordinate leaders and coaching behaviors

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Good Company but very competitive market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive  in  Houston, TX
    Former Employee - Business Account Executive in Houston, TX

    I worked at Comcast full-time for more than a year

    Pros

    Great on-boarding for new hires
    Multicultural work place and merit based advancement opportunities
    Great chance to help small business owners and develop a network
    Base salary is decent but if you hit your quota you will make $75K easy...
    No cap on commission but it requires a lot of time and effort
    VERY flexible work hours as long as you are CONSISTENTLY closing sales

    Cons

    Most of the negatives are associated with "plant" which employees cannot control. The company must make it a priority to put more money into the older infrastructure to keep existing customers happy vs continuing to build out new areas just to obtain new accounts. Also, if you do not like following up with clients and using a CRM program that coincides with that, don't take this job because you will be held accountable daily. Finally, while Comcast has arguably the fastest internet, many other competitors in the market are closing the gap and since there are issues with reliability in certain areas, you will have to be the type of salesman who sales themselves well.

    Advice to ManagementAdvice

    Plea with upper management to make necessary improvements to the existing infrastructure. Oh and fire ALL micro-managers...especially the ones who don't think they are!

    Recommends
    Neutral Outlook
    Approves of CEO

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