Comcast

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Comcast Reviews

Updated February 27, 2015
Updated February 27, 2015
2,508 Reviews
3.1
2,508 Reviews
Rating Trends

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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,276 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A good place to build your supervisory skillset

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Knoxville, TN
    Former Employee - Customer Service Supervisor in Knoxville, TN

    I worked at Comcast full-time (more than 3 years)

    Pros

    - If you take care of your team, they'll take care of you.
    - An honest and genuine approach to the job pays off.
    - Never say you'll take care of something then not follow through. This is the quickest way to lose respect among your peers and within your team.

    Cons

    This con really only applies to someone who shouldn't be doing this: The customer service industry in general can be soul sucking if you're not the right person. What is the right person? Someone who's genuinely passionate about helping others. You can't fake that. I've watched many people try, it never ends well.

    Advice to ManagementAdvice

    Value feedback, regardless of tenure. Some of the best ideas come from fresh eyes.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Review of time working at Comcast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Fantastic vacation and health benefits. I find my salary very competitive to others. Won't find a better company to work for in Philadelphia. Work-life balance is good. Training abundant.

    Cons

    Can be hard to navigate the political landscape of such a big company. Sometimes find management doesn't have a grasp on day-to-day operations.

    Advice to ManagementAdvice

    Be more involved with the intricacies of you team, big or small. More clarity on using systems.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Customer Account Executive 2 (IP)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    Receiving constant training to improve on job requirements and job skills. Making sure each employee understands and has knowledge of company, job requirements and expectations.

    Cons

    Challenges are opportunities to learn a new way of dealing with unexpected situations.

    Advice to ManagementAdvice

    Making sure employees understand Comcast vision and vision statement.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    a lot of perks. 401k match, free cable, great people. huge work place - room for growing.

    Cons

    none. this is a great place to wkr.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Start entry level and leave as Supervisor... opportunities are endless!!!

    Former Employee - Customer Account Executive in Alpharetta, GA
    Former Employee - Customer Account Executive in Alpharetta, GA

    I worked at Comcast full-time (more than 3 years)

    Pros

    Great training, Great people to work for, Atmosphere and environment was good, never a boring moment on the call center floor.. great deal of multitasking and you have to be quick to think and resolve the customers issues

    Cons

    The wages should be higher for the high volume of calls. The technicians and the account executives should be able to contact one another to keep the communication between the customer very clear and understandable.

    Advice to ManagementAdvice

    Train your fellow employees well. This will encourage your employees to become better leaders than followers.

  7.  

    Great company to work for; Working hard to change image

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Philadelphia, PA
    Current Employee - Senior Manager in Philadelphia, PA

    I have been working at Comcast full-time (more than a year)

    Pros

    Great work/life balance
    Heavy focus on growing and enabling employees
    Empowered to deliver

    Cons

    Great empowerment and respect for the employees requires that one be focused to get things done in a timely fashion.

    Advice to ManagementAdvice

    Be more focused and concise on the strategy and tactics of the company and how it directly relates to them. Ambiguity wastes time.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    As bad as company is with customer service is how good they are with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Philadelphia, PA
    Current Employee - Intern in Philadelphia, PA

    I have been working at Comcast

    Pros

    Actually diverse company, good work-life balance, accepting office culture

    Cons

    Bad reputation, hard to transition to full time employee

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    challenging a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    health benefits. product knowledge commission

    Cons

    sitting in a chair all day with headphones on with unhappy customers

    Advice to ManagementAdvice

    to be more personable

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    LOYALTY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Loyalty Specialist in Colorado Springs, CO
    Former Employee - Customer Loyalty Specialist in Colorado Springs, CO

    I worked at Comcast full-time (more than a year)

    Pros

    comcast is great to work for because they have great benefits and pay plus commission on top of it.

    Cons

    they monitor your hold time and talk times with customers and you have a certain amount of time to use

    Recommends
    Neutral Outlook
  11.  

    Good place to work for a large company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    Generous benefits and perks, senior team has definitely improved the focus of the company and the stock price reflects that. There are many great people at all levels of the company. Bonus program extends to front line employees.

    Cons

    It is a big company, and with that comes many of the downsides - bureaucracy, resistance to change and challenges working across functions. Finance drives the agenda and if you're in a non-revenue producing part of the business it can be very challenging.

    Advice to ManagementAdvice

    Invest in systems to make managing the customer experience easier - don't rely so heavily on training to improve the experience.

    Positive Outlook
    Approves of CEO

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