Comcast Reviews

Updated October 23, 2014
Updated October 23, 2014
2,179 Reviews
3.1
2,179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,110 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 160 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 345 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 150 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 45 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    You get out what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Chicago, IL
    Former Employee - Direct Sales Representative in Chicago, IL

    I worked at Comcast full-time (more than an year)

    Pros

    Pay is fantastic in training, you receive $3k gross your first 3 paychecks. IF you hit your quota in sales you will continue to make great money. Big IF. Generous paid time off policy and not a bad atmosphere to work in. Generous benefits and perks, you get 22% off of your verizon bill and free premium cable and internet.

    Cons

    The problem I had, was that to be a top producer you have to do all of the things they tell you not to do. Everybody who continually has high sales does the things you are supposed to be fired for, they just don't get caught. Not only do they do it, management knows they are doing it!!! Unless it comes down from up top, middle management doesn't care because they get paid more for the production of their team. And then you stand up every Tuesday and applaud the people who are breaking all the rules. The hours suck, Tue-Sat 11-8. O yea, and if a customer cancels within 90 days, you get to pay comcast back every dime they paid you for a sale.

    Advice to ManagementAdvice

    If you want the employees to follow the rules, start holding supervisors and management somewhat accountable for the actions of their respective teams. Make the sales quota realistic and you might avoid the revolving door that is the 'highest paid channel' at Comcast.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    field engineer, communications technician 4

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Technician IV in Union, NJ
    Former Employee - Communications Technician IV in Union, NJ

    I worked at Comcast full-time (more than 10 years)

    Pros

    solid and stable company, good benefits, incentive programs, hard , challenging but satisfying work .

    Cons

    all season outdoors work, very physically demanding, typical big cooperation cut backs on employee benefits

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    One of the worst jobs ever....even when I was a top-producer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fife, WA
    Former Employee - Customer Service Representative in Fife, WA

    I worked at Comcast full-time (more than an year)

    Pros

    Good benefits and pay was good from 2008 to 2012

    Cons

    commission restructure every year. constantly raised metrics, making it harder to hit quotas.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Priority service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE Repair in White Marsh, MD
    Current Employee - CAE Repair in White Marsh, MD

    I have been working at Comcast full-time (more than 3 years)

    Pros

    The pay is not bad and the benefits are decent considering the job performed.

    Cons

    The people here could use a little more structure. You go from one manager to the next and your book seems to get turned upside down.

    Advice to ManagementAdvice

    If there was a way to be more structured and for example not charge one customer 3 times what another pays for the same service the job and also it's dedicated customers would have a much more suitable experience.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Benefits, progression, van, 401k, uniforms

    Cons

    Pay, gps, management, customers, metrics

    Advice to ManagementAdvice

    Focus on techs

  7. 1 person found this helpful  

    Senior Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Philadelphia, PA
    Current Employee - Senior Software Engineer in Philadelphia, PA

    I have been working at Comcast full-time (more than 8 years)

    Pros

    worked for comcast for 7 years as a employee and 1 year as a contractor
    employee pros
    - compensation is fair
    - benefits (free cable, stock options and ability to buy discounted comcast stock) is a very good ! great incentive to add value to company as well as stay at the company

    contracting pros
    - don't have to deal with performance reviews
    - they usually keep extending contracts as long you don't do anything stupid or make someone else look stupid

    Cons

    employee cons
    - performance reviews provide little to no value to employees and managers
    - posting for another position within the company is slow and difficult to accomplish. often easier and quicker to use an outside consultant when looking for positions within the company
    - reorgs happen often ( every 2-3 years)

    contracting cons
    - most employee events exclude contractors (maybe i should put this down as a pro ?)
    - reorgs could affect you employment

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Inside Business Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insude Business Sales Representative in Greenwood Village, CO
    Current Employee - Insude Business Sales Representative in Greenwood Village, CO

    I have been working at Comcast full-time (less than an year)

    Pros

    Fully vested for 401k date of hire, great incentives, work schedule flexability

    Cons

    different department segmentation, and time line for services

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great Stability, Great Benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive II in Newark, DE
    Former Employee - Customer Account Executive II in Newark, DE

    I worked at Comcast full-time (more than 10 years)

    Pros

    Free or discounted service makes all the cons to working here small. Salary is Great! compared to other employers!

    Cons

    Communication and training is lacking, effident by the embarassing media attention on individual conversations with random Customer Accounts Executive.
    As a rep, I felt powerless to truly resolve chronic issues that my customers may have experienced.
    Outsourced calls generated future IRATE calls to my que.
    Genuine customer service was not rewarded only making the numbers or set goals.
    Effective ongoing training in the industry is a must to keep up with best practices for streamlining troubleshooting.

    Advice to ManagementAdvice

    Value, reward and honor Good Customer Service as opposed to meeting the sales goals. Too many customers really hate Comcast.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good company, disorganized department

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    Salary, co-workers, benefits and overall focus

    Cons

    Leadership, customer focus, best practices

    Advice to ManagementAdvice

    More focused internal feedback.

  11. 1 person found this helpful  

    Comcast was a great place for an internship

    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Comcast as an intern (less than an year)

    Pros

    Great on resume, really nice people, cool work

    Cons

    As with any large corporation, there is political hierarchy. Difficult to get noticed for hard work

    Recommends

Work at Comcast? Share Your Experiences

Comcast

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.