Comcast

www.comcast.com

Comcast Reviews

Updated January 26, 2015
Updated January 26, 2015
2,429 Reviews
3.1
2,429 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,239 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Comcast is a good company with great pay in sales, great benefits, and complimentary cable, internet, and home- phone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative & Direct Sales in Houston, TX
    Former Employee - Inbound Sales Representative & Direct Sales in Houston, TX

    I worked at Comcast full-time (more than 5 years)

    Pros

    Excellent pay for sales reps, complimentary cable, internet, & home-phone, excellent health benefits & 401k plan.

    Cons

    Long work hours, a lot of negative supervisors, & employees (not everyone is negative) high stress work environment. Took away work at hm program which helps so many families. Out sourced a lot of jobs oversees which customer's are very uncomfortable talking to reps in a different country whom they cannot understand.

    Advice to ManagementAdvice

    Management should all be on the same page across the board. Employees are people, many whom are dedicated hard workers, and not just numbers to help achieve business goals. Stop out sourcing jobs oversee's it is bad for business as customers hate talking to under-trained reps in a different country which whom can do who knows what with customers personal info & needless to say most cannot speak nor understand English. Customers complain about this often once they do reach a rep in their local area.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Hypocrisy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Fresno, CA
    Current Employee - Direct Sales Representative in Fresno, CA

    I have been working at Comcast

    Pros

    Good place to start as a young sales representative benefits are good,vacations they pay for gas

    Cons

    Management tells you to do whatever it takes to get the sale when it hits the fan you are all by yourself jealous envious coworkers that do the same dirt as you yet they point the finger.

    Advice to ManagementAdvice

    Remember what goes around comes around

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Concast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Xfinity Specialist in Margate, FL
    Current Employee - Xfinity Specialist in Margate, FL

    I have been working at Comcast

    Pros

    Free cable, int, phone and security

    Cons

    Customer service sucks and always a problem with the bill

    Advice to ManagementAdvice

    Fix the phone connections when ppl call their calls always drop before they can even get to an agent.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Comcast Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Account Sales Specialist in Jacksonville, FL
    Former Employee - New Account Sales Specialist in Jacksonville, FL

    I worked at Comcast

    Pros

    Good Benefits, great atmosphere, nice perks.

    Cons

    No room for advancement from my department

    Advice to ManagementAdvice

    Hire more lead, supervisors, and managers from within.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    working in customer service and great people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time (less than a year)

    Pros

    great place to work. outstanding food. great enviornment

    Cons

    outstanding people hardworking people and great attitudes

    Advice to ManagementAdvice

    great skills

  7.  

    Customer Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive II Billing and Repair in Richmond, VA
    Former Employee - Customer Account Executive II Billing and Repair in Richmond, VA

    I worked at Comcast full-time (more than 10 years)

    Pros

    401k, vision, denial, health, company discounts, how to put customer order, flexible schedules,overtime

    Cons

    need more one on one coaching, training for different products,

    Advice to ManagementAdvice

    more team meeting, employee appreciation, career developing, more contact with the employees, and one on one

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    The good, the bad, and the ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive in Fife, WA
    Current Employee - Customer Account Executive in Fife, WA

    I have been working at Comcast full-time (more than a year)

    Pros

    Reduced cable prices down to below $50 for four rooms, 50 meg internet, and phone.
    Commission opportunites

    Cons

    The commission structure rewards people who take less calls. Your compensation is based on the average sale per call. If you take less calls during dead hours and more calls during peak hours, your stats become inflated. It rewards people who game the system rather than working their hardest.

    Advice to ManagementAdvice

    Get rid of the per call metric and pay better per unit sale. Veterans lost $2000 per month in commission due to reduction in unit payouts

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Sr. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Philadelphia, PA
    Current Employee - Senior Business Analyst in Philadelphia, PA

    I have been working at Comcast

    Pros

    Ever changing atmosphere. Always an exciting new project to work on.

    Cons

    More transparency with regards to project work/key decisions.

    Advice to ManagementAdvice

    Inspire your employees and they will over perform for you!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Overall great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management In Communications in Midwest, WY
    Former Employee - Management In Communications in Midwest, WY

    I worked at Comcast

    Pros

    A thriving environment which supports growth from within. There are many opportunities for advancement along several career paths.

    Cons

    Could use a better training regimen with regard to office functional areas.

    Advice to ManagementAdvice

    Ensure corporate takes interest in supporting

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Good company, good benifits, great people

    Cons

    Takes hard work to and time to advance. They have a 1year policy that can seem unfair at times.

    Recommends
    Positive Outlook
    Approves of CEO

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