Comcast

  www.comcast.com
  www.comcast.com

Comcast Reviews

Updated December 21, 2014
Updated December 21, 2014
2,335 Reviews
3.1
2,335 Reviews
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,193 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

Employee Reviews

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  1.  

    Horrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    The people made it worth coming to work

    Cons

    Management, micro managed the department

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Watch out for the vultures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    reduced service costs and thats all

    Cons

    makes you take advantage of stupid or old people.

    Advice to ManagementAdvice

    numbers...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Account Executive in Denver, CO
    Current Employee - Enterprise Account Executive in Denver, CO

    I have been working at Comcast full-time (more than an year)

    Pros

    None except discounted cable, internet, home phone and alarm service - however the customer service is awful for these services

    Cons

    As a Enterprise Account Executive - I sell fiber or ... This company has by far the most favoritism I have ever seen. Management is corrupt and a never follows through with any tasks. If you don't have a personal connection to the leadership and will be given leads do not come and work here

    Advice to ManagementAdvice

    Stop creating a crappy culture and stop favoring people its called sales not here you go.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    CAE Repair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE Repair in Baltimore, MD
    Current Employee - CAE Repair in Baltimore, MD

    I have been working at Comcast full-time (less than an year)

    Pros

    The pay, benefits and discounts on a variety of fun things to do. Job security, the products always fail so you'll always have a job.

    Cons

    Supervisors in the call center do not do their job. They are suppose to take escalations of the angry customers. Good luck with that! you'll be waiting a while! Then they question your numbers as to why you had your customer on hold so long. Another bad thing of the job is that customers are so angry that they speak to you with such disrespect because their products are not working and you are expected to sell more products to customers who are calling in to repair because the products that they already have DONT WORK. its really sucks to have to sell products that you know dont work. The hours suck, repair stays open till 11:15pm when all other departments are closed, and customers call in to speak with other departments and get upset cause they are closed, better yet repair is suppose to take billing calls, when repair agents aren't allowed to do half the things billing agents can and are TRAINED to do.

    Advice to ManagementAdvice

    FIX YOUR PRODUCTS! All departments need to have the same business hours.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Managers are afraid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Account Executive in Chicago, IL
    Former Employee - Senior Business Account Executive in Chicago, IL

    I worked at Comcast

    Pros

    commissions can be amazing but you need to get your orders installed or else you end up getting dinged.

    Cons

    Managers are brutal. No spines. They cave to directors. You don't have an option other than to forecast what your quota is. Nothing more nothing less. Chicago market is a mess.

    Advice to ManagementAdvice

    Fire yourself.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Not a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    Free service. Not much of anything else

    Cons

    Aggressive micromanaging. Unfair promotions. No compliments of great work. Forced to come in on bad snow days if your city is bombarded with snow and not the town of your office. Not everyone lives close to their job...

    Advice to ManagementAdvice

    Look at employees hard work and not how much their noses are brown.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Not a balanced company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portland, OR
    Current Employee - Manager in Portland, OR

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Great health benefits
    Retirement plans
    Employee discounts programs for all services from Comcast
    Extra sales incentive programs

    Cons

    Poor training programs
    Complete lack of training for some positions - they are learn as you go but still be held accountable if you don't figure It out fast enough
    Lack of respect
    Poor work/life balance
    Human resources are overly visible
    Favoritism abounds
    You can do whatever you want if you can sell the services
    They definitely don't tell you everything you need to know before trapping you in the job
    Still using antiquated computer programs

    Advice to ManagementAdvice

    Balance is a good thing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Stressful to Terrifying!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Specialist-Direct Sales in Chicago, IL
    Former Employee - Field Specialist-Direct Sales in Chicago, IL

    I worked at Comcast full-time (more than 3 years)

    Pros

    Fantastic benefits, IF you can find time to learn about them AND actually use them!

    Cons

    It is constant negative incentives which you find out about when they hit you like a freight train! The company is a huge "mom-pop" shop. Few actually know their jobs and if you attempt to genuinely help a customer, you have to spend hours, if not days getting a resolution while enduring an uphill struggle with management. They constantly figure out how NOT to pay you and if you do earn a bonus, it's up to you to track it or you won't get it! The hours for Direct Sales are unrealistic with majority of your customers home 4-9 PM while the company wants you out at 11am when no one but unemployed folks or very elderly are home.

    Advice to ManagementAdvice

    Figure out that people want to be treated like you value them as human beings and assets to your company! Stop treating everyone like they are a suspect and come up with positive incentives. Also, utilize more webinars and conference calls vs in person meetings to maximize resources. Stop threatening people's jobs on a daily basis. Lastly, find away to make 2-3 day installs from time order is placed a daily reality and not just to meet quota at end of the month so pay checks can be more consistent. Stop holding people hostage in a given dept and allow people to move after 6 months into a new position. Most of all stop making customers beg for the very promises on your website when things go wrong and just do them!

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Worst Company Ever

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Benefits and Pay are good

    Cons

    The way your treated and brought down everyday

  11. 3 people found this helpful  

    Worst Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    None what so ever at all

    Cons

    How can you work for a company that treats its customers so badly

    Advice to ManagementAdvice

    Please quit

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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