Comcast Reviews

Updated April 24, 2015
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3.2
2,691 Reviews
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,348 Ratings

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)

Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Pros and Cons

Employee Reviews

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  1. Senior Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    Get opportunity to work on advanced technologies

    Cons

    Too much pressure and tight deadline

  2. I loved working there when I was there, great experience for me

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Former Employee - TELESALES Representative in Alpharetta, GA
    Former Employee - TELESALES Representative in Alpharetta, GA

    I worked at Comcast

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The training that was given to help you succeed in your position, was an excellent motivational, engaging process.

    Cons

    It's a little difficult encouraging customers to upgrade their services at times which is difficult to get sales.

  3. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, great people, continuous trainings

    Cons

    no cons to speak of at this time.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    NASR Technician II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NASR Technician II in Littleton, CO
    Former Employee - NASR Technician II in Littleton, CO

    I worked at Comcast full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great schedule availability, full benefits, and bonus structure.

    Cons

    Micro-managed to DEATH! Hypocritical management who runs the department like nazis and treat Tech's in a very condescending manner.

    Advice to Management

    Follow the leads of other department managers in the same QC2 building. Why does NASR have a strict dress code but the people in the department 20 feet away are free to wear whatever they want? Micro-manage only when the employee's performance (or lack there-of) justifies it.

  6. Stagnant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications Technician IV
    Current Employee - Communications Technician IV

    I have been working at Comcast full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Matched 401k up to 6%, company vehicle, paid vacation and flex time (1-5 years- 2 weeks/
    5 years-3 weeks/ 10 years-4 weeks), benefits are pretty good, quarterly bonus (up to $600), free internet,TV, discounted voice, work 4 days/3 days off.

    Cons

    Lack of training and career development for employees. Senior leadership cares more about productivity (installs, trouble calls) and no real time to focus on an employee's career path. You become stagnant after about 5 years in the same position. Morale is low and negativity is in the atmosphere most of the time.

    Advice to Management

    Focus on keeping your employees happy and it will trickle down to your customers. With that, customer service is at an all time low. It is evil, cancerous and it's like a game of "Hot Potato." Out sourcing call centers is part of the problem. Representatives are so out of tune and incompetent to serve the needs/demands of busy customers. Senior management needs to restore faith and motivate employees to better serve it's customers. "The customer is always right." Give them what the want/need and they will be happy. "Happy wife=Happy life!"

  7. CSI Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Contractor in South Florida, FL
    Former Contractor - Contractor in South Florida, FL

    I worked at Comcast as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefit package, friendly co-workers, pays for continued education, amazing incentives for instance a trip to Universal studios for outstanding performance, fair base pay plus commission.

    Cons

    Faulty equipment, irate customers, incompetent and unrelable management.

  8. Direct Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Xfinity Sales Representative in Jacksonville, FL
    Current Employee - Xfinity Sales Representative in Jacksonville, FL

    I have been working at Comcast full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Job is not for everyone. Selling Comcast services door to door. The right person can possibly make a good income. Working with nice folks. Only need a high school diploma. Company gives you a gas allowance. If you like working alone and have thick skin, great job. Discounts on your Comcast services.

    Cons

    Knocking on doors rain or shine. Wear & tear on your personal vehicle, some territory is miles 50 miles away from home. Company customer support is notorious bad and hurts sales. You need to baby sit your installs to make sure they happen or you don't get paid on them until they do, which can mean the difference between a great commission or a good commission. High turnover of sales reps so they are always hiring new people.

    Advice to Management

    Customer support still is in the toilet. This really needs to be the focus of making Comcast a better company.

  9. Direct Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Mickleton, NJ
    Former Employee - Direct Sales Representative in Mickleton, NJ

    I worked at Comcast (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Worked with some good people

    Cons

    To many to list. Not worth the time.

    Advice to Management

    Listen

  10. Helpful (1)

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Recommends
    Recommends

    Pros

    Great benefits /fun environment/ love management.

    Cons

    Can be busy at times, waiting period for starting and getting benefits!

    Advice to Management

    Advice is to pick a different company to do background checks, mine took over 3 weeks and caused me to miss a current opportunity. I had to wait over 90 days for your next class!

  11. Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Comcast full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fortune 50 support, benefits, and compensation. Market leading innovation, products and services. High employment and market stability.

    Cons

    Traditional top-down leadership hierarchy. Continual managerial and process changes that are more disruptive to production and customer sevice than positive and lasting.

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