Comcast

  www.comcast.com
  www.comcast.com

Comcast Reviews

Updated December 17, 2014
Updated December 17, 2014
2,327 Reviews
3.1
2,327 Reviews
Rating Trends

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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,191 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time

    Pros

    Great company with a lot of opportunities

    Cons

    Not at this time as I do not have any feedback.

  2.  

    Great job. Lots of room for your strengths to how.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IP Tech Support Representative in Ann Arbor, MI
    Former Employee - IP Tech Support Representative in Ann Arbor, MI

    I worked at Comcast (more than 5 years)

    Pros

    Great local management team. Really enjoy working here.

    Cons

    Long work days and high stress

    Advice to ManagementAdvice

    You need to find ways to relieve your stress.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    C+

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive - Billing in Tinley Park, IL
    Former Employee - Customer Account Executive - Billing in Tinley Park, IL

    I worked at Comcast

    Pros

    Company offers free cable, Internet and phone services. Have implemented a Career Advance Path, ways to help Representatives to move up the ladder in the call center. Benefits are comparable to the pay. Had weekly incentives where employees could win FREE STUFF.

    Cons

    Rate of pay as a Customer Account Executive wasn't enough. Challenges of working there were dealing with the customers who consistently complained about their bills. 98% of the call volume dealt with disgruntled customers concerns about the service they were receiving and paying way too much for the service. The training program needs to be revamped and extended. Can be a stressful environment.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    I worked for Comcast 15+ years within at a Region level and at a Division level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time (more than 10 years)

    Pros

    The more local a person can stay at Comcast, for instance the Region level, the better off employees are treated and respected. Compensation is fair as are benefits; however, "the bucket" for annual merit increases is minimal, usually 2%. Many new hires make more money than tenured employees because employees receive only minimal increases once on board. Financially Comcast is rocks, but the rewards are not well shared especially with Comcast now owning NBC Universal (minimal revenue generating). NBCU is getting much attention of Comcast Corp. and much of the dollars generated by Cable for capital improvements, increased staffing and pay (especially talent).

    Cons

    The biggest con is leaders at the Division level, Vice Presidents and above. Unreal demands, very little respect of their teams; many in it just for themselves.

    Advice to ManagementAdvice

    Be as loyal to your teams, especially to Supervisors and mid-level Management, as they are loyal to you and the company. Check in with reality now and then. Don't kid yourself, you don't know all that much when it comes to leadership. Trust those who work for you and get your butt in the field to see how difficult it can be for employees, it's a real eye opener.

    Neutral Outlook
    Approves of CEO
  6.  

    Telesales is a good way young people can start their careers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TELESALES Representative in Alpharetta, GA
    Former Employee - TELESALES Representative in Alpharetta, GA

    I worked at Comcast

    Pros

    The pay was decent considering if you are a person without much responsibilities in life.

    Cons

    Company image may hurt the commission of sales people. It is difficult to meet goals when the customers you are offering products do not see the value of their existing ones.

    Advice to ManagementAdvice

    Improve customer service. Improve company image

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great experience throughout while the positions lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Comcast full-time (more than 5 years)

    Pros

    Great benefits, good family atmosphere, challenging work

    Cons

    never-ending reorganizations and job eliminations. There were re-org's every year!

    Advice to ManagementAdvice

    Give some stability to employees

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager in Stone Mountain, GA
    Current Employee - Service Manager in Stone Mountain, GA

    I have been working at Comcast

    Pros

    Good opportunity for advancement internally

    Cons

    Work life balance is off

    Advice to ManagementAdvice

    Treat people like people

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    It had been good until i had a concern. And they weren't understanding at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Comm Tech III in Peachtree City, GA
    Former Employee - Comm Tech III in Peachtree City, GA

    I worked at Comcast full-time (more than 10 years)

    Pros

    Working by myself and meeting people

    Cons

    The supervisor caused lots of stress daily

    Advice to ManagementAdvice

    You should get to know your employee and respect family

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Business Development Sales: Great Training, but terrible managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive in Sunrise, FL
    Former Employee - Business Account Executive in Sunrise, FL

    I worked at Comcast

    Pros

    Great Training in Philadelphia (No real training after Philadelphia) , Good Benefits. Salary base is descent, commission structure not real and made up of weird matrix.
    Salary base is 40K at interview they say sale commission average is another 60K (Big Lie).... Total average comp is $60K per year. Most newbies 80% are invited to leave on or before 4th month. 90% gone by 6th months and 95% gone by year end. Every month 10 new reps start to replace the outgoing 9.5 reps.
    Learn from their training, push sales and head hunters will be calling you for real 100K+ jobs almost daily after you've been there a year.
    They will hire practically anyone with a pulse, able to talk and that can pass a urine test. They don't mind the expense training100 to get 1 that is a right fit......
    If you have a good career now, Don't leave it to work here. Imagine trying to get a good position after having worked for only 4 to 6 months or less than a year before you start applying again at other places. Your Done and untouchable.

    Cons

    Commissions paid out after 4 months. All good leads and territories fed to older reps. Older Reps know how to work system and lock up leads from Sales Force before prospect is ever approached.
    Sales mostly require construction build out. sales are cancelled after 3 months no install. Older Reps have access to see cancelled orders for construction and then they lock them up. It's pretty cut throat.
    Turnover is extraordinary. Churn and burn the new reps is the policy. Managers get canned faster than new sales reps. I had 4 managers in 1 year. All ex sales people that know nothing about managing.
    As a manager if you are not inputting the numbers for your micro management of your sales people. you are in 3 hour meetings twice a day responding to why your reports are an hour over due. Also explain the metrics that make no sense. Pie in the Sky forecasting where you bid on how much better you can do than the other managers. Setting impossible expectations yourself and others...
    MICRO MANAGEMENT and 2 conference (PEP) calls per day to shame publicly the people that didn't make their daily quota. Most people lie just to appease the manager and to avoid the public shame (beat Down) if you were off the numbers.
    Many managers push better deals to favored older reps as gimme's.
    Your sales completely depend on construction. Selling is easy, getting an install is impossible.

    Advice to ManagementAdvice

    There is only one real manager in Sunrise who is always on the edge of losing his position. All the rest are number pushers kissing up to the director like little puppies begging for affection and approval.
    I like the company. But, Sunrise Fl. office is churn and burn on sales people. Walk Away.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Very fast paced, great co-workers, great benefits as a Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Agent, Tier I, Business Services
    Former Employee - Care Agent, Tier I, Business Services

    I worked at Comcast full-time (more than an year)

    Pros

    Peers, Seniors and Supervisors always willing to help, great benefit package

    Cons

    Comcast is shifting from a support model to a sales model, increasing the metric for sales quarterly; using vacation time can destroy monthly metrics.

    Advice to ManagementAdvice

    The Company's reputation for service might improve if Management (Corporate) would consider easing their metrics for FCR (Only use "Same call type" rather than "did the customer call back?") and AHT (11 minutes is seldom enough time to resolve the customer's issues).

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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