Comcast Reviews

Updated September 19, 2014
Updated September 19, 2014
2,095 Reviews
3.1
2,095 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,064 Ratings

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet) (in 140 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate (in 318 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 130 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Low pay, overworked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor  in  Jacksonville, FL
    Former Employee - Call Center Supervisor in Jacksonville, FL

    I worked at Comcast full-time for more than 5 years

    Pros

    Health Benefits, major cable discount, additional savings/ perk partnerships, quarterly bonuses, commission for CSR's.

    Cons

    Customers are upset per repeat poor experience. Field ops isues and Outsourcing! Creates stress on CSR's which leads to unnecessary escalations to supvs. Overworked supvs. Pulling 11 hour days on salary! 3 hours daily in an escalation queue. High burnout rate! Most every employee on meds for anxiety and stress. Keep looking elsewhere for employment. Last resort only.

    Advice to ManagementAdvice

    Pay your CSR's and supvs more! Stop abusing your leaders and lighten their workload with leads or better process. Stop expecting smiles from supvs after you replace one task/duty for another!? You should expect push back from supvs instead of oppressing them. Fix the field ops issues and get back to true repair calls instead one giant complaint dept.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Interesting

    Former Employee - Retention Specialist  in  Jackson, MS
    Former Employee - Retention Specialist in Jackson, MS

    I worked at Comcast full-time

    Pros

    Easy Money, Bonuses Weekly,Great PTO

    Cons

    Pettiness,Lack of Leadership From Upper Management

    Advice to ManagementAdvice

    Stop hiring kids that are not use to pay checks over 800.00 bi weekly

  3. 2 people found this helpful  

    overworked and under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CAE: Sales/Retention  in  Lebanon, PA
    Former Employee - CAE: Sales/Retention in Lebanon, PA

    I worked at Comcast full-time for more than 5 years

    Pros

    health insurance , 401k, Great employees, time off and vacations, Life insurance

    Cons

    ever decreasing salary + commissions, Stressful , no job security, heath issues... If you like to be yelled at the whole time you work this is the job for you.

    Advice to ManagementAdvice

    Get rid of commissions and make job straight salary w/ profit sharing options.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Assistant  in  Trevose, PA
    Former Employee - Marketing Assistant in Trevose, PA

    I worked at Comcast as a contractor for more than a year

    Pros

    The people were very nice, no need for much overtime, exciting to see new products, learned a lot and met great people

    Cons

    No room for growth, projects could have been more interesting, compensation was not high enough for the amount of work they expect

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    It was great in the old days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive  in  Southfield, MI
    Former Employee - Business Account Executive in Southfield, MI

    I worked at Comcast full-time for more than 5 years

    Pros

    I started working at Comcast in B2B Sales in 2005 and it was great. Made great money and had a lot of fun. Not so much anymore.

    Cons

    Too big and everyone is a number. Constantly change compensation plan so you make less money.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    The company is going places but loosing good people along the way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time for more than 10 years

    Pros

    The benefits are the only Pro's. You receive ample time off, a company vehicle or gas reimbursment, a 3.5% 401k match and basically free cable and internet. You receive training.....but its the kind of training that is only good in this industry.

    Cons

    You generally have to work overtime. Mandatory at times. Department issues go unresolved because all of management can't afford to have anything go wrong on their watch to mess up their promotion opportunities. A good place to work if you don't mind the get to work and don't complain atmosphere. Benefit cost increase ever year and the raises stay in the same range so you actually lose money annually.

    Advice to ManagementAdvice

    It seems the bigger the company gets the less they care about the workers!

    Neutral Outlook
    Approves of CEO
  8.  

    it is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive II  in  Houston, TX
    Former Employee - Customer Account Executive II in Houston, TX

    I worked at Comcast full-time for more than 5 years

    Pros

    Vacation time and Benefits, Decent Pay

    Cons

    forced to give poor customer service due to lack of options to utilize to help customers, treating people like numbers and dollar signs instead of people.

    Advice to ManagementAdvice

    Give employees the tools to actually help people

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Good solid company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative  in  Atlanta, GA
    Current Employee - Direct Sales Representative in Atlanta, GA

    I have been working at Comcast full-time for more than 3 years

    Pros

    Very flexible most of the time which offers a work-life balance. The culture is very laid-back. Get benefits and incentatives!

    Cons

    Base could be more, charge backs are the worst (reps are held accountable for 120 days on each account they sell). Weather: Extreme heat and cold
    Work Saturdays

    Advice to ManagementAdvice

    More structured job advancement opportunities.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Good pay, terrible supervision,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Specialist  in  Sterling Heights, MI
    Current Employee - Retention Specialist in Sterling Heights, MI

    I have been working at Comcast full-time for more than a year

    Pros

    Pay is great, plenty of off days. Work isn't hard and help from teammates is always near if needed.

    Cons

    Micro managing, hard to get approved for any time off. No clear explanation for the commission scale. Management is not help at all. Work life balance is not important.

    Advice to ManagementAdvice

    Be more present, learn the system and stop micro managing.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Sorry Local Leadership!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Operation Supervisor  in  Atlanta, GA
    Former Employee - Technical Operation Supervisor in Atlanta, GA

    I worked at Comcast full-time for more than 10 years

    Pros

    Comcast is a great Company with great objectives, their goals are good and the company direction is good.

    Cons

    The direction, company goals, company objectives from Philadelphia gets lost in the local markets, the individuals in leadership are put in place based on the kiss up factor and not based on qualifications factors. I have experienced discrimination of employees, customers as well as unethical actions taken by management.

    Advice to ManagementAdvice

    Philadelphia should take more interest in company surveys, and take into consideration that the baseline employees are the true voice of the company!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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