Comcast

  www.comcast.com
  www.comcast.com

Comcast Reviews

Updated November 22, 2014
Updated November 22, 2014
2,256 Reviews
3.1
2,256 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,151 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 164 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 348 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 151 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 45 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    customer account executive technical support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive Technical Support in Lynnwood, WA
    Former Employee - Customer Account Executive Technical Support in Lynnwood, WA

    I worked at Comcast full-time (more than 3 years)

    Pros

    benefits, professional environment more or less, big corporation so everyone has to follow the rules including managers above you.

    Cons

    isolating job, not much face to face interaction with coworkers, very stressful over the long run, though to move out of a call center once you are there. not a rewarding job in any way.

    Advice to ManagementAdvice

    better compensate the employees that take care of the customers that fund your paycheck.

    Recommends
    Disapproves of CEO
  2. 1 person found this helpful  

    Laid back workplace with below average compensation package.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier II Technical Support in Seattle, WA
    Current Employee - Tier II Technical Support in Seattle, WA

    I have been working at Comcast full-time (more than 5 years)

    Pros

    Great environment, depending on which state and department you work at, free cable and internet, and discounted phone service, and also on equipment(DVRs, STBs, Modems, etc).

    Cons

    No sense of direction where it comes to the one Comcast model, division wise and nationally. Too much outsourcing, advancement can be slow or very fast(if you know the right people at times). Salaries aren't that great but it could be worse.

    Advice to ManagementAdvice

    One COMCAST means "One COMCAST" and outsourcing never saves money in the long run if customers are paying the price for it.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Never felt more like a cog

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CAE Repair in Everett, WA
    Former Employee - CAE Repair in Everett, WA

    I worked at Comcast full-time (less than an year)

    Pros

    Free cable and internet. Doesn't feel like you're working for an evil company but you do feel like a tiny little cog in a giant mega machine. Also full benefits - health, time off, insurance. You make decent money in decent conditions. So if you're desperate it's a good enough job until you can find something better.

    Cons

    Well you're working in a call center for one of the most hated companies in the country. People call in and don't think of you as a person, you're a disembodied voice in their ear and you are now responsible for their problem. Your supervisor may have your back but in the grand scheme they don't have any pull in a mega corporation. If you ever have any issue hr has the final say and to them you're just a number. The biggest issue working for this company is they don't know how to handle how large they are. And unless you want to continue you on as a supervisor job growth isn't much of an option. Oh and sell sell sell is a big mentality. People are calling you because what you originally sold them isn't work and they want you to sell to people on top of that. It can be a very frustrating environment and not everyone has the mentality to handle working in a call center, let alone a call center for Comcast.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Comcast Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in San Francisco, CA
    Current Employee - Technician in San Francisco, CA

    I have been working at Comcast full-time (more than 3 years)

    Pros

    The money starting out is ok and you max out around 30 dollars an hour. The benefits are decent.

    Cons

    It now takes 6 months to a year to move up each level to get more money as oppose to the 1-6 months it use to take to move up each level. The metrics you have to meet to move up have become very high as well plus your supervisor has to like you enough to feel you are ready to move up. They are still in the business of rushing their technicians to make time frames and have high production with "good" quality which leads to a lot of skipped breaks and sometimes even a half lunch if we get one at all. If you do work there, gain the favor of the boss and just mimic what they do if they were a technician even if it is not with the best interest of the customer. Its about finishing out jobs quickly here, not so much customer satisfaction.You don't have days off as well since if someone calls in on you for whatever reason, even if not cable related, you get a bad mark on your metrics therefore making it harder for you to move up. They claim they do not count it against you, if it is not workmanship, but they do. This makes it harder for you to make your metrics and in turn harder to get paid more. When you reach your higher amount of money as a technician you have to befriend management to keep your job long enough to get fired before retirement which I have seen them do to older technicians. Tech's are just numbers to them, literally. We have technician numbers with metrics beside them. The technicians that I have heard of that did that were actually good were let go for whatever reason they may have seen fit. Good tech's, good people. Just not up to the speed of what the company wanted. If you look up Comcast under Forbes, they are the worst known for customer satisfaction in 2014 and being a tech there, I can see why unfortunately. Everyone in the middle are less stressed, but underpaid for the work they do so if they are ok with the smaller pay then it is a little more stressful than the worst or the best technicians. Management looks at the poor customer satisfaction and lack of quality work done on the first visit as "job security". Not really customer driven at all unless a customer complains, especially on You Tube. I only stay here because the money is good enough, but the customer loyalty and the opportunity for growth for good tech's are lacking. This is a high stress job when you are doing really good and when you are doing bad. Beware as they will create reasons to write you up or even set you up, at least in the Concord shop from what have heard from some of my friends that work there.

    Advice to ManagementAdvice

    Treat your technicians better and take better care of the customers by allowing more than half an hour for a technician to fix the problem. Value your technicians that are doing good as that is a rare thing to have someone that customer driven especially with the long hours at the job already. Stop trying to cut corners and lead by scare tactics. The only ones who truly suffer are the customers. Stop caring so much about the bottom line when it comes to money and the customer having a lack of choice to change and aim towards making it so that the customer would not change if there was fiber all the way to their home with someone else. You make a lot of money because people have little choice, not because people enjoy the customer service or even the product. Technicians tell you this all the time, but you choose not to listen because your pockets are lined. The technicians you have moved up in the company use to do terrible work out in the field and have even talked down to customers. I have seen and heard about this first hand. Truly is sad that a company moves up the technicians that do not do good by the customer, but then again that would explain the low customer ratings Comcast continues to have. Plus build a better network and stop trying to cut corners with old servers and old network equipment and old 500 cables on the network. Also, if you have a manager of technicians that has been there since cable began, please move him to a non-functional position and not to an authoritative one over the technicians. Yes, he may have good leadership qualities to you or be your golfing buddy, but he is not any use to technicians and in turn the customers. In other words, clean the fridge out especially if he is on the lower third of managers. Come on now, common sense should be more common in this kind of field. My next advice would be to take this advice seriously as all this shoddy work and bad expectations with little care to the customer will catch up with the company when competition moves in. PG and E is a perfect example. Now look at the competition they are getting with solar and some of the cases being brought up against them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Disliked by the public but a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comm Tech III in Downingtown, PA
    Current Employee - Comm Tech III in Downingtown, PA

    I have been working at Comcast full-time (more than an year)

    Pros

    Excellent benefits, including very good health benefits and reduced cost of services, nearly free.

    Cons

    They sell you on personal growth when you start, but it seems as though it is harder to climb then they portray, although there is a lot of competition to get to higher positions.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Why this company is not on Business Insider's List of Top 100 Places to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager Marketing Operations in Philadelphia, PA
    Current Employee - Senior Manager Marketing Operations in Philadelphia, PA

    I have been working at Comcast full-time (less than an year)

    Pros

    Cable for $20 a month, Beautiful new office space, Nice people, Many departments and interesting career choices that can be made once you've been hired.

    Cons

    Low salaries, Too many consultants, Finance runs everything, Non-creative jobs, Bad Customer service reflects negatively on employees as well. It's hard to find VP's that you can actually look up to.

    Advice to ManagementAdvice

    What's the point, they're so rich and powerful and so benefitted by the status quo they've got no incentive to change or, be better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Former employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Comcast

    Pros

    Great benefits oppurunity to grow.

    Cons

    Get out what you put in hard work ethic pays off.

    Advice to ManagementAdvice

    Keep up the work

    Approves of CEO
  9.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Salary can be good plus bonuses

    Cons

    Upper management turns the other way and let se employees cheat the system to get good monthly results

    Advice to ManagementAdvice

    Be fair to those that don't cheat

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Sales Representative

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Commission is uncapped. The potential of how much you earn is totally up to you.

    Cons

    If customer cancelled the service you offered within 2weeks, you loose that commission.

    Advice to ManagementAdvice

    Get qualified educated people to manage . Not employees that are there over an extended period of time.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Decent.. But lacking

    Current Employee - Intern
    Current Employee - Intern

    I have been working at Comcast as an intern

    Pros

    Potential to grow and work life balance is great.

    Cons

    There is a lot of talk of being efficient and making changes, but its hard to see anything happen when everything takes an extremely long time. People in higher level positions are older and its difficult to make them understand change takes time but is worth it.

    Advice to ManagementAdvice

    Grow your youth and give them challenging projects.

    Recommends
    Neutral Outlook
    Approves of CEO

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