Comcast

www.comcast.com
Employer Engaged

Employee Reviews

Sort: Popular Rating Date
  1.  

    A company not good to work for if you have a child with special needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive in Horsham, PA
    Former Employee - Customer Account Executive in Horsham, PA

    I worked at Comcast

    Pros

    benefits, team environment, ability to earn bonuses and incentives, diversity and culture

    Cons

    time-off policies, work life balance, not supportive of family issues, lack of communication and nobody willing to take ownership

    Advice to ManagementAdvice

    Have better communication between departments and take ownership. Provide better training and more support to agents on the floor. Also, do right by the customer and provide them with the service they truly deserve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Must Be Good With People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales - Winback in Pittsburgh, PA
    Former Employee - Direct Sales - Winback in Pittsburgh, PA

    I worked at Comcast full-time (less than a year)

    Pros

    Comcast has a great benefits package for its Outside Sales/Win-Back employees. Work is in the late afternoon and evenings and it is outdoors, so when the weather is good you will get your exercise in. Good for someone who can be self-motivated and work alone

    Cons

    Company ran out of marketing paraphernalia, and they kept sending me to territories without solicitation permits from the magistrate. "Tough-sledding" sort of job.

    Doesn't Recommend
  3. 1 person found this helpful  

    Endless Interviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Enterprise Account Executive in Seattle, WA
    Former Employee - Enterprise Account Executive in Seattle, WA

    I worked at Comcast

    Pros

    Benefits are great. Decent Pay

    Cons

    Micro Mgmt, Lies lies and more lies

    Advice to ManagementAdvice

    Get a clue and treat people like they are human

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    employee matrix is not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comtech IV
    Current Employee - Comtech IV

    I have been working at Comcast full-time (more than 5 years)

    Pros

    great benefits, ok training, most of the supervisors are great.

    Cons

    With the new matrixes, a customer facing employee (technician) has almost no control of the day. You are responsible for everything cable related to be working right and you have an hour to fix everything in the house. If the remote control breaks in the next 30 days it's your fault, if the cable box that you just got from the warehouse today is bad, it's your fault. If you do not make your next time frame it's your fault. Every year that you make your goals for bonuses, they raise the bar the next year. It's the only company that I've worked for that constantly raises the bar until you can't make it, then looks at the employees and blames them.

    Advice to ManagementAdvice

    Pay could be way better, you want more alarm certified techs but do not want to pay extra for the added responsibility. The new structure for evaluations is horrible, only less than 10% of techs make proficient.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Comcast: Short, Sweet, and Honest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE
    Current Employee - CAE

    I have been working at Comcast full-time (more than 3 years)

    Pros

    The benefits are the best that Comcast has to offer. Working here you get the joys of having tuition reimbursement, great health insurance plans, and very low rates for their cable packages.

    Cons

    No one is on the same page. Each department in Comcast seems to working against each other. Also its all about money now, customers are not #1.
    Can be stressful for people who are not use to working in a fast paced environment.

    Advice to ManagementAdvice

    None

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Good Company, High Stress, Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CAE in Saint Paul, MN
    Former Employee - CAE in Saint Paul, MN

    I worked at Comcast full-time (more than 3 years)

    Pros

    Bonuses, reasonable health premiums, very nice coworkers, free parking

    Cons

    High stress in dealing with public and being able to meet your quotas.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Direct Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Sandy, UT
    Former Employee - Direct Sales Representative in Sandy, UT

    I worked at Comcast

    Pros

    Great pay and benefits. Excellent training.

    Cons

    Opportunities limited to those who are in favor with management. Many of the good, honest reps that want to do their job honestly and with integrity get passed over for opportunities.

    Advice to ManagementAdvice

    Actually work with your people and get to the core of issues rather than telling us to just "go figure it out".

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    ok job but not a good career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    company van not having to go into an office all the time discounted services

    Cons

    there is a lot of things that are out of your hands angry customers, alot of people treat you like trash because someone else was rude to them.

    No opinion of CEO
  10. 1 person found this helpful  

    Retention Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Sterling Heights, MI
    Former Employee - Retention Specialist in Sterling Heights, MI

    I worked at Comcast

    Pros

    Free tv, Internet and phone service

    Cons

    Not feeling valued as an employee

    Advice to ManagementAdvice

    If you want your employees to enjoy coming to work, treat them as if they are valued & not like they are disposable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Moderate Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at Comcast

    Pros

    The pay was really good especially the commission and the bonus incentives that go on if you work at the store location. Benefits are good for full-time but part-timers' benefits will hit hard. Health plans for part-timers ranges between $250-$300 per month, while full-time employees are in the $100s. Tuition Reimbursements are only for full-timers. You are vested in the company on the 91st day of employment; so unlike other companies you have to wait 3-5 years before being 100% vested. Free cable, internet, and phone service. You only have to pay for the equipment at 20% off. Every 3 months there is a company banquet to award the best employees in sales and the prizes and awards are pretty good. The elites get a trip to very lucrative destinations. Overall, you will be banking if you work hard.

    Cons

    There isn't a fixed training. I was pretty much thrown into the floor. The system is really really hard to learn at first, but you get the hang of it later. The system is like a late 90s system that really needs to be updated. Training was 90% sales, 5% hardcore sales, and 5% customer service. You got to have thick skin when you work here because customers will swear at you, throw equipment at you, and call you out in front of everybody. Look everybody hates Comcast, we all know it. If you work at the store, you will get the blame for whatever happened on the phone. Customer service over the phone are not the best, and you will take the heat for it. You must meet 75% average on all 4 areas: TV, Internet, Phone, and Home Security to not put on a PIP. You have to meet 50% of goals to be paid out. Home Securities are the hardest to sell because it's pretty much not the best. If you want Home Security, just go with ADT or Brinks. Comcast's Security is a joke. If we have a 3rd Party to run our Home Security, then probably...you should look elsewhere.

    Advice to ManagementAdvice

    Get rid of Home Security Sales goals. We all know it cannot compete with ADT, Brinks, or even AT&T.

    Recommends
    Negative Outlook
    Disapproves of CEO

Work at Comcast? Share Your Experiences

Comcast

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.