Comcast
3.1 of 5 1,889 reviews
www.comcast.com Philadelphia, PA 5000+ Employees

Comcast Reviews in Rockville, MD

Updated Jan 17, 2014
All Employees Current Employees Only

2.8 5 reviews

                             

100% Approve of the CEO

Comcast Chairman and CEO Brian L. Roberts

Brian L. Roberts

(2 ratings)

50% of employees recommend this company to a friend
5 Employee Reviews Back to all reviews
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    door to door sales

    Customer Service Representative (Current Employee)
    Rockville, MD

    Prosgreat benefits friendly environment

    Conslack of support from management

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Direct Sales Representative, Rockville, MD

    Sales Consultant (Former Employee)
    Rockville, MD

    ProsGood Benefit, free tv, phone & internet

    ConsComcast uses GPS to track employee's even on their off days.
    Tracking you while you are with a customer it really slavery. Work days are from Tuesday to Saturday. Management wants you to answer your work phones on your off day which is Monday and Sunday. They always fill your blackberry with emails an new incentives on your off days, just to make you work.
    Pay structure changes every six months. Paying for your sales only when install, with a two weeks pay for commission there's possibility your sales might not get install in time for commission pay, which means you work for free. The labour department needs to watch "Comcast Business Practice Towards Employee"

    Advice to Senior ManagementManagement should listen to their reps. Give the door-to-door reps better promotions. Stop sending reps to be at customers doors late at night looking for sales until 9:00pm. Remember that's why your employees are not acknowledging your $500.00 referral program. Start treating your sales rep as adult not kids. "Watch The Boss" and see how CEO's work on lower level to see what your sales reps go through out in the field to bring in those sales.

    No, I would not recommend this company to a friend

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    My experience at Comcast was a roller-coaster ride of joy and pain.

    Technical Support Representative (Former Employee)
    Rockville, MD

    ProsGreat Benefits and flexible hours

    ConsThe Outside technicians were incompetent

    Advice to Senior Managementtrain better outside techs

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    2 people found this helpful  

    GREAT BENEFITS, DESCENT PAY, GOOD SALES JOB

    Direct Sales Representative (Current Employee)
    Rockville, MD

    ProsThe best reason to work for Comcast isn't the glamour it's the AWESOME benefits.I'm talking free cable ( all channels full package), free HIGH SPEED internet, and some of the best medical and dental benefits out there! OH and did I mention STOCK options at a discounted rate! Being a DSR is a love/hate thing. DSR gets company paid blackberry and stipend for car expenses. Plus descent incentive like $500 gift cards and IPADS if you sell on BLITZ days. There's definitively money to be made if you sell and good recognition for it.

    ConsLIke I said its a love/hate thing. Working for comcast is just that working for Comcast. Most people have had bad experience with Comcast. If your a Winback Rep your sole purpose is to gain back customers who were once pissed off by Comcast. Lots of customer emotions involved and some problems are just out of your hand like bad connections when Techs do installs. The worst is missed installs and tech just doesn't care and there goes your money out the window. Salary is only 28,000 to start plus commission.

    Advice to Senior ManagementTake away Ramp up and just pay for everything. Let SFU reps work MDU on rainy days or bad weather days. More supervisors per reps to help deal with all the customer headaches.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Large company poor communications.

    Engineer (Current Employee)
    Rockville, MD

    ProsA relatively stable company. Comcast is making money. Provides benefits and free cable. Will probably keep making money even in a recession. Often has a monopoly in certain cable markets.

    ConsVery big company with poor communications. Customer service is poor. Benefits are getting more and more expensive. Little recognition of work performance. Expected to be available 7/24. Tends to rule by fear. No sharing of information between departments. No clear leadership. Micro managed by senior management. Tools to do work are not included in the project plans. Budgets are extremely complex and unrealistic. Poor morale, and a do not care attitude developing with some employees.

    Advice to Senior ManagementProvide proper communications between employees. No more useless meeting with no agenda, minutes or action points. DO NOT promote SME's, with no management skills, to senior management. Instead pay them properly.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Comcast reviews and ratings in Rockville, MD — including employee satisfaction and approval rating for Comcast CEO Brian L. Roberts. All 5 reviews posted anonymously by Comcast employees.