Comcast

  www.comcast.com
  www.comcast.com

Comcast Reviews in Sandy, UT

Updated October 30, 2014
Updated October 30, 2014
2,256 Reviews
3.1
2,256 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,151 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 164 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 348 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 151 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 45 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Residential Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Sandy, UT
    Former Employee - Sales Manager in Sandy, UT

    I worked at Comcast full-time (more than 8 years)

    Pros

    Great benefits and comparable pay for like positions in the industry, Medical, Dental etc was very good coverage and my portion was very inexpensive.

    Cons

    There was constant changes in almost all areas of the job, Pricing, offers and even the products changed a lot, with all the changes it made it very difficult to try and be competitive with other offers from other channels selling the products.

    Advice to ManagementAdvice

    Find a better way to track and manage the offers from all channels.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    It could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Sandy, UT
    Current Employee - Collections in Sandy, UT

    I have been working at Comcast full-time (more than an year)

    Pros

    Free services, great vacation benefits on day 90,4.5 match on 401k.

    Cons

    the call volume is low, a lot of outsourcing, they are delaying a new comission plan and the current one is broken.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Comcast Collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections CAE in Sandy, UT
    Current Employee - Collections CAE in Sandy, UT

    I have been working at Comcast full-time (more than an year)

    Pros

    Good pay Good benifit long lunch

    Cons

    Fractured leadership. performance standards for the enitre building seem to change every 2 months.

    Advice to ManagementAdvice

    keep some solid statistics that allow agents the ability to grow into them and be proud of what they are working towards

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    "Striving to change the customer experience."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Sandy, UT
    Current Employee - Account Executive in Sandy, UT

    I have been working at Comcast full-time (less than an year)

    Pros

    21 Days of Vacation A Year
    Discounted Services
    Department Incentives
    The Ability to Make Reasonable Adjustments To Customer Accounts Within Reason

    Cons

    Very clique oriented, it's not what you know but who you know.
    Angry customers.
    Inconsistent information from Sales department on customer pricing rates.
    Hard To Meet Metrics Only Have 4 minutes 30 seconds to resolve customers concerns.

    Advice to ManagementAdvice

    Hire people who have the ability & the drive to do a good job into upper management, instead of who your closely affiliated. Just because you know them and like them doesn't always make them the most deserving or the most qualified for the position.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Horrible place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collectios Agent in Sandy, UT
    Former Employee - Collectios Agent in Sandy, UT

    I worked at Comcast full-time (more than an year)

    Pros

    Cheap Internet, phone and cable service

    Cons

    Crappy payment. The top earners only get 0.5 % commission. That;s half of 1 percent commission to put up with all that abuse on the phone. They treat the employees and customers like dirt. They only care about the money.

    Advice to ManagementAdvice

    Stop being so money greedy. Nobody lasts in this company. The turnover is very high . Everybody hates their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not so great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sandy, UT
    Current Employee - Anonymous Employee in Sandy, UT

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Stable company that is holding its own.

    Cons

    Dont care about employees all the much and react to everything. They are now proactive.

    Advice to ManagementAdvice

    Not everything is about Tech's and Salesman. Your other employees help run the business and are always forgotten.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good most the time but then consistently was going down hill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Supervisor in Sandy, UT
    Former Employee - Technical Supervisor in Sandy, UT

    I worked at Comcast full-time (more than 10 years)

    Pros

    Good pay. Good Benefits.Company Vehicle.

    Cons

    Management micro manages. Management does not care about you as a person/employee, only about the numbers.

    Advice to ManagementAdvice

    Practice what you preach. They claim the employee and customer is #1 but they really care about the numbers, you can see it very clearly if your numbers go down.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Great place to Work. They give you the tools it's up to you to succeed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Sandy, UT
    Former Employee - Collections Representative in Sandy, UT

    I worked at Comcast full-time (less than an year)

    Pros

    You are given your own area that is large, and don't have to share your desk. In a stressful job it's nice to have a place you can feel a little more comfortable in.

    Cons

    The job is very specific, and you will come off as a cold person if you follow the scripts exactly. Comcast does not want you to make the customer happy, they just want you to get them to pay the bill. I think you could accomplish both.

  10.  

    Comcast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Sandy, UT
    Current Employee - Account Manager in Sandy, UT

    I have been working at Comcast full-time (more than an year)

    Pros

    You got free internet and cable. They pay was not bad for call center work. Somewhat laid back, didn't care if you wore jeans, etc..

    Cons

    Seems like the wrong people were managers. No real lounge area to have breaks. They were very strict on schedule adherence

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    The company values it's employees ans the management is awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit and Collections Representative I in Sandy, UT
    Former Employee - Credit and Collections Representative I in Sandy, UT

    I worked at Comcast full-time (more than an year)

    Pros

    Free and extremely discounted service. Great pay and job stability because the entertainment industry is not going out of business

    Cons

    As much as there are amazing reps working for Comcast. There are also some very non customer oriented ones as well. Most of these get squeeze out but some slip though and those are the ones that end up giving u those customers that are not the happiest.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO

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