Comcast

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Comcast Reviews in Seattle, WA

Updated May 14, 2014
All Employees Current Employees Only

3.3 13 reviews

100% Approve of the CEO

Comcast Chairman and CEO Brian L. Roberts

Brian L. Roberts

(4 ratings)

89% of employees recommend this company to a friend

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet)(in 139 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate(in 316 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service(in 128 reviews)

  • The nature of the business makes it hard for work-life balance to be created(in 38 reviews)

13 Employee Reviews Back to all reviews
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    • Culture & Values
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    Spectacular Time to Join Comcast

    Business Account Executive (Current Employee) Seattle, WA

    ProsA ton of perks, great pay, and if you work hard you have the opportunity to climb high!

    ConsToo much technology to do ones job. Its cool to have technology, but its a bit too much honestly.

    Advice to Senior ManagementWork Hard, Play Hard. Comcast sells itself so Work Smarter and Player Harder actually

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Business Account Executive - The Real Story and Life

    Business Account Executive (Current Employee) Seattle, WA

    ProsPros - Time off, Lots of Meetings, Company will spend money for free lunch.
    Company Culture you live and you learn.

    ConsCommunication is awful - (AC's or Account Coordinators are there to support, in NW it works against you. Your role is not to manage accounts that's why they are there except you find yourself 3 to 4 hours out of day trying to figure out why account is rejected and nobody knows why.
    Communication is terrible - Residential doesn't communicate with Business and visa versa - so a business owner who typically is a home owner with our services you would have no clue until you walked in door.
    Systems - 4 Systems to learn just to find out who has service and if it is possible to be serviced.
    Systems - The systems actually work against you, no streamlined process for submitting documentation.
    Systems- You are selling against your own system, if there is a company error it states in sales hand book company will not recourse the error "it is what it is".
    Selling - Lots of fun, you create freedom but only competition is your team: BSRS, DSRS, EAE's, BAE 2, BAE 3 and even BAE 1's you have no locked territory and after 14 days of selling if no communication the inside sales team can work your opportunities. Catch is you cannot work theirs.
    Communication again is terrible, you spend allot of time in account management and only 12 to 17% of the 5,000 + sales people are hitting goal. The company has a point structure, revenue structure and goal structure so if you sell a product but not the right product it can work against you financially.
    So ontop of the external competition, you have Comcast working against you as well. I would inquire about these statements when you do ride alongs, and interview with leadership.

    Advice to Senior ManagementCompensation, make sure it is clear pay more than 1% of the contract value - we sell 3 year contracts but are only compensated for 10% of the 1st year or 3% of the entire contract if we were to sell the appropriate product set. Otherwise it's 1%.
    Communication it is awful, across the country teams complain or debate construction, its not the construction its the flow. The process needs to be six sigma examined waste has to be in the 10's of millions just because of the flow and time waste.
    Sales force, use it to its full potential you pay for a product but limit its abilities. Reps should not be searching a territory for service today. If you were to simply upload a xml or csv file to sales force with all clients that are active, when they use 360 it would populate yes or no. Simple 1 hour of work depending on network speed would save company, reps, time which equates to money. Productivity is key, dump street sheets and all these other methods of discovery like wire's dog houses, that's none sense when you have the data sitting in a file on a computer. Again wasted time is wasted money!

    Comcast is a good company, but when the car dealerships in the NW have less turnover than a major corporation there might be an issue?

    No, I would not recommend this company to a friend

    • Culture & Values
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    3 people found this helpful  

    Tough environment but good benefits

    Direct Sales Supervisor (Current Employee) Seattle, WA

    ProsCompany just keeps growing. The employees there generally care about the customers they serve and want to do a good job. Benefits are competitive.

    ConsThey try to be so cost-conscious that they end up stepping on their efforts to provide a world-class customer experience. Sales compensation plans have lots of "gates" and trip wires designed to pay you less if you don't satisfy several requirements. Their entry into Home Security has been stressful to sales staff who have had other parts of their commissions made dependent on selling the security product.

    Advice to Senior ManagementBefore requiring subordinate employees to do something, ask yourself if you could do it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    I've worked for Comcast for 10 Years, it's stable and a decent job.

    Network Communications Tech V (Current Employee) Seattle, WA

    ProsReduced cable cost for employees. Company Vehicle to commute/work from. 401k 4.5% match, Roth, ESPP, Medical/Dental.

    ConsTrending to being just a number instead of a employee. One Comcast, one solution for any situation. No circumstantial issues are dealt with differently.

    Advice to Senior ManagementFront-line employees are the face of the company. Every part of the country is different and a blanket one Comcast policy isn't necessarily the right thing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    4 people found this helpful  

    Healthy and secure company with 'big company' issues.

    Sales (Current Employee) Seattle, WA

    ProsYou can make good money if you make the effort to considering that you don't really need any major qualifications for sales positions. Heavily discounted services. Benefits are generally good overall, but 401k and Medical options have been declining over the years (while the company has only been making better profits). Good job security.

    ConsIt seems that as people move up the food chain they quickly lose touch with front line realities. Mistakes are repeated quite often, from the VP's all the way down to the sales managers. Many situations exist that are in opposition to each other: Sales vs Marketing (marketing advertises the lowest price then sales wants you to sell without using price as the motivator), Customer Service vs Performance Evaluations (publicized company values/promises are in opposition to how employees are rated/reviewed on performance), Dishonesty is rarely punished (if you are a dishonest salesperson it's more likely to get you held up as an shining example due to your numbers rather than punished). Recent centralizing and standardization are harming quality of localized customer service and support, both internally and externally. Also stop cutting our medical plan and 401k options when the company consistently makes better profits every year. I still say it's a good place to work however as many of these issues are typical with many big companies.

    Advice to Senior ManagementSTOP outsourcing, it hurts you in the long run. Do some research on changes to see if they've been attempted before (in some cases we repeatedly try the same thing over again that flopped a few years earlier), ask and listen to your front line staff about the realities of how things actually work, not their management who doesn't do the actual job you are or are not implementing changes to.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    3 people found this helpful  

    Absolutely life changing employment

    Direct Sales Representative (Current Employee) Seattle, WA

    Pros$1000+ a week easily. Very cool people to work with. Leadership is awesome, and the ability to advance up in the company is great and doesn't take years to get into a high level. You are judged based on your performance, as well as how long you have been there. However your work ethic and performance will determine how much you make. You dont have to get people signed up in contracts all the time, and the installation process, as well as set up is very easy.

    Conshours can be a little long. As a DSR I dont get free cable (however I am able to claim it back on taxes).

    Advice to Senior ManagementGet together with your team at lease once a week and get their opinions as far as promotion ideas go. They are the ones in front of customers the most, and will tell you how the traffic is going. Also make sure you know your competition. Do not let a potential customer walk away because of something a competitor might offer. You should know what they offer, and why your service is better. Make sure you support your own product. Don't work for Comcast if all you will do is bash them, or not own any of the products.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Pays well but it is a difficult job.

    Sales Representative (Current Employee) Seattle, WA

    ProsCheap cable, good amount of time off and benefits, they pay their best sales people well. Best for self starters. Lax corporate culture. Meeting new and interesting strangers on a daily basis. Being outside.

    ConsLong hours, confusing commission structure, deadlines every two weeks, customer backlash from others, confusing deals, working outside, tough if you suck, working evenings, driving, and repetitive tasks.

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    • No Opinion of CEO

    1 person found this helpful  

    ok

    CCT4 (Current Employee) Seattle, WA

    Prosfree cable, well used to be

    Conshourly compared to other comparable jobs

    Advice to Senior Managementtake care of your employers, we will look out for you. dont blame the economy for cutting our 401k while in that same year producing 5.1% increase on capital

    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    great place to work

    Anonymous Employee (Current Employee) Seattle, WA

    Prosgreat benefits, alot of changes, not for the better in the last few years

    Conspays alot lower than others in same field at different companies, pay scales low, should pay on performance, not time

    Advice to Senior Managementpay on performance

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    Comcast a good place to start your career and get training

    CT 6 (Former Employee) Seattle, WA

    ProsComcast is a good entry into the Video and telecomunications industry. Good on the job training and development of their employees.

    ConsLots of overtime even when you would rather not. Jobs are given without the proper tools or parts to complete. Engineering projects need to be more thought out and launched better. Services are sent to customers that are not ready or have had major problems to begin with.

    There is no accountability to the design of the system or the maintenance of the system. Techs take down services in the middle of the day without thinking about customers.

    Advice to Senior ManagementThere needs to be more room for employee compensation. Experienced techs and employees are leaving for other companys with better pay and better managment.

    Yes, I would recommend this company to a friend

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