Comcast Reviews in Seattle, WA

Updated August 27, 2014
Updated August 27, 2014
2,088 Reviews
3.1
2,088 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,059 Ratings

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet) (in 140 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate (in 318 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 130 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 39 reviews)

More Highlights

16 Employee Reviews Back to all reviews

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  1.  

    Great Company

    Current Employee - Direct Sales Representative  in  Seattle, WA
    Current Employee - Direct Sales Representative in Seattle, WA

    I have been working at Comcast full-time for more than a year

    Pros

    Looking for a solid career with benefits Comcast has it all. On top of that, plenty of perks and bonuses.

    Cons

    Company needs to put more effort into customer service.

    Advice to ManagementAdvice

    Focus on utilizing each employees skills to its fullest.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    CommOps 3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Comcast full-time for more than 10 years

    Pros

    Almost free cable, internet, phone is a nice perk.

    Cons

    Whole departments have been laid off without much notice. Company is horrible at customer service. Sales reps are commission driven and some use shady tactics and even lie to get a sale. Technicians are constantly whining if they have to drive 10 miles between jobs, further frustrating our customers who just want there appointments met. Billions are being spent on acquisitions due to the companies success, no cost of living raise in over 9 years. We are told we should be thankful for our yearly raises. Some areas have weak leaders that cave to the loudest whiners requests.

    Advice to ManagementAdvice

    Get better metrics to figure out who is working hard and reward them appropriately.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Be ready! Ask the right questions!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Account Executive  in  Seattle, WA
    Former Employee - Enterprise Account Executive in Seattle, WA

    I worked at Comcast full-time for more than a year

    Pros

    Excellent medical benefits, courtesy services, 401k plan with immediate 100% vesting and matching, uncapped commissions, nice salary, promotion possibilities throughout huge company

    Cons

    Be ready to be "owned" by the company. The companies sales process is so extremely dysfunctional that it takes hours and hours out of your day instead of selling. This truly creates a 60-70 hour work week. On top of that, the front end sales numbers (I.e., prospecting and cold calling) is enormous (25 initial appointments per month with clients you have never met with before). This is Enterprise also, so the MAJORITY of people you contact would not have a need for Enterprise-level products. Management is high pressure and in my experience uses bullying tactics and fear mongering in order for people to work harder.

    The reality is in the numbers. When I was there (18 month tenure), there was only around 4-5 out of 27 reps that were at quota (!!!). That is a terribly low number of reps making quota, considering that the sales force is comprised of very smart people, most of whom has 10++ years of sales experience. Simply not acceptable.

    Comcast is so huge that they lost their eyes completely on customer service. They create issues with their horrific\bizarre\dysfunctional sales process and stick their customers in the middle of it. Guess who gets the calls? The EAE gets to come along and clean up the mess and try and justify why their company can't seem to get anything straight. This ends up creating more issues for the reps, more time, and more difficulty trying to attain the high sales metrics.

    Advice to ManagementAdvice

    I would tell management that they need to fix the sales process and get rid of the bullying, but in my experience that is what the culture was all about (no reality to work\life balance, regardless of what you hear in interviews). Happily no longer employed by this company regardless of the salary, perks and benefits.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Business Account Executive - The Real Story and Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive  in  Seattle, WA
    Current Employee - Business Account Executive in Seattle, WA

    I have been working at Comcast full-time for less than a year

    Pros

    Pros - Time off, Lots of Meetings, Company will spend money for free lunch.
    Company Culture you live and you learn.

    Cons

    Communication is awful - (AC's or Account Coordinators are there to support, in NW it works against you. Your role is not to manage accounts that's why they are there except you find yourself 3 to 4 hours out of day trying to figure out why account is rejected and nobody knows why.
    Communication is terrible - Residential doesn't communicate with Business and visa versa - so a business owner who typically is a home owner with our services you would have no clue until you walked in door.
    Systems - 4 Systems to learn just to find out who has service and if it is possible to be serviced.
    Systems - The systems actually work against you, no streamlined process for submitting documentation.
    Systems- You are selling against your own system, if there is a company error it states in sales hand book company will not recourse the error "it is what it is".
    Selling - Lots of fun, you create freedom but only competition is your team: BSRS, DSRS, EAE's, BAE 2, BAE 3 and even BAE 1's you have no locked territory and after 14 days of selling if no communication the inside sales team can work your opportunities. Catch is you cannot work theirs.
    Communication again is terrible, you spend allot of time in account management and only 12 to 17% of the 5,000 + sales people are hitting goal. The company has a point structure, revenue structure and goal structure so if you sell a product but not the right product it can work against you financially.
    So ontop of the external competition, you have Comcast working against you as well. I would inquire about these statements when you do ride alongs, and interview with leadership.

    Advice to ManagementAdvice

    Compensation, make sure it is clear pay more than 1% of the contract value - we sell 3 year contracts but are only compensated for 10% of the 1st year or 3% of the entire contract if we were to sell the appropriate product set. Otherwise it's 1%.
    Communication it is awful, across the country teams complain or debate construction, its not the construction its the flow. The process needs to be six sigma examined waste has to be in the 10's of millions just because of the flow and time waste.
    Sales force, use it to its full potential you pay for a product but limit its abilities. Reps should not be searching a territory for service today. If you were to simply upload a xml or csv file to sales force with all clients that are active, when they use 360 it would populate yes or no. Simple 1 hour of work depending on network speed would save company, reps, time which equates to money. Productivity is key, dump street sheets and all these other methods of discovery like wire's dog houses, that's none sense when you have the data sitting in a file on a computer. Again wasted time is wasted money!

    Comcast is a good company, but when the car dealerships in the NW have less turnover than a major corporation there might be an issue?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Spectacular Time to Join Comcast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive  in  Seattle, WA
    Current Employee - Business Account Executive in Seattle, WA

    I have been working at Comcast full-time for less than a year

    Pros

    A ton of perks, great pay, and if you work hard you have the opportunity to climb high!

    Cons

    Too much technology to do ones job. Its cool to have technology, but its a bit too much honestly.

    Advice to ManagementAdvice

    Work Hard, Play Hard. Comcast sells itself so Work Smarter and Player Harder actually

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Tough environment but good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Supervisor  in  Seattle, WA
    Current Employee - Direct Sales Supervisor in Seattle, WA

    I have been working at Comcast full-time for more than 8 years

    Pros

    Company just keeps growing. The employees there generally care about the customers they serve and want to do a good job. Benefits are competitive.

    Cons

    They try to be so cost-conscious that they end up stepping on their efforts to provide a world-class customer experience. Sales compensation plans have lots of "gates" and trip wires designed to pay you less if you don't satisfy several requirements. Their entry into Home Security has been stressful to sales staff who have had other parts of their commissions made dependent on selling the security product.

    Advice to ManagementAdvice

    Before requiring subordinate employees to do something, ask yourself if you could do it.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I've worked for Comcast for 10 Years, it's stable and a decent job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Communications Tech V  in  Seattle, WA
    Current Employee - Network Communications Tech V in Seattle, WA

    I have been working at Comcast full-time for more than 10 years

    Pros

    Reduced cable cost for employees. Company Vehicle to commute/work from. 401k 4.5% match, Roth, ESPP, Medical/Dental.

    Cons

    Trending to being just a number instead of a employee. One Comcast, one solution for any situation. No circumstantial issues are dealt with differently.

    Advice to ManagementAdvice

    Front-line employees are the face of the company. Every part of the country is different and a blanket one Comcast policy isn't necessarily the right thing.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Healthy and secure company with 'big company' issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Seattle, WA
    Current Employee - Sales in Seattle, WA

    I have been working at Comcast full-time for more than 10 years

    Pros

    You can make good money if you make the effort to considering that you don't really need any major qualifications for sales positions. Heavily discounted services. Benefits are generally good overall, but 401k and Medical options have been declining over the years (while the company has only been making better profits). Good job security.

    Cons

    It seems that as people move up the food chain they quickly lose touch with front line realities. Mistakes are repeated quite often, from the VP's all the way down to the sales managers. Many situations exist that are in opposition to each other: Sales vs Marketing (marketing advertises the lowest price then sales wants you to sell without using price as the motivator), Customer Service vs Performance Evaluations (publicized company values/promises are in opposition to how employees are rated/reviewed on performance), Dishonesty is rarely punished (if you are a dishonest salesperson it's more likely to get you held up as an shining example due to your numbers rather than punished). Recent centralizing and standardization are harming quality of localized customer service and support, both internally and externally. Also stop cutting our medical plan and 401k options when the company consistently makes better profits every year. I still say it's a good place to work however as many of these issues are typical with many big companies.

    Advice to ManagementAdvice

    STOP outsourcing, it hurts you in the long run. Do some research on changes to see if they've been attempted before (in some cases we repeatedly try the same thing over again that flopped a few years earlier), ask and listen to your front line staff about the realities of how things actually work, not their management who doesn't do the actual job you are or are not implementing changes to.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Absolutely life changing employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative  in  Seattle, WA
    Current Employee - Direct Sales Representative in Seattle, WA

    I have been working at Comcast full-time for more than a year

    Pros

    $1000+ a week easily. Very cool people to work with. Leadership is awesome, and the ability to advance up in the company is great and doesn't take years to get into a high level. You are judged based on your performance, as well as how long you have been there. However your work ethic and performance will determine how much you make. You dont have to get people signed up in contracts all the time, and the installation process, as well as set up is very easy.

    Cons

    hours can be a little long. As a DSR I dont get free cable (however I am able to claim it back on taxes).

    Advice to ManagementAdvice

    Get together with your team at lease once a week and get their opinions as far as promotion ideas go. They are the ones in front of customers the most, and will tell you how the traffic is going. Also make sure you know your competition. Do not let a potential customer walk away because of something a competitor might offer. You should know what they offer, and why your service is better. Make sure you support your own product. Don't work for Comcast if all you will do is bash them, or not own any of the products.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Pays well but it is a difficult job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative  in  Seattle, WA
    Current Employee - Sales Representative in Seattle, WA

    I have been working at Comcast

    Pros

    Cheap cable, good amount of time off and benefits, they pay their best sales people well. Best for self starters. Lax corporate culture. Meeting new and interesting strangers on a daily basis. Being outside.

    Cons

    Long hours, confusing commission structure, deadlines every two weeks, customer backlash from others, confusing deals, working outside, tough if you suck, working evenings, driving, and repetitive tasks.

    No opinion of CEO

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