Comcast Reviews

Updated August 26, 2015
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4.0
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
12 Ratings

Pros
  • you get free cable and internet (in 172 reviews)

  • Other than free cable that goes out constantly nothing else really appeals to me (in 356 reviews)

Cons
  • It's as if the only idea they could think of was to hire retail managers with experience in customer service (in 153 reviews)

  • Work life balance is not important (in 46 reviews)

More Pros and Cons

34 Employee Reviews

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  1. Truly a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Seattle, WA
    Former Employee - Senior Manager in Seattle, WA
    Recommends
    Positive Outlook

    Pros

    Tremendous opportunity for advancement if you apply yourself and take advantage of what is offered. I was laid off after almost 15 successful years of employment and many people think I should have a bad opinion of the company. Quite the opposite - I am working towards getting back on. i was in a few different leadership positions and enjoyed them all. Not an easy job, but fantastic leadership a true commitment to employee success and great benefits.

    Cons

    After 15 years i should have some negative feedback, but I don't. I can't imagine finding a better place to work.

    Advice to Management

    Continue to strive to consistently deliver an exceptional customer experience.


  2. I am almost a 10 year employee.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Seattle, WA
    Current Employee - Customer Service Representative II in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    I love my job. You work hard,you're going to be successful. Comcast recognizes your hard work.

    Cons

    None it's all about what you're willing to do Ask questions and you will receive..

    Advice to Management

    Treat people with respect not threats!!


  3. cool

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Seattle, WA
    Former Employee - Technical Support Specialist in Seattle, WA
    Doesn't Recommend
    Approves of CEO

    Pros

    people are cool to work,there are a lot of freebies to employees.ok on salary base

    Cons

    stressful working on customers, sometimes some supervisors are not always available to assiist, supervisor call takes a long time to be transferred.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Communications Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Technician in Seattle, WA
    Current Employee - Communications Technician in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (More than 8 years)

    Pros

    It's a steady job with room for personal growth. The company has great benefits and good pay scale too. Overall, it is a steady paycheck.

    Cons

    Overtime whenever they feel it is necessary, even during the summer. They offer great vacation time off, but its hard to take your days consecutively.

    Advice to Management

    Open the door for employees with degrees to advance their careers easier. It takes a lot of work to go to school and work full-time, to be told that senior people may have a better shot at management jobs.


  6. Helpful (1)

    Seems great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time

    Pros

    Much potential to move around the company but beware of working at the leadership level. You will be here today and gone tomorrow with the always changing headcount... You can only plan on one year at a time when working here. If you want stability this may not be the place for you.

    Cons

    To many leadership changes causing moral issues and lack of faith in longevity in working for the company

    Advice to Management

    Why mess up a good thing? When leadership is doing a great job and successfully meeting numbers. Watching good people leave is hard on everyone.


  7. Helpful (1)

    CE3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Amazing benefits, extremely reduced services, education reimbursement, 401k up to 6% matched, supportive management where you are encouraged to thrive, commissions on sales.

    Cons

    High pressure environment due to customers and metrics. The job constantly changes and evolves, adapt or suffer. Time off quota is not very flexible, they want you at your desk.

    Advice to Management

    Listen to the feedback of the reps more, we know what is going on. Take us more seriously and your customers will be treated better.


  8. Helpful (1)

    Comcast Business has a culture of corruption in WA market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Manager in Seattle, WA
    Former Employee - Business Sales Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 5 years)

    Pros

    Courtesy services - free or low cost cable, Internet, phone and home security. Good benefits - low cost med/den/vis as well as matching 401k and Employee Stock Purchase Plan Solid pay - competitive base salary and commission (although it's been reducing steadily over the years)

    Cons

    Dictator-style of local leadership - toe the party line or else you will be bullied or worse Highly political - attempts to improve any processes will include lots of in-fighting and self promotion Unethical environment - Breaking the rules is ok as long as you blame the right people Feedback trap - Employees are asked to provide open feedback but they're penalized if the feedback is not approved by local leadership

    Advice to Management

    West Divisional leadership should pay attention to employees who provide critical feedback about regional leadership. Stop condoning bullying behavior.


  9. CAE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAE in Seattle, WA
    Current Employee - CAE in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (More than 8 years)

    Pros

    Some of the smartest and customer focus individuals you could ask to work with. Good benefits

    Cons

    Supervisors are phony and pretend to care,yet talk behind your back.

    Advice to Management

    See above,don't let this conitue


  10. Helpful (1)

    Csc

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing really except the work team

    Cons

    Everything especially the customers attitude

    Advice to Management

    Better pay


  11. Helpful (1)

    Most professional and employee focus job I've ever had.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Comcast full-time (Less than a year)

    Pros

    Fun Environment, Great benefits, Great Training.

    Cons

    I havent found any so far.

    Advice to Management

    Keep up the great work!



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