Comcast Spotlight Reviews

Updated August 24, 2015
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3.1
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Comcast Spotlight President Charlie Thurston
Charlie Thurston
90 Ratings

Pros
  • Free cable and excellent benefits (in 21 reviews)

  • Low turnover because of great benefits such as 4 (in 21 reviews)

Cons
  • Upper management has no idea how to treat their sales people (in 7 reviews)

  • Hard job with little to NO support (in 4 reviews)

More Pros and Cons

184 Employee Reviews

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  1. Helpful (1)

    Great Company with a few corporate hiccups

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Comcast Spotlight full-time

    Pros

    Comcast is really great about hiring some of the best people that I've ever had the pleasure of working with. Benefits are excellent across the board. Management, for the most part is approachable for assistance when needed. Great training programs and meetings.

    Cons

    As is likely typical of most corporate environments, Spotlight has a tendency to attempt to reinvent the wheel when the wheel wasn't in need of repair. Changes in the economy shouldn't dictate sweeping reform for your sales staff.

    Advice to Management

    When deciding how to proceed from a budgetary standpoint from one year to the next, you would serve the company better to emphasize quality over quantity. Several of your more seasoned AE's enjoy/enjoyed very low account churn. That should be emphasized and rewarded over quantity of accounts. When Spotlight decided to mandate all AE's carry 25+ accounts per month, churn skyrocketed, AE's felt panicked and clients noticed a reduction in their AE's presence and attention to detail.


  2. Helpful (1)

    Great local staff, but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Local sales management team is great... motivated and always helpful. Cable is an increasingly difficult media to sell but the office does well. Training was good.

    Cons

    The company is constantly 'centralizing' to help increase/maintain profits. It works for some things, like Traffic Management, but is much less effective for production support. Having a production person at each local office was VERY useful.

    Advice to Management

    You are selling local... you should support that way too!


  3. Great Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, opportunity to make as much money as you want.

    Cons

    With any large company, keeping up with the times is a slow process.


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  5. Good Product

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    NIce People and culture Good money

    Cons

    cookie cutter packages. clients not top of mind


  6. Good position if given a decent account base

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Philadelphia, PA
    Former Employee - Account Executive in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast Spotlight full-time (More than a year)

    Pros

    Comcast is a great company with excellent benefits and really cares about their employees. Comcast Spotlight provides some of the best sales training available to help you succeed. Although the position didn't work out for me I still find it a decent opportunity especially for those early in their career.

    Cons

    My position was local sales and it was very difficult to find small business owners who have a few thousand dollars per month to spend. You are required to do a tremendous amount of cold calling in person. Many days are spent frustrated since it's very difficult to connect with business owners who are often not available when you stop by. With the amount of television networks available someone needs to have hundreds of commercials out there per month or be willing to pay a significant premium for things such as live sports and first run programming. The television industry is changing due to the rise of Netflix and Hulu. As a result you are also required to sell online commercials through a network of sites which further stretches your clients budgets.

    Advice to Management

    I understand the marketplace is changing but putting pressure on reps to sell online products and have a separate quota only makes the local sales position more challenging. There should be one quota regardless of the product sold if it is to truly be about the customer.


  7. Helpful (2)

    Unrealistic expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Care Manager in Portland, OR
    Former Employee - Senior Care Manager in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Comcast Spotlight (More than 10 years)

    Pros

    Reduced cable TV rates for employees.

    Cons

    Senior leadership delivered diluted messages to front line staff, made promises, did not deliver. This is for one specific division, cannot speak for the other ones. No such thing as work life balance. It became work-life integration and the expectation is that you are available whenever your manager calls on you. Regardless if you are on vacation or took a sick day. If you did not respond you were coached on the poor choice you made.

    Advice to Management

    Quit playing the 'game' and be honest, forthright and most of all respectful of your staff.


  8. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Waltham, MA
    Current Employee - Account Manager in Waltham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast Spotlight full-time (More than 5 years)

    Pros

    Good Benefits. Good Work life balance. opportunity for growth.

    Cons

    Management could be better. Pay is not good. unfair environment


  9. Good Company, but Needs Better Efficiency

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast Spotlight full-time

    Pros

    Great benefits, good outlook into the advertising and media industry, good coworkers and nice offices.

    Cons

    Very corporate and higher-ups making daily routine modifications without first hand knowledge of what these changes affect; currently more of a focus on making the new processes work than focusing on revenue or the clients' best interests during the change. Often address issues with quick fixes for one situation, rather than spending a little more time researching the issue and coming up with a solution for future similar problems.

    Advice to Management

    Pay attention to situations and emails with problems to address on the front end.


  10. Good Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Jackson, MI
    Current Employee - Account Executive in Jackson, MI
    Recommends
    Positive Outlook

    I have been working at Comcast Spotlight full-time (Less than a year)

    Pros

    Great team and friendly people.

    Cons

    Yet to be determined this year.


  11. Good introduction to Media Advertising

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Drexel Hill, PA
    Former Employee - Anonymous Employee in Drexel Hill, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast Spotlight full-time (More than a year)

    Pros

    -New Hires receive very thorugh training program with plenty of help. -Solid group of Co-Workers that are welcoming. -Cable Discount.

    Cons

    -Managment could be more upfront about areas of opportunity in an individuals performance. -Employees are held to different standards depending on who manages them. -A lot of distractions with company meetings, sometimes on a daily basis.

    Advice to Management

    -Hold all employees to the same standard. -Be upfront with employee about potential performance improvement opportunities early.



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