Comcast

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Comcast Reviews in West Palm Beach, FL

Updated July 24, 2014
Updated July 24, 2014
2,322 Reviews
3.1
2,322 Reviews
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,188 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1.  

    Great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatch Supervisor in West Palm Beach, FL
    Former Employee - Dispatch Supervisor in West Palm Beach, FL

    I worked at Comcast full-time (more than 8 years)

    Pros

    It is an enjoyable atmosphere with many perks

    Cons

    Constant changes make for job insecurity. These changes cause lots of relocations and lay offs.

    Advice to ManagementAdvice

    Consider employees and their families when making changes that will cause relocation and lay offs. Customer service is being sacrificed because of all of the centralization. Bigger is not always better. Customers appreciate speaking with someone nearby. They feel like that employee understands their concerns better.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Don't ever take a commissioned sales position at Comcast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MDU in West Palm Beach, FL
    Former Employee - MDU in West Palm Beach, FL

    I worked at Comcast full-time (more than 8 years)

    Pros

    Some great people, excellent perks and a great work life balance.

    Cons

    If you have or are thinking about a sales position here where most of your income is from commissions then stop now, turn around and run. I was with the company 8 years at 2 different sales positions and interviewed for a 3rd. Everything I list happened on more than one occasion.

    Good luck getting paid on time or the right amount. you will eventually give up leaving money on the table.
    Commission plans change often especially if you're earning a lot. At one point my commission paid me more for items that were of less value and profit to the company just because my team was selling a ton of the better item. This was the reason specifically given to us in the meeting about the change.

    You will be lied to during the interview process. Get it ALL in writing.

    There are many people that are not commissioned and also not very good at what they do that will cause you to lose commissions.

    The most important rule of all is DO NOT WORK FOR COMCAST IN FLORIDA!

    Advice to ManagementAdvice

    Stop trying to control people's incomes and reward them for what is good for the company. An ethics class here and there might be of use to all Directors and up. They seem to keep getting away with murder.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Selfish !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in West Palm Beach, FL
    Former Employee - Supervisor in West Palm Beach, FL

    I worked at Comcast full-time (more than 10 years)

    Pros

    None never nothing ever !!!!!!!!

    Cons

    No work life balance, expect 24/7 with no compensation. Make you miserable so you resign. Management makes you suffer, does not mentor anyone. HR tells lies to buy them time to find faults so they can terminate employes. There is no value. Management rather tell you they are too busy to listen than help fix issues. Senior management needs to be cleaned out!

    Advice to ManagementAdvice

    Take a good look in the mirror !! How do you sleep at night?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Major disconnect from upper and middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in West Palm Beach, FL
    Former Employee - Sales Manager in West Palm Beach, FL

    I worked at Comcast full-time

    Pros

    Great benefits, co-workers were decent, solid company

    Cons

    The Xfinity security home sales group had extremely poor upper leadership. They could not compete with any of the larger competitors.

    Advice to ManagementAdvice

    Realize that cable sales and security sales are two different things.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in West Palm Beach, FL
    Former Employee - Supervisor in West Palm Beach, FL

    I worked at Comcast full-time (more than 10 years)

    Pros

    Meeting new and interesting people! Hope you have thick skin!!!!

    Cons

    Long hours, rude management, too big now to care about employees!

    Advice to ManagementAdvice

    Treat others as you wish to be treated.

    Positive Outlook
    Disapproves of CEO
  7.  

    Great corporate mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecom Sales in West Palm Beach, FL
    Former Employee - Telecom Sales in West Palm Beach, FL

    I worked at Comcast full-time (more than an year)

    Pros

    Benefits,largesse,opportunity to relocate.A great company if you aligned within a group with the corporate vision

    Cons

    Location specific detractors. If alligned with corporate its great!

    Advice to ManagementAdvice

    Stay alligned with the corporate vision and you will suceed.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    The benefits are awesome but it's really hard to move up if you're in the wrong department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fulfillment Specialist in West Palm Beach, FL
    Current Employee - Fulfillment Specialist in West Palm Beach, FL

    I have been working at Comcast full-time (more than 5 years)

    Pros

    Discounted Cable, internet and phone
    Awesome Co-workers and supervisors
    Really good perks like discounted tickets to Universal studios and places
    A generally warm corporate culture

    Cons

    *Constant changes in procedures that we aren't informed of until days after the fact.
    *A serious lack of interdepartmental communication. The left hand never knows what the right is doing.
    *Tools and processes that we previously had access to have been removed and given to third party centers and has made the process of actually assisting technicians unnecessarily difficult.

    If you're in the dispatch department, it's like the pit of doom. There is no advancement, floor support was taken away despite the need for it. It's hard to get out of that department and I've been trying for a year.I actually think I had a better chance of advancement as a customer service rep than in the dispatch department. The entire department is a dead end.

    Also in the dispatch department, as a fulfillment specialist (a fancy word for tech support for techs), there is actually no real way that we are measured as far as stat wise. We haven't had score cards in nearly a year and even though it sounds fine, it means that they don't have any real way to measure you when its time for evaluations for raises so they give you all average scores when you've actually done better in reality.

    The pay for the dispatch department is a laugh and the bumps in pay are next to nothing. I've been working there 4 years and I'm pretty sure, I would have a higher salary had I actually stayed in customer service. They have all this money to buy Time Warner but not enough to give people actual raises.

    Advice to ManagementAdvice

    If you're going to make a change in procedure or process, don't tell us after the fact.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Comcast doesn't care, Too Big to fail and it's your fault.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in West Palm Beach, FL
    Current Employee - Technician in West Palm Beach, FL

    I have been working at Comcast full-time (more than 5 years)

    Pros

    free cable? benefits are ok.

    Cons

    Comcast doesn't care about the actual people working for them. A disconnect from upper management to field technicians and dispatchers. No one seems to ever know an exact answer. unsafe working conditions in field. Poor dispatch. Incorrect job routing.

    Advice to ManagementAdvice

    The disconnect with management and the actual workers in the field is beyond gone. The people working this job are stuck there. Management is only concerned with numbers and not people.
    Employees are leaving in record numbers. '' turn and burn '' with bringing in new people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Started off great ended not so well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in West Palm Beach, FL
    Former Employee - Manager in West Palm Beach, FL

    I worked at Comcast full-time (more than 5 years)

    Pros

    Comcast has excellent benefits and should be an excellent company to work for.

    Cons

    Local management is closed minded it does not listen to the employees. It is spread so thin that knee jerk reactions are an every day occurance.

    Advice to ManagementAdvice

    Break down your areas of responsibilities or hire supervisor to help you manage and listen to what they say.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Very Successful, but no longer values employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in West Palm Beach, FL
    Current Employee - Anonymous Employee in West Palm Beach, FL

    I have been working at Comcast full-time (more than 10 years)

    Pros

    Enjoyable place to work. Great team members. One person does many jobs, so exposure to many areas of the business.

    Cons

    Consolidation after consolidation of work force understandable in "big business", but has resulted in an incredible amount of layoffs of long-term, valuable and dedicated employees. Preparation not done prior to layoffs, so things get lost in the shuffle, and no one knows who or where handles what. Company used to value employees, but now feels like we're just a number.

    No opinion of CEO

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