Comcast
3.1 of 5 1,687 reviews
www.corporate.comcast.com Philadelphia, PA 5000+ Employees

Comcast Reviews in West Palm Beach, FL

Updated Apr 16, 2014
All Employees Current Employees Only

2.5 14 reviews

                             

30% Approve of the CEO

Comcast Chairman and CEO Brian L. Roberts

Brian L. Roberts

(10 ratings)

40% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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3 people found this helpful  

The benefits are awesome but it's really hard to move up if you're in the wrong department

Fulfillment Specialist (Current Employee)
West Palm Beach, FL

I have been working at Comcast full-time for more than 5 years

ProsDiscounted Cable, internet and phone
Awesome Co-workers and supervisors
Really good perks like discounted tickets to Universal studios and places
A generally warm corporate culture

Cons*Constant changes in procedures that we aren't informed of until days after the fact.
*A serious lack of interdepartmental communication. The left hand never knows what the right is doing.
*Tools and processes that we previously had access to have been removed and given to third party centers and has made the process of actually assisting technicians unnecessarily difficult.

If you're in the dispatch department, it's like the pit of doom. There is no advancement, floor support was taken away despite the need for it. It's hard to get out of that department and I've been trying for a year.I actually think I had a better chance of advancement as a customer service rep than in the dispatch department. The entire department is a dead end.

Also in the dispatch department, as a fulfillment specialist (a fancy word for tech support for techs), there is actually no real way that we are measured as far as stat wise. We haven't had score cards in nearly a year and even though it sounds fine, it means that they don't have any real way to measure you when its time for evaluations for raises so they give you all average scores when you've actually done better in reality.

The pay for the dispatch department is a laugh and the bumps in pay are next to nothing. I've been working there 4 years and I'm pretty sure, I would have a higher salary had I actually stayed in customer service. They have all this money to buy Time Warner but not enough to give people actual raises.

Advice to Senior ManagementIf you're going to make a change in procedure or process, don't tell us after the fact.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Major disconnect from upper and middle management

Sales Manager (Former Employee)
West Palm Beach, FL

I worked at Comcast full-time

ProsGreat benefits, co-workers were decent, solid company

ConsThe Xfinity security home sales group had extremely poor upper leadership. They could not compete with any of the larger competitors.

Advice to Senior ManagementRealize that cable sales and security sales are two different things.

No, I would not recommend this company to a friend

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Supervisor

Supervisor (Former Employee)
West Palm Beach, FL

I worked at Comcast full-time for more than 10 years

ProsMeeting new and interesting people! Hope you have thick skin!!!!

ConsLong hours, rude management, too big now to care about employees!

Advice to Senior ManagementTreat others as you wish to be treated.

– I'm optimistic about the outlook for this company

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Great corporate mentality

Telecom Sales (Former Employee)
West Palm Beach, FL

I worked at Comcast full-time for more than a year

ProsBenefits,largesse,opportunity to relocate.A great company if you aligned within a group with the corporate vision

ConsLocation specific detractors. If alligned with corporate its great!

Advice to Senior ManagementStay alligned with the corporate vision and you will suceed.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

Comcast doesn't care, Too Big to fail and it's your fault.

Technician (Current Employee)
West Palm Beach, FL

I have been working at Comcast full-time for more than 5 years

Prosfree cable? benefits are ok.

ConsComcast doesn't care about the actual people working for them. A disconnect from upper management to field technicians and dispatchers. No one seems to ever know an exact answer. unsafe working conditions in field. Poor dispatch. Incorrect job routing.

Advice to Senior ManagementThe disconnect with management and the actual workers in the field is beyond gone. The people working this job are stuck there. Management is only concerned with numbers and not people.
Employees are leaving in record numbers. '' turn and burn '' with bringing in new people.

No, I would not recommend this company to a friend

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1 person found this helpful  

Started off great ended not so well

Manager (Former Employee)
West Palm Beach, FL

I worked at Comcast full-time for more than 5 years

ProsComcast has excellent benefits and should be an excellent company to work for.

ConsLocal management is closed minded it does not listen to the employees. It is spread so thin that knee jerk reactions are an every day occurance.

Advice to Senior ManagementBreak down your areas of responsibilities or hire supervisor to help you manage and listen to what they say.

No, I would not recommend this company to a friend

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1 person found this helpful  

Very Successful, but no longer values employees

Anonymous Employee (Current Employee)
West Palm Beach, FL

I have been working at Comcast full-time for more than 10 years

ProsEnjoyable place to work. Great team members. One person does many jobs, so exposure to many areas of the business.

ConsConsolidation after consolidation of work force understandable in "big business", but has resulted in an incredible amount of layoffs of long-term, valuable and dedicated employees. Preparation not done prior to layoffs, so things get lost in the shuffle, and no one knows who or where handles what. Company used to value employees, but now feels like we're just a number.

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You don't want to work here

Anonymous Employee (Former Employee)
West Palm Beach, FL

I worked at Comcast full-time for more than 10 years

ProsFree cable, tv, internet. Good health insurance and benefits for now. At one time this was a great place to work. There was a sense of community in the different locations.

Consthe management is horrible. Stressful environment. Everyone is afraid for their jobs. Long time employees are being let go and replaced with kids right out of school. Significant pay cuts in every department. No one knows their co-workers anymore. Antiseptic environment.

Advice to Senior ManagementTreat people the same way you wish to be treated.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Outstanding Employer

Customer Account Executive II (Current Employee)
West Palm Beach, FL

I have been working at Comcast full-time for more than 8 years

ProsFree/low cost cable/internet/phone
Stock option
401K
Discounts on other services
Discounts on Cell phone companies
Medical /dental
Flex spending account
More benefits

ConsRepetitive work
High Stress environment
Heavy Phone work

Advice to Senior ManagementGet rid of Handle time/CPPH as a metric
Update the ram in each PC/ Provide Multiple Monitors for each agent

Yes, I would recommend this company to a friend

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not a good place everyones care about themselves

Account Executive (Former Employee)
West Palm Beach, FL

I worked at Comcast

ProsThe only thing positive about comcast was the benefits!!!!!

ConsManagement sucksy ou do your work and theirs!!!!!

Advice to Senior Managementbe more fair as far as schedules.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Comcast reviews and ratings in West Palm Beach, FL — including employee satisfaction and approval rating for Comcast CEO Brian L. Roberts. All 14 reviews posted anonymously by Comcast employees.