Comerica Reviews

Updated March 25, 2015
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  1. Confusing!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Comerica part-time (more than a year)

    Pros

    Decent pay, awesome initial training, my manager is fantastic!!

    Cons

    I was hired part time, my life circumstances changed recently so I was seeking a possible full time position with Comerica. I was informed recently that being I hired in part time I was most likely not eligible for a full time position. I was floored as I was never informed of this "policy" when I hired in. Basically they would probably hire someone off the street for a full time position rather than allowing part timers to have a chance for a full time position. I was told that they would interview me for any full time positions but it would be unlikely that I would get an offer because of my part time status. Really??? You spent all this time and money training me and I am not allowed to feel comfortable seeking full time work with you? I actually love my job and love working at Comerica but this bit of news really set me back. The initial training is great, however once you are on your own the sales aspect of it is hard to grasp if you don't have people willing to school you on it. Its a kind of "on your own" concept, and you have to really pay attention and listen to your co workers to figure it out, especially if you have never been employed in the banking industry.

    Advice to ManagementAdvice

    Please take some time to train on the products you offer so new employees can feel that they can offer these things with some basic knowledge without feeling "dumb" when customers are inquiring about them. Too many hands in the pot so to speak.....One person may say do it this way, another may say do it that way. Allow part timers that come in the opportunity to feel they have a right to apply for future full time if they so desire.

    Recommends
    Positive Outlook
    Approves of CEO
  2. great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comerica

    Pros

    advancement, job security so far....I love it!

    Cons

    sometimes I work long hours but other that, no cons!

    Advice to ManagementAdvice

    Advancement opportunities in different departments. It did not take long to advance when employee shows the eagerness to move forward

  3. CsrII

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Grand Rapids, MI
    Current Employee - Customer Service Representative II in Grand Rapids, MI

    I have been working at Comerica part-time (more than a year)

    Pros

    Great company to work for. Company is very empowering the specific branch that I worked for pushed me to use the resources that I had and people around me to help me grow. I'm very thankful.

    Cons

    Every company has some sort of con to it. However, there is nothing major with this company that would prevent me or discourage me from wanting to continue working here. Great place to work.

    Advice to ManagementAdvice

    Every management style is different. However, I do feel that it's important to build a good relationship with your employees. Consistently coach them.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. This company has always had the potential of being a great company but it just could not change enough to make it happen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Vice President
    Former Freelancer - Vice President

    I worked at Comerica (more than 10 years)

    Pros

    You will learn a lot and be challenged. The company understands its strength and has a long history of success.

    Cons

    The Exectuives do not want to change and innovate which is critical. The middle managers are trying to maintain their positions and not rock the boat.

    Advice to ManagementAdvice

    Embrace change, innovate! Embrace new ideas. Be an advocate of new ideas. Hire people that will challenge the status quo.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Behind the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at Comerica

    Pros

    If you prefer to work in silo environments, then this is the place for you. Great benefits. Pro-diversity.

    Cons

    Constant restructuring. Advancement within not supported. Raises <2%.

    Advice to ManagementAdvice

    Too risk adverse. Think outside of the box. Automate repetitive tasks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 25 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Annuity Administrative in Dallas, TX
    Current Employee - Senior Annuity Administrative in Dallas, TX

    I have been working at Comerica full-time (more than 10 years)

    Pros

    fast paced, good co workers no overtime

    Cons

    Better Pay, better training, better managment

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Don't work for them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comerica

    Pros

    Great Holiday and Vacation Benefits

    Cons

    The company does not really care about its employees

    Advice to ManagementAdvice

    Have some compassion and treat people with respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. The people are wonderful and very flexible. My team was very flexible and considerate of work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comerica full-time (more than a year)

    Pros

    The people here are awesome. Love my manager, love the people I work with.

    Cons

    Imagine the 1980s- the wages, the technology, the mindset. Now imagine working in 2015 with the same wages, technology and mindset of the 80s. That's Comerica.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Decent place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comerica

    Pros

    I enjoyed the 9-5 banking hours and my co-workers

    Cons

    I don't like pushing credit cards that customers don't need

  11. It has gradually become more sales-focused while moving away from great customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comerica full-time (more than 3 years)

    Pros

    Fellow colleague are great to work with. Collaboration between the different departments is easy. Compensation seems to be very fair, but nothing that goes above and beyond.

    Cons

    The retail banking department is simply too sales and goals oriented. Everyone at each branch is required to cold call customers to see if there is any other product that we can offer them. The company seemed to be much more customer service based in the past. If there was a product that the customer could really have benefited from, it would be recommended. Now it feels as if we are required to push products onto them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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