Comfort Keepers

  www.comfortkeepers.com
  www.comfortkeepers.com
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Comfort Keepers Reviews

Updated September 14, 2014
Updated September 14, 2014
87 Reviews
2.9
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Sarosh Mistry,
9 Ratings

Review Highlights

Pros
  • Helping the clients and making a difference in their lives (in 4 reviews)

  • They will try to work with your schedule (in 2 reviews)


Cons
  • Cons would be clients pass away, move, decline severely and circumstances change (in 3 reviews)

  • The flexibility and emotionally rewarding aspects of the job help balance out the low pay (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Has potential...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Companion Care Aid  in  Springfield, IL
    Current Employee - Companion Care Aid in Springfield, IL

    I have been working at Comfort Keepers part-time for less than a year

    Pros

    - Good philosophy and mission statement
    -flexible
    - for the most part management is genuine

    Cons

    - Scheduling is a nightmare and changes all the time
    - time sheets for each client that you have to go turn in, no email or app for logging time
    - Often miscommunications between manager and care coordinator

    Advice to ManagementAdvice

    Get some help!! Hire a part time assistant to help with everyday office procedures; answering phones, typing letters, checking time sheets for payroll and scheduling. Do some marketing so you can have more opportunities for your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Refreshing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comfort Keepers part-time for less than a year

    Pros

    Very flexible company to work for.
    Great opportunity to work as many hours as you want.

    Cons

    They are sometimes understaffed

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    A great place to start in the healthcare field!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HomeHealth Aide  in  Burton, MI
    Current Employee - HomeHealth Aide in Burton, MI

    I have been working at Comfort Keepers full-time for more than 5 years

    Pros

    Family atmosphere, flexible scheduling, compassionate staff. Sometimes they offer group rates for organizations like AFLAK and Legal Shield.

    Cons

    Pay for experienced, skilled employees could be better. AFLAK is available, but it does not appeal to me, especially with the current wage. No benefits, no paid days off.

    Advice to ManagementAdvice

    This company has a lot to offer in work culture, understanding, flexibility with scheduling and more. I think it would be advantageous to offer investment options for employees who stay over 1 year. Provide some benefits like paid vacation time for those who have qualified (i.e. employed with a good record for over a year). Offer better pay for long time employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Personal Caregiver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HomeHealth Aide  in  Youngstown, OH
    Current Employee - HomeHealth Aide in Youngstown, OH

    I have been working at Comfort Keepers part-time for less than a year

    Pros

    I like to work closely with my clients. I get to know them well. I like to pick my hours. The family is very appreciated and make my job pleasant.

    Cons

    Not very good communication from the staff. I do not see or hear from anyone. I have to wait to get paid a day later.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Caregiver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver  in  Clinton Township, MI
    Current Employee - Caregiver in Clinton Township, MI

    I have been working at Comfort Keepers part-time for less than a year

    Pros

    Yes I am a caregiver at the comfort keepers in clinton township I started about a month and a half ago at first i thought my interview went good everyone seemed really nice office was clean.

    Cons

    Until I was asked to list any days that I needed off in the first 90 days and list my days and times that I am available to work so when I did the HR lady told me she couldn't approve me taking a week off to care for my mother who was having surgery and caring for my son while my mom was recovering also a week after my onboarding they call me with a assignment and it was no where near what I put down for my availability so they took me off and gave me someone.else who was more than 25 miles from my house which I also told them 25 miles was the longest I would drive after that case canceled I was scheduled the first time with the hours I listed on my availability everything went great until all my babysitters had something going on on the same day which never happens so I call my scheduling manager 48 hours ahead of time to let her know and they forced me to come in even though I told them I couldn't then after the third time telling them they finally said we got it figured out so I went to work the following day thinking everything was okay then come Monday night at 7pm from the HR manager they were taking me off the schedule till I got my daycare/ babysitting set and then to call them when I'm ready to work I feel that was very unprofessional it was like they were making me choose between my son and or my job they didn't even take in consideration that I gave them enough notice and never got in trouble before this I have decided that I deserve better than that and I will not be working for them anymore they have no feelings or care for there employees and the HR Manager had the nerve to ask me after I told her when my son would be going back to school what if your son gets sick and I told her if my son got sick or hurt at school i would have to stay home to take care of him or leave and go get him it's nobody else's responsibility to do that but mine I'm his mother I don't think this lady liked me from the beginning and that's fine I have another job with a different agency and they are way more flexible and understanding and that's what I need I don't think this agency can keep employees and that's not good I have had nothing but negative feedback since I started from my other co workers and the other agency I work for I have heard nothing but good things I don't know how long comfort keepers has been in business but they need to learn to be more fair with there employees if your still employed with them good luck to you.

    Advice to ManagementAdvice

    Be more fair with your employees and they will stick around longer and don't ever make your employees choose between the job or there family or kids that's not right

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Stressful and poor training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  Omaha, NE
    Former Employee - Associate in Omaha, NE

    I worked at Comfort Keepers full-time for less than a year

    Pros

    Getting to meet the CNA's. I believe in the work the CNS's and companions do. The visiting nurses work very hard to meet the needs of the clients.

    Cons

    Micromanaging. Poor communication. Inconsistent training. Normal gossip in the office. Asked to do things that may be questionable. Reprimands for employees not done privately.

    Advice to ManagementAdvice

    Increase training procedures. Make sure all employee paperwork is legal. Better training for caregivers. Don't hold pay checks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Comfort Keepers of Eugene is not only the BEST in the industry but GENIUS in Interactive Caregiving in a HOLISTICfashion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comfort Keeper/Caregiver  in  Eugene, OR
    Current Employee - Comfort Keeper/Caregiver in Eugene, OR

    I have been working at Comfort Keepers full-time for less than a year

    Pros

    Comfort Keepers of Eugene has a Comprehensive Customized Plan of Care for every client they send their Comfort Keepers to. Before the Comfort Keeper/Caregiver is introduced to the Clients, they have extensive training behind them.

    Cons

    All home care companies should have the HIGH standards that Comfort Keepers holds.

    Advice to ManagementAdvice

    Comfort Keepers of Eugene: I want to thank you for building a great recruiting, training and retaining the highest quality of caregivers for the clients! When we have to meet face to face with the client as a caregiver I know that I have been specifically matched with that client for their needs and I have been well trained to meet their needs.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Poor/No Benefits, Stressful Experiences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HomeHealth Aide  in  Jupiter, FL
    Former Employee - HomeHealth Aide in Jupiter, FL

    I worked at Comfort Keepers full-time for more than a year

    Pros

    There are very little "pros" in working for this company...Many rules and regulations that are enforced or communicated in a sloppy/haphazard way.

    Cons

    LOW pay ($10 per hour, only because of my qualifications--they bill client at $20+ per hour!) POOR communication--one office admin can relay something, only to be "fussed at" by another "boss" for following the original rules. Turnover high, employee dissatisfaction very high.

    Promised a 4 hour minimum when they are in a "jam," then they turn around and say "sorry, I can't bill client for 4 hour minimum..." NO consideration for employee. They will call you over and over (after you have already declined shift) to fill a spot in the schedule. This got to be annoying and unpleasant. It seemed as if you refused, you would not be called for other jobs.

    NO OVERTIME paid, even if you worked over 40 hours a week. . NO assistance for gas/mileage even when promised to employee because of massive distance to workplace. NO sick days, NO insurance, NO 401k, etc.

    Some clients were great and fun to help, but many I was assigned to had dementia and they should NOT have been without 24 hour care. I was afraid of what would happen to them when I left for home.

    I worked out of the Jupiter, Florida office and the atmosphere was chaotic, high management turnover and NO training, yet they love to "fuss" when they think protocol not being followed...Protocol changed by the hour! Office staff very gossipy about other employees.

     I worked there for 18 months (40-60 hours per week) and was given some granola bars and company pens for a "Christmas" present, along with a $10 gift certificate. I had to drive 40 miles to their office to pick up this "token of appreciation."

    Advice to ManagementAdvice

    VERY unprofessional office staff with an extremely condescending attitude to employees...Benefits and training would be nice, along with keeping promises made. There is very little appreciation and too much condemnation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    care giver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comfort Keepers for more than a year

    Pros

    like taking care of people

    Cons

    you tell the office no and they keep calling

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not a very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pca  in  Charlotte, NC
    Current Employee - Pca in Charlotte, NC

    I have been working at Comfort Keepers part-time for less than a year

    Pros

    Getting to work with new people of various backgrounds

    Cons

    lack of hours. Not enough pay for the work you are doing.

    Advice to ManagementAdvice

    try to focus on your workers. they do a lot of hard work but all they seem to care about is the money

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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