Comfort Keepers

  www.comfortkeepers.com
  www.comfortkeepers.com

Comfort Keepers Reviews

Updated November 24, 2014
Updated November 24, 2014
103 Reviews
2.8
103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Sarosh Mistry,
19 Ratings

Review Highlights

Pros
  • Being of benefit to our client base by making a difference in their lives (in 6 reviews)

  • They are very flexible about schedules, which is really nice if you are in school and need a job that you can work around school (in 3 reviews)


Cons
  • The challenge to being a caregiver is that the hours fluctuate as clients pass away or move into skilled nursing facilities (in 4 reviews)

  • Constantly changing job descriptions and hours for office staff (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Caring Company with high standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Care Aide in Hilliard, OH
    Former Employee - Home Care Aide in Hilliard, OH

    I worked at Comfort Keepers part-time (more than 3 years)

    Pros

    Indepth and on going training provided; up to date information shared with employees towards understanding clients illnesses & best practices for dealing with those illnesses.

    Cons

    Entry level, low paying position. This is a job for someone who simply wants to care for others by helping and taking care of someone elses needs, it is not a job to earn a monetary reward.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Caregiver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Caregiver
    Former Employee - Caregiver

    I worked at Comfort Keepers part-time (more than an year)

    Pros

    Make your own schedule, flexibility, work with individuals, holiday pay, genuinely care about older adults and their caregivers

    Cons

    No benefits, no room for growth, there can be little to no communication between management and caregivers

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    20+ hrs of uncompensated overtime per week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator in Memphis, TN
    Former Employee - Care Coordinator in Memphis, TN

    I worked at Comfort Keepers full-time (less than an year)

    Pros

    I guess the pay was decent

    Cons

    When they say that you are "on call" it means you are working. Just as you were in the office. You work 8 hours then go home and work 8 more with phone calls all through the night. They will stop for a few hours then start again at 5 am. Then you head into work (the phone ringing the whole time you're driving) to work another 8 hours. Often I would work a whole weekend straight through (48 hours). And you have to beg employees to go to work. Often they will call in minutes before a shift and you have to rush to fill it. Manager was a tyrant and no matter what you did it was wrong. Constant environment of stress, fear and bullying.

    Advice to ManagementAdvice

    Treat employees as human. Allow for human error and hold caregivers accountable so that care coordinators can do their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    ....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA
    Current Employee - CNA

    I have been working at Comfort Keepers full-time (more than an year)

    Pros

    The clients have huge hearts and a lot of appreciation for caregivers. Salary is decent for CNA work.

    Cons

    Phone is constantly being called by the office.
    Want you to drive 1 hour for a 2 hour shift
    Rude when you deny a shift or call in sick

    Advice to ManagementAdvice

    Stop blowing up phones to pick up hours, scheduling should be done earlier in the week to prevent this.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company with great opportunity's, all depending on the owner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comfort Keepers full-time (more than 3 years)

    Pros

    Compensation is good, great values all depending on the owner

    Cons

    needs health benefits, and paid timer off

    Recommends
    Approves of CEO
  7.  

    Very good experience as Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Omaha, NE
    Former Employee - Territory Manager in Omaha, NE

    I worked at Comfort Keepers full-time (less than an year)

    Pros

    Ability to work at own pace and be in charge of bonus potential

    Cons

    Highly competitive market in senior care

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    small company work environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comfort Keepers

    Pros

    flexible work schedule, friendly people

    Cons

    there is no opportunity for advancement

  9.  

    Rude owner and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Comfort Keepers full-time (more than an year)

    Pros

    Meeting some amazing clients. Helping seniors stay in their homes.

    Cons

    Rude owner, condescending head scheduler, GM/RN unsupportive of client/caregiver issues. Office only concerned about filling shifts and making money.

    Advice to ManagementAdvice

    Treat your staff appropriately. Don't sign clients whose needs are too complex for home care. Train and pay your caregivers better. If management is not willing to go out and fill shifts and work 60 hours a week then they shouldn't be so rude to the caregivers who are burnt out on constantly working overtime due to the office's inability to properly schedule and retain employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    unappreciated Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA/Care Giver in Salisbury, NC
    Current Employee - CNA/Care Giver in Salisbury, NC

    I have been working at Comfort Keepers part-time (more than an year)

    Pros

    they act like they care.

    Cons

    The company do not care about their employees , they place them in danger and act as if nothing is wrong. they try to trick you into giving medication which is against the law but do not want to pay you what you are worth. When a promotion becomes available you are over looked.

    Advice to ManagementAdvice

    start appreciating your employers more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    A company who should care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Staff
    Former Employee - Professional Staff

    I worked at Comfort Keepers part-time (more than 3 years)

    Pros

    Being of benefit to our client base by making a difference in their lives. Initially being allowed to have a flexible schedule. Initial sense that the company wanted my input and creative suggestion. Well decorated and maintained physical office.

    Cons

    Upper Management employs a great deal of lip service in support of staff. No ability to voice legitimate concerns and be offered constructive resolutions. Any suggestion offered to management is seen as " Negative" and not worthy of consideration. Promotion of staff that only complies with management dictates. Interested in the bottom line only .Constantly changing job descriptions and hours for office staff. No consistent chain of command. Nepotism.

    Advice to ManagementAdvice

    If Sodexo, who now owns Comfort Keepers wants to make it the number 1 non-medical in the country then each and every office needs to have an individual who consistently visits on a rotating basis in order to ensure that each franchise is living up to its fiduciary responsibility to staff. More consistent and defined policies in manual form that can be referred to so as to prevent dissension between staff. Defined job descriptions. Yearly reviews. On going caregiver and employee training. . Lack of ability to hire family members and friends without proper vetting of ability to perform identified tasks. Ongoing training related to workplace ethics and standards. Taking time to develop positive relationships between staff. Providing positive reinforcement to staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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