Commerce Bancshares
3.5 of 5 46 reviews
www.commercebank.com Kansas City, MO 1000 to 5000 Employees

Commerce Bancshares Reviews

Updated Jun 17, 2014
All Employees Current Employees Only

3.5 46 reviews

                             

85% Approve of the CEO

Commerce Bancshares Chairman, President, and CEO David W. Kemper

David W. Kemper

(33 ratings)

68% of employees recommend this company to a friend
46 Employee Reviews
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    Just another big bank

    Anonymous Employee (Former Employee)

    ProsGreat Developing Teller Excellence class. Work with charities, raising money. If you like badgering customers with selling products and services they don't want, this job is for you.

    ConsInconsistencies in running branches. Greeting customers by name is seldom done and even though it is mandatory, it is seldom enforced. Pay raises are small to none, unless you are upper management who receives bonuses and huge raises. Mandatory teller referral goals, that if not met you will receive warnings and termination, which causes tellers to cheat in reporting referrals. Staffing is a joke. Seen plenty of times 3-4 customers standing in line with only one teller window open. Managers see the long customer lines, but ignore the situation. Teller training downtown is adequate, but there are a lot of areas of banking that are not taught. Many tellers have expressed they received better training at their branch than in the teller training program.

    Advice to Senior ManagementEnforce the policies in the employee handbook. Seldom hear customers greeted by name. Cell phones that are not suppose to be out on the workstation are allowed. Even with a customer standing at the teller window, tellers will check their cellphones. Give staff better wages, instead of worrying about shareholder's profit. Why should employees perform well when they feel the company does not appreciate the job they are doing? Mandatory teller referrals that causes tellers to cheat, by entering referrals into the system they did not make, in order not to lose their job. Customers who have expressed constantly they are annoyed by employees trying to sell them product and services they do not want. Customers have even threatened to close their accounts because they are tired of the selling. Staff the branches so customers are not waiting so long to be helped.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It was OK, mgmt. was OK, pay was terrible....Retail wouldn't help me get a better job once I completed my degree.

    Teller (Former Employee)
    Kansas City, MO

    ProsMeet some nice people...will stay in contact with them

    Consterrible pay, retail mgmt. didn't help their employees move up, growth is limited when working retail, they don't want to lose their team

    Advice to Senior Managementhelp your employees grow.

    Yes, I would recommend this company to a friend

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    Talk is cheap

    Retail (Former Employee)
    Saint Louis, MO

    ProsGreat coworkers. Salary and benefits are competitive with in market. Human resources department offers a lot of opportunities for community involvement.

    ConsTalk a lot about developing and promoting from within, but reality doesn't support that. In addition, Sr. Retail Management manages by fear and intimidation.

    Advice to Senior ManagementRetail management manages by fear versus inspiring and supporting employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great company. Very stable,

    Anonymous Employee (Current Employee)

    ProsGood stable company with consistently high ratings.

    ConsOld school HR Department without much imagination.

    Yes, I would recommend this company to a friend

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    Average

    Dealer Relationship Manager (Current Employee)

    ProsStable company to work for. friendly employees

    ConsElitist attitude of upper management. Average pay.

    Advice to Senior ManagementValue hard working employees more

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company to work for.

    Anonymous Employee (Former Employee)

    ProsFlexibility to part time employees.

    ConsBenefits to part time employees, but better that most part time job

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A company that provides opportunity for growth and advancement

    Senior Teller (Current Employee)

    ProsFlexible scheduling, opportunity for job advancement, many locations

    ConsNot very many internships offered for current college students

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Hard to promote

    Custody Disbursal (Former Employee)
    Kansas City, MO

    ProsPay scale is nice and adequate

    ConsParking is an issue and access to departments is overwhelming

    Advice to Senior Managementtoo many meetings for managements can cause issues in their departments because of absence

    No, I would not recommend this company to a friend

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    collection

    Collector (Former Employee)
    Kansas City, MO

    Prosvery good with bonus and schedules and was easy to call in if needed and was able to talk to manager if you need someone to talk to

    Consdid not like management or style on how they conduct business very sloppy and unorganized will not refer anybody to work there

    Advice to Senior Managementneed to be open mined and know the team your working with

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Management

    Anonymous Employee (Former Employee)

    ProsGreat pay and benefits. Worked with minimal supervision.

    ConsFinding a downtown parking spot.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Commerce Bancshares reviews and ratings — including employee satisfaction and approval rating for Commerce Bancshares CEO David W. Kemper. All 46 reviews posted anonymously by Commerce Bancshares employees.