Community Coffee Reviews

Updated August 4, 2015
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2.6
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Matt Saurage
11 Ratings

23 Employee Reviews

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  1. What an awesome company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Community Coffee full-time (More than 5 years)

    Pros

    Great people who are very genuine. Ability to be creative and explore new ideas to improve the business. I feel my opinion counts and that I am heard even though my suggestions are not always acted upon. Sometimes it's just about someone else listening and providing feedback and I feel that happens at Community. There is a genuine eagerness to improve in both the business and the Company.

    Cons

    It's interesting there are times when the Company moves very fast to make changes and other times it feels like the Company moves very slow. I realize this is probably the same at many companies depending on the current environment. No company is perfect but I feel Community and the engaged people who work for the company strive to be the best at what they do.

    Advice to Management

    Continue to be open minded and listen to employees.


  2. Regional Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Biloxi, MS
    Former Employee - Regional Manager in Biloxi, MS
    Doesn't Recommend
    Positive Outlook

    I worked at Community Coffee (Less than a year)

    Pros

    Quality product, commanding market share in South Louisiana

    Cons

    Traditionally run like a slave Plantation and judges into your private personal life. Do not trust them..

    Advice to Management

    Pray.


  3. Great and growing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Passion for a quality product; commitment to a strong values system; great teamwork; a growing company

    Cons

    A company that is almost 100 years old my be a bit slow to change--but you can see the openness to new ideas


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  5. Operator

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good People To Work With

    Cons

    Fast Paced and High Pressure


  6. Helpful (2)

    Community Coffee a slave house.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Maintenance Mechanic in Port Allen, LA
    Current Employee - Senior Maintenance Mechanic in Port Allen, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Community Coffee full-time (More than a year)

    Pros

    Only pros to working there are WAIT there are no Pros.

    Cons

    It's hot as all get up in the plant. Plant Management is so unorganized and one sided it's not even funny. Everything from no phone on the floor to the point system for punishment. Your word or opinions don't matter so keep to your self. Watch who you talk to because people are quick to throw you under the bus. They talk to and treat people like they are stupid. If you're not management your a burden to the company. They say live by there Values and Culture when really it means nothing. Especially when they have employees forge paperwork to pass on an audit. If your looking for a job where you have to constantly watch your back and what you say then this is the place for you. If you're independent and have a word of your own then this isn't the place for you.

    Advice to Management

    Practice what you preach and stop being one sided and two faced. Do what you need to and stop micro management let people work and try to advance stop holding people down. The company as a while needs to step back and rethink there Values and standards.


  7. Opportunity is preached but not practiced, especially in the Plant.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Community Coffee full-time

    Pros

    I can't think of any and do not recommend as an employer of choice.

    Cons

    Below average wages(Plant), their mantra is just words on paper and the Plant operates inefficiently, at best.

    Advice to Management

    Engage employees in business decisions and empower the workforce.


  8. Helpful (2)

    It is who you know

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baton Rouge, LA
    Current Employee - Anonymous Employee in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Community Coffee full-time

    Pros

    Free coffee Fair market value pay

    Cons

    Do not fall prey to the well know company name. As many other reviewers said, Home Office and its management have problems. Your level of success in Home Office is directly related to your department. Some folks are promoted in a choice department in less than a year and given big manager titles, but be sure that you are hired in that one department, otherwise, you have no career opportunities. Home Office is a very stuffy atmosphere with tension and unhappy co-workers. Requires a lot of game playing to be recognized. Do not let their "values" fool you because they are not about their people. Hard to contribute to your job because you are always told what to do and your opinions does NOT matter. Oh, and the stupid rules from no snacks at your desk to no open toe sandals in the summer adds to more control. The managers go to a week long trip to the beach each year on the guise of team building while the folks doing the day to day jobs sit at the office with no recognition. They are losing too many good employees and recruiting out of town folks because the workforce in Baton Rouge knows about their bad work reputation.

    Advice to Management

    Do not put together a "value" system when it is not being lived. Employees do matter. Take a look at your senior managers. Some are there for their selfish gain. I love and grew up on the coffee, but have lost respect for the company.


  9. Helpful (2)

    This business could be a very successful business but it does not focus on one thing; its employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Products and services Employees Quality of coffee

    Cons

    Political Time to hire Not trust worthy Unethical

    Advice to Management

    Sometimes it is not those people that you think as it is the ones that are making all of the changes.


  10. Helpful (2)

    Great Need of Executive Level Experienced and Educated Leadership at all levels for the Growth Trying to be Accomplish

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Community Coffee full-time (Less than a year)

    Pros

    A great across the board retail branded coffee offering for office coffee service in a world of competitors offering generic vending coffees.

    Cons

    Very dysfunctional organizational structure in the CSD-DSD division.Structure creates animosity not team work. AE's (strictly a hunter position) are paid very minimum base (definitely not a living wage) with the assumed appeal of "unlimited cap" ...only to be paid if they can bring a certain $ amount of new business to the table each month and in reorders whether the company has had a presence in market with consumer brand recognition for 15 years or brand new to the market for 1 year. An AE competes not only with established market coffee vendors but also competing with every salaried Community Coffee employee in that market (ASM's TSM's SS's and Route Drivers). Company prides itself on the statement that "Everyone in our company sells", thus incentivizing the ego's of every salaried position to grab a sale to receive "atta boys" in hopes of promotion, and yes big sales brought to table means company promotion opportunities, not skill sets. AE's do not receive sales leads called into HQ for their territory.The salaried positions take them (very unethical). Absolutely no respect given to the AE's which are tasked with bringing $125,000 in new business to the table each year. Very blue collar thinking by leadership concerning sales. AE's DO NOT receive 12 months of credit for a sale only the number of months left in the year from the time the sell is made. With a new business year June -May the AE number rolls back to $0 and their hunting task starts all over again from "scratch". KEY question to ask during an interview for the AE position: How long has Community been present in this market? How many former AE's in this market have made their number? (FYI: which would mean a payout of $70k if on plan) What has been the company wide AE turnover rate? What overall percentage of all AE's every hired have every made their number? If interviewing for a new market (=brand presence as an office coffee provider less than 5 years) what is the companies "Go To Market Plan"? Note: The company marketing plan is an AE in a company car with a logo on it knocking on doors and a Community delivery truck. Company funds will be allocated for running TV commercials advertising Community Coffee in the market only when a certain amount of sales dollars have been generated. This is an example why the need to executive level experience in company. The AE in these new markets takes the financial hit of advertising to grow the brand with their door to door knocking and cold calling...not hitting their numbers as in all businesses creating market brand awareness takes time and money before a return on the investment will be realized. That new market brand awareness is strictly up the AE and that money is what AE will realize is a cost to them in not making being able to turn accounts quick enough in new markets to be paid a living wage. This will have to change, be offered only to young individuals starting out and able to manage living on $35k for a few years until brand awareness grows to a level of return or the heavy turnover rate will continue and eventually catch up as negative press to the company.

    Advice to Management

    - Create a territory team sales number which includes the AE as part of that team. Pay AE a living wage salary (eliminate the uncapped potential) and every position works together to achieve that team goal and when the team goal number is reached then all celebrate a bonus together as a team. (example) Everyone bonuses 20% of their base pay for the quarter and then for the year. This creates a culture of team work and team pride of accomplishment...giving all a sense of personal pride in accomplishing together, AND the company keeps more money rather than the uncapped $ currently paid to 1.5% of the AE's. - Embrace Diversity Rather Than Be Threatened By It - Need for Diversity in Field Leadership...Only white males in these positions - Realize that values are not for printing and memorizing, they are to be lived out and lived out first and foremost by those who have direct reports. - Take care of ALL your people and your people will take care of your brand.


  11. Helpful (2)

    Great product!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in New Orleans, LA
    Former Employee - General Manager in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Community Coffee full-time (More than a year)

    Pros

    an amazing product outstanding quality... Genuine passion and knowledge of the coffee industry, this company is very dedicated to the quality of the bean...and all its products, it still small enough to impact it...

    Cons

    Very unfair upper management, as they have a favorites and are very closed to change...

    Advice to Management

    Take a look at who you have, are they helping or hurting.....



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