Community Health Plan of Washington Reviews

Updated July 25, 2015
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5.0
Recommend to a friend
Approve of CEO
(no image)
Lance Hunsinger
2 Ratings

3 Employee Reviews

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  1. CSR Dept

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Community Health Plan of Washington full-time (More than 3 years)

    Pros

    Great on going training, very supportive Senior CSRs and Supervisors. Kudos for Devon!! Great team to work with. I love Non profit agencies that stick to their Mission. A very recommended Agency to work with. Great benefits and salaries.

    Cons

    New Supervisors that do not know how to manage their Job, get rid of Key elements that are important to success of the Operations.

    Advice to Management

    Evaluate the new Supervisor's performance (give them time to show their strong ans week trends), then, allow them to make personnel changes.


  2. Great Mission, Great People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Community Health Plan of Washington full-time

    Pros

    Work-live balance is great with flexible hours, significant PTO, and community service benefit (40 hours per year). Opportunity to drive your own career (no national office that oversees or mandidates everything you do). Colleagues who enjoy each other as professionals and friends. Great downtown location.

    Cons

    Not having a national office means there are no mandidates or corporate policies. As a result, CHPW must invent the wheel itself. If you need more structure or don't like challenge, you won't enjoy working here.

    Advice to Management

    Communicate challenges, solicite feedback and input regarding challenges, recognize hard work, and celebrate success.


  3. A good company but with blind side to Customer Service and the importance of their role

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Seattle, WA
    Current Employee - Administrator in Seattle, WA
    Recommends
    No opinion of CEO

    Pros

    Decent market fair salary - reasonable HR Dept and policies - committed colleagues who give a damn about their work

    Cons

    The tuition of $5000 now has strings attached fine if you dont mind making a committment to two years after study ends. New CEO Lance Hunsinger - not really a downside more of an unknown quantity. Customer Service is still a second stringer to the rest of the company - a great need there for change to compensation and recognition.

    Advice to Management

    Do something quickly to improve the incentive and motivation of the customer service representatives. Work on retention of performing staff who need a better incentive program. The quarterly staff/management offsite no longer exists - This organisation needs to plan for offsite events to compensate for this.



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