Community Health Plan of Washington
2.5 of 5 15 reviews
www.chpw.com Seattle, WA 150 to 499 Employees

Community Health Plan of Washington Reviews

Updated Mar 13, 2014

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2.5 15 reviews

                             

50% Approve of the CEO

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Lance Hunsinger

(10 ratings)

42% of employees recommend this company to a friend
15 Employee Reviews
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    A good company but with blind side to Customer Service and the importance of their role

    Administrator (Current Employee)
    Seattle, WA

    ProsDecent market fair salary - reasonable HR Dept and policies - committed colleagues who give a damn about their work

    ConsThe tuition of $5000 now has strings attached fine if you dont mind making a committment to two years after study ends.
    New CEO Lance Hunsinger - not really a downside more of an unknown quantity.
    Customer Service is still a second stringer to the rest of the company - a great need there for change to compensation and recognition.

    Advice to Senior ManagementDo something quickly to improve the incentive and motivation of the customer service representatives. Work on retention of performing staff who need a better incentive program. The quarterly staff/management offsite no longer exists - This organisation needs to plan for offsite events to compensate for this.

    Yes, I would recommend this company to a friend

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    good employer

    Customer Service Specialist (Current Employee)
    Seattle, WA

    Prosflexible time off, transportation benefit, good people to work with.

    Conscompany slow to respond to customer service need in ref. to computer issues.

    Advice to Senior Managementaddress computer issues in a "real time" timeframe.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Meh

    Anonymous Employee (Current Employee)

    ProsGood work/life balance and benefits. Compensation is mid-range, higher than some places, lower than others. People are nice. A good stopping place on your way to someplace else.

    ConsNo real leadership. Decisions are made by committee to avoid individual accountability. Increased competition in the Medicaid marketplace is turning this into a serious liability.

    Advice to Senior ManagementI would give you advice, but I don't think you are capable of change.

    Yes, I would recommend this company to a friend

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    Ideas are here but not implemented

    Customer Service Specialist (Former Employee)
    Seattle, WA

    ProsGreat people to work with,health benefits are average. Tuition reimbursement for employees a descent benefit. Transportation benefit an added plus for employees.Current CEO a great addition to the company.

    ConsCustomer Service department is not appreciated fully for what they are required to endure on a daily basis. The pay is on the low end fo experienced c.s. HR not always sure about certain benefit applications. Antiquated phone system.Understaffed IT dept. HIGH Turnover should speak volumes about the company. CEO's ideas do not trickle down to customer service in any meaningful way.

    Advice to Senior ManagementUpdate phone system to the 21st century requirements, Add qualified IT staff, EDUCATE HR re:EMPLOYEE BENEFITS, Demonstrate to the Customer Service Department that you truly appreciate their efforts by implementing meaningful updates. Stop telling the c.s. dept. how hard their job is and help seek solutions to improve morale and ways of conducting business

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    Receptionist

    Anonymous Employee (Former Employee)

    ProsThe company has good benefits, transportation assistance and decent pay but not desireble

    ConsThere is high staff turn-over and it is an extremely disorganized company

    Advice to Senior ManagementEliminate the dysfunction across the board and work on retention of performing staff who need a better incentive program.

    Yes, I would recommend this company to a friend

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    It is ok, not great but ok

    Anonymous Employee (Current Employee)

    ProsGreat benefits, good moral among customer service, ok pay(enough to allow you to live), Tuition benefit is very nice.

    ConsManagers are at a horrible disconnect with customer service, Customer service managers can be rude, current team lead is a bit of a joke, ridiculous rules while on the clock(For example in customer service, between down-time you are not allowed to read or you will get written up), Participating clinics are a a joke as well(i.e. seamar), claims system is good awful.

    Advice to Senior ManagementAllow your customer service representatives some leway when it comes to between calls. At least allow them to read a book. Have the customer service managers attend a HR mediation to know what they can do and can not do. Have provider relations put the clinics in place.

    Yes, I would recommend this company to a friend

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    it is fine.

    Anonymous Employee (Current Employee)

    ProsThe incentive pay is a good bonus.

    ConsThe claims system difficulites are embarassing.

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    To get into the health field, this is a great company!

    Customer Service (Current Employee)
    Seattle, WA

    ProsIt is a great starting point in the health area. The tuition reimbursement is great! They do offer great benefits such as time off for community service and it does not count against your vacation time. This can be used to help out in the community or help in your child's classroom. CHP does communicate very well what their ideas and or plans are for the company. They do this by closing the company once every quarter to hold an all staff meeting. They are also very involved in the community. We have events that we sponser, March of Dimes, Breast Cancer and Asthma awareness.

    ConsIf you are looking for career advancement you will want to look elsewhere. The only time that you are recognized is in your evaluation you get annually. There is also a huge disconnect when it comes to Customer Service and all of the other departments. Customer Service does not get the many "perks" or "credit" given to the other departments. We are only recognized by the company for one week in October, Customer Service Week.

    Advice to Senior ManagementCreate more opportunities for younger people to advance within the company. Start asking questions of the non exempt employees to see how they feel and any ideas they may have.

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    Going downhill very fast and selling out hard working and committed employees

    Medical Management (Former Employee)
    Seattle, WA

    ProsIt was a great company at one time. Telecommuting and transportation subsidy.

    ConsCHPW just sold their entire medical management team to Health Integrated. This has resulted in the previous 6% 401K match being reduced to 1% match for 67 dedicated and committed people. Prior to the transition, the employees were threatened by administration and the executive team that if they did not have a "good attitude" they would be terminated. This was a good company, now it is a very sick and unhealthy company! My advice would be to stay away from this sinking ship. This company no longer values their employees. I would suspect that within a year or so, it will be bought out/taken over by a larger "big fish" insurance company. Or the stakeholders including the clinics and board of directors, Healthcare Authority, Washington State Insurance Commissioner and NCQA will drive it out of business.

    Advice to Senior ManagementIf you do not treat your hard working, long term committed employees well, then there is no doubt; you will not treat your health insurance members and patients any better. Example, if I ride up the elevator with the CEO once or twice a week for nearly three years and we exchange small chit-chat each time, we have established a working relationship. I basically want good for him and the company, as I am vested in this company and given them a portion of my life on this earth. Likewise, I thought he would want the same for those in his employ. That is not the case. Management is doing some very cagey and dishonest activities.

    It really was a good company for a time.

    ....then something went wrong and they sold out their staff. Management should be ashamed of how they have treated their employees and their attempt to mislead staff into believing they have no option but to make the transition. Should anyone of these single mother employees decide they can not make the hour long extended commute to Lynnwood due to family and childcare obligations. Administration including Jane Daughenbaugh and CEO Lance has told the employees that they will not qualify for unemployment as CHPW will cite their unwillingness to transfer up north as insubordination and misconduct. Mr. Lance knows he is lying in this case and is deliberately misleading his former employees. He knows that a run on unemployment of nearly 30 - 40 people could be the very action that topples CHPW. So, he is blatantly lying to his previous hard working and committed employees. Unless, they have a significant change in management, it is only a matter of time until the great CHPW company that was.........falls.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Inconsistent Management

    Intake (Former Employee)
    Seattle, WA

    ProsCHPW provides a vital service to the community. There are so many people here who care about the mission and values, but, as in many places, the lower on the food chain the less your opinions and ideas count.

    ConsWith the exception of a few token (not saying undeserved) hires, management is pretty "homogenous." Very uneven treatment of non-management employees. Large talent drain in the past 24 months, and the bad stuff definitely rolls downhill here. Shame.

    Advice to Senior ManagementREALLY follow through on your values statement and make *everyone* count. You have plenty of smart, passionate, and dedicated people on the front lines who are vastly underutilized and even discounted. Also, this is a company that serves a large racial minority community, yet the makeup of your workforce indicates that your principles that drive the treatment of members don't extend to employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Community Health Plan of Washington reviews and ratings — including employee satisfaction and approval rating for Community Health Plan of Washington CEO Lance Hunsinger. All 15 reviews posted anonymously by Community Health Plan of Washington employees.