Community Health Plan of Washington

  www.chpw.com
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Community Health Plan of Washington Reviews

Updated July 28, 2014
Updated July 28, 2014
17 Reviews

2.6
17 Reviews
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Lance Hunsinger
11 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Worst of the worst when it comes to health plans - stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are average, transportation subsidy makes it easier for staff who are not provided parking to commute to work.

    Cons

    There are no leaders amongst the executive team in this organization. All of the executives care more about their own corporate turf then about either the stated mission, or customer experience. The executives in charge of operations are particularly notorious for not wanting to address the real operational problems that exist; both have a long history with other health plans where their reputation was also reflective of their incompetence. Proof of this is in their downgraded NCQA rating which can be viewed online. The original NCQA effort was done to get it done; not to improve quality for customers. This approach to business does not work in the long term.

    The lack of planning for major projects like a new payroll/time keeping system and new employee benefits result in ongoing problems and glitches that could have been mitigated with appropriate project management and planning.

    This community-based health plan should have the most comprehensive and cost-effective option on the new Washington Health Plan exchange but they do not.

    Staff turnover is extraordinarily high, and for good reason. Once hired, it is pretty clear this organization is chaotic and mismanaged.

    Mid-level managers struggle daily under the weight of their incompetent executive leadership team.

    Salaries are less than average which they justify by their not-for-profit, mission-oriented corporate culture.

    The CEO is blind-by-design to what is going around him; he refuses to engage with anyone below his executive team who are all doing an excellent job of hiding the real operational problems in this organization.

    Advice to ManagementAdvice

    This organization needs a clean sweep from the CEO down through each Director. Hire leaders who have demonstrated success in changing stagnant and dying corporations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Just don't go there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Paycheck? But not an overly large one. Decent benefits.

    Cons

    Poor senior leadership, poor mid level management, no long term plan or strategic direction. Fiscal mismanagement. Very poor communication. Secrecy. Snap decisions. Chaos reigns. Just don't go there.

    Advice to ManagementAdvice

    If you know how, show some leadership ability. Do some long term planning. Get some leadership training. Change your business model to one that will actually allow you to control your operation and generate profit, instead of letting the board and the CHC's eat your lunch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Only if you're desperate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Transportation subsidy is good and location near bus and train hubs make a commute manageable. Health benefits are good as is 401K match.

    Cons

    The business model of this organization is one that is set up to fail. The health plan is owned by 19 community health centers (CHC) that are also the Board of Directors. Set up in 1992, to this day there is nothing but infighting amongst the Board that trickles down to impact health plan morale and performance. For example, one CHC was recently encouraging their patients – Community Health Plan of WA members - to switch to the competition!

    The majority of the executives running the health plan are marginally competent; I cannot use the word ‘leader’ to describe any one of them. The culture is one that supports mediocre performance.

    The current CEO is very out of touch with what is going on in the rest of the company. Since he’s been there for over three years, there is simply no excuse for tolerating the incredible dysfunction within the health plan, much less amongst the plan’s Board of Directors.

    There is no commitment to creating a culture where staff is engaged and enthusiastic. Customer Service struggles not because of the manager, but because there is no emphasis or support of excellent service to members within the culture of the organization.

    The departments are built like silos. A territorial attitude by Directors and Managers is swept under the carpet. Other employees who benefit from the status quo target anyone who tries to change things.

    The Marketing Department lost a key executive when the former Director finally gave up and moved on. The Community Development Manager is a passive/aggressive young woman who you can count on to do whatever it takes to climb the corporate ladder. Her aggressive style and abusive interaction with staff is tolerated because she knows how to play the corporate political game.

    The new HR director has brought a breath of fresh air to the organization but she has obviously become ingrained and won’t support staff that bring issues with Directors and other ‘leaders’ to her attention.

    All of the Directors and above lack the courage to challenge the overall dysfunction that permeates the organization.

    The IT department is under funded and under-staffed. Hardware and software are antiquated. There appears to be no commitment to bringing the organization into the 21st century of technology.

    The Quality department did an astounding job of achieving NCQA accreditation – kudos to the Director for her incredible achievement. The challenge now is to maintain that accreditation in this terribly dysfunctional organization.

    All other departments struggle with under-paid and over-worked staff.

    All in all, if you’re desperate for a job, this organization should be nothing more than a stepping-stone to something better.

    Advice to ManagementAdvice

    Eliminate the dysfunction with the Board of Directors. Focus on creating a culture of operational excellence with an emphasis on providing a positive member and provider experience and you may have a shot at competing with the national carriers that won a contract during the recent state RFP. Empower managers to do their job and quit micromanaging. The way the organization is structured creates silos between functional areas. Examine the structure of other successful commercial health plans and mimic that. Pay for demonstrated success and experience at every level of the organization, especially managers and customer service. Learn that your employees are your most valuable asset and start treating them that way. Do the employee engagement survey twice a year; create a culture where listening deeply to your staff when they provide feedback is a priority, and then empower managers to make the necessary changes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Going downhill very fast and selling out hard working and committed employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Management  in  Seattle, WA
    Former Employee - Medical Management in Seattle, WA

    Pros

    It was a great company at one time. Telecommuting and transportation subsidy.

    Cons

    CHPW just sold their entire medical management team to Health Integrated. This has resulted in the previous 6% 401K match being reduced to 1% match for 67 dedicated and committed people. Prior to the transition, the employees were threatened by administration and the executive team that if they did not have a "good attitude" they would be terminated. This was a good company, now it is a very sick and unhealthy company! My advice would be to stay away from this sinking ship. This company no longer values their employees. I would suspect that within a year or so, it will be bought out/taken over by a larger "big fish" insurance company. Or the stakeholders including the clinics and board of directors, Healthcare Authority, Washington State Insurance Commissioner and NCQA will drive it out of business.

    Advice to ManagementAdvice

    If you do not treat your hard working, long term committed employees well, then there is no doubt; you will not treat your health insurance members and patients any better. Example, if I ride up the elevator with the CEO once or twice a week for nearly three years and we exchange small chit-chat each time, we have established a working relationship. I basically want good for him and the company, as I am vested in this company and given them a portion of my life on this earth. Likewise, I thought he would want the same for those in his employ. That is not the case. Management is doing some very cagey and dishonest activities.

    It really was a good company for a time.

    ....then something went wrong and they sold out their staff. Management should be ashamed of how they have treated their employees and their attempt to mislead staff into believing they have no option but to make the transition. Should anyone of these single mother employees decide they can not make the hour long extended commute to Lynnwood due to family and childcare obligations. Administration including Jane Daughenbaugh and CEO Lance has told the employees that they will not qualify for unemployment as CHPW will cite their unwillingness to transfer up north as insubordination and misconduct. Mr. Lance knows he is lying in this case and is deliberately misleading his former employees. He knows that a run on unemployment of nearly 30 - 40 people could be the very action that topples CHPW. So, he is blatantly lying to his previous hard working and committed employees. Unless, they have a significant change in management, it is only a matter of time until the great CHPW company that was.........falls.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Inconsistent Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intake  in  Seattle, WA
    Former Employee - Intake in Seattle, WA

    Pros

    CHPW provides a vital service to the community. There are so many people here who care about the mission and values, but, as in many places, the lower on the food chain the less your opinions and ideas count.

    Cons

    With the exception of a few token (not saying undeserved) hires, management is pretty "homogenous." Very uneven treatment of non-management employees. Large talent drain in the past 24 months, and the bad stuff definitely rolls downhill here. Shame.

    Advice to ManagementAdvice

    REALLY follow through on your values statement and make *everyone* count. You have plenty of smart, passionate, and dedicated people on the front lines who are vastly underutilized and even discounted. Also, this is a company that serves a large racial minority community, yet the makeup of your workforce indicates that your principles that drive the treatment of members don't extend to employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Former temp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company hires a lot of temporary workers, so other temps are very friendly. Good location. Seems like there are good benefits for the full-timers.

    Cons

    Horrible management. Extremely disorganized company. As a temp I was constantly asked to do things that I had no way of doing (through lack of information) or was not trained to do. I was extremely worried I was giving members the wrong information and often had no way of verifying that information. One supervisor in particular has been extremely rude without ever introducing herself. Terrible morale- employees are flat out rude to each other.

    Advice to ManagementAdvice

    Supervisor etiquette lessons? Trial by fire does not work in health insurance, members are counting on us to give them accurate information.

    Doesn't Recommend
  8.  

    It takes more than good benefits to retain employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    Pros

    Good benefits: Low health insurance premiums for self & family, transportation subsidy, generous PTO policy (17 days to start + 40 hrs community service), matching 401K

    Cons

    Low morale, below average pay, virtually no telecommuting allowed, high staff turn-over, ineffective senior management (especially IT & HR), constantly shifting priorities, bad reputation in the industry

    Advice to ManagementAdvice

    Pay staff what they are worth, get rid of "dead weight" around the office, continue to focus on the strategic plan (and quit changing it every year)

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work/life balance and benefits. Compensation is mid-range, higher than some places, lower than others. People are nice. A good stopping place on your way to someplace else.

    Cons

    No real leadership. Decisions are made by committee to avoid individual accountability. Increased competition in the Medicaid marketplace is turning this into a serious liability.

    Advice to ManagementAdvice

    I would give you advice, but I don't think you are capable of change.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Ideas are here but not implemented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Seattle, WA
    Former Employee - Customer Service Specialist in Seattle, WA

    Pros

    Great people to work with,health benefits are average. Tuition reimbursement for employees a descent benefit. Transportation benefit an added plus for employees.Current CEO a great addition to the company.

    Cons

    Customer Service department is not appreciated fully for what they are required to endure on a daily basis. The pay is on the low end fo experienced c.s. HR not always sure about certain benefit applications. Antiquated phone system.Understaffed IT dept. HIGH Turnover should speak volumes about the company. CEO's ideas do not trickle down to customer service in any meaningful way.

    Advice to ManagementAdvice

    Update phone system to the 21st century requirements, Add qualified IT staff, EDUCATE HR re:EMPLOYEE BENEFITS, Demonstrate to the Customer Service Department that you truly appreciate their efforts by implementing meaningful updates. Stop telling the c.s. dept. how hard their job is and help seek solutions to improve morale and ways of conducting business

    Neutral Outlook
    Approves of CEO
  11.  

    Receptionist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company has good benefits, transportation assistance and decent pay but not desireble

    Cons

    There is high staff turn-over and it is an extremely disorganized company

    Advice to ManagementAdvice

    Eliminate the dysfunction across the board and work on retention of performing staff who need a better incentive program.

    Recommends
    Neutral Outlook
    Approves of CEO

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