Community Health Plan of Washington

www.chpw.org
Engaged Employer
Add Review

Community Health Plan of Washington Reviews

Updated June 10, 2015
25 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.1
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Lance Hunsinger
17 Ratings

25 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Worst of the worst when it comes to health plans - stay away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are average, transportation subsidy makes it easier for staff who are not provided parking to commute to work.

    Cons

    There are no leaders amongst the executive team in this organization. All of the executives care more about their own corporate turf then about either the stated mission, or customer experience. The executives in charge of operations are particularly notorious for not wanting to address the real operational problems that exist; both have a long history with other health plans where their reputation was also reflective of their incompetence. Proof of this is in their downgraded NCQA rating which can be viewed online. The original NCQA effort was done to get it done; not to improve quality for customers. This approach to business does not work in the long term.

    The lack of planning for major projects like a new payroll/time keeping system and new employee benefits result in ongoing problems and glitches that could have been mitigated with appropriate project management and planning.

    This community-based health plan should have the most comprehensive and cost-effective option on the new Washington Health Plan exchange but they do not.

    Staff turnover is extraordinarily high, and for good reason. Once hired, it is pretty clear this organization is chaotic and mismanaged.

    Mid-level managers struggle daily under the weight of their incompetent executive leadership team.

    Salaries are less than average which they justify by their not-for-profit, mission-oriented corporate culture.

    The CEO is blind-by-design to what is going around him; he refuses to engage with anyone below his executive team who are all doing an excellent job of hiding the real operational problems in this organization.

    Advice to Management

    This organization needs a clean sweep from the CEO down through each Director. Hire leaders who have demonstrated success in changing stagnant and dying corporations.


  2. Helpful (3)

    Just don't go there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Plan of Washington full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paycheck? But not an overly large one. Decent benefits.

    Cons

    Poor senior leadership, poor mid level management, no long term plan or strategic direction. Fiscal mismanagement. Very poor communication. Secrecy. Snap decisions. Chaos reigns. Just don't go there.

    Advice to Management

    If you know how, show some leadership ability. Do some long term planning. Get some leadership training. Change your business model to one that will actually allow you to control your operation and generate profit, instead of letting the board and the CHC's eat your lunch.


  3. Helpful (2)

    Only if you're desperate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Plan of Washington full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Transportation subsidy is good and location near bus and train hubs make a commute manageable. Health benefits are good as is 401K match.

    Cons

    The business model of this organization is one that is set up to fail. The health plan is owned by 19 community health centers (CHC) that are also the Board of Directors. Set up in 1992, to this day there is nothing but infighting amongst the Board that trickles down to impact health plan morale and performance. For example, one CHC was recently encouraging their patients – Community Health Plan of WA members - to switch to the competition!

    The majority of the executives running the health plan are marginally competent; I cannot use the word ‘leader’ to describe any one of them. The culture is one that supports mediocre performance.

    The current CEO is very out of touch with what is going on in the rest of the company. Since he’s been there for over three years, there is simply no excuse for tolerating the incredible dysfunction within the health plan, much less amongst the plan’s Board of Directors.

    There is no commitment to creating a culture where staff is engaged and enthusiastic. Customer Service struggles not because of the manager, but because there is no emphasis or support of excellent service to members within the culture of the organization.

    The departments are built like silos. A territorial attitude by Directors and Managers is swept under the carpet. Other employees who benefit from the status quo target anyone who tries to change things.

    The Marketing Department lost a key executive when the former Director finally gave up and moved on. The Community Development Manager is a passive/aggressive young woman who you can count on to do whatever it takes to climb the corporate ladder. Her aggressive style and abusive interaction with staff is tolerated because she knows how to play the corporate political game.

    The new HR director has brought a breath of fresh air to the organization but she has obviously become ingrained and won’t support staff that bring issues with Directors and other ‘leaders’ to her attention.

    All of the Directors and above lack the courage to challenge the overall dysfunction that permeates the organization.

    The IT department is under funded and under-staffed. Hardware and software are antiquated. There appears to be no commitment to bringing the organization into the 21st century of technology.

    The Quality department did an astounding job of achieving NCQA accreditation – kudos to the Director for her incredible achievement. The challenge now is to maintain that accreditation in this terribly dysfunctional organization.

    All other departments struggle with under-paid and over-worked staff.

    All in all, if you’re desperate for a job, this organization should be nothing more than a stepping-stone to something better.

    Advice to Management

    Eliminate the dysfunction with the Board of Directors. Focus on creating a culture of operational excellence with an emphasis on providing a positive member and provider experience and you may have a shot at competing with the national carriers that won a contract during the recent state RFP. Empower managers to do their job and quit micromanaging. The way the organization is structured creates silos between functional areas. Examine the structure of other successful commercial health plans and mimic that. Pay for demonstrated success and experience at every level of the organization, especially managers and customer service. Learn that your employees are your most valuable asset and start treating them that way. Do the employee engagement survey twice a year; create a culture where listening deeply to your staff when they provide feedback is a priority, and then empower managers to make the necessary changes.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    Great place to gain experience - long term stability probably an issue

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in Seattle, WA
    Former Employee - N/A in Seattle, WA

    I worked at Community Health Plan of Washington full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    "CHPW" as it's affectionately referred to, has an excellent mission. To provide affordable health coverage to the under-privileged and under-served. It does feel good to know that you're working towards helping others who have minimal means to help themselves.

    In addition, due to the high turn over, it provides internal employees with opportunities (due to frequent job openings) to move around the company and gain experience with multiple aspects of the health insurance business.

    If you get a great manager, it can be a great place to work.

    Their benefits are VERY VERY good (or at least they were 3 years ago). Health insurance is dirt cheap, and a good amount of vacation time is given, which expands by a day a year (up to a particular max).

    Cons

    Unfortunately, the "mission" and job openings are pretty much the only part of working for CHPW that would provide you with satisfaction in your day to day workings.

    As mentioned in the "Pros" section, this company has a HIGH turn over rate. No... I don't mean high... I mean HIGH. At one point, over a period of years, I had actually worked for 6 different managers in the first department I worked in. Later, after moving to another department, in the few years I worked there, I worked for at LEAST 7 different managers. This is due to upper management constantly changing their methods of achieving their goals. "Oh, this didn't work... let's try something else", which usually turns into hiring another or different manager.

    Additionally, both the employees and management know and acknowledge that this is a 1 star plan (in comparison to their competitors). This means that if you've been there long enough, your backside is probably raw from scraping the bottom of the barrel for so long. Every other month (when I worked there), there would be meetings about what the business was doing to improve their insurance ratings. Many of these suggestions were actually quite good, but the long term commitment from top level management just isn't there. As soon as they realized that their "new way" of doing things interferes with existing broken processes, they quietly begin ignoring their previous mandates, and drift right back to the "old way" of doing things.

    Lastly, executive and "C" level management treats this business as their retirement swan song. They are hanging out until it's time to retire, with very little interest in keeping the business more than "just afloat" long term. Many new people in the executive staff seem to have great ideas to begin with, but all seem to fall victim to the same fate of not fighting against the current.

    Keep in mind that I haven't worked for CHPW in over 3 years, so my personal experience with these things ended in 2011, however, I still regularly meet with employees who still work there, and little to nothing has changed since I left (no surprise there...).

    Advice to Management

    There are supervisors doing the jobs of managers, directors doing management work, and top level management that is seemingly completely mentally isolated from the remainder of the company.

    Additionally, independence from the "network" (Community Health Centers) should also be a top priority. CHPW was initially created by the centers, to help funnel patients into their clinics. The biggest issues with this is that the "network" isn't efficient and open enough to actually help the customers that they have creating unacceptable delays in people being seen with their providers (sometimes weeks). A LARGE expansion of their network would do more to help the customers they serve more than a new boardroom makeover with ridiculously colored chairs a couple short years after it was just built-out. In fact, this last sentence sums up a LOT of issues with CHP. They spend money on things that don't require it, and completely neglect the areas that are dragging down the business.

    Fix this, and you will fix the business.


  6. Helpful (4)

    Great Mission, that's about all.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company's mission and values are wonderful and generally drive people to the company and keep them there against their better judgment. At the end of the day, however, the mission and values are merely meaningless words not even practiced within the walls of the corporate office.

    Cons

    An out-of-touch executive leadership team that is happy to quietly cash their paychecks and avoid any sort of accountability, innovation, or corporate or cultural politics. Poorly led management that has no direction from leadership and no value for low-level employees, who generally are doing the majority of the work. There's no growth opportunities or autonomy at any level.

    Advice to Management

    I've lost hope that anyone with any clout there will do anything to change the meandering leadership or the dismal employee engagement. The majority of the leadership team, directors, and mid-management need to be replaced. The lack of accountability, autonomy, and communication has left the company in complete and utter disrepair.


  7. Helpful (4)

    Going downhill very fast and selling out hard working and committed employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Management in Seattle, WA
    Former Employee - Medical Management in Seattle, WA

    I worked at Community Health Plan of Washington full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It was a great company at one time. Telecommuting and transportation subsidy.

    Cons

    CHPW just sold their entire medical management team to Health Integrated. This has resulted in the previous 6% 401K match being reduced to 1% match for 67 dedicated and committed people. Prior to the transition, the employees were threatened by administration and the executive team that if they did not have a "good attitude" they would be terminated. This was a good company, now it is a very sick and unhealthy company! My advice would be to stay away from this sinking ship. This company no longer values their employees. I would suspect that within a year or so, it will be bought out/taken over by a larger "big fish" insurance company. Or the stakeholders including the clinics and board of directors, Healthcare Authority, Washington State Insurance Commissioner and NCQA will drive it out of business.

    Advice to Management

    If you do not treat your hard working, long term committed employees well, then there is no doubt; you will not treat your health insurance members and patients any better. Example, if I ride up the elevator with the CEO once or twice a week for nearly three years and we exchange small chit-chat each time, we have established a working relationship. I basically want good for him and the company, as I am vested in this company and given them a portion of my life on this earth. Likewise, I thought he would want the same for those in his employ. That is not the case. Management is doing some very cagey and dishonest activities.

    It really was a good company for a time.

    ....then something went wrong and they sold out their staff. Management should be ashamed of how they have treated their employees and their attempt to mislead staff into believing they have no option but to make the transition. Should anyone of these single mother employees decide they can not make the hour long extended commute to Lynnwood due to family and childcare obligations. Administration including Jane Daughenbaugh and CEO Lance has told the employees that they will not qualify for unemployment as CHPW will cite their unwillingness to transfer up north as insubordination and misconduct. Mr. Lance knows he is lying in this case and is deliberately misleading his former employees. He knows that a run on unemployment of nearly 30 - 40 people could be the very action that topples CHPW. So, he is blatantly lying to his previous hard working and committed employees. Unless, they have a significant change in management, it is only a matter of time until the great CHPW company that was.........falls.


  8. Inconsistent Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intake in Seattle, WA
    Former Employee - Intake in Seattle, WA

    I worked at Community Health Plan of Washington full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    CHPW provides a vital service to the community. There are so many people here who care about the mission and values, but, as in many places, the lower on the food chain the less your opinions and ideas count.

    Cons

    With the exception of a few token (not saying undeserved) hires, management is pretty "homogenous." Very uneven treatment of non-management employees. Large talent drain in the past 24 months, and the bad stuff definitely rolls downhill here. Shame.

    Advice to Management

    REALLY follow through on your values statement and make *everyone* count. You have plenty of smart, passionate, and dedicated people on the front lines who are vastly underutilized and even discounted. Also, this is a company that serves a large racial minority community, yet the makeup of your workforce indicates that your principles that drive the treatment of members don't extend to employees.


  9. It takes more than good benefits to retain employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits: Low health insurance premiums for self & family, transportation subsidy, generous PTO policy (17 days to start + 40 hrs community service), matching 401K

    Cons

    Low morale, below average pay, virtually no telecommuting allowed, high staff turn-over, ineffective senior management (especially IT & HR), constantly shifting priorities, bad reputation in the industry

    Advice to Management

    Pay staff what they are worth, get rid of "dead weight" around the office, continue to focus on the strategic plan (and quit changing it every year)


  10. Not bad not all bad I should say....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Community Health Plan of Washington full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    health benefits, bus pass, decent starting hourly wages, annual reviews for pay increases and career advancement opportunities

    Cons

    management lack supervision experience, neglect management roles and responsibilities, non compliance regarding HIPAA and PHI

    Advice to Management

    take more suggestion from subordinates and try out new things or ideas utilize feedback for certain processes and procedures


  11. Good work, mediocre compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    High level of flexibility and autonomy in job
    Lots of development opportunities
    Good work/life balance
    Worthwhile mission statement

    Cons

    Lack of clear vision/leadership at the department level
    Benefits/salary not always in line with market rates
    High level of reliance on temporary contractors to remain adequately staffed
    Lack of well-developed or well-documented processes
    High turnover means that institutional knowledge is easily lost

    Advice to Management

    The mission is worthwhile and there's a lot of reasons to want them to succeed, but often times there's a reluctance to go with the cheapest opportunities in the short term rather than what will provide the most value in the long term. This applies to both staff and technological resources. Keeping employees in-house and compensating them fairly will be a step in the right direction for not losing institutional knowledge.



Showing 25 of 30 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.