Community Health Systems Reviews

Updated August 22, 2014
Updated August 22, 2014
180 Reviews

2.6
180 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Community Health Systems Chairman, President and CEO Wayne T. Smith
Wayne T. Smith
104 Ratings

Review Highlights

Pros
  • One of the best things about working at CHS is the job security (in 7 reviews)

  • Good benefits, friendly work environment, professional care given, (in 7 reviews)


Cons
  • Lower salary, office was very run down, high turnover because of round the clock hours and low salary (in 9 reviews)

  • Upper management is allowed to be arbitrary in their dealings with supervisory staff (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Franklin, TN
    Current Employee - Anonymous Employee in Franklin, TN

    I have been working at Community Health Systems full-time for more than 3 years

    Pros

    Company values, opportunities for advancement

    Cons

    Traffic/ commute to and from work is terrible

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Good Starting Place for a career in health care but don't plan on retiring from there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PPSI Provider Enrollment  in  Franklin, TN
    Former Employee - PPSI Provider Enrollment in Franklin, TN

    I worked at Community Health Systems full-time for more than 5 years

    Pros

    It is a large health care organization and has resources to help you gain valuable knowledge. There are some incredibly dedicated people out in the field, at the office sites that know what they are doing that can teach you a lot about the business side to health care.

    If you are in certain departments there is great potential for career growth and development.

    Cons

    The company grew too fast.

    The work load would get overwhelming because they did not want to hire more people and then management would drag their feet on replacing open positions.

    The attendance policy at PPSI was terrible. What is the point in having sick time if you have to schedule it?

    Also when something went wrong they took more time to pin-point a fall guy. It didn't matter who it was or if it was really his/her fault as long as someone could be blamed. I found it highly unprofessional and counter productive.

    Disorganization and poor communication are common between departments and no one seems to know who to go to to solve many problems.

    Advice to ManagementAdvice

    Learn effective consistent communication and get all your departments on the same page.

    Just because someone has been with the company a decade or more doesn't mean they know what they are doing.

    Recommends
    Approves of CEO
  3. 3 people found this helpful  

    CHS is changing...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate IT  in  Franklin, TN
    Current Employee - Corporate IT in Franklin, TN

    I have been working at Community Health Systems full-time for more than a year

    Pros

    Job security, great people to work with, challenging and rewarding. CHS acknowledges there needs to be a cultural change in the IS/IT organization. The change agents are rallying the troops and everyone can feel the difference. Plus, everyone is given an opportunity to affect change and make recommendations. I see CHS becoming an employer of choice - watch out competition...

    Cons

    This is truly an organization that grew overnight. If you don't like to roll your sleeves up and work hard, this is not the place for you. There is a lot to work on and improve, both in technology and culture. Don't assume it is all packaged nicely for you to just do your job. We need innovators ready to create efficient processes delivering high quality.

    Advice to ManagementAdvice

    Develop employees and continue shifting the culture. Let's cheer the change and not be afraid to be different. If the executive leadership disagrees, then I guess we keep doing it the way we have always done it - point is, no fear.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    A great place to work for a few years, but starts to lose its appeal after a couple years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Analyst  in  Brentwood, TN
    Current Employee - Senior Systems Analyst in Brentwood, TN

    I have been working at Community Health Systems full-time for more than a year

    Pros

    Competititve starting salary and opportunity for growth

    Cons

    As you are promoted the small raises you get, do not keep your salary in line with industry. I find myself ranging from extremely busy for weeks on end to no important work for a month.

    Advice to ManagementAdvice

    Better prioritize work load for employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Support  in  Franklin, TN
    Current Employee - Administrative Support in Franklin, TN

    I have been working at Community Health Systems full-time for more than 3 years

    Pros

    Company culture, values - such as integrity and honesty. A culture of excellence. Very professional work environment. Things are done in an orderly manner. Systems in place for most things.

    Cons

    Compensation for non-management employees could be better. Adding a bonus plan for non-management staff would help the company be more competitive and would help retain valuable staff.

    Advice to ManagementAdvice

    Add a bonus plan for non-management staff.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Site Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Site Manager
    Former Employee - Site Manager

    I worked at Community Health Systems full-time for more than a year

    Pros

    Lots of space to work independently, promotions easy to come by

    Cons

    Lower salary, office was very run down, high turnover because of round the clock hours and low salary.

    Advice to ManagementAdvice

    Pay your staff more, especially management. You lose a lot of good people because of it.

    Recommends
    Neutral Outlook
  8. 7 people found this helpful  

    Corporate greed on steroids

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Systems full-time for more than 5 years

    Pros

    Okay insurance plan. Good physician staff.

    Cons

    No regard for employees. I know of one employee of 30 years summarily fired as a cost cutting measure...by Email. CHS customarily pays wages in the lower 1/3 of market rates. Nurses are routinely denied time off for doctor's visits and the like even with several weeks notice. Profits are far more important than patients. Employee turnover is high. The only comraderie among employees stems from the feeling that misery loves company.

    Advice to ManagementAdvice

    Our hospital is among the largest in CHS yet, to the best of my knowledge, none of the Nashville executives have ever set foot on campus. Try to manage the hospitals you have rather than focusing on sucking up even more.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Reckless disregard for the human element

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Systems as a contractor

    Pros

    Opportunity to learn new skillset
    Ability to move up rapidly if you are good at the political game

    Cons

    You will be expected to work up to 90 hours per week to complete projects
    Incompetency at senior levels
    Disregard for employees health, well being and family concerns
    Tendency towards arrogance and dominance from superiors...micro-management from multiple sources leads to confusion and errors
    Deadlines are inflexible and blame is passed down the food chain
    Communication from corporate to remote sites is often too late for the situation
    Contractors are treated like disposable, subhuman vermin
    Overtime pay for contract work is straight...not time and a half as per industry standard.

    Advice to ManagementAdvice

    Evaluate your organization objectively from the outside. Listen to the complaints of current and former employees and contractors: there is a consistency to their arguments and they all point to unreasonable expectations, poor communications, an "old-boy" network and growing pains reflected in inadequate resources and delayed response. You cannot retain talent by working them to the very brink of their sanity. You cannot retain talent by denying them family time. You cannot retain talent by discouraging lunch breaks. You will only retain the desperate, the meek and the dictatorial types and will continue to spend an inordinate amount of your budget on hiring and training instead of the infrastructure..which is sorely lacking. This organization needs restructuring from the top down and reviews will continue to be poor until significant change is implemented

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Great patient care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Nurse  in  Jackson, TN
    Current Employee - Registered Nurse in Jackson, TN

    I have been working at Community Health Systems full-time for more than 8 years

    Pros

    great team work, great patient care

    Cons

    short staffing makes for a long shift

    Advice to ManagementAdvice

    stop looking at bottom line all the time

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 10 people found this helpful  

    Most noteworthy work experience in my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Franklin, TN
    Former Employee - Director in Franklin, TN

    I worked at Community Health Systems full-time for more than 5 years

    Pros

    I learned more about navigating politics and building relationships than I ever expected to need to know. There are a lot of strong, articulate, intelligent and visionary people at this organization, they are just not permitted to use their strengths.

    Cons

    Very large and complex company trying to do business the same way they did when they had 1/4 the hospitals. Poor processes. Poor execution. Company does not invest in employees. Company doesn't value staff. A lot of time and money is wasted because decisions aren't made until the last minute and then systems are deployed with bandaids and the expectation that someone will go back and fix it or complete it later but there never is a later because everyone is moving on the next project. For a complex organization, they continue to partner with small and unsophisticated vendors that lack the ability to deploy a product out of the box. Lots of 'yes' men. Lots of pontificating. Good people that are not rewarded. Under performers continue to survive by flying under the radar and continue to advance because they find someone else to throw under the bus. Silos are solid and difficult to navigate. Lack of vision. Expectations and workload is not only unreasonable but demonstrates how out of touch leadership is. Good people are overworked and working at a level below their paid grade. Under performers coast. Narcissistic behavior is rampant. Turnover is very high - up to 30% in some areas. Lack of transparency regarding next steps or decision making is disturbing. If business model changed and was more progressive, they could be more effective with less staff but no one with decision making power is interested in a change of that magnitude. Goals that impact bonuses are discussed in April, distributed in June and expected to be met by December. Huge disparity with annual increases between teams/SVPs.

    Advice to ManagementAdvice

    Leave. Clean house. Re-evaluate who you want to be in 1 - 2 - 5 - 10 years and then create a published strategic outline of how we need to get there. Stop rewarding under performers, passive aggressive behavior and chaos creators with continued employment. Change how you do business. This is a company that has the potential and footprint to be the best healthcare employer in the world. In order to do that, you have to invest in your team. Provide clear direction to your team and then get out of the way and let them do what you hired them to do. Do away with some of the high level perks (planes, etc.) and low level perks (2-5-10 year pins that everyone throws away), and eliminate the Christmas parties and replace with industry training opportunities and leadership development. There is no internal leadership development. Stop focusing on where the art work goes and who sits where and focus on what you need to do to make this company a company people don't want to leave because they feel valued and a part of something bigger than themselves. Get rid of the guy that humiliates his team and treats them like they are idiots. Take time to look at how your competitors are doing business and being successful and model some of those behaviors. Then think back to when those ideas were pitched to you and you refused to go down that path. Lead the way. You had the idea first...you just didn't listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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