Community Services Group, Inc.

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Community Services Group, Inc. Reviews

Updated July 10, 2014
Updated July 10, 2014
12 Reviews

2.2
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Susan C Blue
7 Ratings

Employee Reviews

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  1.  

    Working with the clients is the most rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Program Director
    Current Employee - Assistant Program Director

    I have been working at Community Services Group, Inc. full-time for more than 3 years

    Pros

    Employees are friendly and care about each other. The clients are fun to work with. There is never a dull moment.

    Cons

    Low pay and high turn over

    Advice to ManagementAdvice

    Raise the pay especially for management positions in order to attract long term quality employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Possible convenient schedule, few opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Therapeutic Support Services  in  Lancaster, PA
    Former Employee - Therapeutic Support Services in Lancaster, PA

    I worked at Community Services Group, Inc. full-time for more than a year

    Pros

    Flexible schedule convenient for attending classes or furthering education, Free trainings provided by the agency, Relevant group discussions through monthly group supervision, Caring supervisors

    Cons

    Constantly changing leadership, Poor benefits offered rarely and only for the limited number of "full time" employees, Late scheduling at times

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Core Values? what are they?

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - MHDSS  in  Columbia, PA
    Former Employee - MHDSS in Columbia, PA

    I worked at Community Services Group, Inc. full-time for more than 8 years

    Pros

    Enjoyed working with the residents.

    Cons

    Supervisors will fire you if they don't like you. Was terminated after nearly ten years along with four others for no "real" reason. Supervisors make fun of the residents along with other staff. It's disgusting! HR is worthless! All in all the place is one huge unethical mess!

    Advice to ManagementAdvice

    Grow up! For real! I would suggest you take your jobs more seriously. Susan Blue...WAKE UP! Open your eyes as to how your residents (you know those individuals who pay to keep your company running) are being treated. Your clients are treated like one big joke. You receive all this positive reconition but reality is you continue to allow your clients and employees to be treated with total disrespect which is why Alot of your employees lack respect for your supervisors and yourself.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Lots of Dissatisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSP  in  Lancaster, PA
    Current Employee - DSP in Lancaster, PA

    I have been working at Community Services Group, Inc. full-time for more than 5 years

    Pros

    Working with the residents and PTO are two of the few good things about working here. The residents are the best. It's a good feeling to know that you are making a difference in someones life. And that they are glad to see you. Like any other place you have good coworkers and bad ones. It is a very good place to work if you have children at home.

    Cons

    The management is clueless and uncaring. They have little to no interest in hearing concerns. They tend to treat everyone below them like they are dumb. Upper management lies to DSPs like there is no tomorrow, they think we don't know. Lower management gets as little done as possible with as little effort as possible. CSG is a for profit agency which is likely why the food budget is now down to $25 a week perperson. As long as nobody dies or no parents complain, it doesn't matter. The residents get things they need at the convenience of the supervisor, not when they need it. There are different rules for different people. Some can have any PTO, some can't. Some staff can do almost no work and keep there job. Others work their buts off and get yelled at. It all depends on who you know and who likes you. Some houses are run very well, and people get the care they need, but others are slipshod and mismanaged, no food, no bath products, medical appointments put off, safety hazards, no respect. There is no accountability for management , they stick up for each other.There is no way to air concerns. There is supposed to be a policy that prevents retaliation but everybody knows it is uninforceable. All the supervisor who is complained about needs to do is say you are insubordinate, don't do your work, argue with other staff, whatever, and out you go. It doesn't matter if it is false. Some supervisors expect the staff to do supervisor work. They seem to change the way things are done and get a new 'plan' about every 6 months. The biggest problem is that upper management not only tolerates this but encourages it by not acting. Their business outlook is still ok because to listen to them talk and read the website, they are the best place to put a family member and everything is just great.

    Advice to ManagementAdvice

    Listen to the DSPs. We know what is going on, we are not as stupid as you seem to think, we can see a conjob coming. Go to staff meetings. Or better, have a staff meeting with just the DSPs. Listen to what they have to say and make sure nobody who talks gets fired 2 weeks later. Respect us. Respect the residents and their lives. Keep employees accountable. Hire people that actually care.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    A very disappointing work experience in residential group home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Care Professional  in  Williamsport, PA
    Current Employee - Direct Care Professional in Williamsport, PA

    I have been working at Community Services Group, Inc. full-time for less than a year

    Pros

    The individuals were delightful to work for.

    Cons

    Staff attitudes and conduct very concerning, not to mention unethical, immoral, and unprofessional conduct towards fellow employees. Violent atmosphere, constant changes in policies without regard towards staff. Benefits changing often, supply shortages, unsafe transportation. Supervisors unable to deal with communication conflicts nor staff scheduling issues. Very unsafe work environment due to wages and staff dissatisfaction.

    Advice to ManagementAdvice

    Raise wages to attract professional, moral, and ethical staff. Prescreen employees carefully to avoid possible client abuse. Act responsibly to resolve employee conflicts fairly and effectively. Provide training to allow for growth within the company. Offer employees the opportunity to transfer within the company or adjust shifts to accommodate their family life to avoid staff conflicts.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Short lived, but a valuable experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Care Professional  in  Watsontown, PA
    Former Employee - Direct Care Professional in Watsontown, PA

    I worked at Community Services Group, Inc. part-time for less than a year

    Pros

    Providing care for individuals who can't care for themselves is a rewarding experience. It's a great job for someone who has kids, or wants to have kids, because it provides valuable training and preparation for taking care of those who can't care for themselves.

    Cons

    During my time there, the current supervisor didn't have the experience as a direct care professional, so he didn't understand the work required of us. He no longer works there, but neither do I so I don't know what's changed since he left.

    Advice to ManagementAdvice

    Promote from within, and if employees make mistakes, look to correct them with guidance, not penalties.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great company to work for if you love the social service field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Support Professional  in  York, PA
    Current Employee - Direct Support Professional in York, PA

    I have been working at Community Services Group, Inc. full-time for more than a year

    Pros

    Plenty of hours available to work.

    Cons

    Pay could be better for the things you have to deal with.

    Advice to ManagementAdvice

    Stop hiring recovering drug and alcohol addicts.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very poor experience, would never recommend to anyone, ever!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Licensed Practical Nurse  in  Watsontown, PA
    Former Employee - Licensed Practical Nurse in Watsontown, PA

    I worked at Community Services Group, Inc.

    Pros

    Pay is not bad. Enjoyed the clients. Thought some of the co- workers were nice to have on staff, assisted each other as a team .

    Cons

    Poor management, negative environment, too long of hours with no brake time. Unfair work atmosphere. People alway out to get each other in trouble. Boss very unreasonable!!!!!

    Advice to ManagementAdvice

    Learn how to make treat staff. A happy staff is a healthy and happy work environment!!!!
    Take more time to hear others and their opinons.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    I would never go back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lancaster, PA
    Former Employee - Anonymous Employee in Lancaster, PA

    I worked at Community Services Group, Inc.

    Pros

    Many of the employees are great people. They want to help others and they are dedicated to that.

    Cons

    Very low compensation. Benefits were horrible, you couldn;t add any dependents to your vision or dental plans. They required employees to use thier PTO on holidays-they didn't give holiday pay. Always reorganizing, they have probably reorganized 3 times in the past 3 years. Promotions and advancement are based on who you know and who you're friends with. Training is also very unorganized.

    Advice to ManagementAdvice

    Stop changing things every 3-6 months. That's not enough time to make changes.

    Doesn't Recommend
  11. 1 person found this helpful  

    Community Services Group does not show value to staff and does not tell the truth to its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Program Director  in  Mountville, PA
    Former Employee - Assistant Program Director in Mountville, PA

    I worked at Community Services Group, Inc.

    Pros

    the individuals you care for.

    Cons

    management has no respect for their employees; management has double standards; places litle or no value on their employees and much disregard for the individuals in their care.

    Advice to ManagementAdvice

    learn how to value your employees, learn how to give value to your employees, and LEARN HOW TO TELL THE TRUTH to your employees, be consistent with policies and procedures and the implementation thereof, treat all employees as you treat all employees.

    Doesn't Recommend

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