Compass Knowledge

  www.embanetcompass.com
  www.embanetcompass.com

Compass Knowledge Reviews

8 Reviews
2.6
8 Reviews
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Daniel J. Devine
3 Ratings

Employee Reviews

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  1.  

    This job started a lifesaver, and became a source of joy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Specialist in Schererville, IN
    Current Employee - Quality Assurance Specialist in Schererville, IN

    I have been working at Compass Knowledge as a contractor (less than an year)

    Pros

    If you have the skills, this does not require heavy lifting. On occasion, it's informative and interesting.

    Cons

    The nature of the work is not consistant. It ebbs and flows with the demands of the various schools posting online courses. And, as a contractor, I have no real communication with the course developers. I have lots to offer by way of years of editorial experience, but I get the sense there is little desire to really tackle the details.

    Advice to ManagementAdvice

    As a full-time, in-house QA specialist, I could form relationships with the developers and communicate the need to be exact in the details. Applying Associated Press style to the courses, rather than the un-observed academic styles would create a far more user-friendly course environment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Repetitive and Misguided. Has turned For-Profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Advisor
    Former Employee - Enrollment Advisor

    I worked at Compass Knowledge full-time

    Pros

    Great hours, fun culture and in the beginning was great, but greed has taken over.

    Cons

    Management too focused on metrics which do not accurately reflect opportunity or quality. Managers are more metric monitors than anything...turning into an agressive call center

    Advice to ManagementAdvice

    "Get back to basics" as you say. Quantity does not equal quality. Nonprofit mentality can bring slow and steady growth...turning the place as a for profit only hurts customer perception, and would disgust clients if they knew.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Frightening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Compass Knowledge (more than an year)

    Pros

    A small, very ambitious profit driven company that knows how to leverage aggressive marketing to trusting clients. Reasonable pay and benefits. Nice location and offices.

    Cons

    Rather ruthless business practices - lots of scratching and clawing behind the scenes. Don't question their practices or their ethics or you won't be there long. All is not as it appears.

    Advice to ManagementAdvice

    own up to your business practices and provide more transparency to clients and employees on how your profits are inequitably leveraged to keep your elite execs flush with money.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Great company with room to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Advisor in Orlando, FL
    Current Employee - Enrollment Advisor in Orlando, FL

    I have been working at Compass Knowledge full-time (more than 3 years)

    Pros

    Lots of room to grow.
    Fair pay
    Great health benefit plan
    Great education reimbursement plan (lots of Masters degree options)
    Flexible hours
    Great co-workers
    Great local managers and team leaders

    Cons

    Company merged with a competitor in 2010- old management was better
    Executive team is located remotely
    Can be stressful (isn't every job?)

    Positive Outlook
  6. 1 person found this helpful  

    I was dumfounded and astounded at the absence of professionalism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Enrollment Advisor in Elk Grove Village, IL
    Former Employee - Enrollment Advisor in Elk Grove Village, IL

    I worked at Compass Knowledge

    Pros

    The views from the Elk Grove Village office can be very nice.

    Cons

    It is unfortunate the enrollment division is run in such a subprofessional manner. People, including management, are very disruptive and can be quite rude to each other.

    Advice to ManagementAdvice

    I heard you advise many times to "get back to basics" during my short tenure there. May I respectfully suggest you seek basic leadership training and practice same on daily basis to serve as role models in your workplace? Demonstrating professionalism and showing professional respect for your fellow employees will make for a workplace with a more professional atmosphere.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Nice work environement with smart people but has little room for innovation and work can be routine and not challeging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Compass Knowledge

    Pros

    Work environment is relaxed and full of smart people
    Company respects their employees and treats them well

    Cons

    Work can be extremely repetetive depending on work load
    Tasks are generally not challeging
    There is little space for individuals to be creative or innovative since there is a prescribed method for most tasks and few avenues for ideas to be shared and inacted

    Advice to ManagementAdvice

    You should learn to better utilize your workforce. There seems to be a high percentage of employees with advanced degrees but the majority of the tasks require, at most, a bachelors degree. Compass learn to capitalize on the talented people that it employees.

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Would not recommend to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Compass Knowledge

    Pros

    Some of the best people to work with, good benefits and a clean new office environment. Regular M-F office hours for almost all positions.

    Cons

    Top management has issues with delegating tasks and authority. Too many chiefs all trying to run the departments, so employees end up dealing with managers conflicting directions and priorities. Promotional opportunities are limited and very discriminatory. Turnover rate is high no matter what department you're in. Lack of training on behalf of the company is poor and the entire company is a giant rumor mill constantly turning.

    Advice to ManagementAdvice

    Listen to your employees and become part of the team instead of acting like an "untouchable executive." CKG employees need executive leaders to work with them not just "above" them.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Needs to demonstrate more trust in it's employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Compass Knowledge

    Pros

    Reduced costs to enter in degree programs the company offers, the staff that are "in the trenches" are really great people.

    Cons

    Senior management responds at a very superficial level to employee concerns, if at all. Very little communication is provided to employees. Director-level managers feel more like puppets than actual supervisors, their ability to represent their direct reports feels undermined by senior management. Too much power given to business unit leads, upsets the balance between the business units and functional team.

    Advice to ManagementAdvice

    Rebalance the point of power in the company and look at creating a healthier work environment. Too much leniency is afforded the business unit leads and it consistently comes at the cost of dissatisfied employees.

    Disapproves of CEO

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