Compassion International

  www.compassion.com
  www.compassion.com

Compassion International Reviews

Updated September 30, 2014
Updated September 30, 2014
41 Reviews
3.2
41 Reviews
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Recommend to a friend
Approve of CEO
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Jimmy Mellado
9 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    An amazing organization going through some growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology in Colorado Springs, CO
    Former Employee - Information Technology in Colorado Springs, CO

    I worked at Compassion International full-time

    Pros

    The mission of Compassion is astounding. Their business model of partnering with the local Church to lift children out of poverty is not only inspiring, it is Biblical.

    Cons

    The organization has undergone significant growth over the last 10 years, and organizational maturity has struggled to keep up with the demands of rapid growth.

    Advice to ManagementAdvice

    Do not be afraid of bringing in top-tier talent to achieve on the organizational change needed to support the growing ministry. Embrace organizational maturity while not losing focus on the underlying Biblical principles that define who you are. Embrace technology, but only to the point that it serves the mission. Stay off the bleeding edge of technology. Discard anything that is not your core competency.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A mess.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO

    I have been working at Compassion International full-time (more than 5 years)

    Pros

    Compassion has an incredible mission that stands apart from other organizations, and is easy to commit to.

    Cons

    Our new CEO (in place for a year now) has to come to grips with all of the problems within the ministry. He has no idea of what's really happening further down from his direct reports, and is very out of touch with all of the fear based leadership that's happening. Employees are not unhappy with work they do, but with VP level and above leadership and the level of "abuse" they practice. These are mainly within the Shared Services areas.

    Ethics complaints are re-directed as a reporter's fault instead of investigations being done. Employees are afraid to speak up out of fear of retaliation. Employees are disciplined from a very inconsistent approach, namely HR people play "favorites". This goes all the way up to the HR VP, who only serves as an unqualified and boys club figurehead.

    Advice to ManagementAdvice

    Amazing organization, but figure out what is really going on. GSS is a mess, and has no good leadership to move it forward. TCPT is a mess, and incredible amounts of dollars are being thrown out the window with no results being shown.

    Donors should start taking a closer look at where their dollars are going overall, and not just depend on the percentages that are shared. Look below the surface. There are major problems, and God will not bless this ministry forever with all of the hidden issues that can't help but get in the way of more growth, or even sustained daily operations.

    Values are not consistent, and are not practiced throughout the ministry. Fix those pockets. People are getting hurt!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great Christian mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Compassion International full-time (more than 3 years)

    Pros

    Good benefits and competitive pay for a Christian non-profit.

    Cons

    Lot's of change of direction from middle leadership

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Wonderful mission at the ield projects while organizational values not in alignment at headquarters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Colorado Springs, CO
    Current Employee - Senior Manager in Colorado Springs, CO

    I have been working at Compassion International full-time (more than 8 years)

    Pros

    The plus is having a connection with the sponsored children in the field projects around the world. Employment engagement is high on the mission... reinforced by 5 year anniversary trip to the field as best employee benefit.

    Cons

    The senior leaders are unaware of how toxic the working culture is in many departments. They either don't care to know, or do not know how to change course after having steady staff growth for so long (ten years or so). Very poor people managers throughout the organization.

    Advice to ManagementAdvice

    To senior leaders... leave your ivory tower and mix with the folks... get to know the unvarnished truth from the rank and file. There is a whole layer of management that is concealing the truth.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    The expectations are high but the work environment is very positive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Compassion International as a contractor (less than an year)

    Pros

    Co-workers are friendly and supportive.

    Cons

    None that I can think of.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    One of the best jobs I have ever had until the politics kicked in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager in Colorado Springs, CO
    Former Employee - Human Resources Manager in Colorado Springs, CO

    I worked at Compassion International full-time (more than 5 years)

    Pros

    Great mission. They talk the talk...unfortunately they don't walk the walk.

    Cons

    Politics politics politics. The worst thing that can happen is to make hiring and firing decisions based on political motives - especially in the non profit sector of employment. Unfortunately that was and is all to prevalent at Compassion. The idea that one can go further if they get rid of the ones with positive influence and high credibility is a real downfall for an organization. When it is a "Christian" organization it is even worse...it devalues the mission and the leadership. This is pretty prevalent at Compassion, and it shows. How awful to have lived through this there after more than five years of positive influence and credibility.

    Advice to ManagementAdvice

    Start transitioning the old guard...out with the old and in with the new. Management needs a complete overhaul. Get some humility in the top leadership roles - the senior VPs should go. Arrogance begets arrogance and there is no room for the "Good old boy mentality." You claim to be spiritual leaders, but you play politics like no other organization I have ever worked for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Nice place to work, be careful though ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at Compassion International as a contractor (more than an year)

    Pros

    Unlike so many Fortune 500 companies, Compassion genuinely cares about their employees by providing a solid work-life balance, professional and spiritual growth opportunities and supports employees facing personal and family issues. Benefits and facilities are terrific. Connection to the mission is excellent with anniversary trips to countries that sponsor children. Compassion is true to their mission to release children from poverty and is making a significant difference in children's lives.

    Cons

    Unfortunately, the environment is still more a ministry, consensus-based slow decision-making organization. Accountability and clear lines of authority and responsibility are unclear or lacking. Their Christian-only hiring policies limits the pool of candidates and the expertise and experience of the staff is reflective of this issue. The organization is management heavy with many managers only having one - three direct reports and Directors with on average 5 - 20 reports. There is also an under the covers severe passive-aggressive atmosphere in some parts of the organization, for example IT.

    Advice to ManagementAdvice

    For Compassion to attract and retain high quality staff, hiring policies regarding religious beliefs and affiliation need to be reviewed and relaxed. The management structure and decision-making process needs to be redesigned to meet the needs of this fast growing company, reducing and/or removing the consensus-based decision-making approach. Passive-aggressive behavior should not be tolerated. The new management under Jimmy Mellado is moving in the right direction on some of these issues. Time will tell.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Working at Compassion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Compassion International full-time (more than 5 years)

    Pros

    Great mission and purpose to aspire to

    Cons

    Lots of politics and demonstrated "Peter Principle"

    Advice to ManagementAdvice

    You you want to hear from new hires -- DO IT and listen

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Up, then down...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Compassion International full-time

    Pros

    The compelling mission is the best reason to work for Compassion. You will get to contribute to the release of millions of children from poverty in Jesus' name.

    Cons

    Upper management consistently ignores the experience and intelligence of full-time employees in favor of outside consultants. Repeated exposure to this treatment devalues individuals "in Jesus' name".

    Advice to ManagementAdvice

    Think harder about your infatuation with outside consultants that simply tell you what you want to hear. You're right, there are many people beating down the door to work for Compassion - but once one gets in, they'll soon realize that their contribution has little value.

    Positive Outlook
    No opinion of CEO
  11. 7 people found this helpful  

    Proficiency in Marginalizing and Overwhelming Professional Staff in Context of Rapid Growth and World-Changing Mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Staff in Colorado Springs, CO
    Current Employee - Professional Staff in Colorado Springs, CO

    I have been working at Compassion International full-time (more than 10 years)

    Pros

    Noble place to work. Really good pool of talent. Great benefits. Great location in Colorado Springs. Great vision for the future. Business casual culture. Does not have the overly "religious" feel of some Christian organizations. The culture allows people the freedom to be real. Pockets of healthy work environments do exist. People genuinely care about the mission.

    Good career starting point for someone who has a journeyman mentality and is willing to move through different parts of the organization.

    Cons

    Executive leadership is strong on strategic vision, but markedly less effective in leading the organization to fulfill that vision. Good ol' boy network is alive and well. They don't like to hear bad news. Dissenters are perceived as whiners or troublemakers.

    Mid-level professionals love Compassion's mission but hate the culture of diminishment and mixed messages from different levels of leadership...all of this in the context of a demanding work environment. Mid-level professionals new to Compassion routinely have their prior experience in the corporate world rejected because the they are "new", "not trusted" or "don't speak the language".

    One of the markers of a poorly-run organization is overtime. Burn-out and overtime is common-place in some parts of the organization.

    Advice to ManagementAdvice

    "Shame breeds fear", says author/speaker/researcher Brene Brown. That describes much of the corporate culture in three words. There is a culture of fear and intimidation that emanates from certain leaders who marginalize their professional staff unintentionally and sadly in some cases, intentionally.

    Your professional staff don't trust the upper echelons of leadership. Author/speaker Patrick Lencioni talks about meetings after meetings as being a marker of distrust. I see these meetings after meetings all of the time. The amount of emotional energy being spent on issues of distrust and disappointment is palpable.

    Staff are grinding...dealing with the angst over the how change is being managed and how strategic initiatives are railroading business-as-usual...all while still attempting to maintain double-digit grown...is draining...and often demoralizing to your good staff...because the amount of work is just so overwhelming. Many of your key staff have one foot out the door because they have lost confidence in leadership and, despite their willingness to do so, they can no longer do the job being demanded of them.

    My advice to executives: Escape from your ivory tower offices and travel schedules and get out and mingle on the shop floor with the staff and mid-level professionals. Get connected with your staff two levels below you. Do it intentionally. Do it routinely. Manage by wandering around. Use the opportunity to build trust and tune-into the realities of what your professional and line staff are experiencing. Develop trust by re-establishing a presence with your staff in contexts other than just chapel or town-hall public appearances.

    You have a chance to turn this around. Do what you espouse: love your people and dignify them with your presence. Get to know them, again...or maybe for the first time. Spend a day in their shoes every once in awhile. Win back their trust and you will unleash a multiplier that will rocket you towards your envisioned future. In the absence of the trust of your staff, your Gallup "Best Workplace" Award is just a bunch of chest-thumping.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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