CompuCom Reviews

Updated July 1, 2015
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2.3
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CompuCom President and CEO James W. Dixon
James W. Dixon
50 Ratings

Pros
  • Good work life balance & benefits (in 16 reviews)

  • The ability to work from home (if you are in the right department (in 14 reviews)

Cons
  • There have been no pay raises or cost of living increases for the workers in many, many years (in 19 reviews)

  • No raises in over 5 years treated as a non employee but expected to act like an employee (in 31 reviews)

More Pros and Cons

95 Employee Reviews

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  1. Inside Software Sales Specialist/ISR/CAM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Manager/Software Specialist in Dallas, TX
    Current Employee - Customer Account Manager/Software Specialist in Dallas, TX

    I have been working at CompuCom full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company seems to be very family oriented. The benefits are good, the perks are good. Most of the people are genuine. You have free onsite gym access, large cafeteria that serves the majority of the day, some departments offer work from home days via remote access.

    Cons

    The owners do not seem to be committed since the company is trying to go Public. There has been many management issues and changes. The raises tend to go on FREEZE HOLD more frequently than being issued to hard working individuals.


  2. It's as advertised- Low pay but good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - VOIP Technician in Dallas, TX
    Current Contractor - VOIP Technician in Dallas, TX

    I have been working at CompuCom as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Willing to give newcomers a chance. Allows you to work on certifications with company resources and exam vouchers. Overtime is available quite often

    Cons

    Very loose management structure based on popularity rather than ability or merit. Many are overlooked while others excel for being right under the right manager's nose.

    Advice to Management

    Stick with the processes that are already in place to manage employee performance. Employees deserve to be evaluated so that they understand what the expectations are and what areas need to be improved. Get feedback from subordinates to gauge how leadership is performing. The word "TEAM" is used a lot more than it is practices. Leaders build teams.


  3. Helpful (1)

    Help desk associate

    Former Employee - Help Desk Analyst in Dallas, TX
    Former Employee - Help Desk Analyst in Dallas, TX

    I worked at CompuCom

    Pros

    They train well and benefits were good

    Cons

    There was a revolving door of people coming and going. Our management changed hand 5 times in the 4 years I was there.

    Pay was not good and you were constantly asked to do more for less

    Advice to Management

    Pay your employees what they have earned!


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  5. Sr. Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Developer in Dallas, TX
    Former Employee - Senior Developer in Dallas, TX

    I worked at CompuCom full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Telecommuted - worked from home. Negotiated additional PTO.

    Cons

    Upper management - they are not up with the times as far as software and processes. Pay scale is way below average for this level of position and they won't budge on that either. I was told that after 90 days I would be reviewed for an increase but that never happened.

    Advice to Management

    Instead of laying off the employees that are moving your company forward, you need to look at the old folks holding up the progress in your IT department.


  6. PROGRAM MANAGER

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Dallas, TX
    Former Employee - Program Manager in Dallas, TX

    I worked at CompuCom full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Large company that feels like a small one.

    Cons

    New owners are far too concerned about changing the company into something it's not.

    Advice to Management

    KISS - Keep it simple silly


  7. Stuck

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deskside Support in Dallas, TX
    Current Employee - Deskside Support in Dallas, TX

    I have been working at CompuCom full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Job, paycheck. I can see a McDoctor once a year.

    Cons

    Pay goes down every week. No prospects for a future. Paperwork gets more and worse on a daily basis.

    Advice to Management

    Quit. You're not helping.


  8. Management Poistions at CompuCom

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Director in Dallas, TX
    Former Contractor - Director in Dallas, TX

    I worked at CompuCom as a contractor (More than 10 years)

    Pros

    Reasonable salary, Benefits available, conservative work environment

    Cons

    Little opportunity for Performance pay (aka no bonus for Contract), Sr. Management "disconnected" from Customers/employees. Work is considered the priority with minimal attention to a balanced life


  9. Helpful (3)

    Overwork, Poor Management, Poor Benefits, Poor Pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk in Dallas, TX
    Current Employee - Service Desk in Dallas, TX

    I have been working at CompuCom (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You have a job and benefits. That's it.

    Cons

    You are expected to take on up to five or more company accounts, which could include two or more very high traffic accounts
    Micromanagement is prevalent, as you are expected to go to lunch or breaks as determined by computer. You're expected to use a knowledge base and do it by that book even if you know the procedure by heart, If you slip up and miss a period, management treats it as the end of the world.
    The managers are less than receptive to concerns regarding training and management will either ignore your complaints, make promises on training and then not deliver, or blow it back in your face entirely. You're expected to adhere to a schedule, even if the call volume is high.
    Going back to training, you are expected to be an expert after only a few hours of training.
    Benefits are a pure joke and utterly poor.
    Managers are egotistical, arrogant, and lead by dictatorship. They complain about SLAs yet will not join in taking calls, chats, or emails to ensure that there are no breaches.
    Getting time off is a pain in the rear end.
    Raises are non-existent.
    Clients are given carte blanche to be abusive to the employees as well and place very unreasonable expectations on employees.
    Overtime is non-existent and even then management treats it as a capital offense.

    Advice to Management

    Your company is a ticking time bomb that is waiting to go off. If there is nothing done, you will probably:
    A. Lose accounts
    B. Be sued by an employee(s) for a hostile work environment
    C. Lose employees
    D. Have employees walk out.
    E. Cause employees to seek to form a union to force some change down the company's throat
    F. Things far worse but not mentionable here.
    G. Employee walkout in the middle of a very busy time....or a client visit.


  10. Helpful (1)

    IT System Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst in Dallas, TX
    Current Employee - Technical Analyst in Dallas, TX

    I have been working at CompuCom full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Work at your own pace. Management is not looking over your shoulder. expect the numbers to be as expected.

    Cons

    it's been at least 3 years since there were any pay raises. then the last pay raise was around 2 per cent. doesn't even keep up with cost of living increases.

    Advice to Management

    it doesn't matter what we suggest, management is only interested in the numbers to keep the customers happy. which makes their SLA's and their bottom line acceptable.


  11. Helpful (1)

    No room for advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Tech in Dallas, TX
    Current Employee - Service Desk Tech in Dallas, TX

    I have been working at CompuCom full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Paid certifications and Fitness Center

    Cons

    No pay raises, got rid of the PPO and now we are stuck with a High Deductible insurance policy that is not really affordable.

    Advice to Management

    Having shrimp boils, and re-painting the service desk won't improve employee morale until you decide to address the issue of pay raises.



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