CompuCom

  www.compucom.com
  www.compucom.com

CompuCom Reviews in Dallas, TX

Updated December 3, 2014
Updated December 3, 2014
539 Reviews
2.6
539 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CompuCom President and CEO James W. Dixon
James W. Dixon
256 Ratings

Review Highlights

Pros
  • They do have a good work life balance and it is a pretty laid back atmosphere (in 16 reviews)

  • The ability to work from home (if you are in the right department (in 14 reviews)


Cons
  • No annual raises or cost of living allowance for 5 years and counting, period (in 19 reviews)

  • Salary doesn't match market value and no raises in the last 5 years (in 31 reviews)

More Highlights

75 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Nice Atmosphere, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Tech in Dallas, TX
    Current Employee - Service Desk Tech in Dallas, TX

    I have been working at CompuCom full-time (less than an year)

    Pros

    Great group of people to work with, fairly laid back work environment

    Cons

    You will never get paid industry standard, company will constantly make promises about perks, employment and compensation, but never keep them.

    Advice to ManagementAdvice

    Upper management doesn't care about external review sites like this one. They make their money. They are happy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Company's 'Wellness Program' May Actually Be Illegal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at CompuCom full-time (more than 3 years)

    Pros

    Employers certainly may have voluntary wellness programs -- there’s no dispute about that -- and many see such programs as a positive development

    Cons

    This company requires employees to have a biometric screenings and charges you surcharges (penalty) every pay period if you do not meet their requirements. Also the ranges set for these tests are not the same as the national standards for these health tests, so more people fail and they can charge the employee the surcharges every pay period.

    The EEOC contends that the biometric testing and health risk assessment constituted ‘disability-related inquiries and medical examinations’ that were not job-related and consistent with business necessity as defined by the Americans With Disabilities Act (ADA)," the EEOC said in a statement. "These alleged actions and severe consequences for not providing prohibited information as part of its ‘wellness program’ violate Title I of the ADA, which prohibits disability discrimination in employment, including making disability-related inquiries.

    But they have to actually be voluntary. They can't compel participation in medical tests or questions that are not job-related and consistent with business necessity by canceling coverage or imposing enormous penalties such as shifting 100% of the premium cost onto the back of the employee who chooses not to participate. Having to choose between complying with such medical exams and inquiries, on the one hand, or getting hit with cancellation or a penalty, on the other hand, is not voluntary and not a choice at all.

    It’s certainly a worthwhile effort – up to a point. But then there are the health “risk assessments.” So-called “health fairs” or “biometric screenings” can pry into personal medical histories – and may be illegal.

    The U.S. Equal Employment Opportunity Commission (EEOC) has filed lawsuits against two companies this year, claiming some medical exams and non job-related lifestyle inquiries violate the Americans with Disabilities Act (ADA).

    Advice to ManagementAdvice

    Offer "voluntary wellness programs" and stop surcharging the employees if they do not meet your requirements before EEOC files lawsuits against company.

    "Employers certainly may have voluntary wellness programs -- there’s no dispute about that -- and many see such programs as a positive development," said an attorney for the EEOC. "But they have to actually be voluntary. They can't compel participation in medical tests or questions that are not job-related and consistent with business necessity by canceling coverage or imposing enormous penalties such as shifting 100% of the premium cost onto the back of the employee who chooses not to participate. Having to choose between complying with such medical exams and inquiries, on the one hand, or getting hit with cancellation or a penalty, on the other hand, is not voluntary and not a choice at all."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good, then Bad, slowly getting back to Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Technician in Dallas, TX
    Current Employee - Technical Support Technician in Dallas, TX

    I have been working at CompuCom full-time (more than 5 years)

    Pros

    They have a work at home program which is great when you live an hour away. The pay rate was competitive when I got hired. They have decent benefits but they keep getting worse yearly but I am sure most places are like that. The offices are nice and they have an onsite gym to work out when needed. The people there are nice for the most part and easy to talk to.

    Cons

    Now they are hiring customer service reps instead of Technical Support Specialists/Technicians for service desk duties so they can drop the pay grade. This is a great disservice to customers. The majority of people in my dept. have not gotten raises in many years, 5 years for me. There is not much advancement as of the past several years. HR can overstep their bounds.

    Advice to ManagementAdvice

    The company needs to go back to the way it was run 3-4 years ago with the addition of pay raises for everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Who is writing the good reviews - must be offshore folks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at CompuCom full-time (more than 5 years)

    Pros

    Good training ground. Get your training and get out.

    Cons

    They stopped giving raises to employees 4 years ago. Building A gets them but all building B can expect is 2% if you are lucky. However; they continue to say they are making a good profit. Seems to be on the backs of the employees.
    You have one choice for insurance and the penalties are high for failed biometrics that MOST employees fail. You end up paying more in penalties then for the insurance.
    Building B is dirty and everyone has a cough from the AC. There are also the bugs.
    They do not give you enough tools to do your job and the ones you do have fail all the time.
    They are Outsourcing everything and I mean everything.
    A lot of the people they now hire have no experience and the regulars end up having to train them over and over.
    Much of the management is not qualified to be managers. How did they get there. Same old thing. Some of them have absolutely no technical experience.
    Work schedule can kill you. Some folks work 2 on and 2 off and then 4 on and 4 off. Sound easy? Wears you down and adds fat.

    Advice to ManagementAdvice

    Stop ruining the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Major Incident Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Incident Manager in Dallas, TX
    Current Employee - Major Incident Manager in Dallas, TX

    I have been working at CompuCom full-time (less than an year)

    Pros

    None, oh plenty of overtime.

    Cons

    Entire company is very disorganized from the inside out. They try to show that they really care about their employees buy conducting what they call a shrimp bowl. But what employees need is job security, better health benefits that won't charge extra for having preexisting health issues. Also better pay, pay raises would also be nice and the constant outsourcing of jobs needs to stop.

    Advice to ManagementAdvice

    Stop off shoring positions. Stop firing good qualified people and Cherish your employees by making them feel appreciated. Stop hiring unqualified people offering lower salaries. They are just giving the company a bad name and bad image. Offer better benefits and salary with annual salary increases.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great working!!!!!!!!!!!@@@@@@@@@

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Networking Specialist in Dallas, TX
    Current Employee - Networking Specialist in Dallas, TX

    I have been working at CompuCom full-time (more than an year)

    Pros

    Great Co Workers
    Telecommute option for some management

    Cons

    Constant reductions in force too much work with less people.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good place to Star a carrer in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Analyst in Dallas, TX
    Former Employee - Help Desk Analyst in Dallas, TX

    I worked at CompuCom full-time (more than an year)

    Pros

    Coworkers , benefits, training, free certs, experience acquired , very well organized company,

    Cons

    Management expect you to do a lot, they expect you to be an expert in 3 months,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Not a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Incident Manager in Dallas, TX
    Current Employee - Major Incident Manager in Dallas, TX

    I have been working at CompuCom full-time (more than 3 years)

    Pros

    Plenty of over time.

    Cons

    Pay, benefits, employee treatment.

    Advice to ManagementAdvice

    Pay better, offer better benefits, take care of your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Use them like they use you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Analyst in Dallas, TX
    Former Employee - Help Desk Analyst in Dallas, TX

    I worked at CompuCom full-time (more than 5 years)

    Pros

    At the corporate office in Dallas they have nice amenities like a great Cafeteria and a nice workout room. The agents on my team and some on other teams are great people.

    Cons

    If you don't understand the concept of what you need to use this company for you will not get the whole picture. This company is what you make of it. Use them for the experience to get in the door of IT and get certifications that they will pay for, and leave. If you do not do this, your career will go no where. There is no room to grow from within, and they will not compensate you for your hard work and time put in. I worked at the helpdesk at the Corp office and they have since took a left turn in the wrong direction. They are pushing out seasoned agents that may have a higher wage, to replace them with customer service reps that can read a knowledge base article. Instead of building back their tech reputation with new or already signed clients, they are taking the easy way out to minimize overhead and maximize profits. Any GOOD tech will leave, and any good techs still there are either looking to leave, or no longer even try because there is no motivation or incentive to. The new rules for agents about not eating at their desks and minimizing the "appearance of working" is setting everyone up for failure. Changing tardies to only 15 a year before getting written up, then fired is setting everyone up that is not an asset to them in the profit margin, for failure and easy termination. They will over work you, under pay you, never give you a raise and allow you to cert yourself up just to leave. They essentially PAY YOU TO LEAVE, since there is no other choice. Here, get all these certifications that we pay for, then we won't utilize your new skills by filling positions we have available from within...so your only other choice is to get up, and get a better job somewhere else.

    Advice to ManagementAdvice

    You have/had potential in your company at one time, and you could have that again, but you won't since the reputation of who CompuCom employs and how they're treated has been tarnished. Hiring cheap labor techs that will only anger your current clients will only make the helpdesk go away quicker, not be more profitable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Excellent opportunity for starting a career, but hard to see benefit for seasoned professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BUSINESS SYSTEMS SPECIALIST in Dallas, TX
    Current Employee - BUSINESS SYSTEMS SPECIALIST in Dallas, TX

    I have been working at CompuCom full-time (more than 5 years)

    Pros

    * Easy to get in the door
    * Relatively quick advancement if you're driven
    * Tend to hire from within
    * Employer-paid training/certification opportunities (used to be - not as much lately)
    * Generous amounts of vacation time
    * Open to working remotely in roles where it is possible

    Cons

    * Compensation is not even remotely competetive
    * Feels very disorganized and chaotic
    * Constant fire-fighting - often feels like there is no long-term planning at all
    * Lots of corporate bureaucracy and positioning between managers
    * Cost of living and working there (benefits being removed or reduced) constantly rising, salary increases minimal if at all

    Advice to ManagementAdvice

    * Reverse the trend of taking merit increases, benefits and perks away from employees while expecting more from them. It leads to burnout and extremely poor morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at CompuCom? Share Your Experiences

CompuCom

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.