CompuCom Reviews

Pros

Knowledge Management Salary Co-workers Experience

Cons

Location Requirements and people i work with

Advice to Senior Management

None

Pros

Great first job in the field, PTO and Holiday hours’ structure and plenty of opportunities to transfer to many different accounts with in the company.

Cons

They set you up to fail, no prior training or guidelines on what you are suppose to do for the account in writing. No enforcement or backing from management when dealing with difficult users. No sense of company, you can't socialize with the customer and Compucom doesn't show any appreciation for your work. You're in this limbo state where your company doesn't consider you in anything and you’re not allowed to be considered for anything by the account you work for. They state that the company gives you great benefits, which is true if you live in Dallas, TX (not anywhere else). In my overall experience with this company, for a company that is suppose to give customer service they do not give you the tools or foundation required to perform that service. .

Advice to Senior Management

Listen to Technicians, stick to the contract and stop making up new rules without getting it in writing from the account.

Pros

Great Customers for most part with wide diversity of needs created enjoyable challenges

Cons

Advancements not often based on skill sets. Lack of respect from Management for lower level/analyst positioned staff

Advice to Senior Management

Acknowledge and respect the inside support staff and better utilize the technical and leadership skills of existing staff. Allow for more teamwork between Account Executives and Inside Analysts

Pros

Management is typically flexible concerning time off
Benefits package is ok, not great
Coworkers are great for the most part, easy to get along with
The executive team has kept the doors open, and they've turned a profit even in these rough economic times

Cons

Pay is low compared to other organizations, and corporate HR refuses to increase pay to keep competent, valued employees
No raises for past three years
Bonuses for salespeople only
Senior management makes plenty of money, but it doesn't trickle down

Advice to Senior Management

Employees are extremely valuable
Remember, the salespeople make the sale ONCE, your workhorses make the sale EVERY DAY, invest in them, keep them happy!

Pros

the ability to work from home for work life balance

Cons

Limited growth and development outside of HQ

Pros

It's a relatively easy job where you don't have to work long hours. I get weekends off and work-related reimbursements.

Cons

-The person I report to is seriously inept.
-I get assigned work that's already been completed.
-Serious communications issues exist.
-There are periods of little or no work.
-Anonymous complaints about job performance.
-Unpaid holidays.

Advice to Senior Management

Screen people before putting them in leadership positions.

Pros

Benefits are better than some competitors.
They work with a lot of clients, so there are many contract opportunities available.
Most of the recruiters are easy to work with.
Resource managers are helpful and responsive.

Cons

For the same contracts, they sometimes do not pay quite as much as some of the newer agencies.
They do not put much effort into finding you a new contract when your existing one is nearing its end.

Advice to Senior Management

Encourage the recruiters to make more effort to retain existing contractors. Perhaps some small reward for reassigning people coming off a contract might be helpful.

Pros

One has a lot of time for family and weekends off.

Cons

RTL's - have no power to make changes
No raises will be given
Not informed about your performance until you receive complaints
Unskilled workers will not be fired
Paper work galore

Advice to Senior Management

Listen to and affirm your employees.

Pros

Great place to start learning.

Cons

No promotions ever, they hire over you rather then cultivate you.
Much lower pay then industry average.

Pros

I get to work from home. I get along with most of my co-workers. It provides an overall decent learning experience if you are new to the IT field.

Cons

Insufficient wages and raises. Employee performance is not recognized. There really is not any room for growth. Insufficient communications between management and employees.

Advice to Senior Management

Make your employees want to stay with you. Offer incentives and give them to the people who deserve them. The help desk analysts are the face of the company, and the reason that you keep your contracts. Give them the opportunity to move up if they perform well, and not just lousy ZAP points, which are basically useless.