CompuCom Reviews

Current Employee – been working at CompuCom full-time for more than 8 years

Pros – I love my local team, I love my local manager. I love the company I'm assigned as a conractor.

Cons – You would think that after the 7, 8, 9 and 10 years with a company not given a single raise you would at least think they would have the courtesy to give a cost of living increase. This company and most other companies have such an upper hand over employees now. What comes around, goes around and I sure hope they recognize when Karma comes knocking on the “screw you door”.

Advice to Senior Management – Learn to recognize Karma because she can be ugly at times when you treat people with no respect of their abilities to provide for their familes because the price of goods and services keep going up and not getting any help with any cost of living increases.

No, I would not recommend this company to a friend

Former Employee – worked at CompuCom as a contractor for less than a year

Pros – My resource manager on the compucom side was great, but a little passive, done close to nothing to make sure my contract gets extended. pay rate was good

Cons – fishy recruiting tactics - i was lied to my face about the contract duration

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at CompuCom full-time for more than a year

Pros – For any entry level engineer it's a great place to grind out some certifications. They pay for your first 2 attempts on any exam, meaning you can fail your first attempt at the CCNA and not be angry you're out $250 for the failure.

Get in, grind certs, get out is the best way to work at this company.

Cons – There really are quite a few. ZERO cost of living increases in pay for 4 years. (remember the recession was supposed to have ended in 2009? Not according to Compucom) The company had bonus' for management this year, but not a single dollar to normal employees. For a group of 50 they allotted $400 for our Christmas party. A seriously cheap company.

They only give you the holidays off on their schedule, not the company you contract at. So if your company takes off banking holidays, you get stuck taking PTO because they won't let you work that day.

They have the worst coverage of any heath care package I've seen. Dental has a max payout of $800 a year?!?! Better hope you never need to get so much as a single crown or more than 1/2 will come out of your pocket. Their health coverage in MN is pretty terrible too. ($315 per month for a family of 4, both adults in good health under the age of 35)

When getting hired get the opportunity to move up in writing.

Advice to Senior Management – For being an IT company, it sure seems like you don't understand how important employee retention is. More than 50% of my team has turned over in 2 years, almost entirely because the rates being paid are well under industry standards. All that remains after that kind of employee churn are the people who aren't qualified enough to get a job elsewhere.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at CompuCom full-time for more than a year

Pros – CompuCom will tend to not expect much from you in terms of meeting with your handler regularly or undergoing evaluations. This was great for a 1 year gig as I preferred to do my work and not be pulled into check-ins or performance reviews with anyone at CompuCom.

Cons – CompuCom tends to take a higher percentage of a position's bill rate that other vendor companies. While I preferred the hands off approach of the CompuCom account team it does tend to making you feel like a commodity rather than an employee.

Advice to Senior Management – More transparency on bill rate ratios similar to other vendor companies. More of a focus on treating the employees as part of the company.

No, I would not recommend this company to a friend

Current Employee – been working at CompuCom full-time for more than a year

Pros – Great people with decent overall culture. Good benifits.

Cons – Your advancement opportunities widly differ depending on which contract you are assigned/sign on with. Pay is a little below market.

Yes, I would recommend this company to a friend

Current Employee – been working at CompuCom full-time for more than 10 years

Pros – Fair benefit package with insurance and 401K. However you won't be paid enough to afford to contribute to the 401K.

Cons – No pay raises. Expected to work off the clock at least 2 to 3 hours a day. You will need to run 60 to 80 service calls a month to stay in the green with management. Expected to deceive and lie to customers. No tools or support from management. Expected to travel 30,000 to 40,000 miles a year in your own vehicle and receive low mileage reimbursement. Job threatened constantly if you don't work on certifications or finish up projects that can't be completed in a normal 8 hour day forcing you to work off the clock to keep your job. No reimbursement for training materials such as books and DVD's. , No lunch breaks for field techs even though accounting deducts 1 hour every day. You eat as you drive from one job site to another. If you complain you will be terminated and then when terminated it will be done in a fashion that reports it as a voluntary termination to avoid paying unemployment. Sent out to a job sites that are several hours away toward the end of the day and then not paid for the commute back home. The job market is starting to recover, then I can just walk out. To understand the culture just watch "Office Space". Upper management does not care and middle management is too busy doing direct reporting. I have three managers I have to report to daily, a nightmare.

Advice to Senior Management – Understand what your people do in the field as far as job and people skills. Don't hire some consulting firm to do this for you, you are clueless to know what it takes to fix the issues the customers want fixed. It is far beyond swapping out keyboards and monitors. You cut our pay to $14.00 an hour, yet we are techs that fix and configure servers, telephone systems, routers, printers, workstations, laptops and smart phones. We configure the customers business software so they can be productive, You expect us to have dozens of technical OEM and IT certifications so you can get your warranty revenue yet you share nothing. It is your field people that keep the customers happy, yet management was so spineless when they cut our pay last July. We all called into a conference call to listen to a recording telling us we were too expensive and would no longer be paid based on our education, skills or certifications. You are wrecking this company that is so bloated with management. If I am wrong then why have you lost so many contracts. Now we don't care in the field how it turns out. No matter how hard we work to make you successful, there are no meaningful rewards. Don't send us some worthless trinkets to sit on a desk that I am never at. Go see how much good that junk buy when it comes to feeding the family. Fix the pay, you seem to be able to fix yours all the time. Wake up Dallas!!

No, I would not recommend this company to a friend

Current Employee – been working at CompuCom full-time for more than 8 years

Pros – Can't think of any at the present moment

Cons – No advancement opportunities unless you would like to relocate.

Current Employee – been working at CompuCom full-time for more than a year

Pros – Great Benifits and you start with three paid weeks off and six paid floating holidays. This company works as a manage service for larger companys, your main focus is on service level agreements, no excuses. They do promote training and certifications, they provide an onsite skill port learning center.

Cons – It is hard to advance from within. To focused on Contract agreements and SLO and not enough on Customer service

Advice to Senior Management – Promote from within

No, I would not recommend this company to a friend

Current Employee – been working at CompuCom full-time

Pros – Awesome people and teams to work with!

Cons – Workload doesn't match up with salary

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at CompuCom full-time for more than a year

Pros – Decect pay, lots of PTO, good insurance options, flexibility of schedule, shift differential for 2nd 3rd shift, good people,

Cons – Difficult to be hired on full time(you really gotta know your stuff), pay could be better in my area but is improving, working with less knowledgeable temps, workload is high

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company