CompuCom

  www.compucom.com
  www.compucom.com

CompuCom Reviews

Updated December 14, 2014
Updated December 14, 2014
537 Reviews
2.7
537 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CompuCom President and CEO James W. Dixon
James W. Dixon
256 Ratings

Review Highlights

Pros
  • They do have a good work life balance and it is a pretty laid back atmosphere (in 16 reviews)

  • The ability to work from home (if you are in the right department (in 14 reviews)


Cons
  • No annual raises or cost of living allowance for 5 years and counting, period (in 19 reviews)

  • Salary doesn't match market value and no raises in the last 5 years (in 31 reviews)

More Highlights

Employee Reviews

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  1.  

    Not the best place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Field Service Technician
    Current Employee - Field Service Technician

    I have been working at CompuCom

    Pros

    Big on training, can get a lot of certifications and the company will pay for test's, will also pay for your time to do online courses.

    Cons

    Low pay, no company vehicle, high deductible health insurance plan, few tools provided.

    Advice to ManagementAdvice

    Treat your employees better. Provide tools, company vehicles/fleet cards, don't go back on pay increases you've said you would give, and pay better at start.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    This job is going nowhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom full-time (more than an year)

    Pros

    The checks cash and they will help with certs. The other techs that I have met are good people that have the same Pro's and Con's with this company that I do. We are working on a program that has a 99% customer approval rating...yes, that is a nationwide program covering a couple THOUSAND locations getting a 99% approval rating from the customer. Unheard of, right?

    Cons

    I took the job because it was a new program that sounded interesting, may lead to something. The low pay was making me hesitate, but then," We will give you a company car and quarterly bonuses" came into play. Sounds Good! I got the car(cannot use as personal) and was told that the FIRST AND LAST HOUR of driving was on my time, not theirs...ok, I'll deal with it. I'll get quarterly bonuses.....NOPE! Some guy crashed his car 2 states away, so no bonus. Why am I held responsible for the actions of someone I do not know and didn't hire? Sounds like a management problem. After a year, I asked about a raise....WE ALL DID. We were told to wait until September...then October...then NOVEMBER...Now December, we are told sometime in the first quarter of the next year, then another raise in the third quarter...you could tell the eyes were rolling from everyone on the one-way conference call. I didn't expect this from a company that did $2.3 BILLION gross in 2012. Everyone's moral is in the toilet. Everyone is expecting a 15 cent/hr slap in the face when/if the management decides to share the good fortune. If you work for this company, get the certs and leave. The extra knowledge will help you elsewhere, not here. This company pays the absolute minimum.

    Advice to ManagementAdvice

    1. We love what we do. We are great at what we do. We are a great team. We really do care about the customer.
    2. Love the customer, hate our own company.
    3. Your Techs do not feel appreciated. They feel lied to and easily replaced by some schmo who will do a bad job,
        lose tools and wreck a car while making the minimum that you will pay.
    4. Our bonuses shouldn't pay for the mistakes of management.
    5. "They think I'm a sucker" is a quote I heard last week.
    6. Its only a matter of time until the customer dumps CompuCom. The revolving door of techs you have learning their infrastructure is a HUGE security risk.
    7. "We appreciate all that you do and this program is a big success because of you." -we hear this all the time from you. We already know this. Money will make it real to the both of us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Coorporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom

    Pros

    Work/Life balance, people nice and polite, management friendly and homble

    Cons

    Equity firms owners out to squeaze out every last dollar have ruined this business, poor conpensation has lead to mediocre work force, cost of lviing increases only every 2-3 years - merit has nothing to do with compensation, here, pop is for sales force and management so smart/hard work is not rewarded financially here pats on the back just don't cut it

    Advice to ManagementAdvice

    Pay your best performers market rates, try to buy out the owners-they are short term players, you;ll never achieve your core values as long as you are owned by pirate equity firms

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Few opportunities for advancement if you are not in the corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Technician in Houston, TX
    Current Employee - Help Desk Technician in Houston, TX

    I have been working at CompuCom full-time (more than 5 years)

    Pros

    This company offered the basics in terms of benefits, 401k etc. A few continuing education and certification options were available.

    Cons

    No time provided to attend the advertised education and certifications that were promoted. After 5 years of service received notice of contract relocating and was offered a severance. There were no annual raises received, only additional notices for congratulations for new executives being hired in Dallas, TX

    Advice to ManagementAdvice

    Spread the love ($$$) outside of the corporate office with co workers out in the field.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Not the best place to work. Too much politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom full-time (more than 3 years)

    Pros

    Good place to work if not looking for much. Great working environment, great colleagues.

    Cons

    Dead end job. You must be "sociable" to get anything. Performance reviews? What performance review?

    Advice to ManagementAdvice

    Promote from within

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Field Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician in Houston, TX
    Former Employee - Field Service Technician in Houston, TX

    I worked at CompuCom full-time (less than an year)

    Pros

    Job was awsome loved it too bad they lost the contract and cut a lot of people

    Cons

    Know what you are getting into before you higher a bunch of techs the cut them lose

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Tough experience ask around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician in Bakersfield, CA
    Current Employee - Field Service Technician in Bakersfield, CA

    I have been working at CompuCom as a contractor (more than an year)

    Pros

    Good experience for first time technicians.

    Cons

    Communication is difficult to handle.

    Advice to ManagementAdvice

    Communication is key to a successful career.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good Place to start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Analyst in Atlanta, GA
    Current Employee - Desktop Support Analyst in Atlanta, GA

    I have been working at CompuCom full-time (more than 3 years)

    Pros

    Good work life balance. Usually a chance to mange your own affairs. The benefits are good and not to expensive and they pay for certifications and school just to name a few things.

    Cons

    Haven't seen a raise in 2 years, Some on my contract haven't seen them in 5+ years. Not a lot of room for growth.

    Advice to ManagementAdvice

    Pay more attention to the little guy that is out in the field.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Very Exciting and rewarding environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician in Chicago, IL
    Former Employee - Field Service Technician in Chicago, IL

    I worked at CompuCom full-time (more than an year)

    Pros

    The support personnel team and access to certifications and libraries.

    Cons

    not to many worth stating

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good Tech Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Services Technician in Mancelona, MI
    Current Employee - Field Services Technician in Mancelona, MI

    I have been working at CompuCom full-time (less than an year)

    Pros

    I was a part of the Walmart team. Until Walmart pulled out of the contract I was let go.
    I love the position I had pay was fair. The manager knew what he was doing.

    Cons

    Wish I could have been moved to another contract.

    Advice to ManagementAdvice

    Have a backup plan for all the new techs incase you lose the contract.

    Recommends
    Neutral Outlook
    Approves of CEO

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