CompuCom

  www.compucom.com
  www.compucom.com

CompuCom Reviews

Updated November 26, 2014
Updated November 26, 2014
522 Reviews
2.7
522 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CompuCom President and CEO James W. Dixon
James W. Dixon
251 Ratings

Review Highlights

Pros
  • They do have a good work life balance and it is a pretty laid back atmosphere (in 16 reviews)

  • The ability to work from home (if you are in the right department (in 14 reviews)


Cons
  • No annual raises or cost of living allowance for 5 years and counting, period (in 19 reviews)

  • Salary doesn't match market value and no raises in the last 5 years (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good place for those with no career path in mind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CompuCom full-time (more than 5 years)

    Pros

    Tuition reimbursement, Paid vouchers for IT certifications, Gym access onsite. Considerable paid time off for tenured employees.

    Cons

    Unbalanced work-life, Uncompetitive Wages, Unilateral pay for position advancement, No career opportunities. I left this job after achieving various certifications and gave myself a 12k a year raise.

    Advice to ManagementAdvice

    Recognize valued employee's. Keep up with cost of living and compensate people appropriately.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good company, but at the end let you go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Services Technician
    Former Employee - Field Services Technician

    I worked at CompuCom full-time (less than an year)

    Pros

    Good experience, co-workers, online documentation, training.

    Cons

    Fairly good start up company. But, once your Direct Full-time employee there is no assurance that you will be staying. I lasted more as a contract than direct. They "Arranged business to comply with Customer satisfaction" and laid-off all new hire and some managers. They give you hopes for a stable career...it isn't.

    Advice to ManagementAdvice

    Be very selective with the employees you keep. You all are not taking in consideration employees. Your are staying with the employees that customers don't like and are no good for your business. For example: In the area I worked, I was the one taking the longest distances to stores no one wanted to go. Also, when I covered up on "easy" store for the "more experienced tech", people always complaint about his job. Manager got the feedback from customers. Nothing happened... just you laid-off the tech that complied with all your training, rules and all customer were satisfied with...
    For this, no matter how many accounts the company gets, it will be known for its reputation. Meaning: company will collapse as it just did. So desperate to find accounts that later the customer won't renew after taking in more employees to kick them. They will be paying for a premium they will not get.

    Doesn't Recommend
    Negative Outlook
  3.  

    Good exposure. Very low payment and lack of management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Systems Integration Specialist in Houston, TX
    Current Employee - Systems Integration Specialist in Houston, TX

    I have been working at CompuCom full-time (more than an year)

    Pros

    Rapid hire and good work environment. A lot of exposure with big companies.

    Cons

    Lack of management. Since you are a contractor the customer is always trying to do a lot of out of scope activities that becomes routinely. Very low salary (yes they pay salary instead of hourly). Of course overtime is not a theme here but instead you can have comp time which the customer does not understand.

    Advice to ManagementAdvice

    Talk with the customer and define the contract limits. Upgrade if they want more and pay the contractor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good Tech Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Services Technician in Mancelona, MI
    Current Employee - Field Services Technician in Mancelona, MI

    I have been working at CompuCom full-time (less than an year)

    Pros

    I was a part of the Walmart team. Until Walmart pulled out of the contract I was let go.
    I love the position I had pay was fair. The manager knew what he was doing.

    Cons

    Wish I could have been moved to another contract.

    Advice to ManagementAdvice

    Have a backup plan for all the new techs incase you lose the contract.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Over worked and under paid

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom

    Pros

    Free training (Certifications)
    Tuition reimbursement
    24/7 Technical Support
    Good Benefits

    Cons

    Unprofessional supervisors
    Difficulty getting parts to repair equipment
    Cheap Lenovo notebooks
    Not properly training new technicians and throwing them into the field.

    Advice to ManagementAdvice

    Provide more than just PDF documents and PowerPoint presentations as "training".

  7. 1 person found this helpful  

    Compucom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cisco Network Tech in Fort Worth, TX
    Current Employee - Cisco Network Tech in Fort Worth, TX

    I have been working at CompuCom full-time (more than an year)

    Pros

    Benefits, stability, employees, company vehical, Vacation time.

    Cons

    Pay, the only thing I can see as a con.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Experience, knowledgeable employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orange, CA
    Former Employee - Anonymous Employee in Orange, CA

    I worked at CompuCom full-time (more than 3 years)

    Pros

    Many contract job opportunities. A lot of good people working here.

    Cons

    Not sure if it was the economy, but only got a 20 cent raise in almost 4 years along with all the other techs so it wasn't just me. Seen others make this same criticism.

    Advice to ManagementAdvice

    Once the word spreads enough, no one will want to work at CompuCom when other employers pay more.

    Recommends
    No opinion of CEO
  9.  

    Adequate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom full-time

    Pros

    You can start a career here

    Cons

    No comment at this time

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good, then Bad, slowly getting back to Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Technician in Dallas, TX
    Current Employee - Technical Support Technician in Dallas, TX

    I have been working at CompuCom full-time (more than 5 years)

    Pros

    They have a work at home program which is great when you live an hour away. The pay rate was competitive when I got hired. They have decent benefits but they keep getting worse yearly but I am sure most places are like that. The offices are nice and they have an onsite gym to work out when needed. The people there are nice for the most part and easy to talk to.

    Cons

    Now they are hiring customer service reps instead of Technical Support Specialists/Technicians for service desk duties so they can drop the pay grade. This is a great disservice to customers. The majority of people in my dept. have not gotten raises in many years, 5 years for me. There is not much advancement as of the past several years. HR can overstep their bounds.

    Advice to ManagementAdvice

    The company needs to go back to the way it was run 3-4 years ago with the addition of pay raises for everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Take it for face value whatever they say.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom

    Pros

    Originally had unlimited overtime, people were friendly and wanted you to succeed. Great way to get a lot of certifications at no cost to you.

    Cons

    Backstabbing supervisors, no raises, lies about everything.

    Advice to ManagementAdvice

    Be straight forward, don;t lie to people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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