Compushare
2.9 of 5 18 reviews
www.compushare.com Santa Ana, CA 50 to 149 Employees

Compushare Reviews

Updated Apr 11, 2014

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2.9 18 reviews

                             

29% Approve of the CEO

Compushare Founder, President & CEO Romir Bosu

Romir Bosu

(7 ratings)

41% of employees recommend this company to a friend
18 Employee Reviews
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Lots of work and travel, good for self-motivated people

Financial Systems Consultant (Former Employee)
Santa Ana, CA

I worked at Compushare full-time for more than a year

ProsI was an Financial Systems Consultant at Compushare for a year. The job involved mostly SME Windows Systems Administration along with some Network Administration tasks for multiple clients with multiple sites on an either scheduled or intermittent basis. The work tends to be bungie-cord style where you get in, quickly figure out what needs to be done and then achieve as much as possible before you move on to the next client. Occasionally you may get a multi-day project at a single site. I was based in the Southern California region and had clients from San Diego up to San Luis Obsipo. They pay fairly competitively for mileage per-diems for overnight stays to help offset the travel. Hotels when needed are booked for you by HQ but were usually good quality. The company provided some basic training in the Financial industry that they specialize in and encouraged acquirement of industry standard certifications. There was a commission structure in place for new business that you were able to persuade your customers to buy.
Overall pay (salary plus milege, per-diem and occasional commisions) were competitive.
Nice HQ staff, they made efforts to build company spirit and branding.

Cons99% Travel (Exceptions only being occasional corporate meetings and training sessions) - If you can't hack this don't bother with this position. (This is why I left in the end.)
Although mileage is paid for the travel time is not. If you have to be on a client site at 8am on Monday morning and it's a 5 hour drive that is your Sunday afternoon you will be losing to get there.
Little practical chance to earn commissions. This is because every client already has a sales rep and they have already pitched them every service Compushare has at some point, so even if you persuade them they need one later on the sales rep gets the commission, not you.
Little interaction or support from other team members. Due to the nature of the job you are working alone most of the time. Each FSC in the region tends to do things however they think is right. You will be the Tier III support for their remote customer service team with little else to back you up if anything goes wrong.
Intrusive corporate management. Whilst I was there an effort was made to push out a managed desktop security service. It included (at least on my workstation) a root-kit style hidden monitoring utility. I found and killed it and they never tried to push it back out but it didn't endear the management to me.

Advice to Senior ManagementConsider rotating on-site and off-site work so no-one has to be constantly on the road if they don't want to be.
Encourage more co-operation and knowledge sharing between FSCs and provide better a back-end support structure.
Adjust commission structure to expand opportunities for the engineers, possibly by sharing commission with sales.
Don't secretly install rootkits on the laptops of people you have hired specifically because of their high-end Windows engineering skills and who are supposed to be working in secure environments.

Yes, I would recommend this company to a friend

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There is hope for the future but right now it is a mess

Engineer (Current Employee)

I have been working at Compushare full-time for more than a year

ProsThere is a lot of good technology experience to be gained here and there are many good, hard working people that make the work fun to do.

ConsThere is a severe lack of leadership as it relates to making and casting the vision and holding to it. If you are really good at providing the 'xyz' service then do that well and be known in the industry as the best 'xyz' service provider. Leadership is very cheap with anything that will help staff get the job done well and things like being able to rent a car or stay in at least a 2 star hotel when on a business trip should not have to be argued over. Engineering staff have too much work to then have to spend so much time haggling over a decent room or did I spend more than I should have for my daily meals allowance which isn't much.

Advice to Senior ManagementCompushare/D+H Cloud Services tries to take a clients office infrastructure and mirror it to the last degree in a cloud/hosted multi tenant environment and so what you end up with is a lot of technical hours to try to fit a round piece into a square hole that will never be what the client had in their office. Hosted environments by nature are meant to be a set of services that a client signs on for and they fit themselves into the mold not a completely unique environment for each client that doesn't have much similarity to any other client in the multi tenant environment. Stick to what you do well and reign in the sales team that is selling what can't be delivered.

No, I would not recommend this company to a friend

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Challenging, and often egregious.

Support Desk Analyst (Current Employee)
Irving, TX

I have been working at Compushare full-time for more than a year

ProsThe company is always surprising and exciting for employees. Walking in the door, you never know, on a day to day basis, what you will encounter on an IT standpoint. You don't know which company systems may fail, and you have to keep on your toes. You also never know which of your coworkers have quit, what kind of workstation hardware you'll be using, or even who your boss will be that day. Exciting!

ConsRomir Bosu and much of upper management tend to compartmentalize their relationships with the IT Service Desk and MSP. Several higher-level executives could use some rightsizing, or learn to bring core competency to the organization, rather than peripheral. Many of those in the upper echelon of Cshare would do better in other industries where their skills would be better put to use, such as agricultural projects or municipal waste management.

Advice to Senior ManagementGet rid of the Mac computers and give your IT dept PCs again. Learn to treat your employees as people, rather than numbers and commodities. Trying to think outside of the box does not automatically make your company bleeding-edge. Sometimes, you need a more contemporary reimagining of interactive third-generation concepts.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Challenging - but on the absolute cutting edge

Cloud Computing Engineer (Current Employee)
Dallas, TX

I have been working at Compushare full-time for more than a year

ProsI work hard, but am well paid and very appreciated for what I do. When you get things done, the clients and other employees truly appreciate you. I work on the latest technology and cloud computing platform (specifically for the banking industry). I love what I do. I came from a company where the quality of service delivery was second to revenue, Compushare isn't like this. They really want the best for their clients, and this makes me happy with my job.

ConsI can see how some people in the company, particularly if they're working with legacy clients (non-cloud) could get discouraged. A small percentage of field engineers get an opportunity to move into the cloud hosting space (the cream rising to the top). If you were in this position, I can easily see how the hours and stress would lead to dissatisfaction with the job. My advice to anyone in that position is to work hard, and constantly ask for a move to the cloud computing side.

Advice to Senior ManagementMy manager(s) are good, and Romir's leadership is solid. I've learned a ton and plan on staying here for a long while. The only advice I'd share is to further encourage a work-life balance (it's better now, but 70 hours a week was not uncommon for me for the first year).

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

Managed service provider for small financial institutions

Financial Systems Consultant (Former Employee)

I worked at Compushare full-time for more than a year

ProsEvery day is different, you meet a lot of great people at the clients. Most positions are remote in nature, which is a strong draw for many. You are basically the "IT guy" for multiple different organizations and the primary escalation point in the field.

ConsThey are more focused on creating vendor lock-in and increasing billable hours than doing what is necessarily the best for the client.

Advice to Senior ManagementFocus less on short term profit and metrics and more on doing what is right for the client if you were in their shoes, the profits and relationships will naturally follow.

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Be prepared to be over worked.

Manager (Former Employee)
Irving, TX

I worked at Compushare full-time for more than 3 years

ProsThe technical people at Compushare are second to none. They are friendly, technically sound and willing to help.

The ability to work from home is a nice touch BUT mind you this is a double edge sword. On one side you can log in from home to get some work done. On the other side you will be working all hours of the day and night. I have worked for close to 24 hours straight many times, weekends and put in plenty of unpaid free hours.

The technology is fairly new and cutting edge. You will gain some valuable technical skills.

ConsThe expected hours are completely ridiculous. If you are an exempt employee expect to work 60+ hours a week, every week.

Projects are given a very short unreasonable time lines that require you to work overtime/weekends to complete. These projects are assigned without consideration to the current workload of the technical person executing.

From what I have seen there is very little room to move carrier progression. I have spoken to people still in the same position for 7+ years now.

I hope you like meetings because most of your time will be in them.

Management seems to think that technology and more management will fix everything. They don't seem to understand that every new system is another system to support.

Troubleshooting time is slightly tolerated.

The place is a huge revolving door for employees. I have seen a lot of good people come and go.

Health benefits are expensive.

Advice to Senior ManagementStop taking on new clients until you can properly support them.
Stop patting yourselves on the back and give credit where it's due.
Stop running your technicians into the ground.
Stop saying Yes to new projects until resources are freed up to give them attention they need.

Prop your teams up by giving them the tools and time to succeed.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very poor

Team Lead (Current Employee)
Irving, TX

I have been working at Compushare full-time for more than a year

ProsGood team members that really try hard to do a good job. The people that I worked with were good people, putting in long hours and doing their best for the customers.

ConsManagement was the VERY large draw back to this company. You either worship Romir and his ideas or you are out. They treat the service desk like they are staffed by idiots and they pay them like that too.

No, I would not recommend this company to a friend

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Compushare Human Capital Manager responded to this review

Jan 28, 2013

We at Compushare value all feedback, good or bad; we continually strive to improve the employee experience for all our Professionals.
Our talented group of Service Desk Professionals are led by ... More

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A stressful environment where employees are treated as commodities

Service Desk Professional (Current Employee)
Irving, TX

I have been working at Compushare full-time for less than a year

ProsCompushare makes it seem like it is easy to advance in the company, and I have seen this perpetuated in some areas, and falling short in others.

ConsNo communication between departments. Employees are treated as commodities that are easily replaced. The workload is unrealistic, and the tools used to perform daily duties are sub-par. The pay is sub-par, even the benefits are mediocre. Clients experience high wait times, and are frequently disappointed with the quality of service, adding a nice ambiance of disdain while trying to support clients. The service desk is frequently understaffed, and by the time they hire someone to help, someone else leaves or is fired.

The days are long, and the work is hard. There is always more work to be done, the moment you start making headway there is always more, so I often end up "taking my work home with me" and have a hard time enjoying time off due to focusing on what is going on at work.

There seems to be a lot of office-politics, people like to butt into one another's business and it causes dissent among coworkers which has affected work performance and client satisfaction, I mentioned this to management and it seems to remain unadressed.

The company likes to put a lot of "policy" and "procedure" into effect, expecting employees to adhere, yet they do nothing to actually enforce these policies.

Advice to Senior ManagementThere is MUCH work to be done. Start at the top and work your way down. You have a great selection of hard workers who know what they are doing being led by morons who seem like they were only given the position because they were the first person available.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A good place to learn a ton, but you will be underpaid.

Service Desk Professional (Current Employee)
Irving, TX

I have been working at Compushare full-time for more than 3 years

ProsThere are a ton of technologies to learn and they are currently pushing to make it a better place to work, but they have a long way to go.

ConsThe service desk is a stressful place to work and always will be. Also, shifts range from 6 AM to 8PM, but be prepared to get the bad shift which is 11-8 (1 hour unpaid lunch).

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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If you want to work with the best of the best, work here.

Senior Technical Staff (Current Employee)
Santa Ana, CA

I have been working at Compushare full-time for more than 10 years

ProsThe greatest thing about working at Compushare has been watching my ideas become reality. I have had the privilege of working at Compushare for over 10 years, and I have been able to be involved with almost every aspect of the company. I feel my ideas are valued and many of them have become part of Compushare's culture, environment or products. I have had consistent growth in my career and love coming to work each day.

Secondarily, when the last recession began to hit, I was so glad to be a part of the Compushare family. I had complete faith that the company could survive the impending doom, and while many of my friends and former colleagues were being laid off, Compushare took care of its employees and did not lay off a single one. Compushare's management team are professionals and I had no doubt that we could thrive in the down economy.

ConsThere is only one con to working at Compushare, and that is the expectation of hard work. If you want to slack off and hide in a cubicle this is not the place for you. The upside to this is that you don't end up working with a bunch of slackers who are just trying to do the minimal amount of work for the maximum amount of pay. Being someone who enjoys to work, I usually end up with all the work in that type of environment. Not pulling your weight is not tolerated.

Advice to Senior ManagementThis is a great place to work, keep it up!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Compushare reviews and ratings — including employee satisfaction and approval rating for Compushare CEO Romir Bosu . All 18 reviews posted anonymously by Compushare employees.