Computacenter

www.computacenter.co.uk
Employer Engaged

Computacenter Reviews

Updated February 15, 2015
Updated February 15, 2015
87 Reviews
2.8
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Computacenter CEO Mike Norris
Mike Norris
53 Ratings

Review Highlights

Pros
  • Work Life balance is not just a word, most of the time, you get overtime "back" (in 4 reviews)

  • Good people, fast changing and paced environment (in 4 reviews)


Cons
  • Moving internally need better pay rises (in 7 reviews)

  • The nature of my role is that sometimes work/life balance can be "imbalance" (in 4 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Company offering high tech future proof solutions to customers, yet internally still lives very much in the past!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computacenter full-time (more than 3 years)

    Pros

    Good people, fast changing and paced environment. Opportunity for growth, however it's very much as a result of firefighting and being moved around, rather than through applied development.

    Good benefits such as health Insurance and Ticket Restaurant - Although it's only making up the lower salary.

    Good work life balance if you're not a L1 call taker!

    Cons

    Ironically there is a big lack of IT knowledge, people are generally only recruited for language skills then performance reviewed against technical, and soft skills gained only from poor on boarding and training.

    The Barcelona service center started purely for the languages that couldn't be easily recruited at the major Computacenter locations such as Hatfield.
    As such the services initially arrive at Barcelona with a very heavy focus on Language support, yet as contracts mature and CC makes more promises to the clients, when contract renewal time arrives, more and more technical projects arrive at CC Barcelona. It's often left to the analysts and team leaders to come up with technical solutions or work on projects that require skills above their current level.

    Considering the amount of extra tasks most people perform, the salary is poor and looks like it hasn't been reviewed since the company first set up in Spain approx 10 years ago. It's not competitive and the company needs to get up to date. There are currently a large number of vacancies not filled, and looking around sites like this and seeing similar roles with better salaries, it's not surprising.

    Health Insurance and Ticket Restaurant are nice to have, but CC seems to think that it's part of your "salary", many other companies in the region offer the both and still pay a higher salary. It's a not a replacement.
    To me this mentality is from 10 years ago, when it wasn't perhaps so common, however today it's expected from a company of this size.

    At an operational level, it's pretty embarrassing to be Europe's leading IT support company, when almost all of our clients are using newer equipment and operating systems than we are internally! As the "experts" I really feel we should be leading by example rather than lagging behind.

    Advice to ManagementAdvice

    Take a look at the service model, after 10 years of accounts coming, going and growing, there is a need for more technical resources and training. The recruitment policy needs to reflect this, we cannot continue to ask for language skills alone.
    Same applies to the salary scale, look around at other companies and see how competitive you really are. It's time to review the 10 year old scale you have, the cost of living has shot up here in 10 years.

    And tell Mr Norris to stop with the ridiculous emails, I don't care where he last went to his Villa and how much his lunch and hotel cost the company,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Breaking rocks in the IT Gulag

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computacenter

    Pros

    A gristle pit of grunt work backed up by the most horrific specimins of middle management know to mankind. Free coffee though

    Cons

    Not shooting yourself on monday morning.

  3. 1 person found this helpful  

    Good starting point for a career in IT. Not a good company to build a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project
    Former Employee - Project

    I worked at Computacenter full-time (more than 5 years)

    Pros

    Job stability in difficult times. Some friendly staff & management. Good parking & facilities & a nice lake. Some training provided. Most people I know that have left are doing much better career wise, me included.

    Cons

    Very hard to get promoted on merit alone.
     Face fit culture & old boys mentality.
     Poor pay.
     Lazy middle management.
    Hard to get on training courses if your good at your job ( Quote from my manager " If i put you on that training course what's stopping you leaving for more pay ? I can't take that risk " ). Seen some staff in certain areas bullied & treated as outcasts by management.

    Advice to ManagementAdvice

    Some of the best managers their are the ones that keep moving & learning ( most of these guys / girls have left for other companies). Promote on merit & not because their in the curry golf club or because you or another manager has slept or going out with them or they are a mate from way back. Their is some real talent not being recognised or being given a chance.
    Mike Norris ( CEO ) weekly mails were informative for my role but i was on a project when he bragged that he was in New York & him & his wife were going to spend a small fortune shopping that would help kick start Americas economy when people around me a month before got no or 1% pay rises & some struggling to make ends meet. No the best motivation mail !

    No opinion of CEO
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  5. 3 people found this helpful  

    Terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anything They Felt Would Make Most Profit in South Gate, CA
    Former Employee - Anything They Felt Would Make Most Profit in South Gate, CA

    I worked at Computacenter full-time (more than 8 years)

    Pros

    You get more money than being on the dole!

    Cons

    Managment dont care, career progression is about who you know and how much you kiss ass rather than ability, no pay rises, training to work in new roles terrrible.

    Advice to ManagementAdvice

    Treat your staff as your assett rather than a hinderance to your profits, after how I was treated after 8 years of working hard for you if the comany went bust tommorow I would not lose any sleep!!!

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Good training program and lots of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Reading, England (UK)
    Current Employee - Project Coordinator in Reading, England (UK)

    I have been working at Computacenter part-time (more than a year)

    Pros

    Flexible company, competitive pay, range of technology sold - lots to learn

    Cons

    Can be working away from home. Political

    Advice to ManagementAdvice

    HR needs much improvement

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Fantastic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computacenter full-time (more than a year)

    Pros

    The company is growing fast and winning market share which enables a creative and empowering culture.
    The board are passionate about the company and are not the career board members that move from one company and industry to another with ease.
    Large investment in new services and market leading innovation.

    Cons

    Fringe benefits could be better, leave, private healthcare, pension etc but the pay typically compensates for this (that might be true for everyone of course)

    Advice to ManagementAdvice

    Be more bold and confident in the ability of Computacenter to set the market agenda regading Enabling Users

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    No longer proud to work for Computacenter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computacenter full-time (more than 5 years)

    Pros

    - Great colleagues
    - if working on group level, service catalogue could be fantastic
    - Great customers
    - Staff on the floor generally are reliable, trustworthy & hard-working
    - Financial stable company

    Cons

    - No vision at all.
    - No communication
    - Benefits are not market conform at all.
    - Middle management is living on a cloud, they have no idea what is going on @ the work floor. When you are talking to them, it feels like smashing a brick wall over and over again. Basically, you are on your own. Management is acting like a club to enrich only themselves. They are lazy, if the opportunity is not fitting exactly in the square, they don't want to work on it. They are only interested in the easiest business. Too much micro management.
    - There is no chances to grow, no personal career path, this seems only the case if you are working in the UK or German subsidiary.
    - Although Computacenter is acting like a big European company, in reality it is not. Services that are provided in one country are not available in others.

    Advice to ManagementAdvice

    Cut out the laziness in middle management and grow towards an group structured company
    Listen to your employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Mushroom management at its worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deskside Engineer
    Current Employee - Deskside Engineer

    I have been working at Computacenter

    Pros

    Workmates are great. Easy to have long lunches. Nobody capable of bothering you because no-one understands what you do anyway. In total, quite an easy, laid back life

    Cons

    Pay is poor and no chance of pay rises. Even when/if you are promoted to say, senior engineer or team leader it is all done in a "hush hush" way, you don't get an increase in your basic, but a "daily allowance" of around £2 a day when you are in work. Of course you don't get it whilst on holiday.
       There are so many levels of management that you will never know who your manager is - there's resource managers, local managers, district managers, area managers, regional managers, senior managers, T2 managers. They mostly sit in an office somewhere, doing something or other and never bother you. None of the managers is in the slightest bit technical which, for an IT company is anomalous.

    Advice to ManagementAdvice

    Stop sending me the Managing Director's (Mike Norris) weekly newsletter! OK, I accept he is a great bloke with massive wealth, I just don't want to receive this self-agrandising pompous waste of bandwidth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Bunch of cowboys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computacenter

    Pros

    Good offices in the UK

    Cons

    Not professional, taken alot of work they can't manage

    Advice to ManagementAdvice

    Stop discriminating

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    A throwback to the 80's, grab your Filofax let's sell some boxes !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hatfield, East of England, England (UK)
    Former Employee - Anonymous Employee in Hatfield, East of England, England (UK)

    I worked at Computacenter full-time (more than 8 years)

    Pros

    No benefits to speak of apart from the bare minimum. The only advantage was the office was close to home :) Each part of CC was like a separate company in itself so at least if you don't get on in one division chances are you might get along in another one.

    Cons

    CC is primarily a sales based organisation, very much at home with it's box shifting origins back in the 80's. Image over substance is the byword, buy yourself a nice shiny suit and get a neat corporate haircut if you want to get on here. By all means contribute ideas, but try not to do it too much or too loudly - remember in CC land the old way is always the best way. Internal systems are all over the place since the introduction of SAP as the corporate backbone, as a result day to day operations and management reporting rely on countless numbers of spreadsheets and manual intervention. Every division/dept is very much a separate entity, and there was very little cooperation and coordination between them. Poor use of technology both internally and for the customers, very little in the way of innovation. Budgets squeezed to within an inch of their lives, no money to look after the office space - working in the hotdesk areas was always a game of hunt the chair that isn't broken. Last but not least the annual review system 'eface' was a long drawn out and worthless process that delivered little more than multiple excuses for management to knock your ratings, and therefore your rise.

    Advice to ManagementAdvice

    Experience proved that giving feedback to management was very much a pointless and sometimes detrimental activity. Smile, nod and agree is the best way to play it with you guys.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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