Computacenter Reviews

Updated June 29, 2015
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2.9
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Computacenter CEO Mike Norris
Mike Norris
63 Ratings

Pros
  • Good work life balance if you're not a L1 call taker (in 4 reviews)

  • Good people, fast changing and paced environment (in 4 reviews)

Cons
  • Nasty resource managers , full of BS , No support , most staff have had no pay rises for several years (in 7 reviews)

  • The work/life balance for Consultancy is pretty rotten (in 4 reviews)

More Pros and Cons

100 Employee Reviews

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  1. Helpful (5)

    Company offering high tech future proof solutions to customers, yet internally still lives very much in the past!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computacenter full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people, fast changing and paced environment. Opportunity for growth, however it's very much as a result of firefighting and being moved around, rather than through applied development.

    Good benefits such as health Insurance and Ticket Restaurant - Although it's only making up the lower salary.

    Good work life balance if you're not a L1 call taker!

    Cons

    Ironically there is a big lack of IT knowledge, people are generally only recruited for language skills then performance reviewed against technical, and soft skills gained only from poor on boarding and training.

    The Barcelona service center started purely for the languages that couldn't be easily recruited at the major Computacenter locations such as Hatfield.
    As such the services initially arrive at Barcelona with a very heavy focus on Language support, yet as contracts mature and CC makes more promises to the clients, when contract renewal time arrives, more and more technical projects arrive at CC Barcelona. It's often left to the analysts and team leaders to come up with technical solutions or work on projects that require skills above their current level.

    Considering the amount of extra tasks most people perform, the salary is poor and looks like it hasn't been reviewed since the company first set up in Spain approx 10 years ago. It's not competitive and the company needs to get up to date. There are currently a large number of vacancies not filled, and looking around sites like this and seeing similar roles with better salaries, it's not surprising.

    Health Insurance and Ticket Restaurant are nice to have, but CC seems to think that it's part of your "salary", many other companies in the region offer the both and still pay a higher salary. It's a not a replacement.
    To me this mentality is from 10 years ago, when it wasn't perhaps so common, however today it's expected from a company of this size.

    At an operational level, it's pretty embarrassing to be Europe's leading IT support company, when almost all of our clients are using newer equipment and operating systems than we are internally! As the "experts" I really feel we should be leading by example rather than lagging behind.

    Advice to Management

    Take a look at the service model, after 10 years of accounts coming, going and growing, there is a need for more technical resources and training. The recruitment policy needs to reflect this, we cannot continue to ask for language skills alone.
    Same applies to the salary scale, look around at other companies and see how competitive you really are. It's time to review the 10 year old scale you have, the cost of living has shot up here in 10 years.

    And tell Mr Norris to stop with the ridiculous emails, I don't care where he last went to his Villa and how much his lunch and hotel cost the company,


  2. Helpful (8)

    Breaking rocks in the IT Gulag

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computacenter

    Pros

    A gristle pit of grunt work backed up by the most horrific specimins of middle management know to mankind. Free coffee though

    Cons

    Not shooting yourself on monday morning.


  3. Helpful (1)

    Good starting point for a career in IT. Not a good company to build a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project
    Former Employee - Project

    I worked at Computacenter full-time (More than 5 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    Job stability in difficult times. Some friendly staff & management. Good parking & facilities & a nice lake. Some training provided. Most people I know that have left are doing much better career wise, me included.

    Cons

    Very hard to get promoted on merit alone.
     Face fit culture & old boys mentality.
     Poor pay.
     Lazy middle management.
    Hard to get on training courses if your good at your job ( Quote from my manager " If i put you on that training course what's stopping you leaving for more pay ? I can't take that risk " ). Seen some staff in certain areas bullied & treated as outcasts by management.

    Advice to Management

    Some of the best managers their are the ones that keep moving & learning ( most of these guys / girls have left for other companies). Promote on merit & not because their in the curry golf club or because you or another manager has slept or going out with them or they are a mate from way back. Their is some real talent not being recognised or being given a chance.
    Mike Norris ( CEO ) weekly mails were informative for my role but i was on a project when he bragged that he was in New York & him & his wife were going to spend a small fortune shopping that would help kick start Americas economy when people around me a month before got no or 1% pay rises & some struggling to make ends meet. No the best motivation mail !


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  5. Helpful (4)

    Terrible company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anything They Felt Would Make Most Profit in South Gate, CA
    Former Employee - Anything They Felt Would Make Most Profit in South Gate, CA

    I worked at Computacenter full-time (More than 8 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get more money than being on the dole!

    Cons

    Managment dont care, career progression is about who you know and how much you kiss ass rather than ability, no pay rises, training to work in new roles terrrible.

    Advice to Management

    Treat your staff as your assett rather than a hinderance to your profits, after how I was treated after 8 years of working hard for you if the comany went bust tommorow I would not lose any sleep!!!


  6. So far so good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager
    Current Employee - Service Manager

    I have been working at Computacenter full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family atmosphere, decision making power, great management, common sense decision making, regular face to face with international colleagues.

    Cons

    communication avenues could use some work as it is hard to find information on other parts of the company internally.

    Advice to Management

    invest in internal communications


  7. Computacenter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nottingham, England (UK)
    Former Employee - Anonymous Employee in Nottingham, England (UK)

    I worked at Computacenter full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Colleagues and team make the day tolerable

    You might get nominated for an EIA or Thank You

    Tea and coffee is provided - both are nasty and tasteless

    Cons

    Internal systems (yes even IT) are a disgrace - expect to fill out the same form/spreadsheet/waste of time at least 3 times a day, and when it doesnt work its YOUR problem. If you enjoy administration of the paper based kind CC is for you.

    Micro-management is rife, and the "performance monitoring" eFACE system is a complete farce and largely irrelevant for technical staff. Beware of managment / team leads "aggresive" and "confrontational" style - work like a drone to avoid ever being subjected to this.

    Expect processes and procedures to change, and for you psychically be aware, if you have a suggestion or idea, be prepared to also have the solution readily available, and make sure YOU are able to follow it through without any assistance from managment.

    The office facilities are abismal - be prepared to receive broken worn out furniture, work in a place that cant even provide towels or soap anywhere in the building.

    Advice to Management

    Treat your staff like human beings with some respect - not disposable drones who turn up to take your management beaurocracy and overloaded corporate culture rubbish each daty.


  8. Weighing up the good and the bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computacenter full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Invests money in training (both technical and soft skills) which is beneficial especially when you are at the beginning of your career

    Clients across a range of different industry verticals

    Recent increase in leave entitlement to fall in line with industry standards

    Cons

    Resource Managers can be difficult to work with e.g. a lot of micro management

    Career progression can be difficult regardless of how you perform if you don't know the right people

    Poor wages compared to other similar companies

    Low (or no) pay rises

    Expected to work a higher amount of hours than which you are contracted

    Advice to Management

    Day to day management should be done by your line of reporting manager rather than a resource manager who is not close to your daily activities


  9. Computacenter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, England (UK)
    Current Employee - Anonymous Employee in Birmingham, England (UK)

    I have been working at Computacenter full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    A great can do organisation and risk aware

    Cons

    Very punitive when it comes to taking 'costs' out of people's salaries

    Advice to Management

    Invest in a slicker back office platform to provide greater efficiencies


  10. Helpful (1)

    souless company to work for with good front end media manipulation to make CC look good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milton Keynes, England (UK)
    Former Employee - Anonymous Employee in Milton Keynes, England (UK)

    I worked at Computacenter full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Kiss enough backside to higher management and team leaders and you will succeed

    Cons

    Lets see, there is a rule if you are late from lunch, break, late at desk, or finish work 1 second late four times in one month, you face disciplinary!
    if your team leaders have a personal dislike for whatever reason, forget about being a brilliant worker, before 2 years is up, you will be dismissed for "attendance and performance" issues, and no, they don't have to elaborate on the reason!
    Team leaders and all levels of management treat staff as replaceable resources!
    too much of a bigh count of bullying takes place from other staff who sucks up to management, and unless you are liked by management, you will be isolated!
    Your personal achievements are overlooked!
    you are continually prompted to take a call without regard to immediately fix the problem, this is due to fines incurred by the client for call taking percentage failure!
    fixes are of poor quality since more younger staff are taken on and having to work from a knowledgebase instead of being even knowing the basics of Windows troubleshooting!
    a high lack of motivation, encouragement and development!
    at the CC awards ceremony, the team of management and leaders was all drinking pub going out friends, true achievement not recognized!
    CC gets paid to take on a client...Only for management to get resources drawn from all other PAID CONTRACTS in desk environment to also TAKE INCOMING IT CALLS!
    if your personality does not fit the pretentious demands for "behaviours" over "performance" you will be dismissed!
    Experienced staff members would train up the younger staff, then fire them to make way for cheaper, unprofessional labour!
    one desk I know of in Milton Keynes had 5 "black" staff members fired in space of 9 months due to racially driven staff cuts due to CC loss of a major contract!
    Most operations managers are emotionless, because firings and dismissals are normal for CC!
    CC forces all staff to look happy for client visits and the Jekyll Hyde personas of management rears its ugly head...until the client have left the building!
    opinions are not encouraged, even when they say they are! Why? This is a psychological strategy to sift out the staff who are non-submissive to their work style of oppression!
    a black woman was not granted a full time position after 6 months of solid incident management performance due to being black in a white dominated department!
    the flirtier you are, the better your job prospects!
    so insecure are CC, you cannot express yourself even when you leave them without them threatening action over little ol you.

    Mike Norris lives in a dream world thinking everything is splendor, happiness and joy fromnstaff, when its the complete opposite! He never visits Milton Keynes or Hatfield, but so long as he can get to a CC location with a plane flight and a nice hotel whilst typing his feel goody goody weekly emails to everyone of the soulcrushed staff members, then he believes all is wonderful, right?!
    salaries are an insult!
    operations managers are guilty of jeapody reports being rammed with over 100+ unresolved tickets, then asking the experienced guys to fix them while the fresh young bucks takes the credit!

    Advice to Management

    Get a soul! Appreciate your soul crushed staff, stop loving your backside being kissed! Use your individual brain and speak for the development and wellbeing of your staff!


  11. Young and multicultural

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Barcelona (Spain)
    Former Employee - Team Leader in Barcelona (Spain)

    I worked at Computacenter full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Multicultural and young atmosphere. Opportunity for growth.

    Cons

    Salaries and company benefits did not match those from Headquarters



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