Computer Aid Reviews

Updated March 22, 2015
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3.4
94 Reviews
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Approve of CEO
Computer Aid President Tony Salvaggio
Tony Salvaggio
50 Ratings

Pros
  • Decent consumer base, with opportunity to learn a great deal about troubleshooting software and hardware (in 5 reviews)

  • Stable work environment, people you work with, hours (in 5 reviews)

Cons
  • It's not their fault they have had no mentorship, no training, and no experience to do what they are doing (in 4 reviews)

  • Low pay, sometimes mindless work (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good Placement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Allentown, PA
    Former Employee - Project Manager in Allentown, PA

    I worked at Computer Aid full-time (more than 5 years)

    Pros

    They placed me in a excellent company that provided me with great opportunities to grow as a Project Manager and provided great support.

    Cons

    Very little contact from the account manager, only saw him for annual reviews and very few phone calls. It would have been nice to have had more support from him and the company.

    Advice to ManagementAdvice

    The account managers should spend more time checking in with the consultants.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Monotonous but very stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Service Desk Intern in Newark, DE
    Current Intern - Service Desk Intern in Newark, DE

    I have been working at Computer Aid as an intern (more than a year)

    Pros

    -Very hard to get fired
    -Learning curve easy-moderate
    -incredibly flexible work schedule
    -Management is very cooperative and understanding
    -Company atmosphere is friendly and communicative

    Cons

    -Low pay for interns
    -Management can be strict about dress attire
    -Queue can be disorganized.
    -Work is very monotonous

    Recommends
    Positive Outlook
  3. Very poor human relations between everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Pittsburgh, PA
    Former Employee - Software Developer in Pittsburgh, PA

    I worked at Computer Aid full-time

    Pros

    The place offered a lot of flexibility with the work hours and working from home. They offer a good number of vacation days.

    Cons

    The management was extremely unprofessional. Everyone (including management) would be nice to people's face and then make points to talk bad about anyone whenever they weren't in the office or the immediate day after they left for a new job. There were many false accusations being passed behind people's backs. Spineless management would complain to the rest of the employees about everything they didn't like about whatever person was out of office at any given time, and never confront the actual person about any problems. Pay is very low. Medical benefits wasn't very great. There was a high turnover rate of employees with very good reasons.

    Advice to ManagementAdvice

    Take more lessons about the best ways for management to work and interact with their employees. There's a lot to learn there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Positive experience from working with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Java Developer in Harrisburg, PA
    Former Employee - Java Developer in Harrisburg, PA

    I worked at Computer Aid full-time (more than a year)

    Pros

    The greatest advantage of working here was the responsible and professional people that motivate you to do and achieve more.

    Cons

    Sometimes it takes a little longer than one would expect to get things done, however the end-result is always very satisfying!

    Advice to ManagementAdvice

    Continue to place your bets on people rather than results, because good people will always bring you good results.

    Recommends
    Neutral Outlook
  6. Great company that provides value to its customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Computer Aid full-time (more than a year)

    Pros

    Big company that works & acts like a much more smaller nimble company.
    People pitch in and help each other when there are problems or a challenge to meet.
    Open door policy, candid feedback can always be asked for and given.
    Company values doing whats right for the customer.
    Flexible work, assuming client is okay.

    Cons

    Sometimes it takes time to get things done but usually escalation gets the job done.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Good company, quality people, positive experiences.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing/Sales Associate in Chicago, IL
    Current Employee - Marketing/Sales Associate in Chicago, IL

    I have been working at Computer Aid full-time (less than a year)

    Pros

    Healthy work-life balance. Supportive and kind people throughout the company. Have had only positive experiences in my time with CAI, and can definitely see myself staying with the company for years to come. I look forward to further developing my career at CAI.

    Cons

    No outstanding issues or concerns--have had only positive experiences with the company and all those affiliated with CAI.

    Advice to ManagementAdvice

    Continue to hire good people and stay true to the CAI culture and values already in place.

    Recommends
    Positive Outlook
    Approves of CEO
  8. A good company to start with...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Software Developer in Allentown, PA
    Former Contractor - Software Developer in Allentown, PA

    I worked at Computer Aid as a contractor (more than a year)

    Pros

    Its a good company if you are starting your career in IT. Good client base. Very nice work ethics, nice people and good work culture and secure. Projects will run on forever but when you need growth this might not be the right place for you.

    Cons

    They pay very less and the increment is very less I mean substantially low.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Company focuses on the bottom line rather than its people and has some clear ethical issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Harrisburg, PA
    Former Employee - Anonymous Employee in Harrisburg, PA

    I worked at Computer Aid full-time (more than a year)

    Pros

    Most of the people are nice and the company has a variety of opportunities. Work/life balance is great!

    Cons

    Company culture is one of back-stabbing to achieve success, throwing people under the bus, lying, and poor ethics. Advancement is based on who you know.

    Advice to ManagementAdvice

    Take more interest in your employees, don't always chase the quick dollar but invest for long-term success

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Good Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Harrisburg, PA
    Current Employee - Software Developer in Harrisburg, PA

    I have been working at Computer Aid full-time (more than a year)

    Pros

    They provided me with a very good training period to ramp up with .NET and I've had the opportunity to learn from a variety of different projects. I was lucky and was able to work on a few more up to date projects using newer technology. Not everyone gets that here. The office setting is very laid back and you rarely need to work more than 8 hours. Many seem to take fairly long lunches. There is free coffee (which is terrible), tea, and soda.

    Cons

    They salary is very low even for someone right out of college in central PA. Many projects are quite outdated but there seems to be a small push to use newer tech and get better projects including mobile apps.

    Advice to ManagementAdvice

    Try to stay up to date and get some exciting projects. Pay people closer to the industry standard.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Chicago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ERP Support Supervisor in Chicago, IL
    Current Employee - ERP Support Supervisor in Chicago, IL

    I have been working at Computer Aid full-time (more than a year)

    Pros

    Easy work, good health insurance, generally stable hours, newly built office, free coffee

    Cons

    Worst clients, Middle managers are inexperienced at hiring, leading, and setting vision for the teams, many people have left the Chicago office within months of starting due to middle management leading by fear, management treats people differently based on race, very reluctant to reward employees for performance, senior management of the office is complete disconnected from how middle management is micro managing staff, middle management is focused on retaining their power and positions making it difficult for people to develop their careers. This particularly exists on the public sector side. Middle managers generally prefer to hire people less talented than themselves.

    Advice to ManagementAdvice

    Middle management should be trained and coached more closely, the organization is completely disconnected between management ranks. Good managers end up leaving and the bad ones staying.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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