Computer Aid

www.compaid.com

Computer Aid Reviews

Updated January 22, 2015
Updated January 22, 2015
85 Reviews
3.4
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Computer Aid President Tony Salvaggio
Tony Salvaggio
47 Ratings

Review Highlights

Pros
  • Decent consumer base, with opportunity to learn a great deal about troubleshooting software and hardware (in 5 reviews)

  • Stable work environment, people you work with, hours (in 5 reviews)


Cons
  • It's not their fault they have had no mentorship, no training, and no experience to do what they are doing (in 4 reviews)

  • Low pay, sometimes mindless work (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Harrisburg, PA
    Current Employee - Anonymous Employee in Harrisburg, PA

    I have been working at Computer Aid

    Pros

    Very interesting, learn something new every day. Great atmosphere. Terrific work-from-home ethics.

    Cons

    First place I've ever worked that doesn't give automatic yearly cost - of - living raises.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Good Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Harrisburg, PA
    Current Employee - Software Developer in Harrisburg, PA

    I have been working at Computer Aid full-time (more than an year)

    Pros

    They provided me with a very good training period to ramp up with .NET and I've had the opportunity to learn from a variety of different projects. I was lucky and was able to work on a few more up to date projects using newer technology. Not everyone gets that here. The office setting is very laid back and you rarely need to work more than 8 hours. Many seem to take fairly long lunches. There is free coffee (which is terrible), tea, and soda.

    Cons

    They salary is very low even for someone right out of college in central PA. Many projects are quite outdated but there seems to be a small push to use newer tech and get better projects including mobile apps.

    Advice to ManagementAdvice

    Try to stay up to date and get some exciting projects. Pay people closer to the industry standard.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good company – old-school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computer Aid full-time (more than an year)

    Pros

    Solid growing company that appears to provide good job security for people desiring to work in traditional IT services. From all appearances, if a role or position is not working out for someone, the company is more likely to reposition them than to let them go. Outstanding people with good hearts and minds working in management. It appears that a lot of positions have relatively high earning potential if commission based.

    Cons

    Although the leadership considers itself to be entrepreneurial, the reality is the company is mired in the 1990s. Products it considers to be forward thinking are a decade behind the times. Benefits are stingy.

    Advice to ManagementAdvice

    Management is not interested in outside advice. This company's thinking, services, products, and culture are all on the backside of the adaptation curve. It is the company's fundamental flaw.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Computer Aid is a good place to work if you don't need a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computer Aid

    Pros

    Computer Aid pays on time.

    Cons

    The work offered here is for a client that is deeply-rooted in 1980's technology. There is no opportunity for professional growth as is the case with most, if not all, consulting companies.

    Advice to ManagementAdvice

    Consider treating employees as assets to be developed rather than disposable parts to be acquired and discarded. Consider that low-balling a contract keeps dedicated long-term professionals interested in a career from wanting to accept employment on that contract, because you can't pay enough to keep them, which ultimately undercuts your ability to satsify the client. You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Not a good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computer Aid

    Pros

    There no positive things I can say.

    Cons

    They don't give a damn about the employees

    Advice to ManagementAdvice

    Pay full benefits.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great Company with caring associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computer Aid full-time (more than 5 years)

    Pros

    I have been employed at CAI for 6+ years and have been truly pleased and challenged with everything I have been handed. The team I am with has encouraged growth and life-long learning opportunities, and we are challenged to do better. CAI is always looking for ways to give back to the community.

    Cons

    They do their best to treat associates fairly in this difficult economy

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A great first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Allentown, PA
    Current Employee - Inside Sales in Allentown, PA

    I have been working at Computer Aid as an intern (more than an year)

    Pros

    Great Real World Experience
    Eased into cold calling, inside sales
    Potential to learn industry terms and softwares

    Cons

    Not very up to date especially for a company that is IT
    Not structured program

    Advice to ManagementAdvice

    Start looking into the app market, you are going to fall behind if you don't do this.
    Don't put so much on your part time employees, we appreciate the work but when you give us 50 hours of work that you expect us to do in 25 that's just asking for disgruntled employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I work for them for my first job just to get something on my resume it was good for that.

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computer Aid as a contractor (less than an year)

    Pros

    My agent was very nice and helpful always responded quickly to my questions. It was a short term contract so not much to it.

    Cons

    They do not pay till a month later. They pay every two weeks and behind two weeks. So you dont get your first pay check till a month later

  10.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Allentown, PA
    Current Employee - Intern in Allentown, PA

    I have been working at Computer Aid as an intern (more than an year)

    Pros

    Great way to start in the industry. They allow you to work part time during the semesters and 40 hrs/wk in the summer.

    Cons

    The pay isn't too much, $10/hr isn't the most competitive pay

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Take a look at their website. If it still looks like the 90s, run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Allentown, PA
    Former Employee - Sales in Allentown, PA

    I worked at Computer Aid part-time (more than an year)

    Pros

    Great co-workers, I stayed as long as I did because of them. Lots of very brilliant people working there. However also a few dumbasses. I learned a lot at my time there.

    Cons

    1. Poor pay. I needed health benefits and was strung along being told something may come along, but never did. There was a bonus incentive but I got too busy to focus on sales vs. marketing.
    2. Poor communication w/in the company. CEO thinks the website looks fine, but it scares customers away. Wait until you hear what the regions did...
    3. It's a boys club, good luck trying to climb the latter if you're not related!

    Advice to ManagementAdvice

    Don't forget about the little guys

    Doesn't Recommend
    Neutral Outlook

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