Computershare

www.computershare.com
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Computershare Reviews

Updated February 16, 2015
Updated February 16, 2015
88 Reviews
2.3
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Computershare Chief Executive Officer Stuart Irving
Stuart Irving
7 Ratings

Review Highlights

Pros
  • Flexible commute and work from home policy is available to most of employees (in 5 reviews)

  • Great people, lots of interesting work and project if you can get on to them (in 5 reviews)


Cons
  • Senior management keep fat expense accounts and work half as hard as their staff (in 6 reviews)

  • No room for growth in fact its clear that if you get stuck in this call center you will die there (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    if had not had to move out of state would still be there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computershare full-time (more than a year)

    Pros

    Loved the job, people and pay

    Cons

    Not in Washington State where I would have transferred.

    Advice to ManagementAdvice

    Are serious communication issues, some of management not in reality of job on the call center floor

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A stain on my resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Canton, MA
    Former Employee - Manager in Canton, MA

    I worked at Computershare full-time (less than a year)

    Pros

    Good benefit packages. Wellness benefits. PTO can be negotiated at time of hire. Very flexible schedules supporting work/life balance.

    Cons

    No budget, company is in major cost cutting mode due to shrinking revenues. I was solicited for a position that evaporated 10 months later due to budget issues. Left a very solid career for an implosion.

    Advice to ManagementAdvice

    Find new revenue streams, invest in your technology and more importantly people! Training will help all from senior management to the task worker level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Borderline discrimination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Canton, MA
    Former Employee - Call Center in Canton, MA

    I worked at Computershare

    Pros

    They do have a very few competent managers that is professional and very good at knowing how to be an efficient manager.

    Cons

    Very angry and unfriendly co-workers. Incompetent unit leaders. Makes decision based on what they see versa seeking the truth or working with employees.

    Advice to ManagementAdvice

    Thank god your moving out of Massachusett. I am thinking of filing a discrimation suit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Temp hire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Production Artist in Burr Ridge, IL
    Former Contractor - Production Artist in Burr Ridge, IL

    I worked at Computershare as a contractor (less than a year)

    Pros

    Organized communication, fast-paced environment with friendly people, good company

    Cons

    No place to park, IT was a little lacking, no chance for full-time hire

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Nice people, high expectations

    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Computershare full-time (more than 10 years)

    Pros

    Basically a very nice group of people. Even upper management is generally approachable and they do try to listen to the concerns of the employees.

    Cons

    The company is constantly trying to expand and this makes for some very onerous work schedules trying to meet deadlines. Some areas are highly political, with favoritism quite apparent. Training in many areas is inadequate, leaving people to train themselves as best they can while trying to accomplish tasks in areas where they have little expertise.

  7. 2 people found this helpful  

    Potential great company is ruined by enterprise-approved abusive behavior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Canton, MA
    Former Employee - Software Engineer in Canton, MA

    I worked at Computershare full-time (more than 10 years)

    Pros

    Computershare is tops when it comes to benefits, pay, days off, insurance, 401(K), etc. compared to the competition. Management is serious about making money, a good thing if you work there because they recognize performance. On the surface, there seems to be an atmosphere of valuing employees and clients.

    Cons

    On the surface, there seems to be an atmosphere of valuing employees and clients but management allows bullies to stay in place, or rewards them, even in the face of egregious behavior. The whole environment becomes poisonous and employees and clients suffer the consequences.
    While management is serious about profits they refuse to invest in the aging software that is the foundation of the business. It's the only place these guys are cheap but it's creating a nightmare for the engineers and someone will come along soon with something better, faster, more secure and reliable and all the clients will go bye bye.

    Advice to ManagementAdvice

    Guys, you've thrown money and whatever you got to motivate people. Save your cash and fire the dead weight, the bullies and the idiots. I'm now at one of your competitors, making 80% of my Computershare salary. They wooed me with a positive and smart atmosphere. You'd be surprised at how productive and loyal a happy employee can be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Going through the motions. Good job bad career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investor Services Representative in Chicago, IL
    Former Employee - Investor Services Representative in Chicago, IL

    I worked at Computershare full-time (more than 3 years)

    Pros

    Compensation is good and the relaxed dress code is a nice benefit to have on hot summer days or very cold winter days.

    Cons

    New hire training is very long winded and a lot of time wasted sitting around waiting for system to work properly. Quarterly training is irrelevant because employees understand that management doesn't take into a account quarterly test scores in yearly review. Office moral is very low due to lack of communication by the managers. Very hard to advance within the company.

    Advice to ManagementAdvice

    Why do employees have to attain manager written approval to apply for other jobs within the company? Management engage the employees and ask for feedback. Employees are frustrated about favoritism and lack of communication by managers. One employee said the managers act like a sort of "secret society" and I tend to agree.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in Canton, MA
    Former Contractor - Customer Service Representative in Canton, MA

    I worked at Computershare as a contractor (more than a year)

    Pros

    Nice place, decent workers

    Cons

    Hours weren't great 6pm-11.. very little advancement room

    Advice to ManagementAdvice

    Look at your temps more a lot of them are really good workers

    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    IT management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Computershare as a contractor (more than 8 years)

    Pros

    Good pay and benefits. There was a great lack of communication between management, all the way down to the engineers or DBAs. Business had zero understanding of IT and IT has no insight in business.

    Cons

    This place will pigeon hole any position and make it impossible to grow. After years of pushing to grow, I gave up and left the company and have made stellar strides since.

    Advice to ManagementAdvice

    Good people will leave if they aren't recgonized and nurtured.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Service Desk for everyone but Service Desk staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Technician in Canton, MA
    Current Employee - Service Desk Technician in Canton, MA

    I have been working at Computershare full-time (less than a year)

    Pros

    Interesting hours for the different shifts, good people to work with, depending on what temp company your with the pay is good.

    Cons

    aside from managers everyone on the Service Desk are temps, high turnover rate, extremely long training procedure for new temps, no type of job security at all.

    Advice to ManagementAdvice

    stop dealing with only temps and hire on full employees. job security and benefits mean a lot in todays working world.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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