Computershare

  www.computershare.com
  www.computershare.com

Computershare Reviews

Updated October 23, 2014
Updated October 23, 2014
84 Reviews
2.4
84 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Computershare Chief Executive Officer Stuart Irving
Stuart Irving
4 Ratings

Review Highlights

Pros
  • Flexible commute and work from home policy is available to most of employees (in 5 reviews)

  • Great people, lots of interesting work and project if you can get on to them (in 5 reviews)


Cons
  • Senior management keep fat expense accounts and work half as hard as their staff (in 6 reviews)

  • No room for growth in fact its clear that if you get stuck in this call center you will die there (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I enjoyed working there more than the call center I am working for now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in College Station, TX
    Former Employee - Customer Service Representative in College Station, TX

    I worked at Computershare full-time (more than an year)

    Pros

    better hours, Monday - Friday, weekends off, better pay great benefits.

    Cons

    more support staff higher pay.

    Advice to ManagementAdvice

    him just taken over by ComputerShare so they were getting the kinks worked out. I am sure it is GREAT NOW !!!!

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Nice people, high expectations

    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA

    I worked at Computershare full-time (more than 10 years)

    Pros

    Basically a very nice group of people. Even upper management is generally approachable and they do try to listen to the concerns of the employees.

    Cons

    The company is constantly trying to expand and this makes for some very onerous work schedules trying to meet deadlines. Some areas are highly political, with favoritism quite apparent. Training in many areas is inadequate, leaving people to train themselves as best they can while trying to accomplish tasks in areas where they have little expertise.

  3.  

    Going through the motions. Good job bad career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investor Services Representative in Chicago, IL
    Former Employee - Investor Services Representative in Chicago, IL

    I worked at Computershare full-time (more than 3 years)

    Pros

    Compensation is good and the relaxed dress code is a nice benefit to have on hot summer days or very cold winter days.

    Cons

    New hire training is very long winded and a lot of time wasted sitting around waiting for system to work properly. Quarterly training is irrelevant because employees understand that management doesn't take into a account quarterly test scores in yearly review. Office moral is very low due to lack of communication by the managers. Very hard to advance within the company.

    Advice to ManagementAdvice

    Why do employees have to attain manager written approval to apply for other jobs within the company? Management engage the employees and ask for feedback. Employees are frustrated about favoritism and lack of communication by managers. One employee said the managers act like a sort of "secret society" and I tend to agree.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Potential great company is ruined by enterprise-approved abusive behavior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Canton, MA
    Former Employee - Software Engineer in Canton, MA

    I worked at Computershare full-time (more than 10 years)

    Pros

    Computershare is tops when it comes to benefits, pay, days off, insurance, 401(K), etc. compared to the competition. Management is serious about making money, a good thing if you work there because they recognize performance. On the surface, there seems to be an atmosphere of valuing employees and clients.

    Cons

    On the surface, there seems to be an atmosphere of valuing employees and clients but management allows bullies to stay in place, or rewards them, even in the face of egregious behavior. The whole environment becomes poisonous and employees and clients suffer the consequences.
    While management is serious about profits they refuse to invest in the aging software that is the foundation of the business. It's the only place these guys are cheap but it's creating a nightmare for the engineers and someone will come along soon with something better, faster, more secure and reliable and all the clients will go bye bye.

    Advice to ManagementAdvice

    Guys, you've thrown money and whatever you got to motivate people. Save your cash and fire the dead weight, the bullies and the idiots. I'm now at one of your competitors, making 80% of my Computershare salary. They wooed me with a positive and smart atmosphere. You'd be surprised at how productive and loyal a happy employee can be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Canton, MA
    Former Employee - Customer Service Representative in Canton, MA

    I worked at Computershare as a contractor (more than an year)

    Pros

    Nice place, decent workers

    Cons

    Hours weren't great 6pm-11.. very little advancement room

    Advice to ManagementAdvice

    Look at your temps more a lot of them are really good workers

    Neutral Outlook
    No opinion of CEO
  7.  

    IT management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computershare as a contractor (more than 8 years)

    Pros

    Good pay and benefits. There was a great lack of communication between management, all the way down to the engineers or DBAs. Business had zero understanding of IT and IT has no insight in business.

    Cons

    This place will pigeon hole any position and make it impossible to grow. After years of pushing to grow, I gave up and left the company and have made stellar strides since.

    Advice to ManagementAdvice

    Good people will leave if they aren't recgonized and nurtured.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Service Desk for everyone but Service Desk staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Technician in Canton, MA
    Current Employee - Service Desk Technician in Canton, MA

    I have been working at Computershare full-time (less than an year)

    Pros

    Interesting hours for the different shifts, good people to work with, depending on what temp company your with the pay is good.

    Cons

    aside from managers everyone on the Service Desk are temps, high turnover rate, extremely long training procedure for new temps, no type of job security at all.

    Advice to ManagementAdvice

    stop dealing with only temps and hire on full employees. job security and benefits mean a lot in todays working world.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Securities Specialist II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Securities Specialist in Jersey City, NJ
    Former Employee - Securities Specialist in Jersey City, NJ

    I worked at Computershare full-time (less than an year)

    Pros

    Co-workers were nice. you get a paycheck. flexibility. not much else to say about this poor company. i would not work for them in any circumstance. not a good atmosphere.

    Cons

    management treated people like expendable disposable commodities

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Only if you're desperate....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computershare full-time (more than an year)

    Pros

    The best part of this job were the people I worked with.

    Cons

    No pay for holidays. 10 PTO days which they expect you to use to use for holidays. Horrible Benefits. Poor Management. Poor training. There has been a "pay raise freeze" for years. Favoritism. Many technical problems and no updates on software or hardware. They bring in managers from the outside who have no idea how to do the job they're presiding over. No concern for their employees safety as they won't pay for snow storms or any other weather conditions such as hurricane Sandy.

    Advice to ManagementAdvice

    They've heard the advice and haven't listened so what would be the point?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    You are just a number here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Intake in El Segundo, CA
    Former Employee - Client Intake in El Segundo, CA

    I worked at Computershare as a contractor (more than an year)

    Pros

    - Parking
    - There is mouthwash in the bathroom.

    Cons

    - No communication between new hires and management.
    - Computers, which should be the company's star point, are defective and disorganized.
    - Mostly staffed by undergrads and single elderly women.

    Advice to ManagementAdvice

    If you care about quality, you should actually talk to your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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