Conduit Global

www.conduitglobal.com
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Conduit Global Reviews in San Antonio, TX

Updated January 26, 2015
Updated January 26, 2015
13 Reviews
1.9
13 Reviews
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Robert A. Pines
13 Ratings

13 Employee Reviews Back to all Reviews

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  1.  

    As a Customer Service CHAT Representative, I regret accepting this position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative CHAT in San Antonio, TX
    Current Employee - Customer Service Representative CHAT in San Antonio, TX

    I have been working at Conduit Global full-time (less than a year)

    Pros

    Gives opportunity to those who have very little work history.

    Cons

    Horrible, horrible, horrible training!!!

    Every job I've ever held, I've kept for at least two years but after just six weeks of being here, I already want to quit. My trainer had absolutely NO experience as a trainer before the class I was forced to be in with him. He knew nothing about our job requirements or even his own job requirements; half of our overly populated class knew more than he did. He is not to blame entirely, I put most of the blame on the people who decided to hire him. Most of the material discussed, either we can't do in chat or won't have to ever worry about doing. We were literally paid to sit and listen. There were so many errors in the training modules, that every time I came across one, I questioned the credibility of this place. That is not all. What bothered me the most about training is that the so-called training systems allowed very limited access for us. Most of what was needed couldn't even be seen until we were out of training and into production.

    There should only be one chat!!!

    It makes no sense to me and most of my co-workers that we have to receive more than one chat at a time. It is so difficult to constantly keep customers up to date, provide customers with accurate information, and deal with several issues at once while remaining calm and professional. I can understand if customers had to wait to chat with us but they often don't wait long; 1-2 minutes is nothing. The customers who call in are the one's who have to wait thirty minutes plus.

    Supervisors, offer help!!!

    We are struggling out there. While we're standing there with our hands up to the ceiling appearing as overgrown elementary students constantly repeating to customers, "I'm still researching this for you", supervisors are kicked back, relaxed, talking about their love lives, watching basketball games and/or acting like they're doing something important at their desk. Being blatantly ignored is so disheartening that I often considered walking out and never showing up again.

    Advice to ManagementAdvice

    Everything was covered already.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    No job security, no incentive to stay with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Technical Support Representative/IHD in San Antonio, TX
    Current Employee - Enterprise Technical Support Representative/IHD in San Antonio, TX

    I have been working at Conduit Global full-time (more than a year)

    Pros

    The location isn't bad, and the facility itself is nice. Quiet rooms on both levels, and walking distance from a gas station when you're on lunch.

    Cons

    Training, management, the product that they now serve, the lack of a promise that it will be around next year, and equipment.

    Advice to ManagementAdvice

    Bring back the DSL project, get pay up around 18-20/hour, and increase PTO, and people would consider either coming back to work for this company, or stick around and help it grow. Until then its falling apart.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Poor staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chat Representative in San Antonio, TX
    Former Employee - Chat Representative in San Antonio, TX

    I worked at Conduit Global full-time (less than a year)

    Pros

    Easy job to do

    Cons

    The trainers that trained us had no idea what they were training us. Horrible way to start off. Then people there act like if you are still in high school even management

    Advice to ManagementAdvice

    Get knowledgable staff and stop trying to make friends there because that just makes you part of the staff which your management

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Very short sighted...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Supervisor in San Antonio, TX
    Former Employee - Technical Support Supervisor in San Antonio, TX

    I worked at Conduit Global full-time (more than 3 years)

    Pros

    The company is willing to give you a shot regardless of your experience you can get promoted if they see potential.

    Cons

    Management will give you little to no support or training, you will be held to expectations that you are only vaguely aware of, and you will be used as a scapegoat whenever convenient.

    Advice to ManagementAdvice

    Get behind your leaders so they can support your front line agents, managements role is to support the business not stand on top of front line agents.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    a sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Conduit Global full-time

    Pros

    the people are all working towards the same common goal sometimes

    Cons

    poor communication, constantly changing rules, instability within the company

    Advice to ManagementAdvice

    In order to advance in the business world, you need to provide your staff with tools and training to succeed...not cut corners every chance you get. Also allow advancement within the company based on performance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Decent place to work, if management can get things under control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Service Representative in San Antonio, TX
    Current Employee - Technical Service Representative in San Antonio, TX

    I have been working at Conduit Global full-time (more than 3 years)

    Pros

    Friendly and helpful supervisors, decent wages and good benefits

    Cons

    Poor training, rampant favoritism, and management doesn't seem to know what they want to do with the company. Constantly switching up what projects have priority and resources. The training doesn't help much either, it's so poor that unless you're already comfortable and efficient in a call center your chances of making it are slim, which leads to poor performance by the center.

    Advice to ManagementAdvice

    Get trainers who are more focused on getting quality workers on the floor then upping their own bonus. High turn over can be lowered (if even just a little) by actually equipping people for the type of work they'll be doing on the floor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    It pays the bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Conduit Global full-time (more than 3 years)

    Pros

    Good benefits and coworkers. For a call center experience, it's a good place to begin. There are sometimes nice little events to try and help boost worker morale such as parties and free food.

    Cons

    Not easy to move up unless you get chummy with some of the higher ups. Attendance policy is incredibly strict as well as many other policies they have. Management doesn't seem to know how to manage. This company is very quick to get rid of anyone and sometimes even managers/supervisors will find reasons to fire people.

    Advice to ManagementAdvice

    Change your practices. It's amazing that management questions why attrition is so bad when the company and policies are quite askew.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrible. Trainers care more about getting their bonuses than actual teaching.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR in San Antonio, TX
    Former Employee - TSR in San Antonio, TX

    I worked at Conduit Global full-time (less than a year)

    Pros

    IMO there are not any Pros except they have good benefits.

    Cons

    Low pay for the work load. They keep employees that clearly do not follow rules of the company or the law.They care more about giving the single people their dream schedules rather than allowing people who have families get a schedule to where they actually see their kids.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Putting in My Notice Tomorrow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in San Antonio, TX
    Current Employee - Tech Support in San Antonio, TX

    I have been working at Conduit Global full-time (more than a year)

    Pros

    Great Benefits. Great People. Convenient Location.

    Cons

    Extremely Low Pay. Tenure More Important than Performance. No Sick Time. No Raises. Outdated Equipment. No Room for Advancement. Contracted Work = No Job Security.

    Advice to ManagementAdvice

    More flexibility and better management are needed. This center is seriously lacking functional equipment. The computers don't work properly and most of the phones are missing pieces to be usable as well. There is no formal training once you hit the floor. As others have said, it's "sink or swim". There needs to be some incentive to stay if you want quality employees. Sub-standard employees with tenure are the only ones who "make it". The rest of us are left with no raises, no anything to stick around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Disheartening, as experienced management and training is non-existent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Supervisor in San Antonio, TX
    Current Employee - Technical Support Supervisor in San Antonio, TX

    I have been working at Conduit Global full-time (more than 3 years)

    Pros

    Great people and co-workers. Has prioritized promoting from within for positions as they come available. Will work with school schedules including less than 40 hours, 4-10 hour days with 3 off, and allow schedule trades between individuals.

    Cons

    Training after promotion is 'Sink or Swim'. There is no formal management or supervisor training which results in individuals not moving in the same direction. Agents are not held to same standards of accountability between teems with again hurts the company as a whole. Pay rate is not competitive with other call centers in the city and all work is contracted which means it could be gone at any time. Finally, tenure plays a bigger role in advancement then performance.

    Advice to ManagementAdvice

    In order to promote growth and attract a higher grade of employee, pay and benefits must be competitive. Center management should be reevaluated objectively and formal training provided to new members of the supervisor and management teams.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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