Conn's Reviews
Updated Feb 5, 2012 – Reviews are posted anonymously by employees.
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Company Rating Based on 22 ratings Employees are "Dissatisfied" |
CEO Rating
Based on 7 ratings
Chairman, Interim President and Interim CEO |
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Pros
Laid back, commission based for a chance to earn big money in a simple environment
Cons
Too many sales associates competing for sales may make this a low paying job opportunity. sales associates may be forced to work overtime with no overtime pay because you are paid by commission.
Advice to Senior Management
they should modernize their marketing tactics... Pay more attention to sales associates because we are more than just peasants, we represent your company to the public.
Pros
Decent commission if you work hard
Cons
Too much competition for sales
Pros
commission's. you do have a base pay so if you have a bad two weeks you still make money .
Cons
At some stores they should update management.
Advice to Senior Management
Try to have more communication with your employess they are the one on the sales floor they know a bit more of what happens in a sale.
Pros
good pay advancement opportunities, flexible schedule, praised for your performance, support from fellow employees.
Cons
long hours, and alot of responsibility
Pros
Excellent sales training and extensive product knowledge. Best products available on the market.
Cons
Forced to jump customers at the door. Customers come in with a negative experience that's difficult to overcome.Constantly changing compensation and bonus plans. They lie and slick employees at twice the rate they slick and steal from customers. Will go to any limit to cheat and steal from employees. This place is a hell hole. Highest turnover of any company I've ever worked for.
Advice to Senior Management
No advice to give because they couldn't care less. In the two years I was there, there was a matrix for job satisfaction....it was always blank. They don't care about employee feedback because they are going to ignore it anyway. They will continue to churn and burn through employees because there's a line of idiots waiting to be abused in this tough economy.
Pros
good local managment if lucky,good benefits,good pay for position,decent working conditions regarding stores breakrooms etc., excellent hr department, good products, good incentives re: prizes contests etc.
Cons
store managers are basically abused. responsible for almost every task in the store. their stress effects employees. outdated uniforms. long unessasary work days ie. 8-7 on weekdays, 9-8 on sundays. walmart style stand up sales meetings. authoritative arrogant upper management. outdated upper management for specialty electronics co..
Advice to Senior Management
replace senior retail upper management. replace arrogance with openness to change and learning what works. dont treat your employees like dummys, most are more up to date than you. change work uniforms very uptight?! do not abuse your employees with long work hours, tired burnt out sales people cant sell. dont abuse your overtime loophole. make store managers jobs easier so they can concentrate on customers. Ego and arrogance usually means people think they know it all and block themselves off from new winning ideas. That last sentence says it all.....
Pros
nice coworkers fun place to work
Cons
rude customers, long hours but thats retail for you
Pros
if you become one of the top sales people you can make decent money. other than that nothing else good about this company.
Cons
*hours are horrible
*management have no control over employees, they cant hire nor fire.
*very micromanagement
*when a customer returns a product the manager would tape it up and sell as new even when we charged a 15% restocking fee.
*no loyalty towards senior employees
*repair service agreement is horrible, service department rarely repair a customers product being sent in to service.
*customer service in corporate is awful, no manners towards customers, they will hound you and harass you if you are one day late on your payment even if you are a long time customers.
*they never fire employees they just "suspend" the employee until further notice so they don't have to pay unemployment.
*no online payments for customers because they want customers to walk into the store hopefully one of the sales associates can get the customers to add on to their account.
*delivery is horrible
*sales associates have to attend a sales meeting every other friday at HR in houston, no one gets compensated for their gas even if they have to drive far.
Advice to Senior Management
let store managers manage their own stores and have full control to do so, do sales meeting in store to save employee cost of fuel,
Pros
they will hire anyone
pay is reasonable, but not good
Cons
the needs for personal life do NOT matter at all
management is under trained and over paid
employees are offered cash incentives to sell more and when they do, the compensation is not received
employees are treated horribly by ALL levels of management
constant changes in schedules and all last minute
training is required even on your days off
if you have an emergency and cannot attend training, you are punished
quotas are unreasonable
conn's will not fire anyone, but they will push you out
corporate level customer service reps are rude and nasty to the customers which the in-store sales people pay for
organization and processes in the store do not work at all
you WILL be lied to on a daily basis
Advice to Senior Management
treat your employees with respect and you will be surprised how it will improve your business. Working for conn's is something that no one is proud of and no one wants to stay with the company once they learn how it really is.
Pros
the pay was very good here and they gave away a lot of prizes.
Cons
the downside working at conns is the is not schedule flexible at all not a lot of room for growth with the company. also not a stable work place.
Advice to Senior Management
the advice i would give to management is to put people in position who are fair and that likes to help employes
