Connextions Reviews

Updated April 16, 2015
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2.0
259 Reviews
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Recommend to a friend
Approve of CEO
Connextions Chairman and CEO Jack LeFort
Jack LeFort
123 Ratings

Pros
  • weekly pay but not really a pro since they dont ofer pay raises EVER (in 13 reviews)

  • They have a school to help you get your insurance license and they pay for your testing (in 11 reviews)

Cons
  • Upper Management, hiring and overstaffing as well as dismissal procedures (in 11 reviews)

  • Call center work that is poorly managed by poorly trained management (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Health Insurance sale agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Connextions full-time (less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The Training and support was great. The environment was great. Co-workers for the most part had great work ethic and attitudes. If you had a question, everyone was willing to help you out.

    Cons

    Shift work. Location is in south Denver. As with all Call Centers, you had stats and quotas to answer to.

    Advice to Management

    More Pay during peak hours.

  2. Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Insurance Sales Agent in Centennial, CO
    Current Employee - Licensed Insurance Sales Agent in Centennial, CO

    I have been working at Connextions full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They gave me a chance and I really needed employment.

    Cons

    Structured call center.

  3. CVS/Caremark Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Caregiver for Elderly in Salisbury, NC
    Former Employee - Caregiver for Elderly in Salisbury, NC

    I worked at Connextions full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Ability to help and educate our members on their perscription insurance coverage. Helping them with deductables, co pay structure, etc. Order medication for members process payments and ship out the medication through our mail order pharmacy. Also worked with Retail pharmacies to process claims successfully.

    Cons

    Management changed frequently and changes to call center scripts, Rated and listened to all calls. Quality agents would make sure we did score high enough to receive our monthly bonus's

    Advice to Management

    Help the agents meet their goals and score calls to receive monthly bonus's

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  5. Helpful (1)

    Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Connextions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Weekly Pay
    Competive Pay
    Loved selling Medicare insurance

    Cons

    Everything about the job.
    Poor management
    Weird hours

    Advice to Management

    Hire someone that has actually sold insurance before you put someone in charge that has no experience in the field.

  6. Helpful (1)

    Avoid at all cost, you will not enjoy this co.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Connextions full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I made some great relationships while employed.

    Cons

    This company is a revolving door, they treat employees like cattle, pay is unacceptable, upper management is both incompetent, constantly changing, and lacks leadership skills. If you have a complaint, expect retaliation. This place is a job, take it if you need it, get out as soon as you can.

    Advice to Management

    Not enough snakes are being cut off at the top, the "Connextions" culture has yet to become "Optum" culture. Good luck, you're going to need it.

  7. Helpful (1)

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Orlando, FL
    Former Employee - Administrative Assistant in Orlando, FL

    I worked at Connextions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of advancement opportunities and easy job that pays weekly. They will train you and help teach you how to obtain your insurance license.

    Cons

    High turn over. Management structure socks and anyone can fire you without just cause. Bonus structure is not reliable. Promised but not paid.

    Advice to Management

    Learn to listen to your team. They are your P.O.C. Between the client and the customer. Start standing up for your agents and reward them more.

  8. I felt there was not enough stability with the company...there were to many changes requiring flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative Pharmacy Help Desk in Concord, NC
    Current Employee - Call Center Representative Pharmacy Help Desk in Concord, NC

    I have been working at Connextions

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great personal connections with leadership and also a great work enviornment..very friendly co-workers to make you feel comfortable

    Cons

    They only challenge that was a problem for me would be the various changes in flexbility in shiftsdepending on which account you were employed with

    Advice to Management

    Overal great company to work for..I would recommend employment to someone seeking employment in the healthcare field

  9. Great for start up career or temp job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Connextions

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The schedule was well balanced, phone all were not complicated or stressful.

    Cons

    The management can show favoritism and treat employees differently if you are not sucking up.

    Advice to Management

    Treat everyone equally, become more organized, consider raises.

  10. Just no.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent in Concord, NC
    Current Employee - Customer Care Agent in Concord, NC

    I have been working at Connextions full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people that work there in the lower levels are some pretty interesting people.

    Cons

    The rest of the environment. Lack of stability or organization.

    Advice to Management

    Promotion based on capability of actually handling the job, but because of how many short cuts one takes then there probably wouldn't be such a hectic feeling to things.

  11. Helpful (2)

    Get your foot in the door, then get out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Licensed Insurance Sales Agent in Orlando, FL
    Former Freelancer - Licensed Insurance Sales Agent in Orlando, FL

    I worked at Connextions (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Kind, helpful coworkers. I can think of nothing else positive about this company.

    Cons

    This company is a revolving door. i believe that management would like it to remain that way. this is their intention and the culture of Connextions. This place is like prison. No cellphones, pens or paper at desk. No bathroom breaks. You have to use the bathroom during your 2 fifteen minute breaks.

    Advice to Management

    I have no advice to management. They don't listen anyway! Why waist my breath. leaving this company was like a breath of fresh air.

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