Connextions

  www.connextions.net
  www.connextions.net
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Connextions Reviews

Updated September 14, 2014
Updated September 14, 2014
186 Reviews
1.9
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Connextions Chairman and CEO Jack LeFort
Jack LeFort
95 Ratings

Review Highlights

Pros
  • They do offer a chance to earn your 215 insurance license, sometimes just your health though (in 10 reviews)

  • weekly pay but not really a pro since they dont ofer pay raises EVER (in 10 reviews)


Cons
  • Upper Management, hiring and overstaffing as well as dismissal procedures (in 7 reviews)

  • Non-callcenter employees do not get pay-for-performance (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Encourages employees to progress and become experts through licensing and education. Good supervisors/coaches.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Insurance Agent  in  Orlando, FL
    Former Employee - Licensed Insurance Agent in Orlando, FL

    I worked at Connextions full-time for more than a year

    Pros

    This company will help you to learn their business and become a professional if you do your part and put forth the effort that it takes to be a professional. They reward your efforts and listen to employee concerns for the most part.

    Cons

    Unprofessional attitude openly displayed by some employees, making transition into new employment roles difficult. The company at times, rewards and/or ignores bad behavior from employees who do not respect company policies.

    The professionals in the company are, at times, out numbered by those who are not professional creating an uncomfortable work environment. Their unstable work environment stems from seasonal trends in business and the high rate of turnover in employee base.

    The Open Door Policy is not always respected by company officials. Their own actions do not transmit confidence in their own ability to maintain a stable workplace that will offer long term employment.

    Advice to ManagementAdvice

    Improve business trend forecasting to include a predictable manner of transitioning from one phase of business to another. Communicate changes in business demands to employees in a manner that allows the employee to plan with the trends rather than to be shocked by changes that were not expected.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Old dog new name

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Orlando, FL
    Current Employee - Customer Service Agent in Orlando, FL

    I have been working at Connextions full-time for more than 3 years

    Pros

    You get paid weekly, you get a lot of overtime hours, you learn a lot about prescription medication & health care, that's about it

    Cons

    No advancement (coaches & upper management promotes their friends), lawsuit prone ( they always violating someone rights unlawful lay off & wrongful termination), they keep changing there names but the lawsuits will follow, medical insurance is high, it's a good starter job not long term, all around a bad company to work for.

    Advice to ManagementAdvice

    Try firing coaches & upper management for all accounts & start over, start doing internal advancements & most importantly employees that have more than a year they need raises, they work hard for you & you make the money to pay them, start treating your company employees like they matter not like there are just numbers.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Great To Be King, Not So Great To Be A Peasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Concord, NC
    Former Employee - Anonymous Employee in Concord, NC

    I worked at Connextions full-time for more than 5 years

    Pros

    There are some great people here that make the experience of working in a call center bearable. Some good opportunities for the best of the best. if you make the numbers, you can move from account to account during seasonal ramp ups and draw downs. IF you can get yourself promoted, it can almost be a fun place to work!

    Cons

    The job is completely about numbers. How many? How fast? And while they are promoting the quantity over quality model, they still use the quality against you if you are otherwise making numbers.

    Connextions takes its HIPAA regulations to an extreme that makes working there.. almost impossible. The quality of life on the floor is low. Morale is generally low. Management has managed to chase off many quality people over the years so the over-all quality of your co-workers is.. low.

    Advice to ManagementAdvice

    They are people, not numbers. People that you employ, and people on the other end of those calls. Rules need to make sense, don't impose anything on that floor that you can't live with yourself.

    Neutral Outlook
    No opinion of CEO
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  5.  

    pleasant atmosphere from the beginning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at Connextions full-time for less than a year

    Pros

    The staff is quite pleasant. The building is beautiful. And they let you know up-front the job will require sitting all day, and could become monotonous.

    Cons

    If you are not a "people-person" this job is not for you.

    Advice to ManagementAdvice

    Listen better to the employees under you.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Insurance Agent  in  Orlando, FL
    Current Employee - Licensed Insurance Agent in Orlando, FL

    I have been working at Connextions full-time for more than a year

    Pros

    You learn the basics about Medicare and Insurance. They pay for all your appointments and state licenses.

    Cons

    No matter how hard you work, if you are not a minority, you will not move up in the company. Management promotes their friends over who is the best qualified candidate and there are a lot of empty promises.

    Advice to ManagementAdvice

    Follow the LTCW model. You preach it but none of management uses it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Demonstrate compassion and appreciation for employees.

    .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL

    I worked at Connextions full-time for more than a year

    Pros

    I had a job with a steady, weekly paycheck. I was given the opportunity to do a job that I had no proir experience in. I Iearned new skills to provide excellent customer service.

    Cons

    It's not well organized, they exploit there employees, don't care about employees well being, the company only cares about the company and not about the employees that helped the company progress to where it is today. There is no loyalty or compassion for employees.

    Advice to ManagementAdvice

    Need to uphold and practice ethical standards, and demonstrate integrity, and equal opportunities for all individuals. And of you tell your employees that you are going to up their pay rate if and when they switched to a different position, then you need to keep that commitment and honor that because your word should be anle to be trusted. A lot of employees had to make great sacrifices to shift things around in their daily lives in order to take a position that they were initially told would make a certain amount and then after the employee switch to the position management says sorry your pay rate will kit change we .Ade a mistake. What kind of stuff is that. Employees are not given any sick days in some departments you get penalized and in others they support you as long ad you make up the hours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    it was a great place.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Connextions

    Pros

    it was an ok place pretty decent pay and the coach works with you.the weekly paycheck were good as well.

    Cons

    the training was not the best and there was not a great amount of help.

  9.  

    The Absolute Worst!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Connextions full-time for less than a year

    Pros

    Being employed
    Weekly pay
    Being able to assist students & standing out from the pathetic norm of supposed "leadership"

    Cons

    I have NEVER worked for a more unorganized company. Leadership is a joke. Those who were the least experienced & caused the most confusion were recognized. Policies were counter-productive. The goal was to get students scheduled for exams, not to make sure they were prepared for the exams. The right hand didn't know what the left was doing. Leadership was never accountable. When faulty processes were questioned, the supervisor's response was "That's the way it is. That's not my responsibility." Can be laid off with only one week's notice, and you're supposed to be ok with it. During the interview, you're told that you're being hired for a permanent position, but you're laid off 7 months later and told you can apply for the position again in 3 months. You're supposed to bow down & kiss feet because after notification of lay off, you're offered mediocre positions with less pay. It took forever before someone could do their job to assist me with enrolling in benefits, and unless I kept following up, they kept dropping the ball with that. The HR dept was a complete joke, except for the lady who's a veteran. (Can't remember her name.) Heavy use of profanity. Engaging in throwing paper at each other. It would be nothing for them to close the dept long before the business day was over. The head of HR was known to get missing & not return phone calls and emails after not delivering on promises made, especially with Licensing. Still considering contacting the EEOC.

    Advice to ManagementAdvice

    You may as well shut the place down. I don't know how management is comfortable sleeping at night with the way "business" is being handled (or not being handled). I'm sure they're laughing every week they're getting paid.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Mediocre company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent  in  Jeffersonville, IN
    Former Employee - Sales Agent in Jeffersonville, IN

    I worked at Connextions full-time for more than a year

    Pros

    It is a stable income.

    Cons

    Stressful, monotonous, if you do not care for the medical field or are not a social person, this job will be a nightmare.

    Advice to ManagementAdvice

    Actually keep the promises you make to agents, communicate with agents as much as possible.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Only if you are DESPARATE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Health Agent  in  Centennial, CO
    Current Employee - Licensed Health Agent in Centennial, CO

    I have been working at Connextions full-time for more than a year

    Pros

    Incredible coworkers. Many licensed agents have had successful careers and are in an age when it's more challenging to get hired. Weekly paychecks. They have a school to help you get your insurance license and they pay for your testing. If you work on the Kaiser Permanente Individual and Family account, the client regularly gives you lunches, swag and small gift cards. It pays better than working retail or fast food at $15.25-$15.75 an hour for licensed agents, $12 hour for non-licensed. There are a couple of competent coaches (mid level managers) and almost no meaningful training for them or any other leaders. The Operations Managers seem to care for the employees but are powerless. The new site manager is approachable but seems to be powerless.

    Cons

    It's oppressive and poorly managed. Favoritism rules. There is no rhyme or reason when people get promoted or selected for trips or special privileges. Sister company in Orlando cheats the system so they get the lions share of bonuses and still keep their jobs. It's common knowledge and despicable. Only a small percentage of people get a bonus. Some employees are very toxic to the environment and make it even harder to work there. You NEVER GET A RAISE! Only about 12 days off a year are accrued for sick leave and vacation time. Your schedule can change from day shift to 3-midnight and you are given a "take it or leave it" offer. The fact that there is no parking and no place for your lunch in the fridge adds insult to injury.

    Advice to ManagementAdvice

    You are missing the opportunity to cultivate a strong workforce by allowing favoritism and selective enforcement to be the laws of the land. Your talent pool is large but treating them with so little respect causes the best to leave the company as soon as humanly possible. Most people want to get out. When truly incompetent leaders or teachers are left in place it creates an oppressive environment. Treating people with respect, dignity and appreciation goes a long way.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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