Connextions
2.0 of 5 167 reviews
www.connextions.net Orlando, FL 5000+ Employees

Connextions Reviews

Updated Jul 4, 2014

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2.0 167 reviews

                             

19% Approve of the CEO

Connextions Chairman and CEO Jack LeFort

Jack LeFort

(86 ratings)

23% of employees recommend this company to a friend
167 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "They do offer a chance to earn your 215 insurance license, sometimes just your health though"
    in 9 reviews
  • "weekly pay but not really a pro since they dont ofer pay raises EVER"
    in 9 reviews
Cons:
  • "Upper Management, hiring and overstaffing as well as dismissal procedures"
    in 7 reviews
  • "Call center work that is poorly managed by poorly trained management"
    in 5 reviews
  • Show more review highlights

Reviews

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    • Disapproves of CEO

     

    Innovation stymied by horrible implementation!

    Licensed Insurance Agent (Current Employee)
    Centennial, CO

    ProsA really great group of people who come from all types of backgrounds with diverse education and experience. Employees rally together to support each other with tremendous team spirit

    ConsManagement is crippled by archaic bureaucratic hurdles that torpedo a great innovative atmosphere by making it nearly impossible to implement anything new. It's often employees against management.

    Advice to Senior ManagementStop shooting yourself in the foot - open your eyes and look at the great talent pool you have.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Customer Service rep

    Anonymous Employee (Former Employee)

    ProsThe schedule was appealing. Fun staff to work with

    ConsIncentive based pay wasn't for me. Growth is going to slow in some areas.

    Advice to Senior Managementnone

    No, I would not recommend this company to a friend

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    Interesting company

    Customer Service Agent (Current Employee)
    Jeffersonville, IN

    ProsBeautiful building to work in

    ConsSenior reps seemed to not care too much for you

    Advice to Senior ManagementYou can really advance in the company

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

     

    A stepping stone, not a place to stay

    Licensed Insurance Agent (Current Employee)
    Centennial, CO

    ProsThey will give you training for your insurance license and pay the test fees. You can get good customer service/call center experience, even sales experience to some extent.

    ConsMost of the systems you rely on to do your job are outdated, slow, and at times, not even functional. Employees are treated like a cog in the machine. They will switch you to a different department or change your shift without asking what you prefer. If you do well and start getting large(ish) bonuses, they will change your job function or the quality metrics or pay-for-performance parameters so that you will not do so well going forward. Management gives lip service to "employee engagement" but actions speak louder than words. It's obvious the company does not value it's front-line employees as human beings, as individuals or as potential long-term assets to the company.

    Advice to Senior ManagementInvest in improving your IT infrastructure. Also, if you really want to improve employee engagement, cupcakes, pizza and Hawaiian shirt days are not going to get you there.You need to stop treating working adults like schoolchildren. If you need to adjust staffing levels in different departments, ask for volunteers rather than moving people around like chess pieces. If you do, folks will undoubtedly be happier and feel more empowered. Pay the bonuses in a timely manner. Make the pay-for-performance guidelines more transparent and comprehensible. Pay the bottom 20% SOMETHING for their apps. Even though they were unable to match the QA and adherence scores of others on the floor, they still showed up, did the work and got applications for you. Use more carrot and less stick.

    Yes, I would recommend this company to a friend

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    Forced me to improve

    Agent (Former Employee)
    Jeffersonville, IN

    ProsWilling to accept new employees with no job experience

    ConsSalary is far too low
    Little room for growth
    Numbers seen over people

    Advice to Senior ManagementBe more thoughtful all-around.

    No, I would not recommend this company to a friend

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    Great way to help the public

    Anonymous Employee (Former Employee)

    ProsHelping people to make wise health choices

    ConsClocking in and out for breaks.

    Yes, I would recommend this company to a friend

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    4 people found this helpful  

    Licensed Medicare Sales

    Licensed Insurance Sales Agent (Current Employee)
    Denver, CO

    ProsI love the fact that I was able to learn so many things about the healthcare and insurance industries in a sales capacity. It is a great beacon of knowledge for any person who knows how to use thier resources wisely and actively seeks knowledge and opportunity.

    ConsThey have a very secretive culture. Not good for a person who doesnt know how to move up the professional political ladder by learning and applying social practices as well as a little sucking up. An outsider would never know the tricky things they do in order to promote selective internal employees. I have seen multiple people secure positions before the position was known to other employees. Cons include unfair business practices, select favoritism, and lack of growth and development. P.S. ALL TRAINING IS AWFUL BEST FOR SELF LEARNERS

    Advice to Senior ManagementTake more of an interest in how you are training the trainers and coaches and be conscious on how your leadership team is treating entry level agents. They should be using the same type of empathy and customer care with employees as you would with customers.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Bad, but not the worst

    Licensed Health Agent/Member Outreach Agent (Current Employee)
    Charlotte, NC

    Prosweekly paycheck, they'll pay for your insurance licensing, they'll try to put you on another account when the season ends if your numbers are up to par, I've worked here twice and things have improved since 2012

    Consdeceptive business practices, very low hiring and promotion standards, commission is low and often unobtainable (they'll try and find a way not to pay it), treated like children, you are replaceable, incompetent management who's power happy and lacks leadership skills, rules selectively enforced

    Advice to Senior ManagementQuit

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    They refuse to pay correct commission or pay for performance, including the factors that contribute to it such as QA

    Retention Agent (Current Employee)
    Centennial, CO

    ProsYou have a job that will lead to a better job.

    ConsSupervisors are poorly trained and do not advocate for fair and honest treatment, most of the time.

    Advice to Senior ManagementStart paying people and stop making excuses how you are going to fix QA so that pay will be correct.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    Loved the job, do not respect the company

    Licensed Plan Specialist (Current Employee)
    Centennial, CO

    ProsI learned the position of being a health insurance agent. I worked with many great co-workers.
    I learned to be great in sales.

    ConsThings are always changing at this company, for example you move to different teams 4 times in
    one year. The managers will promise you the world from training class on and not deliver on what
    they promise. You will not get the Pay For Performance that they promise you. You do not have job
    security here, no matter how good you are as an agent. They will micro-manage you here and not
    treat you like you have a brain in your head and there is a huge number of highly intelligent people
    with diverse background that can be a real plus for the company. Instead of paying for training
    and keeping good employees, they would rather have an atmosphere of revolving agents.

    Advice to Senior ManagementIf you are going to spend a lot of money training good people, do your best to keep them as an employee.
    Have some integrity and do what you say you will do. It's very hard to have respect for a company who will
    lie to you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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