Connextions

www.connextions.net

Connextions Reviews

Updated January 31, 2015
Updated January 31, 2015
236 Reviews
1.9
236 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Connextions Chairman and CEO Jack LeFort
Jack LeFort
112 Ratings

Review Highlights

Pros
  • weekly pay but not really a pro since they dont ofer pay raises EVER (in 13 reviews)

  • They have a school to help you get your insurance license and they pay for your testing (in 11 reviews)


Cons
  • Upper Management, hiring and overstaffing as well as dismissal procedures (in 11 reviews)

  • Call center work that is poorly managed by poorly trained management (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The jury's still out on the Optum takeover. But, still problem with PFP/bonuses not being paid when promised, no raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Sales Agent in Orlando, FL
    Current Employee - Licensed Sales Agent in Orlando, FL

    I have been working at Connextions full-time (more than 8 years)

    Pros

    Somewhat-easy access to leadership, opportunities to advance (but only if you brown nose some...believe me), fellow employees.

    Cons

    No raises (as a licensed health agent, I've been making 13.00/hr since 2005). Earned bonuses paid much later than promised...or not at all. PFP not paid on time...as promised. You are required to sign off on various HIPAA conformance attestations (to protect consumer privacy...always a good thing), but still have security guards walking the call center floors like a prison yard! This company asks you to place your trust & faith in them, but have no trust in their employees...at all. Snacks in break room overpriced. The food trucks are priced so only mid-to-upper management and executives can afford them (they select the trucks). The South Orlando location has no fast food restaurants close enough to make a run in your allotted 30-minute lunch break. There have been several lawsuits filed regarding their employment policies. Overall, employee moral is very low. Take my word: I'm not a new employee with an ax to grind. I've been with this company for nearly a decade.

    Advice to ManagementAdvice

    The jury's still out regarding the Optum conversion in March 2015. My hope is there will be changes. However, I will not be surprised things remain status quo. Pay your employees a fair wage. When an account ramps down, don't hold back paying the temp employees you lay off or move on to another account their due PFP/bonuses. Licensed agents have to take a 40-hr course and pass the State Exam to earn the title "professional". Treat them like professionals. Not lowly, untrusted minimum-wage cashiers at the local Wal-Mart.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Working with Connextions was a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Connextions

    Pros

    The incentives & the appriecation of their employees are highly rated

    Cons

    The job becomes simple & less challenging over a period of time

  3. 1 person found this helpful  

    Get your experience and get out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Orlando, FL
    Former Employee - Analyst in Orlando, FL

    I worked at Connextions full-time (more than a year)

    Pros

    Flexible hours, independence, able to learn a new skills if you manage your time properly, and the staff is generally down to earth hardworking people. Once you decide to leave, the experience you earned will get you something better regardless of what title you hold while at the company.

    Cons

    Everyone gets the "I'll develop you for promotion" speech when the come in, just so you know. There's very few who are rewarded for their loyalty. For agent's, titles and pay rates change pretty quickly. For everyone else; come if you need job experience for a particular title, but for the majority who are looking to move up or just get a better salary, it's best if you put in your resume at another company once your experience is built up. Generally, leadership is about advancing their own careers and will put themselves first, second, third....They aren't looking out for you and won't tell you until the very last minute if there are changes that affect you. In fact, they may not tell you at all. I was not told my title changed, I found out on my own because I happen to be looking.

    Automation and improvement seems to avoided at all measures. Multiple teams are duplicating work even within their own teams. There's no forethought whatsoever from leadership, it's a duct tape kind of environment; keep ignoring the problems anyone is pointing out until someone bigger and badder starts breathing down my neck.

    Advice to ManagementAdvice

    I know this sound's personal, but these issues were wide spread. Actually teach the non agents, don't just have them sit and watch you work for months on end. Write an SOP, doesn't look suspicious that you don't have a SOP?

    Even if you don't develop your loyal & capable employee's for promotions you should take the time to teach them new skills, if only to make the work they do, that you take credit for, better.

    Just acknowledge your employees with set's of words like "Hi" or "Hello" when you walk past them or are sitting at the same table. Also word's like, "I know you were concerned about....but its not in our power to fix this issue." would be preferable to....not even acknowledging that a conversation was had.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    current employee view

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Irving, TX
    Current Employee - Customer Service Agent in Irving, TX

    I have been working at Connextions full-time (less than a year)

    Pros

    good pay in Kaiser Permanente Bilingual department

    Cons

    management could be a lot better!

    Advice to ManagementAdvice

    stop showing favoritism and take into consideration the rest of your team members

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Not pleasant, is not the company, is the people who are supposedly in charge not resolving employees issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Connextions

    Pros

    Good security, good training, great systems and software.

    Cons

    Not being treated fairly, coaches ignoring your issues and not fixing discrepancies. Unorganized work stations.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Optum Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FedEx Advisor in Orlando, FL
    Former Employee - FedEx Advisor in Orlando, FL

    I worked at Connextions

    Pros

    A fun place to work. Always entertaining and food available at all times.

    Cons

    The Company promises Salary. But that is it promises. Will be sent home early without 40 hours. Sometimes may only have 17 hours. PFP will not be paid. Holiday pay will not be paid. Insurance for one person is 170.00 plus per one month. Salary 11.00 per hour. Feels like 5.00 an hour by payday.

    Advice to ManagementAdvice

    Management and HR. Do right by the employees concerning the pay.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Too much change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Orlando, FL
    Current Employee - Business Analyst in Orlando, FL

    I have been working at Connextions

    Pros

    Not too many pros. Can work from home at times

    Cons

    Too much change, inconsistent messaging, salary is very poor

    Advice to ManagementAdvice

    Get better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    The working atmosphere was that of a jail cell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Customer Service in Orlando, FL
    Former Employee - Sales/Customer Service in Orlando, FL

    I worked at Connextions full-time (more than 3 years)

    Pros

    Most of the managers are easy to deal with and helpful.

    Cons

    You are treated like a criminal and every step you take is watched and dissected ... The pay is not even close to the market.

    Advice to ManagementAdvice

    Listen to your staff ... You are loosing good talent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Sales Producer in Centennial, CO
    Current Employee - Licensed Sales Producer in Centennial, CO

    I have been working at Connextions full-time (more than a year)

    Pros

    The client provides lunches, trips and prizes. The paid for performance has been over hauled and is much more fair. Since the new site manager arrived the site operations seem to have more class.

    Cons

    Poor communication! Instead of investing in their good employees they are constantly investing in training and hiring new employees. It's like a revolving door. There are some bullying issues with certain coaches and their language needs to be cleaned up.

    Advice to ManagementAdvice

    Quality employees is better than quantity. Do not put up with employees calling 911 and filing restraining orders. This creates a poor working environment. Have management take responsibility for on going system, scheduling and communication errors. Lead by setting an example of the buck stops with them. Communication, Communication, Communication!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX

    I worked at Connextions

    Pros

    Unlimited Overtime
    Good training
    Decent pay
    Nice coworkers
    Good food choices

    Cons

    Poor Management
    High call volume
    Micromanage
    Poor communication
    Fto

    Advice to ManagementAdvice

    Do background checks before hiring!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Connextions Photos

Connextions

+ Add Photo

Work at Connextions? Share Your Experiences

Connextions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.