Connextions

www.connextions.net
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Connextions Reviews

Updated March 4, 2015
Updated March 4, 2015
250 Reviews
2.0
250 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Connextions Chairman and CEO Jack LeFort
Jack LeFort
117 Ratings

Review Highlights

Pros
  • weekly pay but not really a pro since they dont ofer pay raises EVER (in 13 reviews)

  • They have a school to help you get your insurance license and they pay for your testing (in 11 reviews)


Cons
  • Upper Management, hiring and overstaffing as well as dismissal procedures (in 11 reviews)

  • Call center work that is poorly managed by poorly trained management (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Orlando, FL
    Former Employee - Administrative Assistant in Orlando, FL

    I worked at Connextions

    Pros

    A lot of advancement opportunities and easy job that pays weekly. They will train you and help teach you how to obtain your insurance license.

    Cons

    High turn over. Management structure socks and anyone can fire you without just cause. Bonus structure is not reliable. Promised but not paid.

    Advice to ManagementAdvice

    Learn to listen to your team. They are your P.O.C. Between the client and the customer. Start standing up for your agents and reward them more.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nightmare Unorganized in Concord, NC
    Former Employee - Nightmare Unorganized in Concord, NC

    I worked at Connextions

    Pros

    Good benefits, okay pay, and sometimes fun

    Cons

    Too much stress and pressure for little pay

    Advice to ManagementAdvice

    If you expect so much pay so much

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great for start up career or temp job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Connextions

    Pros

    The schedule was well balanced, phone all were not complicated or stressful.

    Cons

    The management can show favoritism and treat employees differently if you are not sucking up.

    Advice to ManagementAdvice

    Treat everyone equally, become more organized, consider raises.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Outbound Sales Representative, FedEx Services

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Connextions

    Pros

    Have nights and weekends off. Great training for people with little to no sales experience, Can take time to research client before calling and make quality conversations and sales

    Cons

    Petty Management, limited room for growth, doesn't have a good rewards system, will get written up for something that wouldn't have anything to do with your performance

    Advice to ManagementAdvice

    Connextions should have a better rewards systems for FedEx sales reps setup to where they're rewarded commission (added to base pay) for each new sale brought into FedEx.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Retirement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Connextions

    Pros

    I don't know. A few laughs during training?

    Cons

    Underemployment. They are outsourcing in America. Not a livable wage for all the training.

    Advice to ManagementAdvice

    Don't mislead employees about job reliability.

  7.  

    Anonymous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Connextions

    Pros

    Casual dress, friendly co workers, time off

    Cons

    Pay, lack of accountability for employees as well as upper management, poor leadership, favoritism.

    Advice to ManagementAdvice

    If there are rules and regulations to be upheld, than do so... for everyone, not just for those you dislike or are ready to fire. Lead by example and expect nothing less. Personal growth, comensation

    Doesn't Recommend
    Positive Outlook
  8.  

    Able to advance

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Connextions

    Pros

    There are opportunities to advance
    Weekly pay check

    Cons

    Accounts are mostly temporary
    If account changes your position could be demoted

  9.  

    Sales all day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - United Health Care Sales in Concord, NC
    Current Employee - United Health Care Sales in Concord, NC

    I have been working at Connextions

    Pros

    Clean breakroom some of couches can be fun. they do have activities. ahh what else, you work alone.

    Cons

    unorganized, frequents schedule changes. my asthma and allergy very sensitive so i would sneeze a lot, now that im not working there no more... the sneezin has stop. my coworker of mine there had bugs that bit her back.. they need a bug terminator there..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    The jury's still out on the Optum takeover. But, still problem with PFP/bonuses not being paid when promised, no raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Sales Agent in Orlando, FL
    Current Employee - Licensed Sales Agent in Orlando, FL

    I have been working at Connextions full-time (more than 8 years)

    Pros

    Somewhat-easy access to leadership, opportunities to advance (but only if you brown nose some...believe me), fellow employees.

    Cons

    No raises (as a licensed health agent, I've been making 13.00/hr since 2005). Earned bonuses paid much later than promised...or not at all. PFP not paid on time...as promised. You are required to sign off on various HIPAA conformance attestations (to protect consumer privacy...always a good thing), but still have security guards walking the call center floors like a prison yard! This company asks you to place your trust & faith in them, but have no trust in their employees...at all. Snacks in break room overpriced. The food trucks are priced so only mid-to-upper management and executives can afford them (they select the trucks). The South Orlando location has no fast food restaurants close enough to make a run in your allotted 30-minute lunch break. There have been several lawsuits filed regarding their employment policies. Overall, employee moral is very low. Take my word: I'm not a new employee with an ax to grind. I've been with this company for nearly a decade.

    Advice to ManagementAdvice

    The jury's still out regarding the Optum conversion in March 2015. My hope is there will be changes. However, I will not be surprised things remain status quo. Pay your employees a fair wage. When an account ramps down, don't hold back paying the temp employees you lay off or move on to another account their due PFP/bonuses. Licensed agents have to take a 40-hr course and pass the State Exam to earn the title "professional". Treat them like professionals. Not lowly, untrusted minimum-wage cashiers at the local Wal-Mart.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Not the Worst or the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Representative in Concord, NC
    Current Employee - Tech Support Representative in Concord, NC

    I have been working at Connextions full-time (more than a year)

    Pros

    Decent Pay
    Diversity in the workplace
    Nice Breakroom
    Flexibility

    Cons

    Tedious Job
    Dealing with people who are frustrated and angry twenty four seven
    Management was horrendous overall despite having several cool supervisors

    I volunteered to be one of the first employees laid off from the job when a lay off arrived so that a certain other employee with a family could keep his job because I'm single with no family and they let me and him go anyway to spite me. Management at the location I worked at was just bad all around.

    Advice to ManagementAdvice

    Be careful who you choose to conduct lay offs

    Doesn't Recommend
    Negative Outlook

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