Consolidated Communications

  www.consolidated.com
  www.consolidated.com

Consolidated Communications Reviews

Updated September 22, 2014
Updated September 22, 2014
15 Reviews
2.8
15 Reviews
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Approve of CEO
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Bob Currey
7 Ratings

Employee Reviews

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  1.  

    CCI formerly Surewest formerly Roseville Telephone Company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - I & M Tech IV in Sacramento, CA
    Current Employee - I & M Tech IV in Sacramento, CA

    I have been working at Consolidated Communications full-time (more than 10 years)

    Pros

    It is a good job. I work with a lot of good people. Stable employment through the downturn of the economy.

    Cons

    Lots of changes over the years, some bad. Customer service focus has declined in favor of consolidation. Big fish eats little fish.

    Advice to ManagementAdvice

    Listen to your employees. They will tell you what is right and wrong and how to improve processes for the better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    No support, no direction, behind the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consolidated Communications full-time (more than an year)

    Pros

    Very friendly staff and great values

    Cons

    No support for sales staff, No marketing, all the "Leaders" have ZERO cold calling experience. Still running the company as the ILEC and using outdated or unused processors.

    Advice to ManagementAdvice

    Find a leader that has and continues to do what you expect of your sales team. Not someone who is sitting behind the desk looking at numbers. Lead by example.....

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Growing TeleCom Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Consolidated Communications full-time (more than an year)

    Pros

    Good benefits. Work from home flexibility.

    Cons

    Can be difficult to get time-off during major projects.

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  5.  

    Promotions and pay based off popularity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting in Gibsonia, PA
    Former Employee - Accounting in Gibsonia, PA

    I worked at Consolidated Communications full-time (more than 10 years)

    Pros

    There are a handful of benefit packages to choose from. They offer various additional benefits for reduced pricing (optional).

    Cons

    The company has been through various mergers and seems to buy a new company every so many years. Their attempt to "consolidate" job responsibilities involves training their "hometown" employees from their main office and phasing out the new locations. They post job openings for current employees via their company intranet and encourage employees to advance within the company, but many existing employees are not considered or overlooked.

    Advice to ManagementAdvice

    Reward employees who are hard workers based off their everyday work, not employees who are hard workers based off an "anonymous compliment"

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Switching Technician in Conroe, TX
    Current Employee - Switching Technician in Conroe, TX

    I have been working at Consolidated Communications full-time (more than 10 years)

    Pros

    Average matching on 401k, work-balance is good, can take off to take care of personal things without a lot of notice. Compensation is good for the area

    Cons

    Managers don't seem interested in fixing process issues related ti work flow.

    Advice to ManagementAdvice

    Read the cons.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Almost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consolidated Communications full-time

    Pros

    Decent work / life balance. Challenging workload. Good people. Good community involvement if you are in Mattoon.

    Cons

    Consolidated is trying to be an acquisition company but falls short on integration leading to a disjointed environment. Headcount reduction is done before there is a good understanding of what people do. Good people are let go and questionable people are retained and promoted. Low morale. Upper management pretends to listen. Time wasted on inefficient processes and applications. Frustrating politics.

    Advice to ManagementAdvice

    Keeping customers requires more than just undercutting competitors. Customer support needs to scale beyond residential. Engineering next generation products and services should be focus. Listen to employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Current employee with over 17 years. Overall, a good place to work. But there are issues just like anywhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consolidated Communications full-time (more than 10 years)

    Pros

    The people are great to work with. Family oriented. I work a normal 40 hour work week and their requirements for overtime aren't unreasonable. The insurance is very good. The pay is reasonable but varies from state to state based on local competitive salaries. The business is growing in a time where deregulation has created a lot of uncertainty in the telecommunications industry.

    Cons

    At one time, when local telephone companies had a monopoly in their service areas, there was less pressure to be profitable. Now though, those pressures have created an environment where advancement and better salaries are difficult.

    Internal communication could be better, but that is as much a reflection of lower level management as anything else.

    Internal process are not fluid and could use some attention. However, due to the organizational structure and silos created by that structure, the prognosis for that change looks bleak.

    All of that being said, those are not major issues and when considered all together, they don't overcome the pros of working for the business.

    Advice to ManagementAdvice

    You guys are headed in the right direction, but internal processes need some attention.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Got to stay years with the company before any promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Conroe, TX
    Former Employee - Systems Engineer in Conroe, TX

    I worked at Consolidated Communications full-time (more than 5 years)

    Pros

    Good staff working in the IT department and hardworking one, but pay scale could vary.

    Cons

    No communication what so ever with 1st or 2nd level of management, not sure why CIO is there & what is he doing, forget about training or going to school, you will stay with same position till they promote you may be after 10 years. Salary increase at the bottom of the industries.

    Advice to ManagementAdvice

    For CIO, not sure what are you doing? to get a salary as 4 hard working system engineers, there are hardly an communications from the top level for communicated company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    What a crap factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier II BBTS in Charleston, IL
    Former Employee - Tier II BBTS in Charleston, IL

    I worked at Consolidated Communications full-time (more than an year)

    Pros

    It pretty easy work if you know technology

    Cons

    Everything else, don't waste your time on this place
    Shitty product, you would be hardpressed to find anyone at consolidated who actually pays for their IPTV service, it is crap.

    Advice to ManagementAdvice

    actually hire employees instead of using a temp service
    treat your employees like actual people not just faceless workers

    Doesn't Recommend
    No opinion of CEO
  11.  

    Things have changed so quickly here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Swtching Tech in Mattoon, IL
    Current Employee - Swtching Tech in Mattoon, IL

    I have been working at Consolidated Communications full-time (more than 10 years)

    Pros

    The people you work with day to day are really great.

    Cons

    Since becoming a publicly traded company all focus shifted from the customers and employees to the shareholders only.

    Advice to ManagementAdvice

    I'm not sure what they can do at this point to right the ship.

    Recommends
    Neutral Outlook
    No opinion of CEO

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