Consolidated Communications
2.8 of 5 13 reviews
www.consolidated.com Mattoon, IL 1000 to 5000 Employees

Consolidated Communications Reviews

Updated May 13, 2014
Consolidated Communications – US – “Office”

All Employees Current Employees Only

2.8 13 reviews

                             

50% Approve of the CEO

(no image)

Bob Currey

(6 ratings)

45% of employees recommend this company to a friend
13 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Growing TeleCom Company

    Software Engineer (Current Employee)

    ProsGood benefits. Work from home flexibility.

    ConsCan be difficult to get time-off during major projects.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Promotions and pay based off popularity

    Accounting (Former Employee)
    Gibsonia, PA

    ProsThere are a handful of benefit packages to choose from. They offer various additional benefits for reduced pricing (optional).

    ConsThe company has been through various mergers and seems to buy a new company every so many years. Their attempt to "consolidate" job responsibilities involves training their "hometown" employees from their main office and phasing out the new locations. They post job openings for current employees via their company intranet and encourage employees to advance within the company, but many existing employees are not considered or overlooked.

    Advice to Senior ManagementReward employees who are hard workers based off their everyday work, not employees who are hard workers based off an "anonymous compliment"

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great learning experience

    Switching Technician (Current Employee)
    Conroe, TX

    ProsAverage matching on 401k, work-balance is good, can take off to take care of personal things without a lot of notice. Compensation is good for the area

    ConsManagers don't seem interested in fixing process issues related ti work flow.

    Advice to Senior ManagementRead the cons.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Almost

    Anonymous Employee (Current Employee)

    ProsDecent work / life balance. Challenging workload. Good people. Good community involvement if you are in Mattoon.

    ConsConsolidated is trying to be an acquisition company but falls short on integration leading to a disjointed environment. Headcount reduction is done before there is a good understanding of what people do. Good people are let go and questionable people are retained and promoted. Low morale. Upper management pretends to listen. Time wasted on inefficient processes and applications. Frustrating politics.

    Advice to Senior ManagementKeeping customers requires more than just undercutting competitors. Customer support needs to scale beyond residential. Engineering next generation products and services should be focus. Listen to employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Current employee with over 17 years. Overall, a good place to work. But there are issues just like anywhere else.

    Anonymous Employee (Current Employee)

    ProsThe people are great to work with. Family oriented. I work a normal 40 hour work week and their requirements for overtime aren't unreasonable. The insurance is very good. The pay is reasonable but varies from state to state based on local competitive salaries. The business is growing in a time where deregulation has created a lot of uncertainty in the telecommunications industry.

    ConsAt one time, when local telephone companies had a monopoly in their service areas, there was less pressure to be profitable. Now though, those pressures have created an environment where advancement and better salaries are difficult.

    Internal communication could be better, but that is as much a reflection of lower level management as anything else.

    Internal process are not fluid and could use some attention. However, due to the organizational structure and silos created by that structure, the prognosis for that change looks bleak.

    All of that being said, those are not major issues and when considered all together, they don't overcome the pros of working for the business.

    Advice to Senior ManagementYou guys are headed in the right direction, but internal processes need some attention.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Got to stay years with the company before any promotion

    Systems Engineer (Former Employee)
    Conroe, TX

    ProsGood staff working in the IT department and hardworking one, but pay scale could vary.

    ConsNo communication what so ever with 1st or 2nd level of management, not sure why CIO is there & what is he doing, forget about training or going to school, you will stay with same position till they promote you may be after 10 years. Salary increase at the bottom of the industries.

    Advice to Senior ManagementFor CIO, not sure what are you doing? to get a salary as 4 hard working system engineers, there are hardly an communications from the top level for communicated company.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    What a crap factory

    Tier II BBTS (Former Employee)
    Charleston, IL

    ProsIt pretty easy work if you know technology

    ConsEverything else, don't waste your time on this place
    Shitty product, you would be hardpressed to find anyone at consolidated who actually pays for their IPTV service, it is crap.

    Advice to Senior Managementactually hire employees instead of using a temp service
    treat your employees like actual people not just faceless workers

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Things have changed so quickly here.

    Swtching Tech (Current Employee)
    Mattoon, IL

    ProsThe people you work with day to day are really great.

    ConsSince becoming a publicly traded company all focus shifted from the customers and employees to the shareholders only.

    Advice to Senior ManagementI'm not sure what they can do at this point to right the ship.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Lukewarm experience - could be better could be worse.

    Anonymous Employee (Current Employee)
    Pittsburgh, PA

    ProsGood vacation and 401k benefits. Somewhat flexible work day schedule (for most work groups). Yearly corporate-wide state-of-the-company presentations given by the executive team. Friendly demeanor.

    ConsMonitary compensation is average at best - top performers often leave for more money. Healthcare benefits are below average for a company of its size. Nepotism is a problem in the company (Texas and Illinois regions). Management jobs appear to go to friends and family instead of searcing for most qualified. Executive team is excessively focused on growth through acqusision versus fixing major problems in the company like customer service and employee moral.

    Advice to Senior ManagementTake immediate action to fix the problems with customer service. Solicit feedback from customers - specifically those that are not happy or who have left. Most improtantly: use the feedback to improve. Delay future purchases until there's a feeling throughout the current company of "we're doing things right." If something is broken, fix it - don't keep the status quo just because it's cheaper. Start focusing on long term goals instead of short term cost savings.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Rewarding

    Customer Service (Current Employee)
    Conroe, TX

    ProsThe salary is very fair for the position. Would not be able to find another job doing the same thing for the compensation.

    ConsThis is a union based environment so some of the rules are very strict and time off is very difficult to get at times. Also if time off is needed and there is no slot available on the calendar, it will count against you regardless of the situation.

    Advice to Senior ManagementJust make sure that promotions, changed in process or procedures are communicated in a timely manner to all associates especially customer service.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Consolidated Communications? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Consolidated Communications reviews and ratings — including employee satisfaction and approval rating for Consolidated Communications CEO Bob Currey. All 13 reviews posted anonymously by Consolidated Communications employees.