Constant Contact Reviews in Loveland, CO

Current Employee – been working at Constant Contact full-time for more than a year

Pros – Technology and employee forward company. Great benefits and perks.

Cons – Location. Loveland, Colorado. Being on the phones all the time.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Constant Contact full-time for more than a year

Pros – Free drinks, contests, other people I worked with were fun. When I first started there it was an awesome fun place to work!

Cons – Corporate greed took over and it's no longer fun
Micro management
Losing top talent b/c they are a call center
lack of coaching for customers b/c they just want us to get the credit card and shove them to support
Training struggles to be relevant and know our customer base
Employees voice their dissatisfaction but it falls on deaf ears
Suck ups make it further than those who want to do the right thing

Advice to Senior Management – You may not think so, but your sales staff has great insights. Stop worrying about the stock price, it sucks, start figuring out how to bring the customers back to a happy level and the stock price will follow.
Loosen up on the corporate jargon and "just because I said so" and your employees will respect you again. Give respect to your employees, don't just demand it. Stop promoting people who kiss up the most, we all saw it.

I believe it can come back to where it was 3 and 4 years ago, just because you grow does not mean it shouldn't be fun. Look at Google/Facebook who are giants yet Facebook is #1 employer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Constant Contact full-time for more than 3 years

Pros – Free pop , tea & coffee. Beer Fridays. Occasional free food.

Cons – Misguided confused management demanding sometimes impossible sales numbers of the sales team.

Advice to Senior Management – Worry about your sales reps' paychecks and not your own so much. Go back to a sales org not a call center. Consider helping the customer NOT just getting their credit card number.
Get back to the basics of what made this company successful to begin with and for more than just a few weeks before changing direction again. HELP the customer, don't just take advantage of their desire to build their small business.

Former Employee – worked at Constant Contact full-time for more than 3 years

Pros – You'll be a part of an award-winning, vastly growing company.

9 times out of 10, customers will be amazing people to talk to.

The occasional freebies, parties, and giveaways are a nice touch, even though it's like numbing the pain of a broken leg by giving you a puppy.

It's easy to make great connections with other members of your team.

Cons – The company has shifted to focusing more on its policy than its people; its statistics more than its service. As a result, the "talent and ambition" you come to the company with will lose its value quickly as you realize your personality needs to shift to the standards and protocol designed by people who make it clear that they are more important than you.

The long-term and short-term goals of your department usually directly conflicts with that of departments you rely on, so adhering to metrics and quality standards is better achieved by "working the system" rather than learning to do your job better. Requesting training and assistance to do your job better is something usually frowned upon if it takes you away from your phone, so expect to do a lot of research on your own time and own dime.

Favoritism reigns supreme and it usually has absolutely nothing to do what you know, but who you know and how often you go drinking with them.

Career growth and new positions seem less like a smartly developed plan to move the company forward and more like something made up really quick to shut up the individuals complaining about the monotony of their job and the lack of opportunity.

Between team leads, mentors, supervisors, interim supervisors, interim managers, managers, senior managers, and coaches, the amount of "higher ups" and red tape you have deal with to present any idea or constructive feedback makes "being a stand out employee" just not worth it. Cater to the nepotism if you want to succeed, your big ideas can come later.

The product itself is difficult to believe in and its frequent updates and changes feel a lot more like damage control than innovation.

Advice to Senior Management – Constant Contact was once a company I was proud to work for and loved walking into every day. In the past year and a half, you've lost that completely and have sacrificed the well-being of your internal customers for the sake of barely satisfying your external ones. The product, once cleverly planned out and developed, is now "interface tweak after interface tweak" designed to try and reduce call volume but, more often than not, increases it instead to the blatant ignorance of the product engineers. Instead of building a better solution, you're merely building a better looking solution and the frustration from customers falls on employees that seem to be regularly reminded that they are expendable.

Please take a look at your core values and have the difficult conversation about how those core values are applied to the communication between "management" and those on the ground floor and then (and here's the hard part) ACT to resolve the glaring issues that you'll see. Please take into consideration the feelings and needs of your employees to enjoy their job and provide them real respect...not just beer carts and false hopes.

Please stop being slaves to statistics and understand that, though putting customers first is a great thing, it does not mean you should sacrifice your integrity and your people to do it, especially since we all share the same goals you do.

No, I would not recommend this company to a friend

Current Employee – been working at Constant Contact full-time for more than a year

Pros – Great people to work with (management excluded.)

Cons – When I started there, this was a fun place to work and had decent pay. After (many) management changes, and hiring of new managers, the work atmosphere changed drastically. Departments were rearranged needlessly. Sales goals and target call time were restructured so that not many were able to achieve them. The sales organization is a complete revolving door. There are WAY to many managers in all departments and most have no idea how to answer a question a rookie may ask them. the patent reply to all questions asked is "I'll get back to you about that." Don't hold your breath. Sales management is clueless. Micromanagement has gotten to the point that you need to notify a team lead when you are using the restroom, going to lunch, etc. And they they think they are doing you a favor by bringing in lunch (frequently) just to keep you at your desk. (hope you like pizza.) Stress levels I cannot put into words. Customer service is hurting because of the call expectations put on the sales team as well. Stock values fluctuate wildly although they seem to be plumetting right now. If you are considering a job here, you can do a lot better.

Advice to Senior Management – Fire middle management and get back to your core values

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Constant Contact

Pros – -Good Benefits.
-Some Great Coworkers.
-Can't think of anymore.
-It's a job for now.

Cons – .Nobody knows what is going on. The standard answer when asking for information is "I'll get back to you on that."
. Sr Management is so out of touch with what is going on it's obscene.
. Promotions are based on who likes you, certainly not ability.
. Increasingly difficult to meet the ever changing goals which impacts pay.
. Lot of wasted resources on travel back and forth from Mass to Co. High tech equipment so video conferencing readily available yet they choose to fly back and forth ALL THE TIME.
. Very unhappy workforce and management just ignores or doesn't care.
. No direction so they just keep changing everything constantly and hoping for different results.
.The company is breaking down rapidly.

Advice to Senior Management – Get back in touch with your workforce. I understand that this company use to be a great place to work but that is no longer the case. The company just keeps getting fatter at the top.

Current Employee – been working at Constant Contact

Pros – - The pay is above average for someone in my position
- The benefits are exceptional
- The facilities are new, modern, and are constantly being renovated and re-purposed for efficiency and productivity

Cons – - If you are not coming into this company in a management role, it is exceedingly difficult to be promoted from within.
- Many promotions are based on how many 'friends' you have as opposed to how well you can actually perform the required tasks
- Human Resources leans to the company side in any and all disputes making them virtually ineffective and biased.
- Development and career paths are talked about a lot but are never followed through on. Ambition and a want to move forward have no bearing on whether you'll be given development opportunities. The opportunities are given to people the management team hangs out with on the weekends, from what I've seen.

Advice to Senior Management – Take a close look at lower management and some of their practices. Upper management has lost touch with what originally made Constant Contact an exceptional place to work: the front line associates. More and more lower level managers who are wholly inexperienced and unqualified are being hired for reasons unbeknownst to anyone and creating an extraordinarily negative and frustrating place to work

No, I would not recommend this company to a friend