Constant Contact Reviews

Updated March 19, 2015
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3.8
145 Reviews
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Recommend to a friend
Approve of CEO
Constant Contact Chairman, President, and CEO Gail F. Goodman
Gail F. Goodman
114 Ratings

Pros
  • They encourage a work-life balance and do things to encourage it (in 13 reviews)

  • And the pay was good, as well as the frequent free food and beer cart Fridays (in 15 reviews)

Cons
  • Middle to senior management is entrenched from bygone days when life was easy (in 6 reviews)

  • They have turned their call center into sweatshop in cubicles (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Great Place!

    Current Employee - Marketing
    Current Employee - Marketing

    I have been working at Constant Contact

    Pros

    The people working at Constant Contact really make the company -- from top down, everyone is great to work with. You get the feeling management cares about the employees and they have nice perks including a beer cart on Fridays.

    Cons

    It's a meeting heavy culture and sometimes you need to cut through red tape in order to get things done. Management has tried to cut back on meetings by instituting "Meeting Free Tuesdays." Not everyone follows this, but meetings are usually lighter on that day.

    Advice to ManagementAdvice

    Continue to improve employee culture and be transparent about strategy and goals.

  2. Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Waltham, MA
    Former Employee - Customer Service Representative in Waltham, MA

    I worked at Constant Contact full-time (more than a year)

    Pros

    Great culture, nice people, promotes from within

    Cons

    Very strict about tardiness

    Advice to ManagementAdvice

    Good culture, enjoyed working there. Not a great place to take public transportation to work. The bus stop is more than two blocks away and it was difficult to get to work on time during the winter storms.

    Recommends
    Positive Outlook
  3. working at constant contact was very enjoyable due to their extremely friendly environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Waltham, MA
    Former Employee - Intern in Waltham, MA

    I worked at Constant Contact

    Pros

    You will be working with friendly, intelligent, great people.

    Cons

    personal growth seems to be lacking

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful

    Stay far, far away from sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Waltham, MA
    Former Employee - Sales Consultant in Waltham, MA

    I worked at Constant Contact

    Pros

    Sales incentives, no need to bring work home, team environment.

    Cons

    Management in sales is not up to par. Your manager will be nice one day but the second you start to slip, they'll ignore you. When you ask for help, forget it. They see asking for help as a sign of weakness. Favoritism if you are friends with the management, they'll give you sales the manager may have gotten that day instead of helping a struggling team member. There is supposedly a performance plan, but they only follow it if you are BFF's with a manager. They have no trouble firing you without following the plan, and when you confront HR about it, they say 'we try to be as fair as possible."
     Sure all the beer and soda and coffee is nice, but as the front lines of the company (you literally are the first person a trailer/customer will talk to) you are not allowed (well you "are" but only if you feel it will help you make sales, but it is time off of the phones) to go to company meetings to hear about, oh I don't know, price changes, product changes, new products, and in general anything new going on with the company. They just spring new things on you and expect you to adapt immediately.
    They also penalize you for their own mistakes. They base goals on past years data, but if THEY mess up, you suffer. Your paycheck suffers, your chances of having a job suffer. If no one hits 100% because the lead flow is 90% of what they expected, they don't adjust.
    Also, they tell college kids that this is an entry level position, but half of the floor doesn't have a college degree.

    Advice to ManagementAdvice

    Treat your sales people like human beings. Make attainable goals. Get some new managers that actually have. Listen to people who have goals and want to make an impact in other areas of the company and create some ACTUAL career development.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. Great place to work, even if it could move faster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Marketing Manager in Waltham, MA
    Former Employee - Senior Product Marketing Manager in Waltham, MA

    I worked at Constant Contact full-time (more than 3 years)

    Pros

    Great people, good pay, excellent focus on helping small businesses be more successful.

    Cons

    At times can be very political and have conflicting agendas.

    Recommends
    Neutral Outlook
  7. Helping professionals to make informed decisions for
    their career and prospective employers. Use it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Software Engineer in Waltham, MA
    Former Employee - Principal Software Engineer in Waltham, MA

    I worked at Constant Contact full-time (more than 3 years)

    Pros

    Many times companies will harmfully “bad mouth” you unfairly to other prospective employers. This many times causes us to be unemployed,. We that have families and needs, serious needs, not just greed to make our bank accounts get bigger numbers. At least this is not my case. I take pride of my work.

    Share you views fairly about places that you worked. Companies share their views about you in unfair ways sometimes anonymously. I will not be anonymous. BTW, I am writing this a few years later of my "let go" from those past jobs. No "disgruntled person" as some companies may claim. (note: this site forced me to remove my name from this review although I don't want to be anonymous).

    I worked for Constant Contact for almost 5 years from Jan 2007 until October 2011. The first years were a great and growing experience as a person and as a professional. The company had a vibrating group of people and a fair opportunity growth. I was promoted from Lead to Senior and Senior to Principal.

    Their systems are fairly complex and worthy your time invested, really, invested. You will learn a lot about engineering and collective team work.

    It came the moment of “employee clean up” process. Many times I was a target and also many times I was given a fair chance to correct myself and become a more productive and better employee. Kudos to my director xxx (I am not allowed to mention names on this site - site's policy not mine).

    Unfortunately HIGHER MANAGEMENT hired an individual for that job that would curse and make sex jokes. Not a very professional attitude. My manager suffered the pressure of finding ways to let me go. Not cool, but also fair. Be prepared for unfair "you are not so good anymore" and having total disregard about track record of your good work. There is an expectation that you should be an “Einstein” all the time.

    Unfortunately one new hire became aggressive towards others and me and at a point was "fired" at the spot for loosing control. I was to be blamed. I asked HR to fairly investigate the issue. They were not fair. Selective group of people were chosen as witnesses. I seriously thought, and many others, that they did a "witch hunt" on me. Believe or not I still managed to save my job but that stressed me to the point that I expressed my concerns to HR. I was given the choice of resign or be fired. I chose to be fired since I do believe in my own integrity even to the cost of losing a job.

    When other prospective employers check with them about me , they are, anonymously, quick to denigrate (back door) my person and cause my opportunities to "fly away", again, leaving me and my family to suffer despite all the things I have done for the company. I worked directly on 3 of 4 of their most important products, Survey, Respondent App, Document Hosting and many other sub-systems including fixing bug in productions.

    If you are considering working for ConstantContact be aware of that culture in the company. Management's poor judgment about their employees can hurt you despite your ability to exercise your duties with success. People are great and my Director of IT xxxx (I am not allow to mention names on this site - site's policy not mine) is very fair and understanding.

    They have a great opportunity for growth and the complexity of their systems/code will teach and straighten you. Super fun. They have a solid structure, real software company and utilize a vast number of technologies. The real deal. Take it in my opinion.

    I would highly advice you to work there, just be aware of HIGHER MANAGEMENT hidden plans of "clean up" and employe xxxx (I am not allowed to mention names on this site - site's policy not mine), the "job cleaner". Keep HR unfair decisions in mind when you will seriously need them.

    They are flexible with sick time and vacation. Watch out for extra work when your vacation time is coming. No roll over vacations. They seem to have an interest in you taking a "two weeks" and "single days" vacations to avoid one long vacation.

    The company seams to have a very health approach to customers and overall policies. Salaries are very competitive.

    I am not allowed to mention names on this site - site's policy not mine. I want to say what is my name but I am not allowed. Bummer.

    Cons

    Watch out for for unfair HR and selected group of HIGHER MANAGEMENT's favorites. Vacations times are favored for shorted one day or one week vacation instead of long vacations. No roll over vacations. Interstate 95 commute is very stressful. Use the flexibility that company provides.

    Timelines are usually fair and managers understand that. Agile process is healthy. You must learn fast.

    Advice to ManagementAdvice

    Be more fair when things don't go right. Purge out the useless employees not the honest ones. If one cannot be openly honest about your company one looses professionalism.

    HR do fair investigations not just bias investigations. "Job cleaners" remember that employees have families and are humans. Prohibit alcohol usage inside the company during working hours.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. A great, caring company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA

    I have been working at Constant Contact full-time (less than a year)

    Pros

    Colleagues are fantastic - smart, focused, professional, and all really care about the success of the company
    All levels of management seem to care about their employees
    Great for working parents - flexibility to attend family events
    Good opportunities for career growth, with some patience and hard work

    Cons

    I am very happy on a daily basis - engaged but not stressed.

    Advice to ManagementAdvice

    Thank you for your clear communication with us, and for clearly articulating the direction you want the company to go.

    Recommends
    Positive Outlook
    Approves of CEO

    Constant Contact Response

    Mar 2, 2015Talent Brand Partner

    We appreciate your feedback and are happy to hear that you've had a great first year with us! We value our employees and are constantly finding ways to improve the work-life balance. We want our ... More

  9. 1 person found this helpful

    Manage growth

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact

    Pros

    Nice culture and good benefit package. Enjoyed working with the talent they employ and company goes out of the way to provide additional perks.

    Cons

    Maintaining start-up culture seemed to take precedence over addressing growth challenges from a systems and management practices perspective. Saw some positive indicators that management will catch up on that.

    Constant Contact Response

    Mar 2, 2015Talent Brand Partner

    Thank you for your feedback! It's always nice to hear that the benefits/perks and colleagues have created a positive experience while you worked with us. We also appreciate your feedback regarding ... More

  10. 5 people found this helpful

    Where Salespeople Go To Die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Waltham, MA
    Former Employee - Inside Sales in Waltham, MA

    I worked at Constant Contact

    Pros

    Some good people you will work with - free soda - good place to work at if you are not in sales or support

    Cons

    If you are a salesperson looking for a company where you can grow your career and become a better salesperson this is NOT the place for you.

    Incredible micromanagement with constant emphasis on call stats (dials, minutes on the phone, calls over 5 minutes, etc). You will have a manager constantly looking at these numbers and harassing you about it throughout the day (like emails at 11AM showing where you are and asking why you are behind pace). They require 80+ dials & 4 hours of talk time on the phone & 24 conversations over 2 minutes. You will be more focused on getting these call stats up than caring about your actual quota. You cant even go to the bathroom without fearing you will be behind pace

    Goals are extremely lofty and they do nothing to correct them if they are off in their predictions. For example one month nobody hit 100% and a good majority of people did not make any money in commission. They did nothing to correct this and with your base salary being so low you were making less that month than fast food employees.

    You absolutely have to bully/trick people in to paying for an account. You have to be heartless to be successful in doing this. People who should not be buying accounts like old ladies without a real business – it doesn’t matter….get them signed up! Management/coaches will constantly pressure you into uncomfortably asking people for their credit card on the very first call. You need to get 8 sales a day at this job and if you have any success in doing this you will feel guilty you tricked someone into paying for an account.

    Lastly there is no room for career advancement. You are stuck and they will keep bringing in new batches of people. They hire anyone - including people who did not graduate - because they know they burn out their salespeople so fast. They usually give 1-2 “promotions” a year in which 40 people are battling for and usually the person who sucks up the most to authority gets it

    Advice to ManagementAdvice

    Treat your employees and customers like real people - not just bodies to get to your numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Good benefits and environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact

    Pros

    Free drinks. Great employee rewards

    Cons

    Some of the engineering was faulty. Aka they would push releases before they were ready just to meet goal and get rewarded

    Advice to ManagementAdvice

    Throughly test. Make sure your pushing a good product to your customers

    Recommends
    Neutral Outlook
    Approves of CEO

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