Constant Contact Reviews

Updated July 12, 2015
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153 Employee Reviews

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  1. Helpful (4)

    AR Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AR Specialist
    Current Employee - AR Specialist

    I have been working at Constant Contact full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overall, great bunch of folks working here. Look you in the eye and are respectful. Nice amenities such as beverages - hot and cold - always available. Fridges to keep food cool or frozen. Microwaves to heat things up. Snacks and other goodies with easy access and are subsidized. Fun and silly events to help reduce stress and bring worker-bees closer. Nice mix of distractions during breaks - videos games and TV, yet a quiet space for reading or studying. Management is open to consideration of new ideas and thoughts. Alternatives available if needed or wanted such as Work from Home. I speak from experience in the Call Center, however there are other types of jobs which are not related to providing customer service over the phone daily. Company is growing and has grown since inception. The company tries not to change to much from being the "small business" company offering small businesses and non-profits technological services for marketing their products/services.

    Cons

    There can be too much social stuff and as such some favoritism, but that can be found anywhere. It does exist here. Management allows it at the top level, so it does trickle down. Folks can be promoted because they are liked and not so much because of merit or skills. The workplace has changed a great deal over the years and this place is not an exception. (good and bad). There are times when management appears to have sight for only their vision and unable to grasp something different especially if it is not something they are familiar with. I will note here that there has been nothing of such great substance which has caused me to consider departing immediately.

    Advice to Management

    Look beyond favorites and the social. See the skills folks bring to your organization and truly attempt to get the most out of the individual.


  2. Helpful (1)

    Rewarding company culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Loved the positive, energetic company meetings and felt they really reward employees for their time. Anniversary gifts are given, including money towards a trip at year 5.

    Cons

    Lots of meetings. Some unfriendly people at the top.

    Constant Contact Response

    Jun 1, 2015 – Constant Contact

    Thanks for taking the time to leave a review. It’s great to hear that you had a positive experience while here. Employee recognition for longevity and great work is always something we pride ... More


  3. Helpful (7)

    Bait and Switch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits were great, some people were great

    Cons

    They only like young people


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Overall, pretty good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Loveland, CO
    Former Employee - Sales Consultant in Loveland, CO

    I worked at Constant Contact full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good work environment with pretty good people

    Cons

    the job can get a bit tedious from time to time, but they reward you properly

    Constant Contact Response

    Apr 30, 2015 – Constant Contact

    Thank you so much for your review. We’re happy to see that you’ve had a positive experience during the years you were here! One of the great perks of sales roles at Constant Contact is the uncapped ... More


  6. Helpful (13)

    Smoke and mirrors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Loveland, CO
    Former Employee - Anonymous Employee in Loveland, CO

    I worked at Constant Contact full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free soda and free lunch when they 'suggest' that you work through your lunch hour to meet your 'numbers' which are constantly manipulated.

    Cons

    Passive aggressive brow beating for not meeting your numbers / quotas, when they make it ridiculous to do so due to upping those goals because corporate overshot predictions.

    Advice to Management

    Don't focus so much on free food and drinks........ put out a product line that is actually ready for market and not full of holes. That makes it very hard on a rep if they have to try to explain away the inaccuracies of the product. Also, make your goals attainable based on real info, not just what kind of bonus the CEO would like to take home.


  7. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing people, great customers, a culture attuned to customer success and enablement.

    Cons

    So much on the plate, sometimes hard to effect change with impact.

    Constant Contact Response

    Apr 30, 2015 – Constant Contact

    Thank you for taking the time to leave your thoughts. As you had mentioned, we have some pretty amazing people that work at Constant Contact and are so proud of the effort they put in to ensure ... More


  8. Helpful (1)

    Amazing place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst/Programmer in Waltham, MA
    Current Employee - Technical Analyst/Programmer in Waltham, MA

    I have been working at Constant Contact

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You will like everything here , workculture, people. Everyone is so friendly and positive. Respect for everyones work.

    Cons

    None so far. For peple who do not like responsibilities it might be tough cause everyone is on the move. Everyone gives their 100%.


  9. Helpful (4)

    Awesome when you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Consultant
    Former Employee - Inside Sales Consultant

    I worked at Constant Contact (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great people, fun atmosphere, free beer, soda, snacks. Unlimited commission structure.

    Cons

    No career growth - there are few people who get a chance to have bi-lateral or lateral movement. Inconsistency, especially in the sales department. They will toss you around from team to team (manager to manager, coaches to coaches, some teams don't even have sales coaches). They then punish you for inconsistent results. No work/life balance. Grind you into the ground you must work a lot of overtime to achieve or overachieve on your sales targets. Base salaries are low so you depend on commission to get by.

    Advice to Management

    Give your reps consistent coaching and management tactics, and you will see the consistent results you are looking for. Make sure you put people on teams in which they can work well and thrive in the team environment. Get rid of the managers who are not sticking to the "Constant Contact" culture or are not willing to put time in with their reps in order to develop them.


  10. Public company with a core driving mission

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Mission of helping small businesses is core to everything we do. It's real, and promoted from the CEO down. Balance of fun and work - there is often free food, snack and learn meetings, free soda, free beer on Fridays. Tons of opportunity for growth - I have seen so many people get promoted and move around the company laterally.

    Cons

    Very collaborative environment and it can take a lot of conversations to get everyone who needs to be on board with an idea to buy in

    Constant Contact Response

    Apr 1, 2015 – Talent Brand Partner

    Thanks so much for taking the time to leave your feedback! We’re happy to hear that you’re enjoying the perks and career advancement opportunities. Although the collaborative environment can ... More


  11. Helpful (5)

    Great company - need to focus on keeping their people though!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA

    I have been working at Constant Contact full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, fun atmosphere, work to life balance, room to move between departments

    Cons

    Compensation for folks doing most of the heavy lifting is not equivalent to what's out there in the SaaS industry.

    Advice to Management

    Listen to your employees, give increases of more than 2% per year; focus on keeping the talent! Internal career moves are OK but moving up in the company is difficult if you don't have the "right" hands-on experience. Let your employees participate in internships, co-ops, etc. instead of bringing new grads into these slots.

    Constant Contact Response

    Apr 1, 2015 – Talent Brand Partner

    Thank you for your feedback. We’re happy to know you’re enjoying the atmosphere, work-life balance and career opportunities. We are always looking into different initiatives to help our employees ... More



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