Constant Contact

  www.constantcontact.com
  www.constantcontact.com

Constant Contact Reviews

Updated October 23, 2014
Updated October 23, 2014
118 Reviews
3.5
118 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Constant Contact Chairman, President, and CEO Gail F. Goodman
Gail F. Goodman
97 Ratings

Review Highlights

Pros
  • Great work/life balance, especially if you are a parent (but note there is no company policy on this (in 10 reviews)

  • good benefits, beer cart fridays, some of the teams show good teamwork (in 14 reviews)


Cons
  • They have turned their call center into sweatshop in cubicles (in 5 reviews)

  • Customer Service 32K avg salary, technical support 42-44K (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    constant contact has some room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Constant Contact full-time (more than 8 years)

    Pros

    The people who work here are great as long as they are not senior mgt.
    Everyone pitches in and helps each other
    Benefits are good

    Cons

    Sr. Mgt. needs to stay more in touch with what is really going on and speak to the workers who are not managers and get some honest feedback and not what they want to hear from their sr. managers

    Advice to ManagementAdvice

    Step out of your offices and do some old fashion knowledge seeking from you employees who are not your direct reports

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Constant Contact Response

    May 29, 2014Employer Representative

    We appreciate your feedback and want to thank you for more than 8 years of service!

  2.  

    Great place to work.

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact

    Pros

    Great work environment to work in

    Cons

    Having to go to any job is hard

  3.  

    Memorable Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Waltham, MA
    Former Employee - Inside Sales Representative in Waltham, MA

    I worked at Constant Contact full-time (more than an year)

    Pros

    People, Atmosphere, pay, perks, recognition,health insurance

    Cons

    -internal movement hard to do
    -cliquey
    -long hours
    -open cube life

    Advice to ManagementAdvice

    Promote within is always better!

    Recommends
    Approves of CEO
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  5. 2 people found this helpful  

    poor software development organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Waltham, MA
    Former Employee - Senior Software Engineer in Waltham, MA

    I worked at Constant Contact full-time (more than an year)

    Pros

    - free beer
    - easy to shine, many weak colleagues

    Cons

    - very unproductive work environment in software development
    - lots of employees with no motivation
    - weak technical leadership. New technologies are brought in and bolted on in a disorganized manner.
    - VERY slow to get anything done here. If you like cranking out code and seeing your stuff work, then this isn't the job for you. What used to take you 1 month will take 6 here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Great people but some growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    Engaged and approachable CEO, Beer Cart Fridays, Passionate and supportive employees. Competitive salary with nice benefits. Leadership sensitive to suggestions made by rank and file.

    Cons

    As the company has grown, mid management talent has struggled to keep up. At one time the company and culture was "flat" easy to do with 100 employees. There are a lot of problems with communication as well as process with the new levels.

    Advice to ManagementAdvice

    Get serious about training employees on management skills. Once a quarter workshops consisting of powerpoints and meaninless icebreakers and activities aren't doing it.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Customer Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact full-time (more than an year)

    Pros

    Good training, good people, good benefits

    Cons

    Poor communication from upper management, poor staff planning

    Approves of CEO
  8. 1 person found this helpful  

    Great place to start, not a lot of room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    Good benefits. Nice offices and amenities. Good core values and customer focus as a company. A lot of potential for revenue growth in the near future.

    Cons

    Salaries are not great compared to competitors in the Boston area. Not good at retaining top talent.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 7 people found this helpful  

    Untrustworthy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Waltham, MA
    Former Employee - Anonymous Employee in Waltham, MA

    I worked at Constant Contact full-time (more than 5 years)

    Pros

    If you make the right connections you will move up in the company quickly.

    Cons

    Management tends not to keep the employees in the loop of things. They tend to lay off and let go certain individuals and then put unknowledgeable people in those position and pay them less and unfortunately they have no type of impact in the organization.

    Advice to ManagementAdvice

    Listen to your employees and stop hiring people/promoting people that are not knowledgeable of the product and not promote them because they are a friend with members of the senior management team. Basically hire and promote in talent and not friendship. Its funny how they come out of their quarterly earnings and talk about how many people they hire but they don't talk about the employees that they lay off. This company will be going down soon they have no sense of drive or direction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Fun and Valuable Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA

    I have been working at Constant Contact as an intern (less than an year)

    Pros

    - Interesting Work
    - Knowledgeable People
    - Friendly Environment
    - Competitive Pay
    - Fun, Social Activities
    - Quality Intern Program
    - Relatively Transparent Management in regards to strategy for a company of its size

    Constant Contact offers a great internship program. I was very lucky to have secured a position over the summer in my area of interest. I landed on a great team working on an interesting project, from which I learned a lot about being effective in the software world. The company has a good name, and that has opened doors for me in finding a full-time job. While I wish I could have stayed on-board as a permanent employee, I'm still happy nonetheless for the opportunity I had at a great company. I felt appreciated as an intern. I was being assigned meaningful work. And the pay was good, as well as the frequent free food and beer cart Fridays. HR went to great lengths to make our time at CTCT enjoyable. We had lunch sessions with the senior executives, including Gail, the CEO. We were treated to a Red Sox game. And a few other freebies. Considering that we were all getting paid to learn and grow in our respective fields, the attention and care we received was very generous.

    Cons

    - Product Suite not as cutting edge as some of our competitors
    - Size: Organization sometimes felt comprised of silos
    - Slow to Implement Change (So much buy-in and negotiation required)

    Advice to ManagementAdvice

    - Implement Innovation Faster
    - Look to the future, try not to be trapped by the legacy
    - Cultivate more cross-functional interaction among all employees, not just middle and upper and management

    Recommends
    Positive Outlook
    Approves of CEO
  11. 7 people found this helpful  

    Internship at Constant Contact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact as an intern (less than an year)

    Pros

    There was free food during training and free books.

    Cons

    The biggest qualms I had was that the team lead for our team was not truthful and did not provide constructive criticism, which I believe are vital for an intern.

    Inappropriate relationship between developer and other intern that affected work environment.

    During my short time there at least four senior developers left. Toxic place. Avoid at all cost.

    Advice to ManagementAdvice

    A few bad apples spoils the bunch. It is unavoidable at such a big company especially with all the acquisitions. Quality over quantity. It might be time to do some house cleaning.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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