Consumer Credit Counseling Service of Greater Atlanta

www.cccsatl.org
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Consumer Credit Counseling Service of Greater Atlanta Reviews

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1.7
6 Reviews
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Suzanne Boas
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Employee Reviews

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  1. As a non-profit organization created to assist people in mortgage hardships, there is little concern for the public.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Housing Counselor in Atlanta, GA
    Former Employee - Housing Counselor in Atlanta, GA

    I worked at Consumer Credit Counseling Service of Greater Atlanta

    Pros

    Decline in real estate market sales & desire to stay in the industry to help individuals facing financial & mortgage difficulties.

    Cons

    Lack of concern for the CredAbility client as the company showed more concern for counseling when there were no REAL solutions offered to the clients.

    Advice to ManagementAdvice

    Respect & recognized quality employees, be consistant in the work review & company expectation and be honest with the clients who seek your assistance.

    Doesn't Recommend
  2. Rewards Mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Consumer Credit Counseling Service of Greater Atlanta

    Pros

    Good benefits package
    Business casual work environment
    Staff are great to work with
    Concept of helping people from financial crisis to control is appealing and rewarding

    Cons

    Lots of favoritism displayed by upper management, which is apparent by the promotions given that seems to reward mediocrity or substandard results. The agency is very top heavy; meaning that they invest quite heavily in hiring upper management (ex. hiring a Director or VP who has little or no staff). This also results in little or no opportunities for advancement. Instead, the agency implemented a program that aims to keep you in your position while dictating how much you can potentially earn. For instance, you can have an employee that is extremely tenured and performs well, but unless they go through this program they have no hopes for advancement within the agency. The agency will also prefer to hire outside of the company rather than hire competent staff from within. This also results in little or no development for staff since newly hired management/upper management aren't knowledgeable enough to provide direction or guidance. There is also no balance to work/home life as it's been said by an executive that the company is not staff-centric but client-centric.

    Advice to ManagementAdvice

    Should realize that experience and quality should be equivalent to a degree. Also should realize that when morale is high and employees are happy that they will be more dedicated to the agency's mission, and provide the best quality service. This is in turn, will keep clients happy. Stop trying to be the biggest and the best in the industry and focus more on providing the service and quality promised to the community and to your clients.

    Doesn't Recommend
    No opinion of CEO
  3. Short term only

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Housing Counselor in Atlanta, GA
    Current Employee - Housing Counselor in Atlanta, GA

    I have been working at Consumer Credit Counseling Service of Greater Atlanta

    Pros

    Decent benefits package with 5% 403 b contribution.

    Cons

    It quickly becomes a monotonous job, no variety, culture where doing the minimum is accepted and going above and beyond is not expected. No ownership of your job since results are not tangible.

    Advice to ManagementAdvice

    Hire from within and allowed employees to perform activities from all lines of services (specializing in just one area becomes extremely boring and some lines of services have minimal activity through the day while others are overloaded)

    Doesn't Recommend
    Disapproves of CEO
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  5. You've been warned!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Telephone Counselor in Atlanta, GA
    Current Employee - Telephone Counselor in Atlanta, GA

    I have been working at Consumer Credit Counseling Service of Greater Atlanta

    Pros

    In the beginning, you feel like you are working in an environment truly focused on helping people facing some sort of financial crisis. Every now and then you actually get to, but you quickly realize that this "non-profit" is run more like a for-profit company. Management encourages you to "persuade" clients on the benefits of the services offered to them.
    If I had to say something positive I would praise the fact that CCCS offers a 403b and they match contributions up to 5% after 1 year of employment. Health insurance is pretty good, but expensive.

    Cons

    No career growth or professional skills are developed. Very poor work/life balance. You only get to help people a very small percentage of the time. Very low employee morale. Imcompetent management. Horrible training of new employees. If you want to sit on your butt all day and talk on the phone and have managers come in from outside the agency without the slightest clue of what you do and then critique you then you might like this job! Most people do not which explains the high turnover.

    Advice to ManagementAdvice

    I hesitate to waste time on this section because based on experience they will not listen. Actually, that would be my biggest piece of advice. Listen to the "lower-level" employees! They have opinions and good ideas on how the agency could be improved. Promote more managers from within. Just because someone has managed somewhere else DOES NOT MEAN that they will be good managers. If managers are brought in from the outside make them do counseling sessions prior to telling counselors how to do their jobs. Improve training for new employees. Quit pretending that quality comes first when quantity is clearly more important. Offer 4 day workweeks or telecommuting so your employees won't need financial counseling themselves. I think I'll stop now.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful

    If you want to work for an organization that does not value their employees, this is the place for you!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Telephone Counselor in Atlanta, GA
    Current Employee - Telephone Counselor in Atlanta, GA

    I have been working at Consumer Credit Counseling Service of Greater Atlanta

    Pros

    If you are unemployed and desperate for a job.

    Cons

    I don't understand how this organization is labeled non-profit. The goal of this organization to help financially-distressed people move from crisis to control by providing innovative and practical solutions through a debt manangement plan. Yes, this sounds good, but what happens when people can't afford the plan? I am a telephone counselor and my job is to "sell" or "persuade" the plan to clients that can barely afford their basic living expense. The training is horribe, there isn't any room for advancement and my manager is incompetant. I have never had a manager that could not answer basic questions. The turnover rate for this organization is unbelievable. At least two or three people quit once a month.

    Advice to ManagementAdvice

    Listen to your employees!!!!!!!!!!!!

    Doesn't Recommend
    Disapproves of CEO
  7. Be debt free!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Credit Counselor
    Current Employee - Credit Counselor

    I have been working at Consumer Credit Counseling Service of Greater Atlanta

    Pros

    Not stressful
    Feel good type of job
    Great employees/peers
    Benefits

    Cons

    Salary
    Internal promotions
    Call center environment
    Boring job
    Too much focus on profit for a non for profit company
    Poor training and upper management communication

    Advice to ManagementAdvice

    Promote within vs. promoting from the outside more

    Approves of CEO

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