Consumer Portfolio Services

www.consumerportfolio.com
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Consumer Portfolio Services Reviews

Updated March 10, 2015
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3.3
6 Reviews
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Recommend to a friend
Approve of CEO
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Charles E. Bradley Jr.
3 Ratings

Employee Reviews

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  1. Room for Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Chesapeake, VA
    Current Employee - Account Representative in Chesapeake, VA

    I have been working at Consumer Portfolio Services (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Because its a small office (150) located in Chesapeake, its easy to develop relationships with members of management. They have recently began a huge push towards being more customer service oriented. And they are currently looking to fill the office which means more room to move into management. They recently started a new program to help struggling employees, via retraining them with the basics.

    Cons

    Within a year, I've seem struggling employees get "let go". As with any call center, your manger can make your life heaven or hell. Recently, there has been a push for management to be more courteous to employees. I've noticed its made a huge difference.

    Advice to Management

    It would be nice to have more consistency. otherwise, I think this is a good collect company to work with.

  2. Good people, good atmosphere. Everybody works hard or gets noticed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter in Irvine, CA
    Former Employee - Underwriter in Irvine, CA

    I worked at Consumer Portfolio Services full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Clear expectations.
    Eventually can be asked to work from home.
    Excellent Irvine office location

    Cons

    Workload is uneven during the year. Can have 3 deals a day in off season, but 10+ after holidays.

    Advice to Management

    Get all supervisors on the same page in regards to company guidelines. Everybody seems to want approvals written differently.

  3. great company to work for been around a while but getting better every month.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Representative
    Current Employee - Outside Representative

    I have been working at Consumer Portfolio Services full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good benefits, time off, great company value...family orientated.

    Cons

    actualy biggest con is CPS is growing so fast they need to hire more people to get the job done faster.

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  5. Stressful Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter
    Former Employee - Underwriter

    I worked at Consumer Portfolio Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Good starting job
    - Structured (You know how your day will begin and end)

    Cons

    - Company only cares about their numbers; they do not care if the individual employee is stressed out or going through issues
    - Does not allow actual "time off," very strict even when it came to family emergencies
    - Does not promote people who actually deserve to be promoted; they hire new people all the time who are unqualified and will fire them eventually
    - Loves to hire family members or family friends, very clique-ish vibe
    - Boring work with no real incentive to do any better as they only reward the top ten workers
    - Be prepared to get cursed at by automotive dealers, customers, and the like; also you will probably get dragged into company politics one way or another

    Advice to Management

    Focus on your employees more, not just these "top ten workers." You should give them a better reason to want to stay at your company as that would probably help with your high turn-over rate. Your compensation should be better too, depending upon education and experience and shouldn't be the same all around. You should also probably find ways to make it less stressful; I understand that it's a subprime auto loan industry and not everything is going to be rainbows and butterflies, but you should help the employees relax (i.e. offer free yoga classes)

  6. Consumer Portfolio Services was a horror job! I had the worse supervisor ever! and the VP of the branch is clueless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deficiency Collector in Westchester, IL
    Former Employee - Deficiency Collector in Westchester, IL

    I worked at Consumer Portfolio Services full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only positive thing about Consumer Portfolio Service is leaving at 5pm!

    Cons

    The downside it wasted my time and speaking to managers is just as bad they are all unprofessional!

    Advice to Management

    If you continue to promote based off of favoritism your company will be run into the ground. Hire experienced and professional individuals. You pay for what you get!

  7. Getting Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Chesapeake, VA
    Current Employee - Account Representative in Chesapeake, VA

    I have been working at Consumer Portfolio Services (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The starting pay is not to bad.the Company is going through a lot of changes to improve customer service and employee retention.

    Cons

    The incentive is the worst.

    Advice to Management

    Need to work on the bonus payout

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