Consumer Reports Reviews

Updated January 9, 2015
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Consumer Reports CEO Marta Tellado
Marta Tellado
3 Ratings

Employee Reviews

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  1. Helpful (1)

    Short-term consultancy in website maintenence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - IT Consultant in Yonkers, NY
    Former Contractor - IT Consultant in Yonkers, NY

    I worked at Consumer Reports as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    supportive office culture, gained new responsibilities as work proved successful, experienced different departments, on the job training and room for growth

    Cons

    departmental divisions, updating with current technology

    Advice to Management

    Connecting contractors to internal employees

  2. Helpful (4)

    There's new leadership at Consumer Reports which is like a breath of fresh air; the new CEO is dynamite

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consumer Reports full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is an iconic brand that was very slightly in decline, and heading for a steeper decline. In mid-September a new CEO came. Some were surprised that the Board did not pick someone with experience as a CEO in a digital media organization going through transformation. But so far Marta Tellado, the former VP of Communications of the Ford Foundation, has wow'ed staff at all levels with her vision, energy, understanding that we need to reposition and reintroduce the brand, integrate our advocacy and information products, and move to a consumer-focused, engaged, personalized and customized website, as well as other products and services. There's a new wind blowing. Come be part of it.

    Cons

    It's tumultuous at times when a company is undergoing radical transformation. And the outcome is unsure. But for those who want to get in now and build something the opportunities are amazing.

    Advice to Management

    We need to do better on gender issues. There are too few women in the senior leadership -- though now the CEO is a woman, so that's huge. And we haven't been as good as we need to be in terms of attracting and keeping a diverse workforce. We are a non-profit, so we can't offer stock options, etc. And we'll never have the billions of Google or the like in terms of product development. But we have a unique mission or value proposition or whatever jargon you want to use, new dynamic leadership, and people like working where there's community and a mission. So this is a comer!

  3. Helpful (2)

    Commitment to consumers is unwavering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consumer Reports full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The mission to protect and serve consumers is as strong as ever and it's still rewarding to go to work every day. The company is in the midst of an exciting transformation.

    Cons

    Lack of security during a time of transition. Cultural shift has been tough on the long term employees. Layoffs seem endless.

    Advice to Management

    More transparency, more communication of the vision for the future.

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  5. Helpful (1)

    Interesting organization in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Creation in Yonkers, NY
    Current Employee - Content Creation in Yonkers, NY

    I have been working at Consumer Reports full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Many great staff and managers trying to reinvent this venerable brand for the diigital age. Great place to work and make a real difference (and a name for yourself) if you are energetic, keen to make an impact and in tune with the future vision. Friendly culture. Some VPs have really clear ideas but others (why are there so many?) seem to add little. Great organizational mission to help all consumers and make the world a better place - what's not to like about that!

    Cons

    Long serving and very vocal staff whining about the good old pre-digital days can be a real drain. Many seem to think they are entitled to a job for life and have no idea what it's like to work in other places. Some lower level managers seem out of their depth. Outgoing CEO (he's overdue to retire) seems indecisive and obsessed with making old-timer staff happy. Terrible cafeteria - not exactly Google!

    Advice to Management

    Find a new CEO soon and make sure it's a good one. Stop pandering to old-timer staff so much with endless all staff briefings and awful Q&As, they'll whine whatever you do. Just make great things happen!

  6. Helpful (3)

    I've loved working at Consumer Reports for about the last 10 years or so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY

    I have been working at Consumer Reports full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people here are wonderful. There are doctors ready to take on the healthcare industry and to use evidence-based ratings for surgeries, hospitals, physicians. The journalists are really smart and committed, and the engineers and scientists are topnotch people working with a mission. Working with smart, committed people is a turn on, frankly. I have had a number of jobs, but this is the first where I almost always want to get to work. A senior colleague of mine at CR calls the place "geek chic." Going to the labs and seeing how they test products (and they are always asking the rest of us to join in on testing), collaborating on a story with other investigative journalists, like those at Propublica, watching the talented organizers in Texas, Yonkers, DC and San Francisco work with committed citizen activists -- this stuff is really fun.

    The place is going through a pretty radical transformation to get in front of the curve that's overtaken print legacy publications. What to do with mobile? How do you monetize it? OK, the website was a big thing in the late 90's -- the first of its kind and largest to charge subscribers and to be ad-free -- but what's the next big thing? Or the next several medium sized things? Everyone is trying to figure that out and CR, in the last year particularly, has brought in new digital product and services leaders to move the place forward. The proof is still to come, but they are energizing the place.

    I like seeing a number of people who were unsung stars get promoted -- which has been happening recently. We're getting a mix of new talent and ideas from the outside, which is shaking up the culture in good and sometimes tumultuous ways, but also promoting talent from within. It's not always comfortable to be in the midst of such transformation, but it's also very exciting.

    When I first came to CR there would be no cars in the parking lot by 5 or 5:30 pm. I wasn't used to that. And almost every month there was another party for someone who had been there 25, or 30 or 40 years. It was like my Dad's generation's experience of work life. There are lovely things about that, but also down sides. That culture is changing, making some people feel like they are losing a family that they had come to depend upon. But for folks like me, who never intended to be one place for 40 years, it's a good thing.

    Benefits are really good. And there is a real understanding among leadership, even while they drive things forward, that people have to have a work/life balance. Some of the senior leaders (particularly, but not only, the women) are really good about extending that to their staff, as well as showing that they have that even while they are so committed to their work. That's a really nice thing about the place. And if something tough happens to you on the family or personal front, this place really rallies around you and gives you the support and flexibility you need.

    Cons

    CR needs to do more to develop people and show them they have a career track. And of course transformation is unsettling. Some long time leaders have been let go. New senior leadership often wants new deputies, so some of that is to be expected. What's hard for many of my colleagues, and occasionally for me as well, is to see someone who loved the place and was devoted to the mission, and who contributed greatly for years, end up having to leave. If you've been other places, you know this happens. CR just isn't / wasn't used to it. And so there is uncertainty, but also excitement. The biggest thing we're waiting on is who the new CEO will be. There's a search on now.

    The other thing that is a con, is that the place really does need to do a better job with diversity at many levels, including the most senior.

    Advice to Management

    Listen, engage, keep your doors open and find better ways to recognize the talent around you. And figure out how to make it more clear to folks that they have a career trajectory at CR. It's a small place, and leadership positions don't always open up as often as one would like. How do you get around that? You need to be thinking more about that, and being creative.

  7. Helpful (1)

    Helping Others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY

    I have been working at Consumer Reports full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great mission, great work/life balance, competitive compensation, smart people, interesting fringe benefits (auction, store), get to participate in some testing even if you aren't in Tech.

    Cons

    The company's future is perhaps harder to make out than for other companies - a lot of change going on and it won't be good for everyone.

    Advice to Management

    Sharpen focus - too many competing plans to guide us into the future.

  8. Very good.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY

    I worked at Consumer Reports

    Recommends
    Recommends

    Pros

    Honorable mission, helping the everyday consumer.

    Cons

    Management sometimes out-of-touch with how much work each employee was assigned to do.

    Advice to Management

    Please reward people who have worked hard and well and take a close look at those who have been there a long time and who are slacking off (even if they're in the Union).

  9. Helpful (5)

    Things are looking up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Editorial in Yonkers, NY
    Current Employee - Editorial in Yonkers, NY

    I have been working at Consumer Reports full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great to have Marta Tellado on board as CEO. She is smart and already making positive changes--focused on cleaning up upper managment. Salaries at the level are pretty out of whack for a non-profit. Finally excited to be working here again after 5 years of miserable leadership.

    Cons

    Slow moving, many hoops to jump through to get things done

    Advice to Management

    Love the new energy. Clear out the dead weight! The worker bees are dedicated and hard-working, but many managers are just taking up space and lots of $$$. Keep focusing on making management accountable. Would love to see more room for good internal people to grow as you bring in new people.

  10. It's a new day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consumer Reports full-time (More than 10 years)

    Recommends
    Recommends

    Pros

    The products, the mission, the people.

    Cons

    Too many VPs want to change the culture into the companies they once worked for. My hope is they'd contribute more creativity.

    Advice to Management

    Adapt to the culture, add to it--change what requires change and leave the rest alone.

  11. Helpful (1)

    Huge Changes Underway

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY

    I have been working at Consumer Reports full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I love the mission of the company and I love working for a non-profit. We have some really great, super smart longstanding employees as well as some new hires that have really raised the bar. We have just had our best year financially in quite some time, which has been really exciting. We are revamping the look and feel of the magazine and it looks truly amazing, other plans are underway to do the same with our website look and feel. We have upgraded out technology platforms and our general location and facility is really nice. I love coming to work every (well, maybe not every, but most) day and seeing all the changes-we were looking and sounding really tired and sad and its fun to be part of the change.

    Cons

    I think anytime you have an organization going through change some people can be resistant to it, so we have to deal with that issue. Change is hard but we need to do it to move forward.

    Advice to Management

    It's not all perfect here-I think generally the mid level managers are pretty solid and some of the more senior managers are doing a great job, but some need to improve their ability to work together toward a common goal.

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