Consumer Reports

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Consumer Reports Reviews

Updated October 15, 2014
Updated October 15, 2014
42 Reviews
2.9
42 Reviews
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Consumer Reports CEO Marta Tellado
Marta Tellado
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Employee Reviews

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  1. 3 people found this helpful  

    My experience: Insane work hours, good benefits, senior management out-of-touch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Managing Editor in Yonkers, NY
    Former Employee - Managing Editor in Yonkers, NY

    I worked at Consumer Reports full-time (more than 10 years)

    Pros

    Interesting work. Friendly co-workers. Onsite fitness center. Good benefits.

    Cons

    Senior management out of touch. Needed information not shared with the rest of employees. Insane work hours (often 60 hours a week, uncompensated if you're in management). Little to no recognition by senior management.

    Advice to ManagementAdvice

    Be more in touch with employees. Share information essential to the performance of their jobs. Acknowledge employees for job well done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Incredible mission and culture negatively impacted by loss of tech talent and HR issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports as a contractor (less than an year)

    Pros

    Ethical mission, wonderfully maintained up by research, survey, and testing staff. Advocacy teams are second-to-none. Unique opportunities should abound here.

    Cons

    Major politics in HR. Work/life balance under attack due to new approach to Talent Acquisition function. Major loss of technology personnel.

    Advice to ManagementAdvice

    Accelerate opening NYC technology center. Revert Talent Acquisition approach to be less politics-focused, more ethical, more customer-service oriented, as it used to be.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 5 people found this helpful  

    Fear and Loathing in Yonkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Project Leader in Yonkers, NY
    Current Employee - Test Project Leader in Yonkers, NY

    I have been working at Consumer Reports full-time (more than 5 years)

    Pros

    Talented people, nice cafeteria, test-sample auctions

    Cons

    New management is incompetent, uncaring, and sometimes cruel.
    Management uses the threat of layoff or firing to motivate employees to do more in less time and with fewer resources.
    Co-workers are stressed out, fearful of being next to get the axe.
    Lying is considered valuable in interoffice communication; it is only a matter of time before this lack of ethics makes its way into the publication.

    Advice to ManagementAdvice

    Treat workers like human beings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    No longer a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY

    I have been working at Consumer Reports full-time

    Pros

    The staff that does the testing and actually creates the products is dedicated and terrific, if unheralded. Good benefits, though eroding. May still be a reasonable place to work if you're a test engineer or in IT.

    Cons

    Zero accountability for some senior managers, a few of whom are lacking in conscience. They have license to do just about anything they want to those below. E.g. They recently fired CR's chief editor without cause, with the blessing of both HR and the CEO. There's widespread fear among day to day staffers that any of them could be next. If this is the kind of place you'd like to work, good luck!

    Advice to ManagementAdvice

    Board of Directors: Get your heads out of the sand and learn the truth about the goings on in the organization by speaking directly with rank and file. Then remove those responsible at the top who have ruined what was once a proud and admirable organization. Restore integrity, honesty, and competence to CR's management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Cautiously Optimistic for the Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY

    I have been working at Consumer Reports full-time

    Pros

    Great mission to empower and protect the consumer
    Some positions offer flexibility to take on extracurricular work
    Good comradary between employees at the same level
    Good location if you like living in the 'burbs
    Potential opportunity for growth given all of the layoffs and restructuring
    Beautiful campus
    Good benefits package
    Some new VP's who appear to know what they are doing

    Cons

    Management and upper management are not receptive to feedback from employees
    Consultants are predominately relied upon to provide feedback and direction
    Few good managers that empower and motivate their staff
    Seldom given honest feedback
    The gym and the cafeteria are average at best
    Little reward for doing extra work and little punishment, if any, for those that don't work or cause problems.
    Bonuses at lower levels are more tokens of appreciation than true reward
    Benefits package is getting worse (increased doctors co-pays, decreased pensions)
    Some new and old VP's appear to not know what they are doing

    Advice to ManagementAdvice

    Get out of your offices and into the trenches to see what's happening. Enable workers to succeed or fail and give them the tools to do so. Provide direction and feedback. Involve stake holders and end users when making decisions in order to get true understanding of issues.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Clueless leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consumer Reports full-time

    Pros

    There are still some vestigial employees left from before the ongoing shakeup. I don't expect them to stay long, however.

    Benefits are still good, but shrinking.

    Beautiful campus.

    Cons

    Middle managers "manage up" to get approval from supervisors rather than nurturing eand leading employees.

    New top management is cold-blooded and does not really stand for the original mission of consumer protection.

    Advice to ManagementAdvice

    Knock off the "us versus them" atmosphere created by many new upper-level managers.
    Treat exempt and union employees with respect and dignity.

    Be honest and transparent about the organization's goals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Excellent company -- great work-life balance, realistic expectations. But they need to evolve to survive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Project Leader/Consultant in Yonkers, NY
    Former Employee - Marketing Project Leader/Consultant in Yonkers, NY

    I worked at Consumer Reports as a contractor (more than 8 years)

    Pros

    Company has a great mission -- nice to work for an organization that has a larger sense of purpose than that quarter's earnings.

    Good work-life balance/flexibility.

    Most people are smart and great to work with.

    Cons

    Aging customer base. If they want to survive, they will need to figure out how to appeal to younger audience.

    Non-profit mission is nice, but constrains what can be done from a marketing point of view. Marketing is still the "ugly step-child" even though they're the ones making the money to forward the "mission".

    Union is cumbersome. Hard to fire bad people. Some old wood hanging around.

    Advice to ManagementAdvice

    Evolve to attract a younger audience. Ease up on the "mission" so you can do more creative marketing stuff.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good place, lots of turmoil recently, future will depend on choice of outgoing president's replacement early 2014

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports full-time

    Pros

    Great mission, outgoing President Jim Guest has great heart and prodigious intellect, but has had trouble balancing heart and soul of organization vs. quest for financial results sometimes seeing it as zero sum--or at least hiring leaders with that view and outsized egos--understandable given publishing environment, but disappointing ultimately. Leaves great legacy though future will depend on leadership that is left in place after he leaves.

    Cons

    Magazine publishing industry turmoil and CR quest to stay relevant have resulted in great turmoil. While some of the people lost or ousted should be gone, some losses are painful and will hurt down the road as it will be harder to find way back to original mission while moving forward to meet demands of the digital age while combating "all info wants to be free" mentality with you get what you pay for, so offer real value.

    Advice to ManagementAdvice

    Mind the money AND lead with the heart--imbue all with philosophy of caring for consumersand providing real value

    Recommends
    Positive Outlook
  10. 4 people found this helpful  

    From good place to very bad place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY

    I worked at Consumer Reports full-time (more than 10 years)

    Pros

    Good benefits, which are directly related to Guild collective bargaining agreement; had higher starting pay, due to now, long-gone annual step-up raises; good food in cafeteria; onsite gym and building is partially surrounded by wood and wildlife; relaxed dress code

    Cons

    Layers, upon layers, upon layers of managers, many of which have no staff/few staff reporting to them; extreme brown-nosing of middle managers to more senior managers; bullying and abuse of some Guild members by their immediate supervisor(s); clueless & extremely callous senior management; ever-expanding and useless HR department that is a revolving door; cries poverty to rank-and-file, but keeps promoting and rewarding poor managers who have absolutely no leadership skills; almost every manager has the title of Associate Director or higher; some managers do nothing all day

    Advice to ManagementAdvice

    Cut managerial staff by over half; listen to the people who are actually doing the work and are the stake holders; cut the HR department; hire managers who actually are true leaders and don't abuse some of their staff; retire managers who can't adapt to latest technology; treat everyone equally

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    This is a place to end your career not propel a young career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports full-time (more than 5 years)

    Pros

    Very good benefits. Good corporate mission. Some really good people. Good work-life balance.

    Cons

    No professional growth or upward mobility opportunities since senior staff doesn't leave. Lack of strong and decisive leadership. Very bureaucratic and decisions take a long time to make. The leadership values mission over the business so there is a lack of recognition for business achievements. Union environment and senior leadership makes progressive change difficult.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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