Consumer Reports

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Consumer Reports Reviews

Updated January 9, 2015
Updated January 9, 2015
45 Reviews
2.9
45 Reviews
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Consumer Reports CEO Marta Tellado
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Employee Reviews

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  1. 1 person found this helpful  

    Good place, lots of turmoil recently, future will depend on choice of outgoing president's replacement early 2014

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports full-time

    Pros

    Great mission, outgoing President Jim Guest has great heart and prodigious intellect, but has had trouble balancing heart and soul of organization vs. quest for financial results sometimes seeing it as zero sum--or at least hiring leaders with that view and outsized egos--understandable given publishing environment, but disappointing ultimately. Leaves great legacy though future will depend on leadership that is left in place after he leaves.

    Cons

    Magazine publishing industry turmoil and CR quest to stay relevant have resulted in great turmoil. While some of the people lost or ousted should be gone, some losses are painful and will hurt down the road as it will be harder to find way back to original mission while moving forward to meet demands of the digital age while combating "all info wants to be free" mentality with you get what you pay for, so offer real value.

    Advice to ManagementAdvice

    Mind the money AND lead with the heart--imbue all with philosophy of caring for consumersand providing real value

    Recommends
    Positive Outlook
  2. 4 people found this helpful  

    From good place to very bad place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY

    I worked at Consumer Reports full-time (more than 10 years)

    Pros

    Good benefits, which are directly related to Guild collective bargaining agreement; had higher starting pay, due to now, long-gone annual step-up raises; good food in cafeteria; onsite gym and building is partially surrounded by wood and wildlife; relaxed dress code

    Cons

    Layers, upon layers, upon layers of managers, many of which have no staff/few staff reporting to them; extreme brown-nosing of middle managers to more senior managers; bullying and abuse of some Guild members by their immediate supervisor(s); clueless & extremely callous senior management; ever-expanding and useless HR department that is a revolving door; cries poverty to rank-and-file, but keeps promoting and rewarding poor managers who have absolutely no leadership skills; almost every manager has the title of Associate Director or higher; some managers do nothing all day

    Advice to ManagementAdvice

    Cut managerial staff by over half; listen to the people who are actually doing the work and are the stake holders; cut the HR department; hire managers who actually are true leaders and don't abuse some of their staff; retire managers who can't adapt to latest technology; treat everyone equally

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    This is a place to end your career not propel a young career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports full-time (more than 5 years)

    Pros

    Very good benefits. Good corporate mission. Some really good people. Good work-life balance.

    Cons

    No professional growth or upward mobility opportunities since senior staff doesn't leave. Lack of strong and decisive leadership. Very bureaucratic and decisions take a long time to make. The leadership values mission over the business so there is a lack of recognition for business achievements. Union environment and senior leadership makes progressive change difficult.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Helping Others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY

    I have been working at Consumer Reports full-time (more than 5 years)

    Pros

    Great mission, great work/life balance, competitive compensation, smart people, interesting fringe benefits (auction, store), get to participate in some testing even if you aren't in Tech.

    Cons

    The company's future is perhaps harder to make out than for other companies - a lot of change going on and it won't be good for everyone.

    Advice to ManagementAdvice

    Sharpen focus - too many competing plans to guide us into the future.

    Recommends
    Neutral Outlook
  6. 3 people found this helpful  

    From Good to Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stats in Yonkers, NY
    Former Employee - Stats in Yonkers, NY

    I worked at Consumer Reports full-time (more than 10 years)

    Pros

    Non profit mission is positive. The unique position of the company in the marketplace.

    Cons

    Revenue model cannot be sustained. Constant downsizing and layoffs. Lack of innovation and ability to make money outside of a paid web site and tradiional magazine. No job training or advancement; it's up to the employee to not loose his or her skill set. Strict divide between Union employees and managers. Benefits eroding. Location in Yonkers, NY.

    Advice to ManagementAdvice

    Better integrate union and management. Decide whether the organization wants to make money or be a true non profit. Temper the behavior of going from extreme management style, such as layoffs and constant re-orgs, to country club mentality during better times. Hire smart people, re-org the Board of Directors, be transparent about how the organization will change and what the role of employees will be. Re-train versus lay-off.

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful  

    Dinosaurs trying to adapt in the Digital Age

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY

    I have been working at Consumer Reports full-time (more than a year)

    Pros

    The benefits are very good - health, sick days, vacation, etc.
    Salaries are not at the top of the scale, but definitely competitive in this economy for those skilled in technology.
    Good work/life balance for families.
    Great staff, very nice/smart people to work with.
    CR is your grandparents magazine - they'll be very happy that you work here.

    Cons

    The management here is lacking - trying to adapt to the Digital Age, but many simply can't.
    Senior management hires only brown-nosing middle managers that have no leadership skills. This only serves senior managers because they're afraid to make decisions on their own.
    The atmosphere is melancholic due to layoffs (they've been losing much money).
    Very little room for advancement.
    No feeling of job security.
    The travel to Yonkers.

    Advice to ManagementAdvice

    Hire managers that are truly qualified and also secure in their abilities. If they have real leadership skills they can make decisions and get things done!

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    Going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Editor in Yonkers, NY
    Current Employee - Editor in Yonkers, NY

    I have been working at Consumer Reports full-time (more than 8 years)

    Pros

    Decent benefits, a lot of genuine, smart people, unique non-profit culture

    Cons

    Low pay, callous senior management, clueless leadership, large and ineffective human resources department, way to much administration and overhead

    Advice to ManagementAdvice

    Invest more in people that produce product reviews. Return to the altruistic, consumer-advocate roots of the organization.

    Doesn't Recommend
  9. 4 people found this helpful  

    Interesting work, but culture is slow and frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Yonkers, NY
    Former Employee - Consultant in Yonkers, NY

    I worked at Consumer Reports as a contractor (less than a year)

    Pros

    Consumer Reports performs a service that is very satisfying. You really feel like the work your produce matters and is beneficial to the subscribers.
    As for benefits: work with smart, interesting people
                                unique job functions
                                on site cafeteria with excellent food
                                shuttle to and from Metro North train
                               Non-profit atmosphere

    Cons

    The employee base skews older and are often unprepared for today's digital age. Everything moves very slowly and trying to get a new project approved can move agonizingly slow to the point that it will be dropped. Little room for advancement and non-profit salary. It's also in the middle of nowhere in Yonkers

    Advice to ManagementAdvice

    Actively recruit younger employees who are willingly to change some of CR's methods without compromising its unique value propositions.

    Doesn't Recommend
    Negative Outlook
  10.  

    Very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY

    I worked at Consumer Reports

    Pros

    Honorable mission, helping the everyday consumer.

    Cons

    Management sometimes out-of-touch with how much work each employee was assigned to do.

    Advice to ManagementAdvice

    Please reward people who have worked hard and well and take a close look at those who have been there a long time and who are slacking off (even if they're in the Union).

    Recommends
  11. 1 person found this helpful  

    Easy environment, very slow growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Lab Tech in Yonkers, NY
    Current Employee - Senior Lab Tech in Yonkers, NY

    I have been working at Consumer Reports

    Pros

    Its a family oriented place to work. No pressure when you have a doctors appointment or your child needs to be picked up early. Very balanced between personal and work life. Good benefits. Relaxed atmosphere. Theres also an onsite lunchroom so you dont have to leave to pick up something to eat. This is really the place to be when you want to slow down in your career...great for when youre late 40s and up.

    Cons

    Takes forever to be promoted in the Electronics Department, the "bread-n-butter" of this company. By the time this happens, a decade has gone by. I've seen very eager, dedicated workers get everything squeezed out of them until they realize theres no intention from management to help you develop your career. Attitudes change for the worse, people become disgruntled and eventually give off a "dont give f" attitude. it might be different in other departments though I hear they have their own issues. People have to leave or die to advance. Another bad thing - the pay is based on length of employment and not merit. Lazy Joe will make the same amount of $ as you even if you are clearly a better worker. Testing - No innovation. Slow to catch on with whats new. Again, this ideal for those who want to slow down in their career and not bust their butts. No good those looking to grow.

    Advice to ManagementAdvice

    Put the program into effect! Career-growth path for those who have shown interest and have the potential. There is a so-called program that no one uses. Management is very disconnected from the workers in the trenches.

    Recommends
    Approves of CEO

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