Container Store Reviews

Updated August 27, 2014
Updated August 27, 2014
513 Reviews

3.5
513 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Container Store CEO and Co-Chairman Kip Tindell
Kip Tindell
378 Ratings

Review Highlights

Pros
  • Health insurance offered to part time employees (in 38 reviews)

  • Amazing employee discount offered even to seasonal employees (in 25 reviews)


Cons
  • No room for advancement, 10 full time positions out of 50 employees (in 48 reviews)

  • Harder to juggle around with other commitments than other part-time jobs (in 35 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Reality is very negative work environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Sales - Part Time  in  Houston, TX
    Current Employee - Visual Sales - Part Time in Houston, TX

    I have been working at Container Store part-time for more than a year

    Pros

    Good starting salary. Store clean and bright.
    Nice Customers.

    Cons

    Employees treated very poorly, by direct management.
    Told first day by another employee "watch your back".
    Most shifts were understaffed so you literally were doing three people's jobs.
    Employees seemed to get how hostile environment was, a real air of "can you believe this" existed.
    Sad because everyone said TCS used to be a good place to work. No longer!
    You don't dare speak up because you will pay the price.

    Advice to ManagementAdvice

    You need to take a good look at your structure. General Manager, Managers seem to be there to be critical and condescending only. Such a negative unhappy place to work.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Good place to work, but don't drink the Kool Aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales  in  New York, NY
    Current Employee - Part Time Sales in New York, NY

    I have been working at Container Store part-time for more than a year

    Pros

    The vibe and energy of TCS employees is generally very positive, which makes the work environment great. The pay is also above industry standards, and they provide great training.

    Cons

    They do force the company culture down your throat a little. It's definitely important that everyone knows and understands the company culture, but there are some points you almost feel like you're joining some sort of cult. There's also no room for any movement or additional hours as a part time employee, which means you're either all in or you're not.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Contain Yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Container Store part-time for more than a year

    Pros

    As a part time employee at the time they offered health insurance and 401k after your first year. This is before Obama Care they are very friendly. I felt like it was a small family they want you to succeed they give you all the training you will need because then you can stand on your own. They are very generous with their discounts and I forgot to mention training is paid so are the meetings. Anything you want to learn about just ask enough times and they will tell you or train you.

    Cons

    I don't know about now but they didn't have tuition reimbursement very hard to get a full time position if you started out as part time. They prefer to ask you to quit instead of taking a leave of absence when they ask you this they tell you to reapply when your Doctor clears you.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    detail oriented company with solid principles

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Container Store

    Pros

    working alongside team members who have similar passions, upbeat atmosphere, schedule is very flexible, teammates ALWAYS willing to develop each other in acquired skill sets.....phenomenal discount too!

    Cons

    although the advancement in the company is slow, your skill sets that you acquire along the way are solid which will enable you to communicate and help others along their path of development

  6.  

    sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prime Time Sales  in  San Diego, CA
    Former Employee - Prime Time Sales in San Diego, CA

    I worked at Container Store part-time for more than 3 years

    Pros

    Terrific support, training and tools to do your job effectively

    Cons

    retail hours, and cleaning bathrooms

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Sad Decline of a Once-Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Century City, CA
    Former Employee - Anonymous Employee in Century City, CA

    I worked at Container Store part-time for more than 3 years

    Pros

    - Great coworkers
    - Better-than-average pay (for retail)
    - Generous employee discount
    - It's fun to design elfa

    At Century City, the staff is smart, eclectic, and fun. TCS pays even its part-time employees better than minimum wage, and full-time employees are sometimes paid very well. The employee discount is OUTSTANDING. Finally, elfa is fun to design... and you're likely to get scheduled for more hours every week if you're an elfa designer. If you're part-time, you'll have to be pushy to get them to train you on elfa, but it's worth the effort.

    Cons

    - Inadequate staffing, combined with unpredictable (and sometimes punitive) scheduling
    - No possibility of career advancement
    - Unethical management

    TCS used to be a genuinely great place to work. The company totally changed after being sold in 2008 or thereabouts. To save money, they stopped staffing sufficiently, so the stores no longer look pristine, and employees are insanely busy and stressed all the time. Management also changed the focus from helping customers to hard-selling them, which often makes things unpleasant on both sides of the transaction.

    The weekly schedules go up with only a couple of days' notice, and if you can't work on a particular date (even one for which you've given a month of advance notice), management may punish you by giving you virtually no hours the following week. No matter what promises you've heard, if you weren't hired as a full-time employee, stop believing that your hard work, great results, and fantastic attitude will eventually earn you one of those positions, because it'll never happen. As for you full-timers, you should abandon all hope that you'll someday be promoted into management, because those positions are filled by external hires.

    And oh wow is the management shady. I'm literally unable to explain (glassdoor required that this post be edited), so I'll just say that I've never encountered anything like it, before or since. Actually, it's probably just as well that I'm not allowed to describe some of what happened there, because most people wouldn't believe it.

    TCS is ethically problematic on a larger scale, too. The company is profoundly hostile to unions, and management expresses shock that any employees might want to organize for something better than the amaaaaazing perks already bestowed on them... a sentiment that only became more pronounced in the middle of a multi-year salary freeze. (Incidentally, other than the employee discount, a mediocre 401k plan, and decent-for-retail pay, there aren't many perks. The vast majority of associates who are part-time get no paid holidays, vacation, or sick time. However, they ARE given the option to purchase health care. That insurance is fine if you only need maintenance care, but god help you if you get seriously ill, because it's woefully inadequate for anything other than checkups.) Publicly, the company also regularly claims that it "never lays people off," which is a lie. They simply stop scheduling some employees, and others they hire as "seasonal," then keep them on indefinitely after the holidays, then don't count them as layoffs when they decide to let them go.

    If you can't find another job in this tough economy, or if you just really want the employee discount, then working at TCS might be worth it, at least for a while. But please go in with your eyes open, and leave as soon as you can land something better.

    Advice to ManagementAdvice

    Why bother with advice? TCS management couldn't care less what their employees think, want, or need.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    conscience capitalism... until business slows down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Sales - Part Time
    Former Employee - Visual Sales - Part Time

    I worked at Container Store part-time for less than a year

    Pros

    great training, great attitude, they are flexible, high integrity, really really care about employees and customers.

    Cons

    when business slows down, you get scheduled for very short shifts, rather than give 1 person a full shift they will split between 2 people. Pain if you commute very far.

    Advice to ManagementAdvice

    keep up the good employer status!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 6 people found this helpful  

    Once Great Company In Trouble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales  in  New York, NY
    Current Employee - Part Time Sales in New York, NY

    I have been working at Container Store part-time for more than a year

    Pros

    The hourly pay is good for retail, the employee discount is very generous and the other employees were a uniformly strong group of people who rose to the company's standards of being one employee equals three. Management was always respectful and fair, in my opinion. I always felt as if I was given the essential training needed for various departments or jobs. I felt valued as an employee and was treated well. I know other friends who have worked retail jobs have the exact opposite experience.

    Cons

    Since going public the company has been a slave to the bottom line. They have under staffed every shift, relying a little too much on the "one employee equals three." There was never enough coverage on the sales floor nor were there enough cashiers working the registers. Customers began to get disgusted with the lack of service and management sort of ignored the feedback we would give them regarding these problems. Also, as if the cash register lines were not long and tedious enough, the company piled even more responsibilities on the cashiers by insisting they ask every customer for an email address. Then they introduced this new POP! Star loyalty program which is even MORE time consuming at the register as customers spend time typing their information into a tablet as the line grows longer and longer with fewer cashiers than needed. Irate customers vent their anger on the cashiers and management does little to fix the problem.

    Advice to ManagementAdvice

    You need more people on the clock. Customers want help and registers need to process sales and get people out much more efficiently. TCS's merchandise is fine, but it's not so special that people can't find it from other retailers. The company needs to return their focus to making their customers happy.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Employee's First in the past maybe, it's more Payroll First nowadays

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prime Time Sales  in  Costa Mesa, CA
    Current Employee - Prime Time Sales in Costa Mesa, CA

    I have been working at Container Store part-time for more than 8 years

    Pros

    There are some great people that work at The Container Store.

    Cons

    Payroll is the major concern of our managers and not the needs of the store or the customers.

    Reactive managing, instead of proactive leadership.

    Nepotism is rampant at my store.

    Store inadequately staffed during key hours of business.

    Lack of Communication

    Advice to ManagementAdvice

    We need to shift back to the needs of the customers, and not the needs of the numbers posted hourly. If you nurture the customers in the store they will grow the business. You can't focus too much on the numbers because you become too reactive, we need to become proactive.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 5 people found this helpful  

    TCS was at one time a great place to work. No longer true

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Container Store part-time for more than 3 years

    Pros

    Surrounded by wonderful products and fun customers is great!

    Cons

    Since the company went public, things have gone downhill fast. Cuts in staffing cause some real difficulty. Customers are complaining. Sales are down. REALLY down. The grumbling has started and is getting louder.

    Advice to ManagementAdvice

    Face it--if there aren't enough hours to give the great customer service TCS is known for, sales will suffer. This is going to continue. Gumby only goes so far.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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