Convergent Reviews

Updated August 21, 2014
Updated August 21, 2014
11 Reviews

2.8
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Picciocca
3 Ratings

Employee Reviews

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  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergent full-time

    Pros

    Flexible company , accommodates employees work and home life

    Cons

    Remote location management is not aware of issues in remote areas

    Recommends
    No opinion of CEO
  2.  

    Project manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Management  in  Phoenix, AZ
    Current Employee - Project Management in Phoenix, AZ

    I have been working at Convergent full-time for more than 10 years

    Pros

    Good team to work with at times

    Cons

    Limited benefits at a cost to the empolyee

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Slave Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative  in  Montgomery, AL
    Current Employee - Collections Representative in Montgomery, AL

    I have been working at Convergent full-time for less than a year

    Pros

    You have a job with a pay check.

    Cons

    Started off as a collections agent, now we do tech support, customer care, and account services and STILL get the same rate of pay. Slave wages, they penalize you for not being logged into your system 1 minute after time, they do not compensate you for working off the clock (i.e. bringing up the system in order to clock in and shutting down the system after clocking out), they make a lot of promises they don't follow through on like working with school schedules and make you jump through hoops just to get time off which you are required to make up and God forbid you call out and have a doctor's excuse: you STILL get points deducted, making it even more impossible to get the incentive pay, they entice you with words of gold and once they hook you, you realize it's bronze. Their pay system is faulty, make you work like a slave to get the incentive pay only to kick you out and tell you "we can't account for the missing time".

    Advice to ManagementAdvice

    Ditch the acuity, it's only a scapegoat to pay well below industry standards. Hire professional HR people and advocates for the employees, not bonus checks!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It's a Job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Atlanta, GA
    Former Employee - Account Manager in Atlanta, GA

    I worked at Convergent full-time for more than 5 years

    Pros

    If you are having a hard time finding a good job or you're in between jobs or you're fresh out of high school or just in need of a second chance, this is the place for you. It's a stepping stone.

    Cons

    Working in a call center environment such as this one is like being in high school all over again.

    Advice to ManagementAdvice

    You have a very good system going. Just add or require a little more professionalism from your employees.

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergent part-time for more than a year

    Pros

    I appreciated having a job but not the extra drama that came with this one. This pro has turned into a con. Sorry.

    Cons

    Too many to number. But I will say the work environment was terrible. I hated going to work at this place. This job is definitely not for every one. I suppose some liked it but it was just not for me.

    Advice to ManagementAdvice

    Treat workers with respect. Don't allow your position to make you unapproachable.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Great Friendly Place to Work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Finance Agent  in  Martinez, GA
    Former Employee - Customer Service Finance Agent in Martinez, GA

    I worked at Convergent full-time for more than a year

    Pros

    Nice, Clean Place to Work, Friendly Coworkers, Fun and Motivating to do your best!!

    Cons

    Really not any at this time!!!

    Advice to ManagementAdvice

    Keep doing your best at what you do to keep this going!!!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Intense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Convergent full-time for less than a year

    Pros

    Well developed suite of services
    Generous Expense Account
    Great marketing and sales support

    Cons

    unrealistic expectations
    constant fight to keep or maintain accounts from being selected by other reps

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great place to work! Energentic, Innovative and Diverse!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Collection Agent  in  Phoenix, AZ
    Current Employee - Customer Service/Collection Agent in Phoenix, AZ

    I have been working at Convergent full-time for more than 3 years

    Pros

    Competitive pay, excellent benefits, paid time off, casual work environment.

    Cons

    Heavy inbound - outbound calls

    Doesn't Recommend
    Positive Outlook
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Irving, TX
    Former Employee - Anonymous Employee in Irving, TX

    I worked at Convergent full-time

    Pros

    Schedule was easy to work with.

    Cons

    Low salary, not much bonus.

    Recommends
    Positive Outlook
  11. 1 person found this helpful  

    A company that you need to avoid at all costs !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative- Utilities  in  Dunwoody, GA
    Former Employee - Customer Service Representative- Utilities in Dunwoody, GA

    I worked at Convergent full-time for less than a year

    Pros

    Location, Location, Train Station Near By, Interstate Nearby

    Cons

    The pay : I have never seen in all of my work experiences a company that has your pay rates set up to change consistently from one pay period to the next !
    If you are bilingual you WILL NOT BE PAYED FOR THIS ! MORE WORK = LESS PAY!
    The staffing agency does not care what happens to you once they have you on site as this is all about he money they are making from the contract !! Several individuals have been lied to that were in my training class we were fired, quit or are still there and not satisfied with the staffing agency !
    Employees are very disposable !
    This is a sweat shop environment . Not enough room in the break room for the overflow of employees!

    Advice to ManagementAdvice

    Please do not think for your employees; let the employee's advise you of what they need . Any issue that an employee has is often overlooked and downplayed! The employees here are afraid to speak on how they feel . The work environment is very hostile ! Make the individuals feel as if they are a part of your team not an adversary ! The job can become a lot more enjoyable if the employees didn't constantly feel threatened and unappreciated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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