Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews in Baton Rouge, LA

1,498 Reviews
2.8
1,498 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
342 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

6 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Wasn't open long after

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Baton Rouge, LA
    Former Employee - Customer Service Representative in Baton Rouge, LA

    I worked at Convergys full-time (less than an year)

    Pros

    Good Pay
    Great Training
    Decent number of hours given
    Good Benefits

    Cons

    High employee turnover
    Messy Workplace
    Stopped Incentives
    Strict rules almost too strict to be effective

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    My site location was closed down due to client not renewing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HR Manager in Baton Rouge, LA
    Former Employee - HR Manager in Baton Rouge, LA

    I worked at Convergys full-time (more than 3 years)

    Pros

    Great management team, training, and cohesiveness within HR. Salary was good.

    Cons

    Don't feel CVG fought to get more business in our location. Annual reviews sucked. Executive management wanted to keep all the money form themselves.

    Advice to ManagementAdvice

    More communication is great. Listen more to onsite teams. Will help in getting things done the first time around. Executive Team could react to issues reported earlier.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good Job, Bad Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Baton Rouge, LA
    Former Employee - Customer Service Representative in Baton Rouge, LA

    I worked at Convergys

    Pros

    Friendly Coworkers, Schedule Preference, OT available, Most of the customers are great to get along with as well

    Cons

    Convergys looks for any reason to layoff employees. I've seen the best employees laid off for reasons that were ridiculous

    Advice to ManagementAdvice

    Stop firing your best workers and your company would be better off.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    This location has horrible TL's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Baton Rouge, LA
    Current Employee - Customer Service Representative in Baton Rouge, LA

    I have been working at Convergys

    Pros

    easy training hours and pay

    Cons

    pay is not enough for stress levls

    Advice to ManagementAdvice

    HIGHER WAGES

    No opinion of CEO
  6.  

    Its a loopy Rollercoaster!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Baton Rouge, LA
    Current Employee - Customer Service Representative in Baton Rouge, LA

    I have been working at Convergys

    Pros

    the pay advances when you surpass the sales goals are decent. the scheduling system allows for time off allotments with ease.

    Cons

    The stipulations on how to reach the sales goals and receive bonus pay continued to become unattainable with every mont i was employed there. the management are not capable of leading their site and are not qualified to lead a group of people. management participates in favorites and un-ethical activities that they cover up through the management hierarchies. there is not set company rules and most rules are site based and by word of mouth. this company needs more structure and maybe a hand book on the job particulars.

    Advice to ManagementAdvice

    management should practice mangement skills or be required to go through a in dept training so that they are aware of what is asked of there team and can actively assist when issues arrive.

    Disapproves of CEO
  7.  

    Good career experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Human Resources Manager in Baton Rouge, LA
    Current Employee - Human Resources Manager in Baton Rouge, LA

    I have been working at Convergys

    Pros

    It's a large organization, lots of opportunities to gain experience in several areas. You can pretty much run with what you wish to do if you have the nerve. People are friendly once you can figure out who you need to call to try to get something taken care of. HR leadership is pretty good, but communication needs to improve so everyone can understand what's really going on with the company. Upper management is well-intentioned; but the information or direction doesn't always flow to the rest of us. Overall, not a bad place to work, I've had much worse..

    Cons

    At my level the right hand never knows what the left hand is doing. No company directory to figure out what department does what beyond the obvious. A lot of time is wasted trying to determine who has the information or job function, then trying to get the information from them. It's not mean spirited, just a lot of apathy from people that are overworked and don't have time to care. Frequent downsizings, no one feels stable. Online training available but nothing that would specifically help increase an employee's knowledge base. Zero dollars available for outside employee training. Employees must be willing to pay for their own seminars and learning opportunities to keep skills current

    Advice to ManagementAdvice

    Stop pretending they don't understand why they have so much turnover. The call center agent job is a horrible one; with mandatory overtime and someone calculating how long employees are gone to the bathroom. Give some meaningful rewards rather than just throwing a few dollars for food at them occassionally. Give the supervisors and managers training instead of just putting them in a job. Undo the beaurecracy that makes it difficult for professionals to do their jobs and share information with others so everyone can succeed. If an employee is not located in Cincinnati it's next to impossible to find out anything.

    Approves of CEO

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