Convergys
2.9 of 5 1,233 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Reviews in Chattanooga, TN

Updated Jun 9, 2014
All Employees Current Employees Only

2.4 27 reviews

                             

33% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(9 ratings)

32% of employees recommend this company to a friend
27 Employee Reviews Back to all reviews
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    If you want to climb the ladder, work here!

    Customer Service Representative (Former Employee)
    Chattanooga, TN

    ProsConvergys offers great compensation to their employees as well as performance based incentives. Hours can be flexible, based on performance. You can be promoted as soon as a couple months.

    ConsThe nature of the job is customer service. You need to have thick skin and be able to remain professional and courteous to all customers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    It was not the most enjoyable company to work for.

    Customer Service Representative, Combined Billing, Retention Team (Former Employee)
    Chattanooga, TN

    Pros-$10/hr base pay starting out
    -Monthly sales commission
    -Decent health benefits (eye, dental, and medical)
    -40+ hours a week
    -UTO & PTO

    Cons-High turn-over rates
    -New hires have two weeks on the floor in sales department before quickly being moved to CRG (retention department) whether they have a choice in the matter.
    -The management is not great.
    -Some team leaders on the floor are unreliable as team leaders (never available, etc)
    -Sitting all day in cubicle
    -Too many staff to find a free computer before being late trying to get logged into one
    -High stress level job at times

    Advice to Senior Management-Be available more to better supervise those under you, because the chosen team leaders could have been chosen more carefully.
    -The team meetings are sometimes completely ineffective and just took time away from making more sales, bundles, or "saves" in retention department
    -In order to take time off in advance, don't make employees jump through hoops trying to get ahold of floor support, etc. If someone says they can fill in for another employee or trade shifts, the policy is ridiculous. Employees have to fill in for it through work computers 24 hours in advance (Not 23 hours but right at 24) and aren't shown how to prior.
    -Alot of the training is unimportant facts trainees never remember about the first satellite, etc, and could be shortened to one week instead of two.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Work at Home agent, customer service representative

    Customer Service Representative (Current Employee)
    Chattanooga, TN

    Prosmust have patience and be professional in interactions with customers
     I am representing my company and I need to be professional and courteous at all times.

    ConsKnowing how to handle customers who are irate,; finding the root of the issue,listening, review notes that is on the account to make a decision and resolve the issue successfully.

    Advice to Senior ManagementInteract with management to provide information in response to inquiries about products and services and to handle and resolve complaints.Communicating with management can avoid escalation of the customer complaint.

    Yes, I would recommend this company to a friend

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    Stressful, but Overall Excellent Opportunity

    Team Coach (Former Employee)
    Chattanooga, TN

    ProsYour paycheck is based on the effort you put in. The opportunities to make money are endless. Also, the company loves to promote internally, so there are always opportunities to advance if you work hard and express interest.

    ConsYou're on the phone all day, dealing with upset people which can be mentally exhausting at times. Also, there is a constant push to make team goals. Sometimes it seems difficult to deal, but it's just part of the job and can be accomplished easily with effort.

    Advice to Senior ManagementMost managers do an excellent job motivating and assisting agents. For those who don't, just put more of an effort in to finding out why certain agents are not hitting their goals and what can be done to teach them alternative approaches.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Not THAAAAAAT Bad!

    Customer Service Representative (Former Employee)
    Chattanooga, TN

    Proshours, bonuses, lenient attendance policy

    Conslack of good leadership, horrible team leaders, short breaks, "competition" environment

    No, I would not recommend this company to a friend

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    Good Pay and Benefits, But Noisy and Ridiculous

    Customer Service Representative II (Former Employee)
    Chattanooga, TN

    ProsThe company has some decent insurance benefits

    Monthly (not quarterly) bonuses as well as other incentives for winning prizes or cash.

    Depending on the project you work on, free or discounted whatever you're selling (in my case it was Directv)

    Clean work environment, pretty sweet break room

    Most of the management and supervisors know what they're doing and are helpful.

    Overtime is available a lot of the time.

    Few options for lunch close by.

    Moe's caters on Wednesdays.

    Occasional dinners/lunches for employees on certain events or holidays.

    ConsThe point system for absences/tardies is ridiculous. You're allotted 12 points before you're terminated, which sounds reasonable at first. But if you're 1 minute to 1 hour late, you get a quarter of a point. Missing half of a day is a whole point. Which isn't that bad unless you get overwhelmed the first month and call out a lot due to the stress and overwhelmingness of the call center since they fail to tell you it's a loud environment.

    As I mentioned, it's a loud environment, which they fail to tell you before you start on the call floor. Supervisors are running around and yelling for agents to make sells, and it's pretty embarrassing when the clients on the other line can hear that. Especially when you already have an irate individual on the other line.

    The food options in the break room are too expensive for too cheap of food.

    In addition to the loudness of the supervisors, they insist on blaring music in the call center. Again, like the loudness of the supervisors, it's embarrassing if they ask if I'm working from home or at a club.

    Advice to Senior ManagementRework the point system or throw in some more earn back incentives. Or at least have the crazy loud people calm down a hair. There is no reason for someone to run around the call center yelling at the top of his or her lungs about getting upgrades. Come on, guys, seriously.

    Yes, I would recommend this company to a friend

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    Answering calls from TV adds from at least 20 different companies and also taking information for Insurance claims.

    Level I Sales Representative (Former Employee)
    Chattanooga, TN

    ProsThe job was fun at times. Talking to the call in customers and trying to get them what they wanted.

    ConsWork hours were inconsistent. They would have you come on for and hour, then clock out and go back on in a couple of hours, sometimes for just a short time. Was told that I would get 30 to 36 hours a week. Was only getting 15 to 20 and tying up 6 or 7 days a week.

    Advice to Senior ManagementIf you want good people to stay with you give them consistent hours.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good pay...

    Customer Service Representative (Former Employee)
    Chattanooga, TN

    ProsPay is good. Good catering. Yup.

    ConsWork life balance. Various schedules. Madness.

    Advice to Senior ManagementGood job

    No, I would not recommend this company to a friend

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    Phone Room Assessment

    Cust Representative (Former Employee)
    Chattanooga, TN

    ProsGood training program and good access for employees to put in for overtime and get advice and additional training to do the jobs 'The Best They Can Do'

    ConsI encountered a certain upper management 'atmosphere of jealousy'. And there is no avenue of review for an employee if wrongful accusations are made against him/her

    Advice to Senior ManagementKeep a tighter rain on management employees. Review their performance.
    Allow employees to voice grievances and FOLLOW UP on investigating the legitimacy of these complaints.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The worse place for a human being to work unless management

    Customer Service Representative (Former Employee)
    Chattanooga, TN

    ProsGood Priced health benefits, cheaper than the normal

    Consno set schedule, bad management, bad atmosphere, no accountability for leadership, nepotisem, favortisem, no quality human resource management on staff that adheres to policy opposed to evil., not being able to mention God,

    Advice to Senior ManagementBetter training for management

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Convergys reviews and ratings in Chattanooga, TN — including employee satisfaction and approval rating for Convergys CEO Andrea Ayers. All 27 reviews posted anonymously by Convergys employees.