Convergys Reviews

Updated February 20, 2015
31 reviews filtered by
  • Chattanooga, TN Area
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3.1
31 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
11 Ratings

31 Employee Reviews

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  1. My experience at Convergys was pretty good. There is plenty of overtime and commission available. The pay is decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time (more than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The best reasons are the pay and the incentives.

    Cons

    I would say dealing with irate customers was my biggest challenge.

    Advice to Management

    Listen to employees concerns

  2. It's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Chattanooga, TN
    Former Employee - Customer Service Representative II in Chattanooga, TN

    I worked at Convergys full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fast paced environment. learn as you go on the job. Every call is different. Training is good. Compensation is always changing. Sometimes you get paid, sometimes you don't.

    Cons

    Office culture is bad. There is no work life balance. The hours are always changing. You can never schedule outside activities because your schedule constantly changes. You are never paid what you are owed or when you are owed it.

    Advice to Management

    Work with your employees. Appreciate the work they do. Pay them as they are due to be paid.

  3. As a highly experienced telemarketing salesman and client services professional I was highly impressed with Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Chattanooga, TN
    Former Employee - Csr1 in Chattanooga, TN

    I worked at Convergys

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The efficiency of operations through the use of the computers as client services aids and training tools

    Cons

    Not enough of a hands-on managerial approach: managers should be more assessable to new employees and offer more guidance

    Advice to Management

    managers should be more assessable to new employees and offer more guidance Train your people in O.D.P. (open door policy)

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  5. Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN

    I worked at Convergys full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Definitely the pay 10.00 an hour plus bonus checks

    Cons

    Schedule is never consistent, point system is jack up. If you miss a day of work due to emergency and you bring a legit excuse for example a doctor's note you still get a point. If you miss more than one day and bring a doctor's note they roll it into one point. So not getting a point is impossible even for legit reasons. Management is terrible.

    Advice to Management

    Train the coaches better, 3 different coaches will inform you on three different things so you never really know the right way to handle things.

  6. Helpful (2)

    It was not the most enjoyable company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN

    I worked at Convergys full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -$10/hr base pay starting out
    -Monthly sales commission
    -Decent health benefits (eye, dental, and medical)
    -40+ hours a week
    -UTO & PTO

    Cons

    -High turn-over rates
    -New hires have two weeks on the floor in sales department before quickly being moved to CRG (retention department) whether they have a choice in the matter.
    -The management is not great.
    -Some team leaders on the floor are unreliable as team leaders (never available, etc)
    -Sitting all day in cubicle
    -Too many staff to find a free computer before being late trying to get logged into one
    -High stress level job at times

    Advice to Management

    -Be available more to better supervise those under you, because the chosen team leaders could have been chosen more carefully.
    -The team meetings are sometimes completely ineffective and just took time away from making more sales, bundles, or "saves" in retention department
    -In order to take time off in advance, don't make employees jump through hoops trying to get ahold of floor support, etc. If someone says they can fill in for another employee or trade shifts, the policy is ridiculous. Employees have to fill in for it through work computers 24 hours in advance (Not 23 hours but right at 24) and aren't shown how to prior.
    -Alot of the training is unimportant facts trainees never remember about the first satellite, etc, and could be shortened to one week instead of two.

  7. If you want to climb the ladder, work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Convergys offers great compensation to their employees as well as performance based incentives. Hours can be flexible, based on performance. You can be promoted as soon as a couple months.

    Cons

    The nature of the job is customer service. You need to have thick skin and be able to remain professional and courteous to all customers.

  8. Work at Home agent, customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chattanooga, TN
    Current Employee - Customer Service Representative in Chattanooga, TN

    I have been working at Convergys full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    must have patience and be professional in interactions with customers
     I am representing my company and I need to be professional and courteous at all times.

    Cons

    Knowing how to handle customers who are irate,; finding the root of the issue,listening, review notes that is on the account to make a decision and resolve the issue successfully.

    Advice to Management

    Interact with management to provide information in response to inquiries about products and services and to handle and resolve complaints.Communicating with management can avoid escalation of the customer complaint.

  9. Stressful, but Overall Excellent Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Coach in Chattanooga, TN
    Former Employee - Team Coach in Chattanooga, TN

    I worked at Convergys full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Your paycheck is based on the effort you put in. The opportunities to make money are endless. Also, the company loves to promote internally, so there are always opportunities to advance if you work hard and express interest.

    Cons

    You're on the phone all day, dealing with upset people which can be mentally exhausting at times. Also, there is a constant push to make team goals. Sometimes it seems difficult to deal, but it's just part of the job and can be accomplished easily with effort.

    Advice to Management

    Most managers do an excellent job motivating and assisting agents. For those who don't, just put more of an effort in to finding out why certain agents are not hitting their goals and what can be done to teach them alternative approaches.

  10. Not THAAAAAAT Bad!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    hours, bonuses, lenient attendance policy

    Cons

    lack of good leadership, horrible team leaders, short breaks, "competition" environment

  11. Helpful (2)

    Answering calls from TV adds from at least 20 different companies and also taking information for Insurance claims.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Sales Representative in Chattanooga, TN
    Former Employee - Level I Sales Representative in Chattanooga, TN

    I worked at Convergys part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The job was fun at times. Talking to the call in customers and trying to get them what they wanted.

    Cons

    Work hours were inconsistent. They would have you come on for and hour, then clock out and go back on in a couple of hours, sometimes for just a short time. Was told that I would get 30 to 36 hours a week. Was only getting 15 to 20 and tying up 6 or 7 days a week.

    Advice to Management

    If you want good people to stay with you give them consistent hours.

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