Convergys Reviews in Cincinnati, OH

Updated September 3, 2014
Updated September 3, 2014
1,334 Reviews
2.9
1,334 Reviews
Rating Trends

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Convergys President & CEO Andrea Ayers
Andrea Ayers
287 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

95 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    OK place to work so far.........

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Erlanger, KY
    Current Employee - Customer Service Representative in Erlanger, KY

    I have been working at Convergys full-time for less than a year

    Pros

    Great Benefits
    Bonus for perfect attendance
    401K plan with Fidelity
    Pretty alright bi-weekly paychecks
    Advancement opportunities
    Overtime opportunities in which you can earn attendance points back

    Cons

    Long training, which doesn't cover every scenario you will encounter on the phones (7weeks total)
    Some co-workers tend to be cliquish and rude
    Strict rules and guidelines to follow (based on the project I'm currently working for)
    Breaks and lunches go very fast
    Sometimes hard to find parking during the day (not good if your running late already)
    Always pushing for excellent call stats (most of the time I feel a lot of pressure to do well)
    Constantly worried about getting good feedback on customer surveys and lots of pressure to reduce customer repeat callbacks.

    Advice to ManagementAdvice

    Try to learn more about what should be done on the production floor (sometimes the coaches seem lost)
    and depending on which person you ask you get different answers.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Capricious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Cincinnati, OH
    Current Employee - Customer Service Representative in Cincinnati, OH

    I have been working at Convergys full-time for more than a year

    Pros

    Work fom home. Regular paycheck. Paid time off.

    Cons

    Out of pocket expeses for internet and equipment. Low hourly wage and bonuses are erratic.

    Advice to ManagementAdvice

    Reward performance. Correct meteric system anomolies.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Legit Work at Home Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Cincinnati, OH
    Former Employee - Customer Service Representative II in Cincinnati, OH

    I worked at Convergys full-time for more than a year

    Pros

    Great work/life balance, decent pay, opportunity to work from your own home office.

    Cons

    Internet issues out of your control is held against you.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
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  5.  

    Solid if you're in the right area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Convergys full-time for more than 3 years

    Pros

    Very friendly place to work; you don't see alpha-dog personalities walking the halls

    Cons

    This business has cycles and is priced as a commodity; when there are inevitable downturns, headcount has to be cut, so understand that you may be secure for a while, but the industry ebbs and flows.

    Advice to ManagementAdvice

    Diversify the business as much as possible. Culture at corporate has come a long way.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Casual atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant  in  Erlanger, KY
    Current Employee - Administrative Assistant in Erlanger, KY

    I have been working at Convergys full-time for more than 10 years

    Pros

    Flexible work environment and hours

    Cons

    Driving from Ohio to Kentucky

    Advice to ManagementAdvice

    NA

    Positive Outlook
    No opinion of CEO
  7.  

    Why did I take this Job???

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA Phase II  in  Cincinnati, OH
    Current Employee - CSA Phase II in Cincinnati, OH

    I have been working at Convergys full-time for less than a year

    Pros

    You do the opportunity to work from home!

    Cons

    I work for the amazon project. This is the worst customer base ever. The customers are rude and have entitlement issues. You are micromanaged constantly. instead of one-on-one feedback you get a general criticism through the team chat. Team Leads are not very compassionate, I know customers are important, but if you do not have employees to service the customers then what, they are more worried about numbers instead of caring about how their employees are embracing their job.

    Advice to ManagementAdvice

    Please show you care, my Team Lead is partial to her favorites and she is quite rude and if you are not one of her favorites she does not try to connect with you at all

    Doesn't Recommend
    Negative Outlook
  8. 3 people found this helpful  

    Seems like a good place if you aren't in North America.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Instructional Designer  in  Cincinnati, OH
    Former Employee - Senior Instructional Designer in Cincinnati, OH

    I worked at Convergys full-time for more than 10 years

    Pros

    Lots of locations, opportunities to learn different aspects of the business, opportunities for advancement, and the people are usually great.

    Cons

    Long time employee, laid-off along with hundreds of others. The cost of business is driving everything and quality can suffer - amazing people with 10, 20, and 30 years of service are being let go and people with little or no experience in other countries are being asked to step in. Not fair to anyone involved - employees, clients, etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    It was fine

    Former Employee - Customer Service Representative  in  Erlanger, KY
    Former Employee - Customer Service Representative in Erlanger, KY

    I worked at Convergys full-time for less than a year

    Pros

    good training, casual atmosphere, good work life balance

    Cons

    too focused on call metrics

  10.  

    Great atmosphere, great people, enjoy my job, a bit underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Account Manager  in  Erlanger, KY
    Current Employee - Inside Sales Account Manager in Erlanger, KY

    I have been working at Convergys full-time for less than a year

    Pros

    Work is perfectly challenging, great co workers & vacation structure.

    Cons

    Despite enjoying your job, it's hard to continue enjoying your job when you feel you're a bit underpaid for the type of work you do.

    Advice to ManagementAdvice

    I have enjoyed working for you.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    I enjoyed the work, despite the sharecropper hourly and bonus. Nice people in my program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Account Manager  in  Cincinnati, OH
    Current Employee - Inside Sales Account Manager in Cincinnati, OH

    I have been working at Convergys full-time for less than a year

    Pros

    Once established in a key role as a sales leader, I could pretty much do what I wanted without much hassle

    Cons

    Management can't break out of the call center mentality. No "what if?" ideas, just status quo

    Advice to ManagementAdvice

    Quit

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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